Bitdefender GravityZone EDR Reviews

When we are trying to eliminate the virus from the endpoint, and we are making some policies to block a USB port, we use this solution. We can enable an anti-phishing policy on it. If someone reaches a website that is not good, we directly get a notification. 

We can see if there are patches or if the applications are good or not.

The best thing I have found is that we have a centralized dashboard. 

The feature which I like is the anti-phishing feature. We get notified directly if someone might click on a phishing link.

The initial setup is easy.

It is easily integrated with our controller. However, it's not directly integrated with it. When we took our system endpoints in our anti-directory, we did not see them in our different antivirus directory. Once we install the agent in it, it'll show that. It would be good if they directly integrate with our anti-directory, so whenever the endpoints come into our domain, we can directly install the agent through the web portal into the endpoint.

If we could directly push the agent to the script, it'll be very good. We don't have to handle it manually.

A new user might have issues with the initial setup. It's easier to handle if a person is knowledgeable.

It would be ideal if they offered application patches.

I've used the solution for four to five years. 

Every person in the company uses the solution right now. There are at least 250 people on the solution. It's used on both Windows and Mac OS.

I've never personally contacted technical support.

The setup all depends on the user's knowledge. If a user is new, it'll be difficult. If they're used to it, it'll be easier. In my case, I have had some practice with it, so it will not be difficult for me. I would rate the seven out of ten in terms of ease of setup.

It doesn't take too much time to install the product.

We handled the initial setup ourselves in-house. We directly take the agent and install it on the portal directly. After that, the agent does all the work.

We're customers and end-users. 

We are using the normal version, not plus.

While anyone can use the solution, users should first go with their use cases. You have to see if the software is applicable to your environment or not. You have to know how you are going to protect your endpoints from the outside. 

I'd rate the solution eight out of ten. It's good for protection and has good features. 

The solution is basically for endpoint security and, of course, at the server level.

It's a very stable solution.

The product can scale. 

There was a bit of a problem deploying. However, that was resolved. As it is now, we are at the stage of deploying it to the end-users.

Myself, I’ve been using the solution for three months.

The solution is stable. There are no bugs or glitches. It doesn’t crash or freeze. It’s reliable.

The solution can scale well. It’s expandable.

We have approximately 700 users on the solution.

We did struggle with the initial setup.

We deployed the solution on and off. However, the deployment took about three days in total. There were some gaps in between going back and forth with things.

We have about 20 technical people on staff that are able to handle deployment and maintenance.

Someone else handles the licensing. I can’t speak to the exact pricing.

I'm just also getting acquainted with it as this is a new deployment.

I don't work with it directly myself. However, it is used in my company. I’m an end-user.

This solution is so new that it’s hard for me to recommend it just yet. Once I settle with it, then I'd be in a position to offer more insights into how it works.

I’d rate the solution a seven out of ten.

We don't have a specific use case for the product. We offer it to our clients.

It's basically used to protect endpoints and servers.  

It protects almost everything the client needs. It depends on the client how they use it, however, the security is very good.

It's easy to sell. If we speak about the parts, the product is easy to sell. 

Compared to other products, it's more complete. It has a lot of features. 

It's easy to deploy. 

I can't recall coming across an area that is lacking. 

Technical support could be faster and more responsive. 

The cost is a bit high.

We've been working with the solution for four years. 

The solution is stable. There are no bugs or glitches and it doesn't crash or freeze. It's reliable. Our clients have been satisfied with the performance. 

The solution is best suited for small or medium-sized organizations. While it's good for all the companies, it is easier to sell to small and medium companies than to bigger companies. Bigger companies, develop software, develop use cases, develop everything. It's more time involved when you deal with larger organizations and their more complex setups.

For the most part, it is easy to scale. 

I've dealt with support several times. In some cases, when the cases are more complicated, it takes too much time to resolve a problem. It would be better if we could just call someone. Right now, we have to email back and forth. If they don't understand what your message is then it's more back and forth. A phone call would be faster. We've had a few cases that were not easy to resolve and there were just too many emails to deal with.

Neutral

We have used EDR solutions with other vendors. Their prices are usually too high in comparison.

It's very easy to set up. It's not overly complex or difficult. 

It's simple to deploy and you can really control every aspect. It's a good product to work with. I'm not sure, however, the exact amount of time it takes to deploy the product. I'm not usually directly involved. 

I'd rate it five out of five in terms of the ease of implementation. 

Our clients tell us they don't have any maintenance to worry about. 

We do provide implementation services to our clients. 

The pricing is expensive. I'd rate t a three out of five in terms of availability. However, some products have fewer features.

The cost is negotiable. 

I'm a distributor.

Every time there's an update, we present it to all our partners and to our clients. We tend to work with the latest version. 

I'd advise anyone to try the product. Try a demo and see how it works and how it might work for your organization. It's quite a good solution.

I'd rate the product eight out of ten.

I used Bitdefender GravityZone Ultra for endpoint security.

The firewall security could be better.

I have been using Bitdefender GravityZone Ultra for approximately three years.

Bitdefender GravityZone Ultra is stable.

I have found Bitdefender GravityZone Ultra to be highly scalable.

We have approximately 10 people using this solution in my organization.

I have not needed to use technical support.

I have previously used Panda Security, and I switched because I did not trust it.

The initial setup of Bitdefender GravityZone Ultra was easy. The full process took two weeks.

I did the implementation of the solution myself.

We have the head of the IT department who does the deployment and maintenance of Bitdefender GravityZone Ultra.

I have not seen a return on investment with this solution.

When I first started using this solution I was paying $80 annually. I did not pay any additional fees. There are other solutions that are cheaper on the market.

I have recently changed from Bitdefender GravityZone Ultra to Check Point Harmony because my IT security partner recommended it.

Bitdefender GravityZone Ultra is a good solution, but it's not the best. The Check Point Harmony solution is cheaper, and the firewall is safer.

I rate Bitdefender GravityZone Ultra a seven out of ten.

The solution suits the needs of our business model. 

The URL filtering features should be addressed. 

The installation capabilities should be improved, especially when new updates come out. Sometimes, installation requires one to get to the level of having to install the agents. The installation is not straightforward and should be easier to do. 

We have been using Bitdefender GravityZone Ultra for over a year. 

We find the rollout to be stable. 

The solution is scalable. 

As we keep on expanding and opening new businesses, we have definite plans to increase the usage within the coming year. 

We have had no issues with the support and consider it to be good, even when it comes to accredited resellers.

We have made use of technical support and I believe this is something one wishes to experience as time goes by. 

The installation capabilities should be improved, especially when new updates come out. Sometimes, installation requires one to get to the level of having to install the agents. The installation is not straightforward and should be easier to do.

The process lasted three or four minutes. 

The installation can be done on one's own or with the help of a technical team. We have a team that handles this.

We did this at the group level and manage different entities. There are so many factors that are involved in the installation. We must account for the number of endpoint devices that we're working with, their geographical coverage, the time involved, and the network experience website. In cases where we face obstacles on the network, the downloading of the agents prior to the commencement of the installation is quite time consuming. 

Each endpoint device we purchased came with its own license. 

Our subscription is yearly. 

We did evaluate other options and found that they provide good antivirus solutions. However, we felt the added functionality of Bitdefender GravityZone Ultra to suit our business model well. Our business model does not allow us to invest in other, unified, solutions when it comes to other aspects of security. This is because of how the business model is and how the other branches are set up. 

I am satisfied with the overall updates that are introduced and they continue to do so on their central panel, especially on the reporting side. My hope is that they continue with this trend. 

The solution is cloud-based. 

If I'm doing a cumulative account of all the business entities within our group, I would say that there are 5,000 people making use of the solution. 

I consider Bitdefender GravityZone Ultra to be one of the best integrator solutions. We have never faced challenges when it comes to support. We are talking about a very good solution which works for both small and large enterprises. This is an antivirus solution which truly invested in centralized management, something which allows one to centrally manage his policies and do monitoring irrespective of where the endpoint devices are located. 

We have been interacting with different resellers in disparate entities, something which is influenced by the time one buys and the geographical location and which is done to avoid tax issues both here and there. I believe this is something we will look to consolidate in the near future. 

I rate Bitdefender GravityZone Ultra as a nine out of ten. 

The solution is an antivirus; it's our endpoint security.

This product is quite stable. I'm satisfied with the performance.

It's a scalable product.

I find the solution easy to use. 

We've had no issues so far.

The installation is straightforward. 

We'd like to have an encryption model within it. They need to improve their encryption capabilities. 

I've been using the solution for three years. It's been a while. 

The stability has been good. The performance is reliable. There are no bugs or glitches. It doesn't crash or freeze. 

The scalability of the product is great. If a company needs to expand it, it can do so. It's not a problem. 

I've never contacted technical support in the past. I can't speak to how helpful or responsive they are. It's a simple installation and it was issue-free so far and therefore I've never needed help. 

I did not previously use any other solutions. 

The initial setup is straightforward. It's not difficult at all to implement it.

I can handle the implementation myself. It's not hard to do. You don't need an integrator or consultant to assist.

You do need to pay for a license in order to use the product.

I pay for a yearly license. 

Before choosing Bitdefender, I did not evaluate other solutions first. 

I have the solution deployed on my laptop. I use it for my own personal purposes. I am a customer and an end-user. 

I'd rate the solution at a seven out of ten.

I would recommend the solution to other users. 

The solution provides security, including endpoint and network security. 

The solution is scalable, stable, robust and very flexible and intuitive. It's probably one of the top five, best security solutions on the market at the moment.

When one designs for the cloud, the Windows client, no actual package is provided. This is an issue which should be addressed. The package must be downloaded and, when this is accomplished, it does an additional download. On certain older computers this can take  a long while. 

This contrasts with the Mac version, which is very quick. There is a need to work on the deployment, when it comes to deploying to Windows machines with regards to downloading the size of the package.

I suppose that the deployment could be faster, although this is not really a criticism, as this involves the design. There is always a difference in Windows and Mac architecture, so I would not count this as a complaint. It would be nice if the Windows deployment could be improved, although this does not result in any major difficulties. 

We have been using Bitdefender GravityZone Ultra for a year or two. 

The solution is stable. 

The solution is scalable. 

I have contacted technical support on a couple of occasions. While it takes a bit of time to receive a response, this can only be attributed to the difference in time zones. When they do respond, I find them to be very good and helpful. 

While the solution is easy to install, when one designs for the cloud, the Windows client, no actual package is provided. This must be downloaded and, when complete, an additional download is required. On certain older computers this can take a long time. 

I do everything on my own. I am a managed service provider. Although there are certain people who work with me, I essentially manage the security side of things independently. 

As I am on a different model, my clients pay me on a monthly basis.

The reason I gave the solution a nine out of ten is because SentinelOne is slightly better, although I do not make use of it. 

SentinelOne requires less hands-on involvement than Bitdefender GravityZone Ultra. One can essentially get it up and running without the need to do very much. While Bitdefender GravityZone Ultra meets 99 percent of this criteria, the remaining one percent requires a bit of manual intervention. This is not to say that the solution could be easier to use. This is not a criticism, as we are talking about different products. I have been using Bitdefender GravityZone Ultra and have no intention of leaving it. 

We are using the solution with nearly 100 endpoints. 

The solution is cloud-based.

I would absolutely recommend it to others. 

I rate Bitdefender GravityZone Ultra as a nine out of ten. 

We use this solution for advanced protection against threats for our endpoints.

What I have found to be valuable is after every new release of the solution there are more features. At the time that we bought Bitdefender GravityZone, it was their top solution. We went from their Enterprise version to Elite, Elite HD, Ultra, and now there is an Ultra Plus available. 

Overall the solution is working well, it can be a little intense and thorough at times, but I would rather have it be a little bit more thorough than not detect what it is supposed to. We have been running the solution for a long time through various versions and we have not had any viruses or malware breaches.

When comparing this solution to others it performs just as well as the majority of the top-level alternatives.

The whole suite is unlike most AV consoles, which will inform you when there is an infection or threat, for some inexplicable reason Bitdefender does not do that. The most you will receive is an hourly update or possibly if there is an outbreak that affects 30% of your machines, an email. There is no real-time alerting to inform the user there was a potential attack that recently happened on their system. They could improve by having real-time reporting which is important.

I have not had used the EDR portion of the solution to do any custom scripting to allow further advanced operations on the endpoints. From what I understand from reading the comments on reviews is that it is not particularly flexible in this regard.

Sandbox Analyzer is a feature that comes as part of the Bitdefender GravityZone Ultra Suite. It will start automatically unless you want to manually submit something which I have rarely done. When the feature is in use I do not get a reading back from the analyzer right away, it lacks real-time functionality. For example, if I was executing an admin tool and it was blocked because the Sandbox Analyzer wants to look at it on my local machine, it might take 10 minutes before I can successfully then launch that application to use it. The time it takes to analyze the software is too long. We are busy people and we end up just turning off the detection to allow the use of the program.

I have been using the solution for approximately five years.

Bitdefender has been stable and reliable, there are a few key areas I always look for in an endpoint security platform. A few of them are, how much burden does it put on the endpoint, does it uses more than 10% of the system resources in order to function. If it does not then it is a pretty well-balanced client, it allows the systems to continue to perform at the appropriate level. If it catches a very high percentage of threats, it is doing what you bought it to do, and it does not give off a lot of false positives. However, in the EDR portion, you will receive more false positives, but outside of the EDR component with the client itself, if it has few false positives for viruses and malware detection that is good.

They have done a decent job with scalability. The way they have their policies constructed and the ability to manage them. 

I think that the biggest challenge for Bitdefender is simply to move out of the SMB space and really become an enterprise platform.

I have been in contact with technical support a few times. They are not the worst or the best. They provide an average quality level of support.

I rate Bitdefender GravityZone Ultra technical support a seven out of ten.

We previously used Sophos and I recall, Sophos released an update for the AV software that destroyed the AV software on every endpoint that ingested it. It was a huge debacle and it took a long time to resolve because it left the solution in a state where you could not repair it, remove it, or update it. 

The installation is straightforward, simple to understand and manage. 

Bitdefender GravityZone Ultra is less expensive than other solutions, such as CrowdStrike. We had a really good deal because it was their year-end and they were trying to do a lot of sales that week. We bought a three-year contract from them and the cost was approximately $17 per endpoint, per year. It is was a very good price. I have spoken to other people who have purchased CrowdStrike at approximately $60 per endpoint, per year. I have no complaints about the price of this solution.

I put a lot of weight on third-party benchmark reviews and Bitdefender always reviews well overall on the spectrum. They review better even when compared to NSS Labs, MITRE, AV-Comparatives, and others. Bitdefender and Kaspersky both typically are the two solutions that are at the top month after month. There are the new technology solutions that are raved about often, such as SentinelOne, Cylance, and CrowdStrike, but they seldom review as well when it comes to defined tests where they test X amount of malware or types of attacks. It has been much harder to get independent confirmation of the efficacy of the new next-generation endpoint solutions than it has been to get the efficacy of the old generation products.

I am currently evaluating CrowdStrike and we considering moving to it once our Bitdefender contract is done.

For those wanting to implement this solution, I would advise them it is worth it and to test it out.

I rate Bitdefender GravityZone Ultra a nine out of ten.