We performed a comparison between BMC Remedy , Micro Focus Asset Manager [EOL], and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."It includes features for automation, such as smart reporting capabilities."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"The service management features are beneficial – very good."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
"The asset discovery feature in BMC is notably better compared to ServiceNow."
"This product can be customized according to the needs of any company."
"We have now automatic and immediate control of assets usage, and we can now better manage our assets pool and get benefits through that."
"It is stable and scalable."
"SPM and ITSM features are the most helpful."
"Good stable and scalable solution."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"This solution is a single-storage for our user community to submit help desk tickets."
"Very easy to implement and to respond to my clients' needs."
"It is a very promising product. They have a new release every six months. They're investing quite a lot, and you can do many creative things with the product. If you know how it works, you can have stricter rules in the product."
"The most recent addition of SAM Premium is a game changer for many organizations."
"Flexibility is the most valuable feature of ServiceNow, that is, being able to modify it to do what we need it to do."
"Could be more user friendly for admins to manage."
"There is room for improvement in terms of support."
"The upgrade process could be better. It would be a good improvement."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"The initial setup of BMC Remedy Asset Management was complex."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"The solution must be flexible."
"The usability of this product is still out-of-date and could be improved. The interface could be improved."
"The technology used is outdated, the interface is outdated, the database is outdated, everything is outdated."
"There are a lot of things that need improvement. Software recognition, software licensing, software compliance, data inputs, reporting, and support are some of the areas."
"Needs additional software titles and easier normalization."
"The high price is a huge barrier in Portugal."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
"The ability to embed help information onto the screens."
"HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"The solution’s pricing is expensive and could be improved."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
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