We performed a comparison between Box, CA View, and Hyland OnBase based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, OpenText, Box and others in Enterprise Content Management."The solution is used for data storage and any kind of visualization."
"The ability to collaborate around data anywhere, anytime is the most powerful features of Box."
"Using Box for cloud storage allows us to focus on the service and maintaining infrastructure."
"The most valuable feature of Box is security."
"The solution is scalable."
"Box is very realistic when it comes to sharing capabilities."
"It is a very user-friendly product."
"It is really easy to load files to and from this solution."
"It's easy to add more space to it when you need and to. If you're producing large reports it's easy to increase so you can handle the new volume that may come along."
"We standardized our CIS log processing with CA View. We support a whole bunch of LPARs, about 80 or so. When we go to an LPAR, we know just where the CIS log is, it's in CA View, and we know how to get to it, we don't have to search around for it."
"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
"The most valuable features are that it's very secure and provides audit trails for our documents."
"I like the cloud and its integrability."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"The solution is very developed and we are not taking full advantage of its functionalities."
"We found the setup process to be okay since they do offer a troubleshooting guide."
"It could be cheaper."
"Like all cloud platforms, there are always areas of improvement around sync to local devices."
"The search features and role permissions are not very user friendly. It only searches the first few pages of a document, which is quite a problem."
"If there was a plugin that added some sort of toolbar in Office, that would be great."
"Improvements in speed - Box's high level of security impacts performance, especially when compared with other similar services."
"One thing that Box would benefit from is a records management component."
"The room for improvement is in the area of integrations. They need to establish more integrations, especially with Office 365 and Outlook."
"I find their API to be quite complex and it could be more straightforward."
"I believe they do probably have a GUI interface for the laptop, so you can just use the interface instead of the mainframe ISPF interface. I think that's already available but, if not, that would be my only issue."
"There was one customer we were trying convert over, and it was complicated. There were retention criteria which seemed a little more limited than with some of the other products."
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."
"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."
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