We performed a comparison between Appian, IBM BPM, and IBM Case Foundation based on real PeerSpot user reviews.
Find out what your peers are saying about Camunda, Apache, Pega and others in Business Process Management (BPM)."The setup is easy."
"The initial setup is easy."
"The solution's most valuable features are the regular periodic and quarterly updates, they are very useful updates. They keep improving the solution more often, and that helps the platform or code always be up to date with the latest features."
"Appian is easy to install and set up, and it does not come out with your audit. It has accessible process orchestration and process management. With Appian, the time to market is much faster."
"Technical support has been amazing overall."
"Since implementing we have had a faster time to solution, with fewer resources needed."
"Appian has many valuable features, the first being the ease of development—rapid development. Second, the process of learning the product and tool is faster when compared to its peers in the market. It's closer to low-code, and while it's still not very easy, it's more low-code than other products in the industry. Appian has a good user interface, a seamless model user interface, which comes without additional coding. It can also integrate with multiple systems."
"Rapid development with low-code makes it easier to quickly get apps implemented and the time to break-even and ROI is much faster."
"The process creation."
"Responsive Portal + Process Federation Server. This set of solutions offers a unified worklist to our customers."
"We are implementing the tool to triple our monthly transaction volume."
"The designer feature, compared to other solutions is easy to use."
"It makes the company business processes work more efficiently."
"IBM's deployment box is one huge black box. We can create all the services with our own code or without a codebase, however, we have a huge amount of space with practically no limitation."
"It's a solid product. It covers most of the pain points for clients."
"IBM BPM's most valuable features are its speed in implementing and providing any changes."
"The content management is great."
"The most valuable feature is the content manager part of the file as it is very stable, robust, and reliable."
"A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting."
"It is easy to set up workflows that notify the user depending on certain events."
"It's very easy."
"The solution is scalable."
"The client and the IBM content navigation are the solution's most valuable features."
"Flexible and the ability to divide search screens, and to search for documents. The ECM feature inside the system is great."
"A point of improvement would be the SAIL forms. The built-in tool used to generate forms does not have debugging support (to view local variables as they change on live preview, and step-by-step valuation) which is a big drawback for form development. Moreover, the script language used to build SAIL forms does not support inheritance or lambda expressions (functions as arguments of other functions), which makes the code base more verbose."
"Appian could include other applications that we could reuse for other customers, CRM for example."
"Occasionally, certain pre-made modules may not be necessary and customers may desire greater customization options. Instead of being limited to pre-designed features, they may prefer a more flexible version that allows for greater customization."
"It would be useful if they could create an academy or forum in the future to help active users answer questions they have about the solution."
"If we could calculate the amount of data that will be realized, it would help us a lot."
"The solution needs more features. For example, a way to connect to our viewing database, to record, and more interface and component design."
"There should be more flexibility for the developers to choose the look and feel of the UI. They should have a better ability to design their widgets and customize them with different colors, shapes, and sizes. That is a limitation that could be improved upon."
"The graphical user interface could be easier to use. It should be simplified."
"Better integration with other products in the automation suite."
"There needs to be better documentation for IBM BPM in a central place. There is not any standard documentation for each component available and has been a barrier for developers."
"IBM BPM integrated with Spark UI and the UI is now much better, but they still need to improve the UI because competitors have predefined templates and other additional features. In these competitor's solutions, you are able to use the templates, map your data, and the form is ready to use. With this solution, you need to write a lot of code to have the same quality as the competitor's templates. It would be a benefit to make this platform more towards low-code or no-code."
"This is technology, and there's always room for improvement. It would be better to have a single solution. Trying to have an overview in terms of this solution brings together the concepts of BPM processes, customer journeys, and an automation part for KPIs. All of this working together and coming up with a single solution with privacy is more commercial than anything else."
"I'd like the tool to be more flexible."
"Process versioning was tricky, not straightforward."
"The stability varies because it involves a lot of other components like databases, so sometimes if something goes wrong there, it can't recover from the fatal errors."
"We had hoped that the product would provide us with plug-ins like Salesforce. Its development environment needs to improve. We expect to see elastic features like containerization. We don't just need an on-prem virtual machine."
"IBM needs to update the user interfaces of all its products to make them more intuitive and accessible to beginners. Compared to Microsoft products, IBM solutions are less user-friendly. IBM programs are hard to master. It's a problem in my region because it's hard to find IT staff who can work with IBM."
"The interface needs to be more user-friendly."
"We are now using microservices but there are some areas where the coordination with FileNet is problematic."
"The cloud version could use more stability."
"The service as it currently stands is out-of-date and lacks flexibility."
"90% of the feedback we receive states that the UI is not very user-friendly."
"Once a workflow is launched then it stays static forever, which is a problem because if there is a change in the business then you cannot change the workflow."
"There is a need for more open and flexible integration capabilities, allowing seamless collaboration with a broader spectrum of business process management solutions, beyond the confines of IBM's document management offerings."
