We performed a comparison between Citrix DaaS (formerly Citrix Virtual Apps and Desktops service), LogMeIn Rescue, and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."It provides the flexibility of being used on any device which makes the employee experience better, in terms of ease of use."
"Citrix Virtual Apps and Desktops is a stable solution."
"XenApp is a fast, secure and reliable solution for remote connections that is completely different than and superior to older Windows solutions."
"The Provisioning Services are the most valuable feature. We have Premium licensing, so Provisioning Services is huge for us, along with the Virtual Apps and Desktops part. It allows us to have a vDisk for every region, one that can easily be copied between them if we need to, to limit the amount of updates we have to do."
"The app protection feature is one of the most valuable because it provides good security, as nobody is going to be able to look into your screen while you are sharing the screen. And if someone has installed a keylogger in your system, your keystrokes will be jumbled up and they would not make any sense to the keylogger. App protection is one of the coolest security features that I have encountered on any platform."
"Instead of pointing to any single feature, I would say the most valuable aspect of Citrix Virtual Apps and Desktops is the overall product itself. Virtualized apps and desktops, in theory and in practice, are very helpful to users."
"I found the ease of deployment, scalability, and security to be to our benefit when supplying virtual applications to our clients."
"My focus has primarily been on publishing virtual applications."
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"For people whose computers we maintain, we can have those computers on file. Without having somebody to invite us, we can actually log in automatically, and that’s unlimited."
"The multiple connect methods really help with users who are not tech savvy or knowledgeable about their own computers."
"I can remote reboot and know I can reconnect automatically without having to have the end user log back in again."
"It is very straightforward to set up, use, install, and transfer sessions."
"The solution has been in the market for the past 20 years. For us, it is one of the best tools."
"Being able to reboot computers into safe mode, when needed. That has come in handy in regards to IT troubleshooting."
"The initial setup is easy. If you want the desktop program, you just download and install it."
"It works with different operating systems, I can connect to a PC or Mac."
"The solution now includes a multi-screen feature which is great."
"The tool shares computer resources perfectly."
"The solution is stable."
"The solution is easy to use."
"The product is stable."
"It works fine, and it is largely issue-free."
"The most valuable part of RDS is that it allows you to work from any location and check the server through a VPN connection."
"The most valuable feature is performance."
"Pricing can be lower and roaming profiles need to be fixed to work consistently."
"The cost of Citrix Virtual Apps and Desktops is high and has room for improvement."
"The sales team does not focus on client needs but instead focuses on selling higher-priced items."
"I think improvement around the Analytics piece is super important. There has been a lot of maturity over the last year in that area, though a lot more needs to be done. Also, a lot more of the value of those Analytics needs to be sold to end users. Citrix is working on a lot of things that are ahead of the curve and a lot of organizations aren't quite there yet with implementing those technologies and capabilities."
"Citrix Virtual Apps and Desktops is a complex solution."
"Templating the deployment process could use improvement. When you start, there are a large number of details that are quite client-specific, although they do share common themes. To get somebody up and running in a day is very difficult to do. They should streamline by use case."
"The user profiles could use some improvement."
"In the bank, a major part of all our applications is Microsoft App-V. If App-V is at end of life, then we need a new technology to replace it. As of today, I haven't seen in Citrix Studio that there is a new technology embedded directly in it to replace App-V."
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"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."
"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."
"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."
"The billing team was poor when fixing their billing mistake and customer service was missing in action."
"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."
"The pricing, is a little on the high end but it's proven itself to be worth it for sure."
"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."
"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."
"We'd like to see more integration with other vendors."
"The price is too high."
"The most valuable feature of Microsoft Remote Desktop Services is its security and simple configuration."
"We'd like, in the future, if it would work with Linux or Unix-based operating systems or even Mac."
"I would like to be able to access the remote desktop using a web-based interface, rather than having to use the client."
"The stability must be improved."
"The solution is unsuitable for direct external internet connections. You must set up a VPN and password handling to use it."
"I would like to see the hard drives work without locking up and integrate the local drives in the next release."
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