We performed a comparison between D3 Security, ServiceNow Security Operations, and VMware Carbon Black Endpoint based on real PeerSpot user reviews.
Find out what your peers are saying about VMware, ServiceNow, IBM and others in Security Incident Response."It is an out-of-the-box automated integration with our 20 departments. We perform L1 LiveOps automatically through the portal."
"Reduces time to closure and closure metrics for vulnerabilities."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"The solution is available over the cloud and is easy to manage."
"It's stable."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"My favorite feature is the application vulnerability scanner."
"The triage feature that shows you the whole chain of the malware is useful."
"The solution is very useful and easy to handle. You don't need much intervention with this product."
"It is stable and easy to set up."
"Carbon Black Cb Defense improved our endpoint level security. It helped to identify endpoint and infrastructure loopholes."
"Carbon Black CB Defense has helped improve my organization by allowing us to have better data so that we can do correlation and get visibility into the alerts."
"The product is pretty strong in terms of security and their features are very good in that respect."
"I found it very valuable as a whole. It is good at detecting anything and has kept us very safe. It is also very easy to use."
"The solution is extremely scalable."
"Reporting needs improvement. MTTR and MTTD metrics aren't directly available in playbooks and require manual effort to achieve."
"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."
"There is room for improvement in terms of developer support and documentation."
"The initial setup is difficult."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"It doesn't interact with things very well."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"Its compatibility can be improved. It did crash a server during deployment, which is not something that I want to happen. Its deployment should also be easier. The whole deployment cycle needs to be simplified. It is an enterprise solution, and to set it up right now, you have to be an expert."
"CB Defense could be more compatible with Linux, and its cloud provision could be improved."
"The application control can be improved. It should also have an automatic update of the agents."
"The support is poor."
"The EDR portion could be better. I'm not a big fan, but it works."
"Integration is difficult, but CB Defense is more powerful than others. It is difficult to implement but easy to pick up many detections."
"There's some disparity between the on-premise and the cloud type of application."
"Right now, Carbon Black CB Defense doesn't support cloud computing and Kubernetes."
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