Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Reviews

The tool supports remote work, allowing users to access apps and data from anywhere with the same speed as if they were in the office.

The most beneficial feature is seamless remote access, particularly for applications rather than full endpoints. Security features include full data encryption and integrated SSL VPN through NetScaler for secure access.

I have found that Citrix DaaS is still a complex product, especially on the desktop side, which affects scalability. Although it works well on the apps side, the desktop aspect still has room for improvement in scalability. Managing multiple OSs centrally doesn't reduce many problems, and the product remains almost on par with its competitors like VMware Vue.

The tool was once the leader in this market, and while it still offers competitive functionality, it could have enhanced security features and third-party integrations. For example, OneDrive can't be fully integrated, and Outlook's email indexing often has issues, leading to search problems for end users.

In the last two years, Citrix DaaS' technical support has lagged, particularly in India, where it was previously quite good. While I wouldn't say it has completely deteriorated, there has been some slowness. If earlier the quality of support was around 85% to 90%, it has now slowed down to about 70%. This decline might be related to a decrease in customers using the product.

Neutral

The initial setup is also complex due to the number of components in Citrix DaaS' architecture, and customers typically need partner support to deploy it. While it has tried to simplify by moving complexities to the cloud, the on-premise components still pose challenges.

I rate the overall product a six out of ten. 

The entire development environment is accessed only through the virtual desktop setup using Citrix DaaS.

The most valuable feature of the solution is the desktop virtualization, which allows me to connect from anywhere. The solution's security feature provides a secure environment for the organization by preventing copying the content outside the virtual desktop.

The Citrix DaaS application is a bit heavy when it comes to mobile access, and it should function more smoothly. For example, the Citrix mobile app takes a long time to log in and should work even faster. Compared with the Outlook mobile app, the Citrix mobile app shows some lag in authentication.

I have been using Citrix DaaS for four to five years.

I rate the solution’s stability a nine out of ten.

Citrix DaaS is quite a scalable solution. We can quickly set up new desktops. With a simple configuration, we can create multiple instances and seamlessly give users access. Around 20 to 25 users use the tool in our organization, and we have plans to increase the usage.

I rate the solution ten out of ten for scalability.

I previously used VMware Horizon. I switched to Citrix DaaS because it seemed more secure.

The solution’s initial setup is very easy.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution’s initial setup ten out of ten.

The solution has a fast deployment, and it can be deployed in less than ten minutes.

The tool provides a good return on investment because it reduces the maintenance of user hardware. We don't need powerful user hardware, like a powerful laptop; any simple laptop is enough to connect. We can add the required intra virtually to the virtual desktops so it gives the required performance.

We are using Citrix DaaS in the IT industry. The solution's security aspect has influenced our trust in using it for remote access. I would recommend Citrix DaaS to other users for its security and performance.

Overall, I rate Citrix DaaS a nine out of ten.

The main use case for me is the solution’s ability to provide remote users access to enterprise LAN over thin Internet-connected devices securely and efficiently.

I have found the NetScaler or ADC devices by Citrix Virtual Apps and Desktops valuable. The product is simple to set up, and its deep integration with Microsoft is also a valuable feature.

Their customer support can be improved a lot as it lacks a lot of knowledgeable help.

I have been using Citrix Virtual Apps and Desktops for the past 14 years.

It is a stable solution. It is a fire-and-forget solution. Once you set it up, things keep happening, and you don't even have to monitor it until you want to get some statistics.

The solution is scalable. Approximately 10,000 users use the solution in my company. We often use Citrix Virtual Apps and Desktops in our company, but it all depends on the use cases. If we find the solution convenient for our projects, we will definitely use it. However, we'd only do it on a case-to-case basis. Citrix Virtual Apps and Desktops is our go-to solution for any server-based computing.

The customer support for Citrix Virtual Apps and Desktops should be more knowledgeable.

The setup is pretty simple and easy. We keep deploying it very often based on our requirements, but the complete setup can be done in three days or less than three days for a 1000 people user base. It's more of a fire-and-forget solution. It will take three days if you have the entire idea. If you want to chart out from the beginning, that could take around two months. However, if you know what you're doing, it can be done in three days.

Citrix Virtual Apps and Desktops is a decade-old technology. We don't need any consultants to set it up. Any candidate with five to six years of experience should be able to set it up. We analyze the applications, the customers, and the users. We also consider the type of user base and the type of applications, and then we plan our infrastructure to meet their requirements and do a POC before deploying the solution. Considering Citrix Virtual Apps and Desktops is a 24/7 uptime solution, we need at least six technical staff for its deployment and maintenance.

We do have an ROI using this solution.

Citrix Virtual Apps and Desktops is an expensive solution.

I use the latest LTSR version of Citrix Virtual Apps and Desktops.

Someone who needs an enterprise solution with a stable working environment should go for Citrix Virtual Apps and Desktops. If there is no 24/7 requirement, and they can manage a few hours of outage, people should look at alternatives for Citrix Virtual Apps and Desktops. This solution is for critical users who cannot do without it. Banking and finance customers should adopt the cloud version of this solution and not the enterprise version.

Overall, I rate Citrix Virtual Apps and Desktops an eight out of ten.

We use the product to give application access to external providers. It helps us publish remote desktops and applications.

Citrix DaaS’s most valuable feature is the virtualization of applications and desktops.

The product’s customization feature needs improvement.

We have been using Citrix DaaS for two years.

I rate the product’s stability an eight out of ten.

We have 400 Citrix DaaS users in our organization. We might increase its usage. I rate its scalability an eight out of ten.

The technical support services are good.

Positive

I rate the initial setup process a five out of ten. It is simple. However, you need to have some knowledge of how it works. It is a quality learning experience. It takes a few hours to complete for an advanced user. At the same time, it takes a day or two to study the process.

We recently received the product’s renewal quote, three times the last price. It is an expensive solution. I rate its pricing a nine out of ten.

I advise others to get training on how to use Citrix DaaS. It will help them understand the functionality before purchasing it. I rate it an eight out of ten.

I use the solution in my company to provide virtualized applications to users, especially to remote workforce. The tool provides good data center security, so a lot of operations can be done through Citrix Workspace since it is available like a sandbox. It is basically a robust virtual desktop solution.

The ability to provide virtualized apps and desktops is the most effective or beneficial feature of the product for our company.

The benefits provided to our company by the solution stem from the fact that it saves a lot of time for our IT team when dealing with the provisioning of desktops in our environment. The product also makes our company feel a lot more secure. The product was really secure to use for remote work, especially during the COVID-19 pandemic.

Apart from the areas revolving around virtualized desktops and Citrix NetScaler SDX, the product also offers an overall good user experience, allowing users to take care of the setups of virtualized desktops.

Citrix Workspace needs to improve and offer a better QA. The product has some bugs, making it an area of concern where improvements are required. The product should have some new releases to deal with bugs that would cause downtime. The product should invest in testing processes before new releases.

The setup process needs to be made easy.

The product's licensing costs need to be made cheaper.

I have been using Citrix Workspace for eight years.

It is a stable solution.

It is a very scalable solution.

I have experience with the solution's technical support. I rate the technical support a seven out of ten.

Neutral

The product's initial setup phase is complex.

My company opts for the yearly subscription model to pay towards the licensing costs attached to the solution.

In my company's daily operations, we use the product to provide virtualized desktops to users. The tool eases up the replacement of PCs. It also requires very less physical parts, making it a greener product.

The product helps in the functioning of remote or hybrid work in our company since once it is implemented in the environment, it is much safer to use when compared to VPNs. Users can access the data center with the help of the product since they just get to use the screen, and it is a lot more secure than the offerings from the other solution.

To get the ability of the security aspect of Citrix Workspace to meet the organizational needs, our company needs to put in a bit of effort. It is not an easy solution when it comes to the security aspect.

The automation capabilities of the product that streamlines processes is not an area that is required much since our organization does not deal with a lot of automation involving Citrix Workspace.

I recommend the product to others who plan to use it. Before opting for the product's implementation, one should be aware of their hardware and have really good sizing capabilities.

I rate the product's integration capabilities a seven out of ten, considering it integrates well with other products.

I rate the solution an eight out of ten.

We use the platform to manage apps and virtual desktops.

The product has reasonable licensing costs for hardware. It has the best remote working features. It helps us easily use and manage machines with system policies and other aspects.

We encounter compatibility issues related to hardware, scanners, and other devices. There could be web control management features and persistent VDA.

We have been using Citrix DaaS for eight years.

It is a stable platform.

It is a scalable product.

We evaluated Horizon Cloud a few years ago. Back then, we found Citrix had higher capabilities than Horizon. Thus, we went with Citrix. However, it is providing better services now.

I rate Citrix DaaS an eight out of ten.

I use Citrix DaaS to connect to devices.

Citrix DaaS is pretty slow. In Citrix DaaS, I have to connect to the computer in another form and always have to keep waiting. Sometimes, I click on Microsoft Teams or Outlook, but it doesn't work at all. We use a few PDM (product data management) software in another company, and they're pretty slow through these things. So we always have to keep waiting, and a lot of time goes wasted.

The speed and connectivity of Citrix DaaS could be improved. Most of the time, it doesn't work for any colleagues. At least one or two employees complain about the solution's speed every day.

I have been using Citrix DaaS for a month.

Citrix DaaS is not a stable solution. I rate Citrix DaaS two out of ten for stability.

I rate Citrix DaaS ten out of ten for scalability because it is scalable and it's been used in a huge form. Around 1,000 users are currently working with the solution in our organization.

The initial setup of Citrix DaaS is very easy. I rate Citrix DaaS ten out of ten for its ease of initial setup.

Getting access to Citrix DaaS took a while, but installing the solution took five to ten minutes. Just one person is enough for the solution's deployment.

I won't recommend Citrix DaaS to other users. I don't know if there are any other better solutions. However, Citrix DaaS is also a good solution if the speed issue is resolved.

Overall, I rate Citrix DaaS a four or five out of ten.

The primary use case is for organizations with a large number of users, such as warehouses or production facilities. In these environments, users access a few applications from multiple computers. Citrix Workspace simplifies the deployment of these applications by installing them on the session host and distributing them to the users. 

From my perspective, the most valuable feature is the manageability. Citrix Workspace offers a wide range of options and makes the deployment procedure much easier.

Some customers find the price to be a significant factor. They have a hard time understanding the extra cost of the services. However, in the long term, I have seen a more stable business due to using Citrix Workspace.

I have been working with Citrix Workspace for many years.

It has been very stable. I would rate it a nine out of ten. 

It is a scalable solution. It is easy to scale. Around four customers are using this solution. 

The deployment varies depending on the client and their specific requirements. For example, some of our clients in the healthcare industry have specific applications and data that require special handling.

The deployment model depends on how you define a cloud-based solution. We host the session host and deployment in our data center, and customers connect directly to our data centers from their offices. So, we provide the infrastructure, but it may differ for different users based on whether they use the workspace plugin or have their own clients.

It's a monthly subscription. Some customers find the price to be expensive. Because first, they have to pay for Microsoft Remote Desktop user accounts, and then on top of that, they need Citrix accounts. It's not exactly double the cost, but it's a significant increase. Some customers are sensitive to costs, but some have started to understand why they need to pay for all the services.

If you only have a few users, it's hard to justify the costs. So using this solution will depend on individual use cases. 

I like this solution. Overall, I would rate it a ten out of ten.