We performed a comparison between Elastic Observability and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Elastic Observability provides a wider range of features such as machine learning, custom development, and predictive analytics. Although it has a steep learning curve, it is cost-effective. Splunk ITSI, while stable and easy to use, could improve its dashboard queries and customer support. Overall, Elastic Observability is a more cost-effective and feature-rich choice for application performance monitoring.
"Good design and easy to use once implemented."
"We can view and connect different sources to the dashboard using it."
"Elastic APM has plenty of features, such as the Elastic server for Kibana and many additional plugins. It's a comprehensive tool when used as a logging platform."
"The Elastic User Interface framework lets us do custom development when needed. You need to have some Javascript knowledge. We need that knowledge to develop new custom tests."
"Machine learning is the most valuable feature of this solution."
"I have built a mini business intelligence system based on Elastic Observability."
"It is a powerful tool that allows users to collect and transform logs as needed, enabling flexible visualization and analysis."
"We use AppDynamics and Elastic. The reason why we're using Elastic APM is because of the license count. It's very favorable compared to AppDynamics. It's inexpensive; it's economical."
"The observability is great and valuable."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"ITSI includes a feature called a glass table."
"The glass tables are very helpful."
"We liked the built-in calculation of health scores."
"The interface could be improved."
"Elastic Observability needs to have better standardization, logging, and schema."
"The price is the only issue in the solution. It can be made better and cheaper."
"There's a steep learning curve if you've never used this solution before."
"Elastic Observability is difficult to use. There are only three options for customization but this can be difficult for our use case. We do not have other options to choose the metrics shown, such as CPU or memory usage."
"The solution would be better if it was capable of more automation, especially in a monitoring capacity or for the response to abnormalities."
"Elastic Observability is an excellent product for monitoring and visibility, but it lacks predictive analytics. Most solutions are aligned with the AIOps requirements, but this piece is missing in Elastic and should be included."
"There could be more low-code features included in the product."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"The cost of the license could be lower."
"The solution should integrate more features in NEAP."
"The license cost is expensive."
"The problem becomes the price, as Splunk is an expensive product."
"We have problems doing upgrades and operating alternate new versions."
"We'd like them to show more inputs on the dashboard."
More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →
Elastic Observability is ranked 7th in Application Performance Monitoring (APM) and Observability with 22 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 28 reviews. Elastic Observability is rated 7.8, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Elastic Observability writes "The user interface framework lets us do custom development when needed. ". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". Elastic Observability is most compared with Dynatrace, New Relic, AppDynamics, Azure Monitor and ITRS Geneos, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and BigPanda. See our Elastic Observability vs. Splunk ITSI (IT Service Intelligence) report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
