We performed a comparison between Bizagi, OutSystems, and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Oracle, OutSystems and others in Rapid Application Development Software."The approval process is simple."
"The most beneficial features of Bizagi for our business processes are its seamless connectivity between process elements and its ability to automate tasks and perform simulations."
"The ability to write our own code inside each activity is beneficial. Sometimes we need to create functionality that doesn't come out of the box, and this allows us to do that."
"Bizagi is flexible. I can share things with other consultants because it is the most commonly used software in my community. It has been a great and good resource for us in making sure that we adhere to the process."
"The tool helps to improve business processes and have better KPIs. Also, it is easy to use. Our developers find it easy to learn."
"It automates a completely manual, complicated process."
"Agility, reverse engineering, customized portal web, help desk and user guides, easy deployment, simple to modify."
"With the appropriate governance framework, properly trained business analysts can be empowered to design and build business solutions themselves."
"The architecture of OutSystems is quite simple, and the features are similar to Mendix's. OutSystems has connectors for different enterprise apps and solid reporting capabilities. You can also integrate with any content management platform like SharePoint or Adobe Enterprise Manager, or something like that. You can also create and integrate workflows."
"The technical support is perfect."
"The most valuable feature of OutSystems with discipline and the development processes. Instead of each developer doing tasks on their own with their own approach, et cetera, the solution would help bring some organization to the development process."
"I find it to be a genuinely cool and effective platform for my development needs."
"It is very stable."
"It is much easier to develop applications with the product’s IDE."
"It is easy to use."
"The flow editor is the most valuable feature. It is simple and intuitive, and it can guide you step-by-step."
"You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"I find almost all the features valuable. It can do nearly everything except make your coffee, as my colleagues always say. It's got pros and cons, like every software, but the good thing about it is that it has a very structured approach."
"For change management, I find the CAB workbench very useful. I haven't seen any other solution that has a CAB workbench or advanced automated solutions for a change advisory board. ServiceNow also has the Workflow Engine which works very well and is very intuitive."
"Being able to have the required information for project management is valuable. I've got multiple people accessing it, and I'm tracking tasks with percentages done. It allows me to have detailed notes and provides the ability to attach documents. I have used a lot of project management solutions, and there were gaps in terms of what was available. ServiceNow has got all the features and functionalities. It is a solid solution. It is also easy to get into and use. It is certainly highly scalable."
"One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features."
"The solution has very good automation tools."
"The product's integration functionality in the change management module has significantly improved efficiency in our organization."
"It is difficult to drive ROI on types of processes involving complex business rules."
"I would like to see more in terms of analytics and better reporting."
"The solution's interface could be a bit more user-friendly and I would like to see more integrations with other Office products, not just Office 365."
"I don't know if it's a problem with my operating system or a Bizagi problem, but many times I see that when I try to connect different activities, they show up as not connected."
"Its performance needs to be improved. The main thing is that it is limited, especially in terms of the response times. When the processes become a bit large, it is very awkward to work with the Bizagi modeler. When you have already modeled but start to rearrange, it is quite a bit of an effort to change the stuff. When you rearrange lanes or have new structures, it goes rather squiggly up and down and so on, which could be improved. The visual outputs of the DIREPs of the process models are pixelated and have a bad image quality. It is a PNG or JPEG, and you cannot export it as a PDF. When you have rather large processes, you should be able to arrange them hierarchically. Currently, it is not supported. If you use sub-processes and inflate a process, suddenly the arrangement is totally different, and although you know the process, you have to look where is it now. You need a good understanding of the levels of your processes before you start in Bizagi. It can have automatic support for optimal presentation. In BPM, you should have it from the top left to the bottom right. However, in most cases, people don't know how they should arrange it. Therefore, it would be nice to have a suggestion system for different arrangements to be able to better present the process."
"The gateway through which it connects with other vendors, specifically RPA vendors, is one aspect that could be improved."
"Can be difficult for new users."
"They should improve the migration process between major versions, from version 9 to 10, we had to redo our implementation."
"The integration Studio could be improved. It needs a tool in which we could develop C# code and then integrate into OutSystems. The application could have a better UI."
"The resource availability needs to be increased."
"Currently, in mobile applications, we don't have push notifications."
"The initial setup is a little difficult."
"I think OutSystems needs to improve in many areas. First, sometimes Service Studio becomes really slow and even hangs for long periods. Also, if I have not published my module in some time, and some kind of Service Studio exception occurs, I lose my work."
"The latest version of the app generation tools could be more user-friendly."
"OutSystems could improve by being more like GitHub. It would be more helpful for us for division management and version control for our application."
"The solution is costly."
"The interface is not user-friendly."
"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration."
"It's missing monitoring capabilities."
"There should be fewer clicks and faster integrations between solutions."
"The utilization of AI in ServiceNow needs enhancement."
"The capital expenditure neeed to get the tool up and running is extensive."
"This solution needs to be improved for global use. Currently, it's very oriented to the processes and needs of the US customer base, like their compliance solution or GRC (Governance, Risk, and Compliance), and not so much for customers from other parts of the world. Some users may like the things that ServiceNow is improving, but those are very oriented to users based in the United States and Europe."
"The high price is a huge barrier in Portugal."
