Cisco Duo Reviews

We use Duo Security for multi-factor authentication.

Duo Security helps with multi-factor authentication. It gives another level of security for authentication and logging devices. It's just more secure.

It does a very good job of securing our infrastructure. It enables us to be more secure and provides another level for our users and admins.

It definitely increases security in our work environment. I've also used it at school for logging into my system there. It's good for both scenarios. It's very user-friendly.

It's very good for user authentication and device verification for helping to prevent identity-based attacks. The only thing would be if you lose your phone or something like that, then it breaks the whole setup, so it has been very successful in that.

Now that it has been implemented, it has freed up our IT staff's time. It has mostly been set up and go. We then forget about it till we have to update it.

It's very good for establishing trust for every access request, no matter where it comes from.

Duo Security considers all resources to be external which is an important aspect because of the way our network is set up. We've remote sites, and everyone at those sites also has the requirement to use Duo Security.

It's another level of the security level mechanism that we have. At this point, the way cybersecurity is going, adding more options that are not very heavy lifting for a user is very important.

The flexibility is the most valuable feature. We use it for the app on the phone. When we're at different locations, the phone is usually there, so we can use that. It has just been a very flexible option.

For upgrades, there should be a better notification of when they're coming out. We always have a testing phase, so we need to be ahead of it. It takes us longer before we can upgrade to the newest version.

I've known Duo Security for four years.

Their support is great. We use them a lot. It depends on what issues we're having, but we always get any service, so I'd rate them a ten out of ten. They're very responsive and very knowledgeable. They're more eager at points to get things figured out than we're ready to, which is good, but we have to step back.

Positive

We didn't use any other solution before. Its integration with the rest of our products probably made us go for it.

Its deployment is easy, but getting users bought in and starting to use it could be a bit difficult. That comes with any big change.

Our organization has definitely got a good return on investment on it.

I haven't seen it in a while, but it's at par with everything else licensing-wise.

Overall, I'd rate Duo Security a ten out of ten.

We use it for MFA to secure our Outlook webmail and some other applications as well. We use Duo for pretty much anything that uses MFA. 

We were looking for increased security. We wanted to make sure that the person who is trying to log in to our services is actually who they claim to be. We wanted to lock down our applications more and provide extra security.

We have some on-prem servers for the gateways and it's in the cloud as well.

It has definitely made our company more secure. It's pretty easy to incorporate into any sort of application you want to. We also use it for single sign-on for certain applications and that has been nice. People hate passwords.

It's really great for remote workers and a hybrid workforce nowadays, for people who are trying to access their VPN or any applications from outside of the company. It helps us make sure it's someone who should be accessing those things. It does a good job.

It's definitely a factor in achieving that Zero Trust.

In a way, it helps us remediate threats more quickly. If someone is trying a brute-force attack, trying all the passwords they can, and they're not getting a response through Duo, you can see certain security threats that are happening and remediate them.

Duo has also had a big impact on employee morale. People like it. They feel that their data is more secure. Resiliency is very key to keeping people doing their jobs. Cyber security resilience has been very important for us. It used to be that security was not to be the main focus, but it's extremely important now. There are a lot of ransomware attacks and people need to be very cognizant of that. It's important to have redundant and resilient systems in place to support that.

It's nice to have that push notification with the app and it's pretty easy to use. Our users are usually pretty open to it, and it's pretty easy to onboard people.

It also seems like it's accurate, and you can add multiple devices to your account.

In addition, typically, if it detects that you're on an internal network, you can bypass the Duo portion of it. That way, people don't have to do MFA when they're on campus.

Another feature is the single pane of glass management. That's important for analytics and also for troubleshooting. It means there's one place that you go to at least start the troubleshooting process. It also helps with the user experience because you can manage all the user accounts from that one spot, including setting up new users, making adjustments, editing their preferences, et cetera.

It could be a little bit more intuitive when it comes to the sign-up process. I know they send out an email, but sometimes our users get a little confused. It could be an end-user problem, but Cisco could work on that a little.

I've been using Duo Security for about two years.

It seems very stable. I don't think there has been any point at which people have tried to use it and it has failed.

The scalability seems fine. As long as you get the licensing to support it, you can add as many users as you'd like.

We have five or six offices locally, and a few more in different states in the US. We also have one in Shanghai, but they're doing their own thing there. But everyone in our US offices uses it, they all get enrolled. Typically, people will install the app on their phones although they don't have to.

I don't think we've had to use technical support too often, which is a good thing about the product itself.

We didn't use an MFA before Duo.

When the solution was rolled out, I wasn't with the company, but we then expanded it in different ways and I have been involved in that. In terms of the initial deployment, from what I can tell, it was relatively straightforward. And from what I've seen since, it hasn't been too hard to expand it to other services.

It's definitely a valuable product to have.

We may have evaluated other options at a surface level, but we didn't really go too deeply into them. We pretty much went with Duo out the gate.

I would tell leaders who want to build more resilience within their organization to do it right now. It's definitely important and there are a lot of resources out there that can help them on that path. Duo helps with that.

It does what it's marketed to do.

We use Duo Security for multi-factor authentication for our VPN.

We didn't have any MFA previously. Adding that extra layer of security helps.

Duo Security has been pretty good for securing our infrastructure from end to end so that you can detect and remediate threats. We've seen several of our employees leave the country, and we see their connections trying to go through and so forth. We can either add them to allow them access or keep denying that access, and we get alerted to that. 

It is pretty good in terms of user authentication and device verification for helping to prevent identity-based attacks. Your device is preauthorized. If somebody steals your device, they still need to know your password. That works out pretty well.

Duo Security helps reduce the risk of breaches. If I had known about it sooner, I'd have got it sooner. 

The Self-Service Portal has helped free up our IT staff. Our guys spend a little time, and they can go in and look at how to do things and how to set things up. It makes things a little easier. 

Duo Security establishes trust for every access request, no matter where it comes from. We really limit where we cannot be accessed from. It helps to make sure whoever we're letting in is who they're supposed to be.

Duo Security considers all resources to be external. If you treat everything as a threat, you're safer that way.

It has helped our organization improve its cybersecurity resilience. 

It's a lot easier for our end users to connect to our network. You don't have to type in a code. You get push notifications, that's probably the best thing about it. The fewer clicks they have to do to be online, the better it is. They can easily get into the network and do remote work. 

I'd like to see it integrated into other applications. I know there are some integrations, but I haven't been able to explore that any further. 

I've been using Duo Security for about the last 18 months.

It has been awesome. It's been a ten out of ten.

I haven't had a deal with that.

That's pretty good, but we didn't have to use them for this product. In general, Cisco support has been excellent. I'd rate them a nine out of ten.

Positive

We didn't have MFA. This was our first one. We were using open-source VPN software and decided that we needed to add MFA. We didn't want to patch a bunch of different things together. Cisco AnyConnect and MFA together worked out very well. We also had a Cisco Firepower firewall, and we decided that one vendor for all of it would make it much easier. Its price was also very reasonable. It made it easy for us to make that decision.

It was straightforward. For most things that I've dealt with from Cisco, I've had to do a lot of research to find things, but with Duo Security, everything was right there for us.

We did it in-house. It was easy.

Less time is spent trying to figure things out with a bunch of different software. By having one vendor, there's not a lot of extra work that our guys have to do to keep maintaining that.

Pricing was very reasonable.

To someone researching this solution who wants to improve cybersecurity in their organization, I'd say that definitely give it a look. It's easy to set up. It was very easy for us to set up. We even had our Cisco team call us and make sure we had everything going. It was almost no effort, so it's worth a try. 

I'd rate Duo Security a ten out of ten.

Duo is part of a complete security package that Cisco provides. Initially, we only used Duo to secure Microsoft 365, but we now use it for other applications like VPN, terminal server access, etc.

A couple of months ago, our colleagues got phishing emails from real accounts because other companies got hacked. The scammers write emails from a hacked account because they see an employee on the contact list. They seem real because the images are authentic. That leads to a portal where you have to insert your credentials. 

Like any MFA, Cisco Duo sends a message when someone tries to access your account. That's the part that helped us because a person always falls for it. Unauthorized access is a serious problem, even if it doesn't affect your files. It's a potential risk to our reputation because it doesn't look good if a hacker is using your company email address to send spam.

I'm not sure if Duo saved us time. Any security measure inevitably makes things more complicated. If you eliminate security solutions, it's easier on your users, but you have no security. It's like wearing a helmet on a motorcycle. You don't need it until you fall. 

Our security posture is getting better, but we still have room for improvement. We're implementing several security packages currently and hope to be where we want to be by the end of this year. 

Most of my colleagues from other companies use the Microsoft MFA solution because it's included in Office 365. Few people are considering Cisco Duo. That's the primary problem in our area. It's a solution mostly adopted by Cisco users.

We are new users and only started transitioning to Cisco last year.

We haven't experienced any issues so far, and I hope it stays that way. Nothing is 100 percent, but it's close to that. 

Our company isn't too big. Cisco is the perfect product for our current size, and I don't think we'll have problems with scalability as we grow.

We rely on our partner for technical support, so we've never contacted Cisco for that. 

We used HP networking and security products but transitioned to Cisco last year. In the food manufacturing industry, Cisco has some advantages over others. For example, Cisco switches are made for heavy industry and are designed for devices in the mills. Cisco is certified to integrate with Siemens microprocessors. 

What is critical for me isn't the product itself, it's your partner. If you have a great partner, you can also work with HP or other competitors. Having a partner to implement everything and suggest best practices is essential. Our partner NTS works exclusively with Cisco, so we switched from the competitor to Cisco when we switched partners.

The deployment was straightforward with the help of our partner. I can't do it all alone, but our partner has 450 Cisco-certified technicians. 

Cisco has the most expensive products because market leaders tend to charge a lot.

I rate Cisco Duo Security a nine out of ten. I would give the solution a perfect score if it were a little cheaper. Cisco is expensive.

We use it for security in general. We were looking for something that would integrate with what we already had and that would give us an extra layer of security on top of what we were doing. Since a lot of people were starting to use a lot of handheld devices and equipment at home, we wanted another layer in there.

It hasn't done as much in terms of remediation as it has just flat-out in prevention. Duo has done a very good job in making sure that a problem doesn't become a bigger problem. It's done that very well.

We like the different ways that it allows you to push notifications to people. It can do text, a phone call, and email. We liked the versatility for all of our different end-users, regardless of their level of understanding of the technology.

It does a very good job of helping workers feel safe and secure and supported. Some people view it as just another layer of things that they have to go through, but the simplicity of use, such as being able to call in if they need to, or receive a text, takes into account all levels of end-users and what it takes to get that authentication from them.

It is also important that the solution considers all resources to be external. When you already have certain pieces of security in place, it's really difficult to just rip everything out and replace them. You need something that can start as a standalone solution and then slowly work its way into the rest of your corporate network. When we changed buildings, we had a lot of people working at home for the first time and suddenly using different devices to do their day-to-day jobs, so that aspect became very important.

When it comes to supporting an organization across a distributed network it becomes very important, again, because the traditional method of backhauling security solutions to a central point gets very dicey. It starts to generate a lot of traffic across a wide area. And what happens if some of that can't get back to you? Or what happens if you're dealing with low bandwidth or other scenarios? Plus, depending on where you're at, they may view that as some kind of encrypted back tunnel and not let that happen. Whereas Duo, because it's more distributed and it's trusted out there, allows you to drop something in on a footprint on a very large scale. Before, it would've been a nightmare to get all that configured properly and working.

In addition, the single pane of glass management is very important because security is an extremely complex issue. If you have all these different windows to look at, you're not sure if somebody was looking at this window at this particular time, or if they were over there at that window and missed something. The single pane of glass is very important because the biggest enemy of security is complexity. If you miss something because somebody is not watching the right dashboard, it can blow right by you.

The single pane of glass management does a pretty good job of helping to optimize the user experience, in my particular role. And from what I hear from my team, they're very happy with it. They feel it does a good job for the clients and they love the simplicity.

There could be improvements made to the dashboards and more integration with the rest of the Cisco ecosystem. Duo was clearly purchased, and Cisco has a lot of other panels for their Firepower products, et cetera. They need to continue bringing it, Umbrella, and the endpoint pieces even more together and make the integration a little more seamless among all of them.

Our company has been using Duo Security for about two years.

It's very stable. I don't think we would have gotten it if it wasn't stable. It obviously had set quite a reputation before Cisco acquired it, and that has continued.

The scalability has worked great for us. We've not had any issues with it.

My team gives demonstrations of Duo regularly. The number-one piece of feedback that we get from people is that they like the simplicity. They like the windows, that it's easy to set up, and the features. There are different features and you don't have to turn them all on right away. You can turn on the basic features and get the authentication piece. They like the ability to then drill down and turn on some of those extra features because they don't have to ramp up straight away. They can turn on the basics and be in good shape. Then, if they want to keep tweaking it and turn on all the other pieces, it scales really nicely that way.

End user-wise, we're probably up to about 600 to 700. Our central office is out of Harrisburg, PA and we have a couple of warehouses across the U.S. where I believe they use it too. It's a bit of a distributed model, but it's not a massive distributed model.

I have not personally had to deal with tech support, but my engineers who have had to deal with them have said that they've been very on the ball with quick responses. There have been no major issues.

We did not use a solution for authentication.

It was a little interesting in the beginning when we first put Duo out there because everybody was concerned about text messages on their personal cell phones, and use of their cell phones, and who actually owns their cell phones. We dealt with a lot of what was more along the lines of company policy issues, back and forth.

But after we got past the initial rollout, everybody seemed to calm right down and we don't get any complaints or negativity about it now. It's just part of normal life. Before Duo was pushed out, there were a lot of other companies that were starting to do the same type of thing. That helped ease the release of the Duo product in our organization because people were already starting to get somewhat used to having that kind of stuff happening.

Licensing and pricing are a little bit out of the area that I play in, but I think the pricing is in pretty good shape. 

One of the issues that we used to have is that Umbrella, Duo, and Cisco Secure Endpoint all had different license quantities that you had to buy. That made it really difficult to buy a complete solution with all the other pieces. I had to buy 25 of this one at a time, and 10 of that at a time, and 15 of another one at a time. They seem to have fixed that and the number of seats that you buy now matches across all the different products.

We shopped around for other layers of security but I don't think we specifically shopped around for the authentication piece. When we looked at everything, and the dust settled, this was the easiest piece to put on top of what we had and to give us another layer of security.

Duo hasn't eliminated trust, but it has certainly been a piece of what has helped build our whole hierarchy. We're moving forward and starting to put other pieces in place too on top of that, things that sync a little better with it.

Duo is beneficial to the overall connectivity. It doesn't cause any issues. It doesn't cause an excessive amount of delay, from what we have seen. The nice thing about it is that it just sits on top of whatever else is already in place and it doesn't cause disruption to whatever else you're using.

I rate it highly because it's something that can grow with you, whether you have very little security or a lot of security, whether it's already Cisco or not, and whether you have a mixed mess that you're trying to put into some kind of order. It will go in any direction with you and grow. It will get better as you improve the stuff around it and it will start to integrate with Cisco solutions. It's one of the best products because you have the ability to go with or without Cisco, and it gets better as you add more.

With Duo, MFA allows the network to have an authenticated user sign-on seamlessly. If someone's entering a password and their user credentials and they want to get access to the network, the Duo app will have a code that the end-user has to input, which then authenticates them. It's a second layer of security before they can access the network. Even if a third party gets your username and password, without that Duo access, they won't be able to access your network.

We don't have to worry so much about the end-user that's logging in.

Multifactor authentication is the most valuable feature.

As for establishing trust for every access request, that's exactly what this solution does. Outside of having a username and password, you have to get authentication from Duo as well.

You can never eliminate trust, but what Duo Security does do is add an extra layer of security. When it comes to the internet, networks, inbound traffic, and outbound traffic, you're always subject to a potential threat. Duo Security just adds another layer.

It's a great addition to the security of any network infrastructure.

In terms of helping workers feel safe, everyone knows that the information within the enterprise is safe because the people that are logging in have been authenticated in more than one way.

It's pretty easy to maintain network connectivity once it's set up; the end-user uses it to log in. It's not something that you have to constantly manage and deal with apart from pushing updates. It's pretty much self-managed.

In terms of consistency across workspaces, it works all the time, except for when a forced update is needed.

It helped us remediate threats more quickly. For instance, if someone accesses your credentials or you leave your laptop open and someone gains access when it times out, you still need the Duo code that is sent. A new code is always needed to be able to access that laptop or even that phone. Then, from there you're able to safeguard the information that your company has.

Nowadays, data is the number one commodity, so protecting that at all costs is really important. Duo helps with that with end-users. The thing about end-users is that they are volatile. You can't really control what someone does. So, Duo security helps with managing that by having them implement a new time code that's always sensitive.

Technical support could be improved. I don't think all support should have to go through an agreement.

I've been using this solution for seven years.

It's very stable. There aren't many issues with Duo.

The scalability is just fine. If you scale a certain amount, you have to upgrade and update your license. Outside of that, it's fine.

We are a large organization that deals with a lot of high transactional payments, and we have a large number of users, maybe 100,000 a day, and inbound user traffic.

If you open up a TAC case and they get to you quickly, it's fine. If you have a service agreement that says that they will get back to you within one to two hours, that's fine because you can resolve an issue. Now, if you don't have that agreement and are just a regular user, they take 48 hours to get back to you, and if you and the network team or the security team can't figure out the issue, a lot of money could be lost in two days.

Because there's always room for improvement and because I don't think all support should have to go through an agreement, I would rate technical support at eight on a scale from one to ten.

Positive

Anytime your network is secure and it's not breached or there's no downtime or infiltration of your perimeter, there's always an ROI.

With regard to pricing, for a small business buying a one-off, it's pretty expensive. If it's an enterprise that has thousands of employees, however, it's really nothing to protect your data because if your network goes down or it's breached, you're losing millions of dollars every minute. When it comes to a large enterprise, it's priced where it should be because you're talking business to business. You're not talking business to consumer.

To leaders who want to build more resilience within their organization's security, I would say that you can't go wrong with Cisco products when it comes to security. You can start with Cisco Umbrella, then go down to their firewalls, and then the next-generation firewalls. Then, you can move down to their end-user security endpoints.

The whole lineup through their security portfolio is really strong. If you're spending $50,000 on a suite and a $100,000 total contract value, you can enter a 3.0 Enterprise Agreement. Then from there, you can lock in prices for one, three, to five years. So, when it comes to any enterprise, when you're talking about security, if you use all of Cisco's security features, from end-user out to your data centers, you'll be pretty well off.

If you have security concerns, implement Duo for your end-users.

Overall, I would rate Duo Security an eight on a scale from one to ten.

We use it for two-factor authentication so that we're not just relying on the username and password but also on two-factor authentication, whether it's through SMS or through the application.

People use very weak passwords, so it's very easy for attackers to get in and compromise accounts. This is why we need two-factor authentication and why we are with Duo Security. It helps us to not only rely on the username and password but also implement another layer of protection. Attackers are not going to be able to compromise accounts because of the two-factor authentication.

It has definitely reduced embedding. We found a lot of problems with attackers being able to compromise accounts. Now, when they try to access accounts, they are not able to do so because there is an added layer of protection. Once we know that a username and password are compromised, we just reset the password to protect the company.

I like the two-factor authentication, which gives another layer of protection.

It's very important for our organization that this solution considers all resources to be external. Our company has thousands of people who access from outside, and it's hard for us to know which one is legitimate and which one is illegitimate. Having two-factor authentication with Duo helps us to implement a second layer of authentication so that we know for certain that the people who are accessing accounts are legitimate.

It's a great solution for securing access to the applications and network because we can integrate the solution with all types of applications. The system has the ability to integrate customized applications built in-house and those that were brought in from outside. It integrates with network access as well, such as when you want to access a different node. It has multiple ways to authenticate applications, network access, etc., which helps us a lot to spread the solution across all our assets.

That the solution helps support hybrid work is very important to our organization because people access accounts from everywhere. Duo Security gives us the second layer of protection.

The solution provides a single pane of glass management to help us monitor all of the access.

Duo Security helped us remediate threats more quickly.

It is not easy to maintain network connectivity.

Duo Security should have more customized use cases. For example, if a client needs to have more customization, it would be better to connect directly with Duo's R&D to try to discuss the issues together in order to add customizations.

I've been using this solution for the last two years.

The stability is definitely good.

The scalability is great. The solution is deployed in multiple locations, and we have around 30,000 people.

The technical support is good. They are helping us, and I would give them an eight out of ten.

Positive

We switched to Duo Security because it's easier to implement and can be spread across all the applications.

We have definitely seen an ROI from a protection perspective. It helped us a lot to protect against compromised accounts.

Price-wise, it's not cheap, but it's not expensive at all either. It's in the middle.

I would rate Duo Security at nine on a scale from one to ten.

Essentially, we use it as a two-factor authentication for our users when they are trying to log into the corporate network or another dev network that we have.

Overall, it provides functionality and security with the two-factor authentication. We can ensure whomever is logging in isn't someone else who might be sharing a username or password.

It is a good source of security as far as ensuring that there are no rogue agents attempting to access the network. Duo has enabled us to mitigate rogue access requests to our network.

With everything that went on over the past three years, we can authenticate through the VPN, or anywhere that you are at, giving our workers the ability to work hybridly and tackle day-to-day jobs without having to come into the office.

Our workers know what they are doing is secure. They don't have to worry about buying other equipment and we don't have to worry about supplying other equipment. We can just use Duo to facilitate, making it easier to do their day-to-day jobs.

The ability to work online and offline with two-factor authentication is the best feature. Usually, with products, you have two different tokens. For this product, there is just one. 

It is a good product to assess the access. Overall, it has a timely response as far as when you need to click. It is very interactive. It is not like you have three seconds, then it is gone. It gives you the time to do it.

It provides single-pane-of-glass management, which is pretty easy and straightforward. Because we manage multiple access tiers, it allows us to essentially manage everything from one viewpoint and not have many viewpoints for the same product. This is important because it is a time and resource saver. It also saves us money.

The single-pane-of-glass management user experience is pretty good. It is one of the best ones that I have worked with so far.

The biggest challenge is integrating it into all our end user utilities. We use it for other networks, not just our personal network. So, the challenge is just integrating it across the board.

There is not much improvement as far as the front-facing part of it. For the back-end, there could be a few more security features applied. Obviously, as they grow, it will get better.

I have been using it for about seven months.

The stability works well with what we have, and we have a big Cisco infrastructure. It is pretty seamless for us.

Maintaining network connectivity with Duo is pretty easy. The timeout isn't too bad. It obviously depends on your security thresholds, but it is pretty easy.

It is pretty scalable. We have run it through its paces.

I haven't had to work with their technical support division. I am guessing it is good since I haven't had to deal too much with them.

This is the first time that I have worked in a VPN environment.

I would give it about a nine out of 10 because nothing is perfect.