We performed a comparison between BMC Compuware Strobe, BMC TrueSight Operations Management, and Dynatrace based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."The initial setup was fairly easy."
"The Event Management is outstanding; still is the most interesting part of the product."
"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."
"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."
"The ability to pull hosts together to show what processes are running, so it can be used for change management."
"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"Dynatrace is a powerful tool for full stack monitoring with APM capabilities and AI root cause problem analysis. This helps our customers with their digital transformation and gaining insight into their infrastructure."
"The graphical interface is helpful, as it illustrates things well for anyone who wants to know about the information it provides."
"If you look in the APM sector, it is a very nice package to install."
"Dynatrace has an auto-baseline and uses AI to monitor the performance of each API. The response time is related to the baseline."
"The initial setup is easy."
"The geographical view provides a nice visualization of performance on a map."
"I'm also involved on the practical side, putting in all the automation, that automation platform. To have a tool like Dynatrace, where I don't have to work out for hours how to configure and set up alerts and monitoring - especially in a solution that is not completed yet - it's not only a major time-saver, but I know going forward that it will be able to learn how the system operates. Day one, we're getting all of that stuff for free, out-of-the-box."
"It is a robust solution that would help anyone get to the solution and resolution pretty fast."
"There are certain aspects of the configuration that could be simplified a bit."
"BMC TrueSight Operations Management could improve the reporting."
"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"Deployment requires lots of resources (servers). It has too many consoles."
"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."
"BMC's online documentation is often incorrect or incomplete."
"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."
"They need a capability similar to Tealeaf where you can actually view what the consumer is doing and record the sessions. That is the biggest missing element."
"It needs container log monitoring."
"There were a number of marketing promises that were made, which we do not see it in the tool yet. "
"From the Dynatrace SaaS platform, they talk about the APIs. The approach they take is, "We create the APIs, you use them however you want." I like it, that gives us flexibility. But at the same time, if your company does not have a huge number of APM specialists, or it does not have the time and resources available to spend on these kind of technology developments, it would be helpful if there were out-of-the-box solutions available from the platform. I would certainly consider that, because that would make us go to market much faster, rather than redeveloping our own solutions based on those APIs."
"We would also like to see all the good data in a single view across multiple tools, so that access to integration is critical."
"I find it is very difficult to train someone in using this application. As amazing as it can be, the learning curve is extensive."
"There are a couple gaps in the network reporting that we would like to see cleared up a bit."
"The user interface is complicated, but recent web versions are getting better all the time."
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