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PeerSpot user
Head of IT Department at a transportation company with 201-500 employees
Real User
Nov 14, 2017
It easily tracks all security events in the organization and does not affect the performance of the local computer
Pros and Cons
  • "Bitdefender easily tracks all security events in our organization and does not affect the performance of the local computer."

    What is most valuable?

    The most valuable features are installation and configuration, simple deployment, then the administration of clients.

    Installation and configuration are done in less than one hour, if you read the installation guide.

    How has it helped my organization?

    We chose the on-premise solution and this product protects our network very well. Bitdefender easily tracks all security events in our organization and does not affect the performance of the local computer. 

    What needs improvement?

    • Antiphishing
    • Antispam
    • Module with network administration of computers

    For how long have I used the solution?

    Two years.

    Buyer's Guide
    Bitdefender GravityZone EDR
    June 2026
    Learn what your peers think about Bitdefender GravityZone EDR. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
    902,270 professionals have used our research since 2012.

    What do I think about the stability of the solution?

    Not yet.

    What do I think about the scalability of the solution?

    Not yet.

    How are customer service and support?

    Technical support is a nine out of 10.

    Which solution did I use previously and why did I switch?

    Sophos, Trend Micro, and Kaspersky.

    All of them are good products, but currently, Bitdefender offers everything we need.

    How was the initial setup?

    It was quite easy, but I already had good, prior experience.

    What's my experience with pricing, setup cost, and licensing?

    The price is fairly affordable, and the licensing quite easy.

    Which other solutions did I evaluate?

    Yes, Trend Micro and Malwarebytes.

    What other advice do I have?

    I recommend implementing Bitdefender GravityZone on-premise. All the best.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    it_user866655 - PeerSpot reviewer
    it_user866655Chief Operating Officer, and HIPAA Privacy Officer at a tech services company
    Top 20Real User

    We love Bit Defender for the same reason. Super easy to set up, and easy profile management

    reviewer2329599 - PeerSpot reviewer
    Solutions Specialist at a tech services company with 11-50 employees
    Reseller
    Jan 15, 2024
    The tool is user-friendly as it offers a good GUI to users
    Pros and Cons
    • "The tool's graphical user interface is common and very friendly, making it an overall user-friendly product."
    • "The product fails to provide guides to its users...I want the tool to offer some guides and hands-on training that can guide users who want to learn more about the product without the vendor's help."

    What is most valuable?

    I think the most valuable component of the tool is that the EDR capabilities are integrated already with Bitdefender based on the licensing a user opts for when purchasing the product. The tool's graphical user interface is common and very friendly, making it an overall user-friendly product. With the tool's features, you can easily identify how to work with it.

    What needs improvement?

    The improvement of the product is required since I am in the cybersecurity industry, where there are a lot of antivirus solutions that offer just a few advantages or have some disadvantages compared to other products. I want Bitdefender GravityZone EDR to offer better antivirus technology and additional features, especially in areas like DLP.

    The product fails to provide guides to its users. In future releases of the product, I want the tool to offer some guides and hands-on training that can guide users who want to learn more about the product without the vendor's help. A guide for the product can help you learn about the tool at your own pace and show you the options you can use in the solution.

    For how long have I used the solution?

    I have been using Bitdefender GravityZone EDR for more than two years. I operate as a distributor of different solutions in our company.

    How are customer service and support?

    When it comes to Bitdefender GravityZone EDR's technical team, the support provided is from Europe, but there is no delay in the support provided to users when it comes to those operating in different time zones across the globe.

    I rate the technical support a nine out of ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    In the past, I tested Trellix, Sophos, and WatchGuard, which I also used a little bit. Based on my experience with other tools, I can say that Bitdefender GravityZone EDR is user-friendly. The tool is very easy to understand and learn.

    What's my experience with pricing, setup cost, and licensing?

    Price-wise, Bitdefender GravityZone EDR is a bit expensive in the Philippines. In the Philippines, users usually want products at a lower price, including cybersecurity products and all the products that are available in the market.

    Which other solutions did I evaluate?

    Looking for a comparison between Bitdefender GravityZone EDR and WatchGuard, I visited PeerSpot's website to see if I could get some information or comparisons, along with each product's advantages, disadvantages, pros, and cons.

    What other advice do I have?

    Though I haven't used the solution to its maximum capacity, I can say that the product offers a good set of features.

    I rate the overall tool a nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
    PeerSpot user
    Buyer's Guide
    Download our free Bitdefender GravityZone EDR Report and get advice and tips from experienced pros sharing their opinions.
    Updated: June 2026
    Buyer's Guide
    Download our free Bitdefender GravityZone EDR Report and get advice and tips from experienced pros sharing their opinions.