We performed a comparison between Microsoft Dynamics CRM, Oracle Fusion Service, and Sage CRM based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."Multifeatured CRM software with good stability and scalability."
"Microsoft Dynamics CRM has good integration with the Microsoft Stack of solutions. However, the Salesforce ecosystem is stronger."
"Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities."
"My access to Microsoft Dynamics CRM is limited, so I can only access the feature of registering the pipeline and activities. That feature is enough for me to do the job, and is what I find most valuable in the solution."
"This is a scalable solution."
"The most valuable feature of Microsoft Dynamics CRM is the campaign feature."
"The initial setup is pretty straightforward."
"Microsoft Dynamics is user-friendly and intuitive. It's easy to understand how it works."
"The service management features are valuable."
"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."
"Stable and scalable with good technical support."
"The solution is completely cloud-based and very easy to access from anywhere."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"The most valuable feature of the solution is that customers can easily understand it."
"Everything is managed by Oracle, so they have security in place."
"The solution is easy to learn."
"The part I like the most is the reporting."
"The Sage Accpac solution has definitely been the most valuable because the finance features are excellent."
"It has been helpful for opportunity management and lease management."
"We have found the solution to be stable."
"The solution's technical support is fast to respond."
"Sage CRM is flexible, customizable, and user-friendly."
"The most useful aspect of Sage CRM is the capability to keep track of each staff member's communication and bill processing activities. The ability to track both customers and employees is a useful tool."
"The approvals component of Dynamics is complex. It isn't very easy to generate approvals between different departments."
"The solution could improve by having better integration documentation."
"My company's biggest challenge with Microsoft Dynamics CRM is wanting to market solely to leads without having to create a contact and link the contact to the lead. From a marketing standpoint, there's room for improvement in the lead process of Microsoft Dynamics CRM."
"If there was a bit more automation, specifically for marketing tasks, that would be ideal."
"One area for improvement in Microsoft Dynamics CRM is its end user feedback. It's still not that great compared to Salesforce. They also need to improve on the look and feel of the solution, because those are still slightly better on Salesforce."
"It would be a little bit easier if there were better ways to configure and modify native add-ins or plugins."
"Better integration would be an improvement."
"Microsoft Dynamics CRM is operational enough, in terms of frequency, but an area for improvement would be its dashboard. Currently, it's widget-like, so hopefully, it could be improved, particularly to allow you to create a custom dashboard using a query. A custom dashboard would make the solution better and is an additional feature I'd like to see in the next release of Microsoft Dynamics CRM because right now, it only has a default dashboard, but maybe my account has limited access, so I can only see the default version of the dashboard."
"One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback."
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
"The solution’s reporting could be improved."
"Oracle Service Cloud could improve the integration for older platforms."
"Lacks the ability to deploy custom code for customization."
"The vendor must provide a user-friendly mobile application."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"The scalability of this solution depends on whether you have a team that can configure it for scale."
"From an improvement perspective, the ability to make modifications to the product needs to be more user-friendly."
"I would like Sage to improve their UI."
"Sage CRM doesn't have a dashboard for dynamic reporting."
"Sage CRM would benefit from improving its interaction with email communication sites and social media platforms in order to gather more leads."
"With regards to monitoring the transaction with alerts, it could be better."
"Its user interface could be better."
