We performed a comparison between BeyondTrust Remote Support and JIRA Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."
"I personally like the ability to share files with other machines."
"JSM's best feature is the integration with other Jira products."
"JIRA Service Management is a very user-friendly solution."
"It is much more controlled and allows for different kinds of customization that we can plan and implement based on the project requirements."
"Easily integrates with other tools."
"The most valuable feature of the solution is its SLA, which everybody wants when it comes to a service-based offering."
"The most valuable feature of this solution is that it is user-friendly."
"The automations will really help the company by delegating work the way your company operates."
"Jira Service Management is flexible. It is easy to navigate without requiring extra learning. The user experience has been good."
"Technical support for this region can be improved."
"In the next release, I would like remote access to Chrome included."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"The possibility to integrate a chatbot would take this product to the next level."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"The documentation needs improving, it's difficult to find specific procedures."
"JSD has some analytics, but it's pretty much basic and simple dashboards. There's no mobile application for JSD. It really would benefit from better implementation with other vendors. We're heavily reliant on some external marketplace applications."
"Usability needs improvement. To configure it, you need to be well versed in Jira administration. It's not very intuitive."
"There should be better connections with access management. They should improve the connectivity."
"They need to work on the speed of Jira."
"SaaS version for large organizations (more than 2000 users) is not available."
"I don't think the program is very scalable."
"There is no notification regarding language upgrades."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews. BeyondTrust Remote Support is rated 9.0, while JIRA Service Management is rated 8.2. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud.
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