Bitdefender GravityZone EDR Reviews

We primarily use this solution for endpoint protection.

The most valuable feature is that it works great with machines.

The product can be improved by identifying errors. Sometimes, the product has issues but does not show error messages, and we have to check the console to find the issues. Therefore, it is difficult to identify problems and how they can be solved.

We have been using this solution for two years.

It is a stable solution.

It is a scalable solution.

I can't comment on my experience with customer service and support because we have our own local support.

It was easy to set up and deployment took about 20 minutes.

The licensing cost is four euros per month.

I rate this solution an eight out of ten. It is a usable program that works.

We use this solution for the anti-malware. We intend to replace Bitdefender with Windows Defender gradually. Bitdefender is deployed on all our endpoints.

The most valuable features are the anti-malware and firewall policies. The runtime scans and execution have been beneficial to our business.

Windows Defender is becoming a default component of the Windows operating system. The on-premises setup for Bitdefender sometimes faces issues with connectivity. Management of Windows Defender is a bit easier compared to Bitdefender.

They need to increase their capability to scan cloud services.

I have been using this solution for six years.

This is a stable solution. 

This is a scalable solution. 

We faced issues in the past with customer support for this solution as we waited a long time for replies to emails. 

Positive

I would recommend the cloud version of this solution because it is much more scalable. Bitdefender is a good product but there are other good competitors so it all depends on the use case.

I would rate the on-prem version an eight out of ten. 

I use GravityZone Ultra as an endpoint security solution.

Areas for improvement would be performance and pricing.

This solution is scalable.

GravityZone Ultra is stable.

The setup was easy.

I would recommend GravityZone Ultra to others, and I would rate it seven out of ten.

We're primarily using the solution for endpoint protection. We use it for security.

There's really not any issue with it, so far.

I like the firewall part of it. 

The advanced direct control on offer is excellent.

The initial setup is very easy.

The solution is stable. 

The product is pretty scalable. 

I've found the pricing of the product to be reasonable.

The only problem we have, and I don't know if maybe it's the package we bought, is that it lacks the parts of data protection and application blacklisting. I don't think we have that option on this package. Apart from that, we've been using it and we've been seeing the reports. We've had no issues so far. We're just missing the blacklisting and data protection features.

I've been using the solution for about two years at this point. It's been a while. 

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance is good. 

We have 35 people in our company that are using the solution currently.

The solution can scale. It scales easily. Initially, we started with 30 users and then when we had new other staff that joined. Easy to scale and add others.

I've not really had any issues, and therefore I've not really spoken with any support in regards to our system.

I've worked with Sophos previously.

We also previously used Symantec, which is the product we had before Bitdefender. 

The setup is not complex. It was simple. We didn't have an issue. It was easily deployed.

That said, I cannot recall exactly how long the deployment took. 

The solution doesn't require any real maintenance. Usually, whenever there are any changes or outages you get notifications for them. I also receive a notification whenever there's maybe a system that's trying to make an attempt to do something different on our network so we can activate the device and protect ourselves.

We have two administrators that can handle any tasks related to the product.

We installed it ourselves. We just bought the license. We did not need a third-party integrator or consultant to assist us. 

Compared to Symantec, which we were using before we switched to Bitdefender, Bitdefender was cheaper. The pricing is reasonable. Everything is included in the price and we do not have any additional costs. 

We're just a customer and an end-user. 

I would recommend the product as it's easy to deploy and it's not as heavy as Symantec. We found that the product was consuming so many processes in our system. This is light, so it's easy to configure. It's easier to deal with and I'd recommend it based on that.

I'd rate the solution at a ten out of ten.

The solution provides endpoint protection and very good security, both at the end point and supplier levels. The good thing about the Romanian-based company is that it is not politically affiliated, in contrast to certain other companies and this may be a factor when it comes to the implementation of Bitdefender Gravity Zone, a solution with a global presence. 

The Ultra is a valuable feature. So are the EDR components, which provide endpoint protection for the use of security operation centers, as they relate to whatever may be happening respecting the endpoints.

The solution is easy to use and implement. It only requires one server and this is in contrast with other products that require more, one for management and another for the database. 

While the solution is secure, it could have better integration. 

Also, the support should be faster.

We have been using Bitdefender Gravity Zone Ultra for four years. 

The solution is stable. We have received good feedback from our customers. They are happy with it. For the moment, they are using a less advance model of GravityZone, of which there are several types, including that of Elite, Ultra and Business. They are now requesting the highest level, so that they may also benefit from the features offered with EDR and the Improved Anti-Ransomeware.

The speed of technical support should be addressed. 

The installation is straightforward, and it is support Hypervisors at the moment (VmWare, Hyper-V and Nutanix (HCI) ).

As a supplier, if the prerequisites are ready on the customer's end, it should take no more than a day. 

As a client, it would depend on the number of PCs involved. 

in-house

The solution has both cloud-based and on-premises options.

As our company is not very large, we go with the cloud-based option. But, we propose to our customers the on-premises one as per their request. 

We have three customers who are using the solution at present.

A systems administrator and engineer handle the deployment and maintenance. 

I would recommend this solution to others who are considering its implementation. 

I rate Bitdefender GravityZone Ultra as a nine out of ten. 

I primarily use this product for antivirus and anti-malware. It is a next-generation antivirus solution.

I use GravityZone Ultra for conducting threat assessments.

It provides pretty good insights into threats within the network.

The performance is great.

It's not quite so easy to use, but it's good enough and powerful.

Using this product requires quite a bit of training, which is hard to get. If it were easier to use and there were more training available then it would be helpful.

We have been using GravityZone Ultra for a few months. We installed it this past January.

We are a solution provider and implement this product for our clients, as well as use it in our own organization.

This product is quite stable in our infrastructure.

It scales well for up to 220 computers. I don't know how it works beyond this point.

In my own company, there are only two of us who use it. Within our clients' companies, there are 98 users. Depending on the economy, our usage of it will grow in the future.

We have been in contact with technical support for one only issue, and it was solved after our second interaction with them.

We used Kaspersky and applications by other vendors. However, we switched away from them because of the licensing issues. The offer that we received from Bitdefender was pretty good.

The installation and initial setup are straightforward. It took us at most 10 days, going from computer to computer.

We deployed it with an in-house team.

Price-wise, we have a better licensing agreement with Bitdefender than we did with competing vendors.

Overall, this is a very good solution and if the training were easier to get, then I would give it a perfect score. It is one of the best and well-featured solutions at the moment, and I recommend it.

I would rate this solution a nine out of ten.

The cloud management is really good. We don't do internal testing, we base our knowledge on the external tests and AV tests.

The cloud management is easy and useful, especially in our case when we have multiple offices in different locations.

We have not had any major problems with Bitdefender, it seems to be quite good.

There are some additional features that they can implement in the product. For example, a remote wipe option or a geo-tracking for the laptop. That may not be the area they are targeting, but it would be useful.

They were working on the encryption management for laptops, and if they complete it then it would be helpful.

This solution is stable and we haven't had any issues.

The users have not reported any issues so far.

This solution is quite scalable. Whether you have a small one or a large one, it's easy to deploy.

We have just under two hundred clients and we have one hundred and eighty users. We have two admins and the rest are endpoint users of protected devices.

In total, we have one hundred and eighty protected devices.

We have not had to contact customer service for technical support. We haven't had any issues.

Previously we did not use a different solution. Bitdefender GravityZone is the first one for this company.

The initial setup was straightforward. 

I like the fact that you download the agent from the website and it's already tied to accounts. We don't have to provide any additional details, so when you download the agent from your cloud portal, it already connects to your instance.

There is a fully functional trial that we used and we didn't have any issues.

This is a good solution and there isn't anything to be worried about.

The only thing that I would probably test is your internal applications. We don't rely on this, but rather, we rely on the cloud applications that are widely known. Sometimes there are issues. If you use standard, widely known applications, it shouldn't be a problem.

Some of the things that we are looking at but not sure how far along they are with releasing are geo-tracking, remote wipe, and encryption management.

I would rate this solution a nine out of ten.

The features that are most useful are the simplicity of deploying the package and the cryptosystem for managing all the situations on the computer.

At the moment, I do not have enough experience with the solution to know what needs to be improved. The cryptosystem could be improved a bit.

The solution is very stable.

The solution is easy to scale.

I have contacted technical support in the past. I was very stuck when we started a project in terms of the configuration. Their response was quick and came with good technical support.

Before using Bitdefender, we were using Sophos. It's a very similar system to other firewall appliances. It was a full appliance with everything on it, and we decided to not switch but split all the systems from Sophos to different appliances for better security and improvement of the company.

The initial setup was easy. You just need to read some of the communication and hit it to deploy and it permits on the system. We deployed it to more than 150 users. They are all end users. We have only a few admins.

Before choosing the platform we evaluated other technologies like Palo Alto Traps. It was a bit different. We chose our solution because it was very simple to use, to deploy, and it was really good for our needs.

At the moment everything is good for me. It's really simple to use it.

I would rate this solution nine out of 10.