Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Reviews

Our usage of Citrix Workspace includes standard office applications as well as specialized ones, such as those for automotive design and engineering from a major car manufacturer.

This solution has been convenient for us and has our capital cost increased.

The most valuable feature of Citrix Workspace is the virtual desktop that we can use anywhere, at any time, and without taking our laptop.

I have noticed that the current compatibility issue with the latest version of Windows 11 is a concern for me and my client. While the client has support for Windows 11, it appears that the Citrix Workspace is only compatible with Windows 10, which does not support the newest version. This is an area that I believe could be improved upon.

I have been using Citrix Workspace for approximately two years.

Citrix Workspace is stable.

The solution is scalable.

We have approximately 6000 users using the solution.

Sometimes we escalate issues to the technical support of Citrix Workspace.

I rate the support from Citrix Workspace a seven out of ten.

We have tried VMware but it did not fit our needs and this is why we are using Citrix Workspace.

The initial setup of Citrix Workspace is simple.

The process of deploying Citrix Workspace is simple and straightforward. All you need to do is download the front portion of the website, double-click on the package, and utilize the default settings. It should not require much effort to successfully implement this application.

We used a Microsoft solution called SCCM to automatically install Citrix Workspace.

The solution is straightforward to maintain.

I would recommend this solution to others.

I rate Citrix Workspace an eight out of ten.

The entire development environment is accessed only through the virtual desktop setup using Citrix DaaS.

The most valuable feature of the solution is the desktop virtualization, which allows me to connect from anywhere. The solution's security feature provides a secure environment for the organization by preventing copying the content outside the virtual desktop.

The Citrix DaaS application is a bit heavy when it comes to mobile access, and it should function more smoothly. For example, the Citrix mobile app takes a long time to log in and should work even faster. Compared with the Outlook mobile app, the Citrix mobile app shows some lag in authentication.

I have been using Citrix DaaS for four to five years.

I rate the solution’s stability a nine out of ten.

Citrix DaaS is quite a scalable solution. We can quickly set up new desktops. With a simple configuration, we can create multiple instances and seamlessly give users access. Around 20 to 25 users use the tool in our organization, and we have plans to increase the usage.

I rate the solution ten out of ten for scalability.

I previously used VMware Horizon. I switched to Citrix DaaS because it seemed more secure.

The solution’s initial setup is very easy.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution’s initial setup ten out of ten.

The solution has a fast deployment, and it can be deployed in less than ten minutes.

The tool provides a good return on investment because it reduces the maintenance of user hardware. We don't need powerful user hardware, like a powerful laptop; any simple laptop is enough to connect. We can add the required intra virtually to the virtual desktops so it gives the required performance.

We are using Citrix DaaS in the IT industry. The solution's security aspect has influenced our trust in using it for remote access. I would recommend Citrix DaaS to other users for its security and performance.

Overall, I rate Citrix DaaS a nine out of ten.

We use the platform to manage apps and virtual desktops.

The product has reasonable licensing costs for hardware. It has the best remote working features. It helps us easily use and manage machines with system policies and other aspects.

We encounter compatibility issues related to hardware, scanners, and other devices. There could be web control management features and persistent VDA.

We have been using Citrix DaaS for eight years.

It is a stable platform.

It is a scalable product.

We evaluated Horizon Cloud a few years ago. Back then, we found Citrix had higher capabilities than Horizon. Thus, we went with Citrix. However, it is providing better services now.

I rate Citrix DaaS an eight out of ten.

I use Citrix DaaS to connect to devices.

Citrix DaaS is pretty slow. In Citrix DaaS, I have to connect to the computer in another form and always have to keep waiting. Sometimes, I click on Microsoft Teams or Outlook, but it doesn't work at all. We use a few PDM (product data management) software in another company, and they're pretty slow through these things. So we always have to keep waiting, and a lot of time goes wasted.

The speed and connectivity of Citrix DaaS could be improved. Most of the time, it doesn't work for any colleagues. At least one or two employees complain about the solution's speed every day.

I have been using Citrix DaaS for a month.

Citrix DaaS is not a stable solution. I rate Citrix DaaS two out of ten for stability.

I rate Citrix DaaS ten out of ten for scalability because it is scalable and it's been used in a huge form. Around 1,000 users are currently working with the solution in our organization.

The initial setup of Citrix DaaS is very easy. I rate Citrix DaaS ten out of ten for its ease of initial setup.

Getting access to Citrix DaaS took a while, but installing the solution took five to ten minutes. Just one person is enough for the solution's deployment.

I won't recommend Citrix DaaS to other users. I don't know if there are any other better solutions. However, Citrix DaaS is also a good solution if the speed issue is resolved.

Overall, I rate Citrix DaaS a four or five out of ten.

The main use case for me is the solution’s ability to provide remote users access to enterprise LAN over thin Internet-connected devices securely and efficiently.

I have found the NetScaler or ADC devices by Citrix Virtual Apps and Desktops valuable. The product is simple to set up, and its deep integration with Microsoft is also a valuable feature.

Their customer support can be improved a lot as it lacks a lot of knowledgeable help.

I have been using Citrix Virtual Apps and Desktops for the past 14 years.

It is a stable solution. It is a fire-and-forget solution. Once you set it up, things keep happening, and you don't even have to monitor it until you want to get some statistics.

The solution is scalable. Approximately 10,000 users use the solution in my company. We often use Citrix Virtual Apps and Desktops in our company, but it all depends on the use cases. If we find the solution convenient for our projects, we will definitely use it. However, we'd only do it on a case-to-case basis. Citrix Virtual Apps and Desktops is our go-to solution for any server-based computing.

The customer support for Citrix Virtual Apps and Desktops should be more knowledgeable.

The setup is pretty simple and easy. We keep deploying it very often based on our requirements, but the complete setup can be done in three days or less than three days for a 1000 people user base. It's more of a fire-and-forget solution. It will take three days if you have the entire idea. If you want to chart out from the beginning, that could take around two months. However, if you know what you're doing, it can be done in three days.

Citrix Virtual Apps and Desktops is a decade-old technology. We don't need any consultants to set it up. Any candidate with five to six years of experience should be able to set it up. We analyze the applications, the customers, and the users. We also consider the type of user base and the type of applications, and then we plan our infrastructure to meet their requirements and do a POC before deploying the solution. Considering Citrix Virtual Apps and Desktops is a 24/7 uptime solution, we need at least six technical staff for its deployment and maintenance.

We do have an ROI using this solution.

Citrix Virtual Apps and Desktops is an expensive solution.

I use the latest LTSR version of Citrix Virtual Apps and Desktops.

Someone who needs an enterprise solution with a stable working environment should go for Citrix Virtual Apps and Desktops. If there is no 24/7 requirement, and they can manage a few hours of outage, people should look at alternatives for Citrix Virtual Apps and Desktops. This solution is for critical users who cannot do without it. Banking and finance customers should adopt the cloud version of this solution and not the enterprise version.

Overall, I rate Citrix Virtual Apps and Desktops an eight out of ten.

We are using Citrix for remote connectivity. We have multiple types that are deployed in different clients. Some are desktops as services, some as workspaces, et cetera.

Our company is procuring the license for it; the customer is using it.

It's for engineers to remotely connect to the console or desktop of the client or the customer side for debugging or resolving issues. That's where we use it primarily.

The remote desktop connectivity is where we have our focus. That's the main use case. 

The product is stable.

We've never had scalability issues.

We want to reduce costs. They should offer a different pricing model. 

Some manual work is required now with Citrix, like installing some client agents, et cetera, which could be automated. We'd really like to see more automation in the future. 

It is not easy to set up. 

It's part of our application, so we've been working with the product for more than a year or so.

So far, the solution has been quite stable. I would rate it eight out of ten. There aren't bugs or glitches. It doesn't crash or freeze. 

We haven't had any issues with scalability. That said, scaling also depends on how many users are trying to access it at a given time. As we move some of these applications to the cloud, we will face the scalability question. However, those issues will be addressed later. 

We currently have hundreds, or even thousands, of users on the solution right now.

Technical support is good. I would rate them eight out of ten. 

Positive

I've also worked with AWS Workspaces. I also have experience with Microsoft Remote Desktop Services.

I haven't previously worked with any other solution in this company.

The initial setup is not easy. For example, there are agents that need to be deployed and the agent deployment has some issues when the customer has certain patching or operating systems that are not compatible. 

While this solution is mostly on-prem, we are working to move more toward the cloud. We'll have to explore how we can leverage cloud capabilities in the future. 

I'm not sure how long the deployment takes precisely. 

There are a few ways customers may save costs by using this solution. 

It's basically to maintain the applications, especially medical devices. Typically, one way the product can save a company money is if a person would traditionally have to go to the site and find the problem. If there is no option for remote connectivity or desktop, then that can be expensive. That will add to the costs. 

A second issue is uptime. If you don't have the capability to jump on a machine and start troubleshooting right away, then it'll take more time to get the system up if something happens.

We'd like the solution to be less expensive and are looking for alternative options. The cost is on the higher side. We pay for the licensing on an annual basis.

The technical support costs depend on the contract. We have separate contracts that are different based on the customer. If the contract covers technical support, that is fine, however, if it's a basic contract, then we have to pay for the technical support.

I cannot speak to the exact amount the company pays at this time. 

We now want to see the other options in the market and make some comparisons. As we go forward with the next application, we will probably look at the whole picture and see the best product, especially from a feature and host perspective.

We need to see what's there in the market and which has less manual work. We want to see how we can reduce costs and also improve the overall CI/CD process of packaging something with the customer.

We're a partner. We are using Citrix both for ourselves and our customers. 

Citrix is one of the pioneers in this area and has been around for a long time. The technical support is good. From a usability standpoint, it's also good; however, there are some aspects, like hosting, and especially on-prem deployments, where some manual work is needed. It could be that we are not doing as per the latest guidelines or something, which we need to look at and see what we can improve. That said, overall, it's a good product for remote connectivity and remote desktop applications.

I'd rate the solution seven out of ten. 

Our company uses the solution to gather user abstractions from their machines, locations, devices, and work areas. Classic use cases include mergers, acquisitions, and work from home scenarios. 

We have a partnership, are resellers, and generally provide services to clients based on their use of the solution. 

The solution effectively brokers a virtual desktop connection. 

Because of the solution's ubiquity, it is easier to find answers to problems than with competitive products. If we have a problem, somebody has blogged it or answered it in a forum. Frequently asked questions and white papers are readily available. 

The sales team does not focus on client needs but instead focuses on selling higher-priced items. 

I have been using the solution for twenty years. 

The solution is stable. 

The solution is quite scalable. 

Support is no better or worse than other vendors. 

The setup is straightforward. 

We implement the solution for customers. 

I cannot comment on pricing because we have more than a million seats under management so we get the best price. 

Our pricing view is very different than most users. 

It is important to find an integrator who has experience. Do not try to implement the solution yourself. 

I rate the solution a ten out of ten. 

The solution is primarily used for provisioning the desktop for the employees in the company, including different layers of employees. We have different groups using the PVS, the provisioning tool. We are provisioning different groups according to the level, according to the department, et cetera, to deliver a specific desktop for employees who are working at home.

The PVS technology itself, the provisioning, is great. It's very easy. It's very simple to alter the main image or the golden image. 

It's also very secure. 

I find Citrix is a stronger option in many other aspects since it's one of the most mature in the market. It's ancient and it's always developing itself to add new things. 

The initial setup is easy.

Scaling is straightforward. 

We have had issues with certain aspects, which is why we are looking for alternatives. For example, the firewall solution from Citrix is a bit complicated. Integration is hard. It needs a higher understanding of the network. It's not plug-and-play. When I deal with it, I always need assistance from the network team if I need to alter anything. It should be simpler to deal with. 

When I was doing comparison research, the thing that I found really interesting in Horizon is that the firewall setup is easy. It's like a wizard menu, and it's well-documented, so it's not hard to alter anything in the firewall. Maybe the feature that I want to be added to Citrix is well-written documentation and a wizard just to let me know what is going on in the firewall, how to edit things, and how to easily deploy something on the firewall. Do I initiate a rule or decline a rule? They just need to make it easier for me to troubleshoot firewall issues.

We're a company working for a certain customer and the customer has been working with the VDI since it started, so for a very long.

I've been working with it for a year.

The stability is pretty good and there are no real issues. The one concern is the firewall. If there's any error, U2 a firewall error, we were not able to easily modify it or easily solve it due to tissues with integration. You really need higher network knowledge. In the end, security issues or any issues on the firewall will affect the stability in the end. 

We are always adding new PVS machines. As an operator, we're always asked to add new PVS machines to batch them, update them, add new machines, and add new images. It has been very easy to scale and everything is a click away. There are no issues while scaling.

The organization is huge, so I cannot say exactly how many people are using the solution. The organization has around 750 servers. On each server, there may be hundreds of machines. There are lots of users. There are maybe tens of thousands of end users actually using the desktop as a service through Citrix.

We don't really deal with technical support. All errors that we face, we are able to detect ourselves as an operator. We don't open any tickets with Citrix support itself. We don't have any experience with the support that Citrix provides.

Since the start we were working on Citrix.

It is straightforward to set up and implement. 

I participated in editing something in the image itself or while provisioning. That said, the main deployment happened long ago, and we are operators, so we were not really in the middle of the actual process of the deployment. 

The errors that we had during maintenance are typically all due to the firewall and its networking of it. Other than that, things are smooth, and all the errors are detectable. If it's an error in configuration and any other aspects except, of course, the networking of the firewall, it may be difficult. Otherwise, for other aspects, everything is easy to maintain.

I'm the operator for a customer, so I'm not really aware of the licenses. They do the deal with Citrix and we just operate the infrastructure or the VDI. I don't really know how much it costs in reality.

I was comparing this product against Horizon. I wanted to compare both solutions in case we need to migrate from one solution to another.

The company wants to migrate to the cloud so that's why we are searching for an alternative - to see if we should replace Citrix or keep on working on Citrix.

We are working with Citrix VDI, and we are mainly working on the PTS for provisioning.

I'm a system integrator. I'm dealing with the latest version of the product.

It's a very well-known solution, and it's very efficient. However, you need to dig deep into the architecture of it just to understand it and grasp it well, especially how things are calling one another, how things are operating inside the APIs and all the networking inside, and how things are working in the architecture to be able to work with Citrix and actually understand everything that's going on it. 

If you face any error, you'll be able to know the cause and easily go to the root cause. However, you must first understand the architecture, understand how things are calling one another, and how the networks play. Then, start step-by-step working on it, on the application itself. If you have good knowledge, you'll find working with it very easy.

I'd rate the solution a seven out of ten based on the fact that we did rin into a lot of issues related to the firewall. Other than that, Citrix works fine.