We performed a comparison between CyberArk Identity, Symantec Siteminder, and Symantec VIP Access Manager based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Auth0, Okta and others in Access Management."If anyone makes an error, or if an incident occurs by accident, the business will not be harmed as a result of this activity."
"The setup, via cloud, is simple."
"It has machine learning and can help clients to learn the environment and understand what is happening."
"The tool helps with authentication. It acts as an MFA for any kind of privileged access that occurs in our organization."
"The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients."
"The initial setup of CyberArk Identity was straightforward."
"The user self-service program and the Office 365 provisioning service feature are the most valuable. It is a very easy and feature-rich solution that gives priority to the users and security."
"I found the solution to be stable."
"As our identity model continues to mature, probably the Federation is most valueable."
"It is very scalable. We have a very large customer base: 75 million customers."
"IWA is an out-of-the-box feature. The SAML-based federation is standard for all tools. However, CA Single Sign-On has made the federation configuration way too simple and handy to set up and use."
"SAML is the best thing we're using right now because there is no need for creating an external account."
"If you look at our organization, and really all financial institutions, we have a lot of legacy apps. So it really helps to get Single Sign-On."
"It is reliable."
"A valuable feature of Siteminder is the way it handles bulk traffic. The features it has, in terms of routing the traffic and load balancing, are good."
"The most valuable feature is that it meets the requirements of the customer. You have a lot of features in the product. Every product has them, but the question is, are these products going to meet the requirement of the customer?"
"The VPN we are using is good and working quite well."
"The tool has been very stable, in my experience. Also, I haven't faced any issues or problems with integration or connectivity."
"In this version 9.1, lots of changes are done for the dashboard, User Store etc."
"Cloud-based service and management."
"The product is useful for providing user access from an in-built office server as we follow the work-from-home model."
"Other than it provides us with remote access, so it's fairly easy to install, fairly easy to set up, and provides us the ability to get into our corporate environment."
"It's a good tool. It's pretty straightforward."
"The two-factor authentication is most definitely valuable and moves us closer to being able to check off those important boxes for compliance."
"In terms of general user feedback, the more security you put in front of a user, the more they complain. So usability and the user experience are always a challenge. So there's always room for improvement."
"CyberArk Identity could improve by having the ability to better manage the network, such as Cisco. There seem to be some issues in this area."
"The solution's difficulty in gaining skill sets should be improved because it's a vertical product."
"The solution could be easier to use and I found it to be very complex involving many steps."
"In terms of a governance platform, it's worth noting that CyberArk doesn't offer a particularly strong one."
"CyberArk Identity's GUI is an area with certain shortcomings that need improvement."
"The user interface could be improved."
"They can include the Mobile Device Management (MDM) feature."
"They need to make configurations easier, and not have the engineer having to guess what will happen when he changes a particular setting."
"I would like to see a move towards the newer technologies, which is what we are doing right now. I think that's in the roadmap that's coming, in the 12.8 and 14 releases, but we would like to have it sooner than later."
"The support could be faster."
"In future releases, I would like to see maybe more capabilities with some more modern authentication."
"The GUIs are not very clear, especially when integrating with other products from CA."
"I think they need to integrate some of the newer types of authentication into the product. I'm not seeing the innovation when it comes to biometrics in the product."
"The main thing is we do not have the traceability and good monitoring that CA can provide us to capture problems when they occur."
"Some of the new protocols, like OAuth 2.0, could be improved."
"It is challenging to use when installing a new version."
"It gets out of sync with Active Directory or whatever it might be, whatever the authentication piece is on Active Directory, and they just reset it on the backend. I never have to contact the vendor."
"Geofencing needs improvement."
"The User Store synchronization part needs to improve. Also, the logs, reports, and dashboard can be improved."
"If they had dashboards or a report for managers or executives, then it would allow them to see the status and have it make sense to them."
"Maybe Symantec could consider providing a step-by-step guide for first-time users."
"Every time that I have a new phone or computer, it takes a little longer to deploy it."
"In the next release, I would like the ability to work offline with remote access."
