We performed a comparison between BMC TrueSight Operations Management, Goliath Performance Monitor, and SolarWinds NPM based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."
"The major advantage of the product is estate management."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."
"Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database."
"I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements."
"It is very helpful to be able to apply rule-based routing to alerts."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"Offers a diversity of features."
"I like that it not only has the ability to monitor but that it can do a lot of specific Citrix monitoring."
"It's easy to understand, even if you are not too technical."
"There are a lot of options for customization of the dashboard, alerts, and reports."
"The most valuable feature is the way it monitors the environment, and how user-friendly the console is for the end-user. The interface is also very easy and it captures all the information very well."
"SolarWinds dashboard is very fast. Also, their interface is very good, it looks very user-friendly. The product allows me to see a summary of the network being monitored at a glance."
"We have configured multiple alerts for our network devices, including routers and switches, so that we are notified if any interface goes down."
"We had some interfaces where the SFP Ports were having some problems after a while. We found which of the SFP Ports was having the error and changed it, so the bandwidth become okay."
"The solution is easy to install and it takes a couple of hours."
"I love the GUI. Almost everything is accessible through the web interface. It is very user-friendly. It is easy to drag and drop resources wherever you want them."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."
"It would be better if the initial setup and deployment were more straightforward."
"BMC TrueSight Operations Management could improve the reporting."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"I would love to be able to tell what ISP the user is coming from."
"Issues with generating reports; consistency is not there."
"Currently lacks integration with SMS services."
"I think Solar Winds NPM needs to create a profile with documentation responsibility."
"The solution could be more secure."
"One of the challenges with SolarWinds is that in order to pull the data, we have to have a lot of false positives."
"The tool can only monitor up to 1000 instances in a single SolarWinds console. Customers may have over 1000 instances. Hence, it needs to support a minimum of 1500 instances. It should also improve support."
"If they’re going for a “cover everything” approach, then they need to do so and enable a bit more of the "cover everything approach" within every one of the tools."
"The only real caveat that we have or that I have an issue with is when I go on vacation, it's a little hard for me to go and modify alerts so that I don't get alerted about things when I'm on vacation."
"There should be a little bit more integration in some of the other tooling and utilizing the APIs of devices or tools could be a little bit better."
More BMC TrueSight Operations Management Pricing and Cost Advice →
Earn 20 points