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reviewer1664805 - PeerSpot reviewer
Information Technology Network Manager at a manufacturing company with 10,001+ employees
Real User
Good tech support and easy to install
Pros and Cons
  • "The solution is easy to install."
  • "The solution could be more stable and secure."

What is our primary use case?

We use routers for communicating between different networks.

What needs improvement?

The solution could be more stable and secure. 

For how long have I used the solution?

We've been using Cisco Enterprise Routers for the past two decades.

What do I think about the stability of the solution?

The solution is quite stable, although it could be more so. 

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What do I think about the scalability of the solution?

We have the need to upgrade and plan to do so at the requisite time. 

How are customer service and support?

We have had occasion to contact technical support in the case of clarifications, other practices involving new software and firmware upgrades. 

We are very satisfied with the response time. 

How was the initial setup?

The solution is easy to install. It is so easy. It does not present an issue. 

What about the implementation team?

We require six people, working around the clock, for the deployment and maintenance. 

What's my experience with pricing, setup cost, and licensing?

We do not have an issue with the price. 

The license is perpetual and is in-built to the router upon purchase of the device. However, they recently changed the licensing model to one which is subscription-based for periods of three, five or seven years. The licensing fee is okay and matches industry standards, which is the benchmark. 

Which other solutions did I evaluate?

In the past we evaluated Juniper Routers. The sole difference between this solution and that of Cisco Enterprise Routers is that the former has a somewhat more complex operating system, which is not very user-friendly. 

We have not made use of Juniper Routers. 

What other advice do I have?

There are around 9,000 people in our organization and we have approximately 120 routers.

I would recommend Cisco Enterprise Routers to others. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT network engineer at CONCEPSYS
Real User
Has good capabilities and provides good performance
Pros and Cons
  • "Provides good capabilities and performance."
  • "It's an expensive product."

What is our primary use case?

This product gives us connection to providers in the international network. We are customers of Cisco. 

What is most valuable?

In general, I like Cisco products. I've had a lot of training on their solutions. This product has good capabilities and provides good performance. 

What needs improvement?

For our company and for our customers, this solution is very expensive. 

For how long have I used the solution?

I've been using this product for several years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

Our license doesn't include technical support and it's not essential for us. We use the documentation that Cisco provides. 

How was the initial setup?

The initial setup is not too complex and we have around 20,000 end users. We have engineers and IT technicians who are able to provide us with maintenance services. 

What's my experience with pricing, setup cost, and licensing?

Licensing costs are expensive for us. 

What other advice do I have?

I rate this solution eight out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Buyer's Guide
Cisco Enterprise Routers
June 2025
Learn what your peers think about Cisco Enterprise Routers. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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Djurre Woudstra - PeerSpot reviewer
Senior Network Engineer at a legal firm with 201-500 employees
Real User
Is complete in terms of features and is flexible
Pros and Cons
  • "The most valuable feature is the flexibility of the devices. Also, from a feature perspective, Cisco Enterprise Routers are complete."
  • "The licensing structure is very convoluted, and the cost of the licenses includes a whole bunch of stuff that you'll never use."

What is our primary use case?

I use this solution for edge connectivity. It provides connectivity between our offices and the cloud.

What is most valuable?

The most valuable feature is the flexibility of the devices. Also, from a feature perspective, Cisco Enterprise Routers are complete.

What needs improvement?

The licensing structure is very convoluted, and the cost of the licenses includes a whole bunch of stuff that you'll never use.

For how long have I used the solution?

I've been using Cisco Enterprise Routers for 10 years.

What other advice do I have?

Overall, I would rate Cisco Enterprise Routers at nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Solution System Engineer at a comms service provider with 1-10 employees
Real User
Top-notch security with a simplified process for branching and networking
Pros and Cons
  • "The solution provides the best security available and simplifies the process for branches and networking."
  • "The solution is difficult to implement without a broad knowledge base."

What is our primary use case?

Our company was contracted to change switches and routers for government offices, clinics, police departments, and armed forces. 

The solution was part of a massive upgrade in technology government-wide and we were one of many subcontractors working on the project. 

How has it helped my organization?

Our country is five or ten years behind in technology and generally slow to react. 

Cisco partnering with our government was very important because it motivated us to learn the solution, expand our portfolio, and move technology forward while serving as expert technicians for deployments and maintenance. 

What is most valuable?

The solution provides the best security available and simplifies the process for branches and networking. 

What needs improvement?

The solution is difficult to implement without a broad knowledge base. 

Subnetting for large organizations is complicated because you must understand the company hierarchy before starting to subnet. The process can be difficult so it helps to have experience or rely on other team members for advice. 

For how long have I used the solution?

I have been using the solution for two years. 

What do I think about the stability of the solution?

I do not monitor stability in my position but the solution has a reputation for being top-notch so stability must be good. 

What do I think about the scalability of the solution?

I only handled installations but the solution must be scalable because it was deployed across all government offices. 

How are customer service and support?

Supervisors at our company partnered with technical support to ensure seamless implementations. 

How was the initial setup?

The initial setup is complicated and requires knowledge of the solution. 

We opted to work in teams so we would have more knowledge in the field for implementations. Each site team consisted of 14 technicians and there were more than 1,000 technicians across all sites. 

We first analyzed existing routers and switches to provide supervisors with a list of equipment to be replaced. We then prepared installation and configuration plans to ensure seamless implementations. 

What about the implementation team?

Our company replaced old hardware and worked in partnership with Cisco to configure and implement the solution.

Implementation and maintenance requires two to four technicians. 

What was our ROI?

It helped our company to learn the solution and partner with the government which includes some of the largest organizations in our country. 

Which other solutions did I evaluate?

Cisco has a partnership with our government and provides the main solution in Botswana. 

No other options were evaluated because our government believes that Cisco provides the best security in a comprehensive package that matches desired standards. 

What other advice do I have?

I rate the solution a ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Dhanushka Chaitanya - PeerSpot reviewer
Manager - Enterprise Networking Solutions at a tech services company with 201-500 employees
Real User
Easy to configure with a low failure rate
Pros and Cons
  • "The most valuable feature is the ease of configuration."
  • "Cisco could improve by reducing the delays in receiving physical devices."

What is our primary use case?

The primary use for this solution is to connect branch networks to the head office.

What is most valuable?

The most valuable feature is the ease of configuration. 

What needs improvement?

Cisco could improve by reducing the delays in receiving physical devices.

For how long have I used the solution?

I've been working with Cisco Enterprise Routers for three to four years.

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

This solution is scalable as we can fulfill our requirements by adding modules.

How are customer service and support?

Cisco's technical support is very good.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was straightforward and took between three to four weeks.

What was our ROI?

We get a good ROI from this solution because the failure rate is very low, which means customers are happy with the lack of maintenance required.

What's my experience with pricing, setup cost, and licensing?

The cost of this solution is very low compared to other products.

What other advice do I have?

I would give Cisco Enterprise Routers a rating of ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Field service manager at reduno.com
Real User
Extremely scalable with good technical support and good networking capabilities
Pros and Cons
  • "The performance of the devices is very reliable."
  • "The initial setup can be a little bit difficult."

What is our primary use case?

We primarily use the solution for our final customers. The solution is used for communication. We are a service provider, and we offer our customers public networks as a service. Our customers typically need an internet connection or MPLS.

What is most valuable?

The solution offers very good networking capabilities.

The stability is excellent.

The consistency of the configuration has been very good.

The performance of the devices is very reliable.

What needs improvement?

The initial setup can be a little bit difficult. They should try to make it easier to set up for new users.

For how long have I used the solution?

I’ve used the solution for maybe ten to 15 years. I’ve used it for over a decade. It’s been a while.

What do I think about the stability of the solution?

The solution is quite stable and the devices are reliable. There are no bugs or glitches. It doesn’t crash or freeze. It’s been great.

What do I think about the scalability of the solution?

The solution is extremely scalable. It’s not a problem expanding it as necessary.

How are customer service and support?

We’ve used the solution’s technical support. We found them helpful and responsive and we are quite satisfied with the level of support provided.

How was the initial setup?

The initial setup can be hard. That said, we have a good amount of experience. It’s easier to manage the process if you have a good understanding of the solution in general.

I’m not sure how long it took to deploy the solution. For a big project, it might take as long as two weeks, however, a small deployment might only take a few hours. Every deployment differs according to size and requirements.

What about the implementation team?

We tend to set up the solution for our clients. We have some engineers that work directly with end customers.

What other advice do I have?

We use the most recent version of the solution, however, I do not know the version number off-hand.

I’d rate the solution at a ten out of ten. We’ve been very happy with its capabilities.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Network telecommunications administrator at Comtel Technologies
Real User
Good tech support for a stable and well-priced solution
Pros and Cons
  • "I am pleased with the technical support."
  • "The installation process should be simplified, since it is quite complex in a new version."

What is our primary use case?

We use IOS XE version 17.

What is most valuable?

I like the price of the solution and the ability to take advantage of it as fast as we want. 

What needs improvement?

Sometimes, it can take a while to get used to a new version or additions which are made and this involves us going to the note and doing a lot of reading. There are many changes of which we are not aware. The technology should be addressed, the new protocols that are incorporated in a new version. A new way for registering the equipment might be needed. It can be hard for us to deploy a new version, as we lack the knowledge for its use. 

The installation process should be simplified, since it is quite complex in a new version.

There are simply too many changes taking place. While we are still in the process of learning how to use a new version, another is sent. 

French language capabilities should be added. It is hard for us to adequately express ourselves in English. 

For how long have I used the solution?

I have been using Cisco Enterprise Routers for more than five years.

What do I think about the stability of the solution?

The solution is quite stable, no bugs or glitches. Based on my experience, I can confirm that this is true of the new version. 

How are customer service and support?

I am pleased with the technical support. In my experience with the TAC team, which provides us with technical assistance, I have found it to be very useful. The moment an issue arises, we open a ticket and receive the help we need. 

How was the initial setup?

The installation process should be simplified, since it is quite complex in a new version.

There are two many changes taking place. While we are still in the process of learning how to use a new version, another is sent. It can be hard for us to deploy a new version, as we lack the knowledge for its use.

What's my experience with pricing, setup cost, and licensing?

I like the price of the solution. 

What other advice do I have?

We act as the integrators of the solution. 

I would certainly recommend the solution to others. 

I rate Cisco Enterprise Routers as an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Intergator
PeerSpot user
Executive at FFC
Real User
A stable enterprise routing solution with good support
Pros and Cons
  • "I like that Cisco Enterprise Routers is a stable solution. Their technical support is also really good."
  • "It would be better if Cisco Enterprise Routers were more secure."

What is our primary use case?

I use Cisco Enterprise Routers for connectivity. I have five branch sites and a headquarters. We use these routers for connectivity between the branch sites and the headquarters where I'm using SAP.

What is most valuable?

I like that Cisco Enterprise Routers is a stable solution. Their technical support is also really good.

What needs improvement?

It would be better if Cisco Enterprise Routers were more secure.

For how long have I used the solution?

I've been using Cisco Enterprise Routers for about 11 years. 

What do I think about the stability of the solution?

Cisco Enterprise Routers is a stable solution. They are stable enough, and they have been serving us well for the past ten years. We haven't found any issues with them.

What do I think about the scalability of the solution?

Cisco Enterprise Routers is scalable, but their legacy routers aren't that scalable. However, they have been serving us pretty well over the years. We have about 4,000 users at the moment.

How are customer service and technical support?

Cisco's tech support has been really good.

How was the initial setup?

The initial setup is straightforward, and it's easy to install. It takes less than an hour to implement this solution. We have a technical team with about 20 people maintaining this solution.

What about the implementation team?

We implemented this solution by ourselves.

Which other solutions did I evaluate?

I only evaluated Fortinet. There's tough competition between Fortinet and Cisco, but we opted for Cisco.

What other advice do I have?

I would probably recommend this solution to new users.

On a scale from one to ten, I would give Cisco Enterprise Routers an eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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Updated: June 2025
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