Citrix Gateway Room for Improvement
SG
Suman Gautam
External Access Services Specialist at GlaxoSmithKline
As an organization, our initiative is to move to the cloud, Citrix Gateway needs to improve its cloud capabilities and make the cloud solution more robust.
View full review »Sometimes the input-output has issues. Maybe it's not as seamless when you plug in audio. It takes some time to reflect that into Citrix and basically to allow Citrix to use those audiences and put out devices.
View full review »AL
Aynkl Linus
Chief information manager at Mohammed V University
The product should be more secure. It could provide engineers with more logs.
View full review »Buyer's Guide
Universal Access Gateways
March 2024
Find out what your peers are saying about Citrix, SonicWall, Microsoft and others in Universal Access Gateways. Updated: March 2024.
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CD
CrispinDiomampo
Network security engineer at SC Johnson companies
The interface must be improved. The implementation process is a bit complex. It requires much experience. The tool must provide better integration and connectivity.
View full review »Citrix Gateway could improve the speed of the VPN. I sometimes have to wait for 10 to 15 minutes to get connected and other times when I am connected I have to abort, and reconnect.
In a future release of the solution, they should improve the performance of the VPN and overall ease of use.
View full review »LD
Letarik Terefe
IT Project Management /Research & Development Team Leader at Ethiopian Roads Administration
Sometimes the common issue that we face is service instability. For unknown reason it fails. However, we resolve the issue immediately through the management interface. When it comes to the VDA environment, working on the minor issue we encounter is important.
GJ
Gary James
Owner at NovoLux Networks
It's extremely complicated and it's not intuitive. The solution requires a lot of training to get going on it. I'm not sure that that's necessarily a critique on it. It may be more of a critique on me and my abilities with it, however, it isn't necessarily straightforward. It could stand for some improvement in that sense.
If there were wizards for standard deployments, that might be nice. If there were prompts for situations like trying to deploy one virtual server behind one virtual storefront where the how-to was explained, that would be great. Other than that, you have to get really deep in the gears and figure out which gear you need to move and what lever you've got to pull. It's complex.
View full review »RL
RuiLopes
Software Engineer at Vxnet
The solution could always be cheaper.
It would be nice if they offered easier setups and implementation wizards.
View full review »PL
reviewer1987287
General Manager & founder at a engineering company with 11-50 employees
The WAF needs to be improved because it doesn't work well. A lot of work needs to be done on the web application firewall component for Citrix WAF, W-A-F. The setup can be simplified to help improve deployment.
View full review »PK
reviewer2308848
Architect at a computer software company with 501-1,000 employees
The initial connection could be faster. That handshake takes a few seconds sometimes. That could be better and improved upon.
View full review »WA
reviewer2266515
IT Consultant at a real estate/law firm with 501-1,000 employees
The support provided is not satisfactory. Compared to other products, the WAF part is costly. There is no innovation in WAF. The solution lacks maturity. They should enhance their cloud capabilities, LB, and develop a more efficient cloud-based WAF.
View full review »I'd like to be able to access Citrix Gateway through a mobile device.
OR
Oliver Rodrigues
Senior Network Security Planning at Ooredoo Kuwait
Citrix NetScaler is something that connects the deployment. To improve:
- The interface should be more user-friendly.
- Integration with other applications must improve.
- They should provide training videos.
- The product needs to have a good dashboard.
It's too early to say how the product can improve because I just implemented it.
The dashboard or interface should be more clear in reporting issues. Integration with other applications should be more user-friendly.
View full review »VS
reviewer2322960
Software Engineer at a healthcare company with 5,001-10,000 employees
The initial setup could be made easier.
View full review »If there is an increase in the customer infrastructure, it is not stable. So in our perspective, I mean, eventually, there's nothing to be improved, but depending on the system, some stability might be needed.
Improvement-wise, the solution should hire a support team and help them manage to serve different time zones and regions.
VL
reviewer1971669
Data Analyst at a government with 201-500 employees
While connectivity is not something that is under Citrix's control, if the connectivity is spotty, it can be difficult.
View full review »UM
reviewer1647228
Hosting Solutions Systems Analyst at a consultancy with 11-50 employees
As Citrix Gateway is a third party solution, we wish to have one which is more integrated and involves less administration. We want one which would allow access with a single click and only require RDP and the clicking of a single icon.
Security enhancements could be made, and technical support could be improved.
Their VAS product should be more productive because right now, we are using other VAS solutions but not using this one.
Right now, the multi-factor authentication solution built-in with the product works, but it actually uses Google Authenticator, a third-party authenticator. I would like Citrix to launch their own authenticator-based software so that it will be more secure. It will be more personalized according to the requirements too.
View full review »LB
Letsogile-Baloi
CEO at IMART OFFICE CONSULTANTS
Cost. Citrix costs more and you still need to have Microsoft Remote Desktop below it.
View full review »Technical support could be improved.
View full review »SS
reviewer1337175
Manager of Infrastructure and Security Services at a government with 501-1,000 employees
Its interface could be made a lot easier. It is very kludgy.
Its initial setup could be easier.
View full review »RL
RuiLopes
Software Engineer at Vxnet
The solution is already very feature rich, but there are also points for improvement.
Fortunatelly, at least so far and with the projects we've been involved, Citrix Support and engineering teams are very responsive and very willing to align with customer specific requests to develop new functionality and enrich the solution.
For the next releases, i'm expecting (even) more focus on visibility and analytics.
View full review »RP
reviewer1435989
COE Manager - Intelligent Process Automation at a manufacturing company with 10,001+ employees
We are currently looking at automation. It would be good if there is some way to automate it in a fast way. It should be easy to automate. It also has some security issues.
View full review »Citrix Gateway has a lot of limitations, cloud limitations as a starting point. Microsoft should combine together and solve those problems. I can't go more than three GBDs whereas on AWS I can go to five GBD and get throughput. Here I'm not able to get into throughput, so I have to deploy multiple gateways to get to throughput and that's a bigger problem.
View full review »MB
reviewer1323054
Principal IT Consultant at a tech services company with 5,001-10,000 employees
We have experienced issues relating to multi-factor authentication.
View full review »I can't think of anything at the moment.
View full review »DP
Seniospec678
Senior Specialist for IT Infrastructure Solutions at a comms service provider with 1,001-5,000 employees
The solution can be a bit pricey.
View full review »The load balancing could be improved. Also, remote users should be able to carry connections to our centralized server and access applications remotely.
View full review »SL
reviewer861792
Team Lead, Infrastructure & Technology at a real estate/law firm with 1,001-5,000 employees
I would like to see improved logging because it doesn't keep much information for the session monitoring or historical sessions.
View full review »DP
reviewer1339311
AVP at a financial services firm with 501-1,000 employees
The price could be reduced because it is slightly more costly than others available in the market.
Technical support could be improved.
They could do something more with the dashboard.
View full review »Areas that should be improved are the configuration of profiles and uploading and downloading of our certificates.
View full review »YU
reviewer1010148
Security Consultant at a tech services company with 11-50 employees
The two-factor authentication solution needs improvement. It needs a multi-factor authentification.
Training videos would be helpful, and they're transitioning to a new portal, as far as I know. So the portal maybe has now improvements and they will provide for a larger community for the users and retailers. This will provide a more improved solution.
A forward proxy in the next release would be good, I think. If the solution had a more advanced DNS, it would be an improvement.
AW
reviewer88876
Citrix Pre Sales at a tech services company with 501-1,000 employees
The VPN needs to be improved. In comparison to Cisco, the solution doesn't have as many features.
Technical support needs improvement.
Buyer's Guide
Universal Access Gateways
March 2024
Find out what your peers are saying about Citrix, SonicWall, Microsoft and others in Universal Access Gateways. Updated: March 2024.
767,847 professionals have used our research since 2012.