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reviewer1317759 - PeerSpot reviewer
Cloud Solutions Architect at a tech services company with 11-50 employees
Real User
Oct 6, 2020
It has a good user interface and is helpful in reducing the downtime
Pros and Cons
  • "The feature that I have found the most valuable is that it is easy to create a backup by using Azure Backup. It also has a good user interface and nice features for sending notifications when any backup fails or there is a change in the status of virtual machines."
  • "Azure Backup has increased the productivity of our connection, and on top of that, it has helped to reduce the operating cost of our organization."
  • "I once tried restoring a Linux environment, and the size of the Linux VM or the data disk was really huge. It took a really long time to restore the environment and send the data from the storage to the disk. It took around 25 to 30 minutes, which was much longer than I anticipated. They can improve the duration of such restore operations. In the next release, it would also be good if they could reduce the duration for transferring the data from their storage to the actual storage while creating a virtual machine. They can reduce the duration or increase the data transfer rate."
  • "I once tried restoring a Linux environment, and the size of the Linux VM or the data disk was really huge. It took a really long time to restore the environment and send the data from the storage to the disk."

What is our primary use case?

I have created a virtual machine that I use as a testbed to validate the Azure backup and restore functionality.

How has it helped my organization?

It is mainly used for backups, which are a key part of any organization's structure. Azure Backup has definitely helped us to reduce the downtime. Whenever something goes wrong, we can fix and restart it within no time. Azure Backup has increased the productivity of our connection, and on top of that, it has helped to reduce the operating cost of our organization.

What is most valuable?

The feature that I have found the most valuable is that it is easy to create a backup by using Azure Backup. 

It also has a good user interface and nice features for sending notifications when any backup fails or there is a change in the status of virtual machines. 

What needs improvement?

I once tried restoring a Linux environment, and the size of the Linux VM or the data disk was really huge. It took a really long time to restore the environment and send the data from the storage to the disk. It took around 25 to 30 minutes, which was much longer than I anticipated. They can improve the duration of such restore operations.

In the next release, it would also be good if they could reduce the duration for transferring the data from their storage to the actual storage while creating a virtual machine. They can reduce the duration or increase the data transfer rate. 

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For how long have I used the solution?

I have been using Azure Backup for the last ten months. 

What do I think about the stability of the solution?

It is really stable. There were no problems with its stability.

What do I think about the scalability of the solution?

Its scalability is very good.

How are customer service and support?

I have interacted with their technical support. I have no complaints. They are neither so good nor so bad. 

Which solution did I use previously and why did I switch?

I previously used an Oracle solution and worked extensively with Oracle Database. The way to take a backup and do everything else was different from Azure Backup.

How was the initial setup?

The initial setup was easy. To install it, you just choose an agent, and that agent is automatically deployed.

What's my experience with pricing, setup cost, and licensing?

It is a bit costly initially, but it is well worth it in the long run, especially for fighting against a number of threats, such as ransomware, which the IT industry is facing.

What other advice do I have?

It is really a valuable product. Most of the organizations nowadays, especially in North America, prefer Microsoft products over the Linux environment. There are, however, some people who use the Linux environment as well. 

Overall, I would rate Azure Backup an eight out of ten. It meets the day-to-day requirements of most of the IT people, and it can be automated. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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it_user1411173 - PeerSpot reviewer
Azure Architect at a tech services company with 1,001-5,000 employees
Real User
Sep 6, 2020
An enterprise product that suits all requirements
Pros and Cons
  • "The initial setup was very easy."
  • "I would recommend this solution to other companies because it's an enterprise product that suits all requirements."
  • "The monitoring and tagging features could be improved."
  • "The monitoring and tagging features could be improved. I would like to see more functionality in regards to the mapping."

What is our primary use case?

We use this solution to back up our private environment and virtual machines.

What needs improvement?

The monitoring and tagging features could be improved. 

I would like to see more functionality in regards to the mapping.

For how long have I used the solution?

I have been using this solution for roughly one year.

What do I think about the scalability of the solution?

Azure Backup is both very scalable and stable.

How are customer service and technical support?

We've had both good and bad experiences with technical support. Sometimes they take a long time to respond to our requests.

How was the initial setup?

The initial setup was very easy. I deployed it myself and I believe we had it up and running in one day.

What other advice do I have?

I would recommend this solution to other companies because it's an enterprise product that suits all requirements.

On a scale from one to ten, I would give this solution a rating of eight.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Himanshu  Rana - PeerSpot reviewer
Delivery Service Engineer at Hanu Software
MSP
Jul 12, 2020
Disaster recovery that is easy to configure, learn, and use
Pros and Cons
  • "The most valuable feature is the ease in which it backs up our data."
  • "The setup is a very simple and easy process, it's easy to learn and use, and it is not very complicated to configure."
  • "We have a concern with the backup when were are working with VMs that are running in Barracuda Firewall because it usually fails."
  • "We have a concern with the backup when we are working with VMs that are running in Barracuda Firewall because it usually fails."

What is our primary use case?

The primary use case is for restoration purposes, disaster recovery, and to back up our normal processes for example restoration.

If any virtual machines go down then we can just recover from the previous restore point.

What is most valuable?

The most valuable feature is the ease in which it backs up our data. I would say that the process is quite simple.

What needs improvement?

The compression rate is not as good as some competing products, so it needs improvement. We have read that the compression rate is 20%, whereas Commvault is 60% to 70%.

We have a concern with the backup when were are working with VMs that are running in Barracuda Firewall because it usually fails. This is a prominent issue. If I have 100 VMs then two or three of the backups fail.

For how long have I used the solution?

I have been using Azure Backup for approximately five years.

What do I think about the stability of the solution?

This solution is stable.

What do I think about the scalability of the solution?

We have not had much experience the scalability or integration with other solutions.

We have more than 10 clients and we have approximately 500 individual machines.

How are customer service and technical support?

We haven't contacted technical support because we have not had any issues.

Which solution did I use previously and why did I switch?

Previously, we did not use any other solution. We have been using this one from the beginning.

How was the initial setup?

The initial setup was quite simple.

If I have to configure a backup for one virtual machine it only takes five minutes.

This solution doesn't require any maintenance. If we have a problem Microsoft handles it.

What about the implementation team?

We completed the implementation and we have not used a vendor or integrator to assist us

What's my experience with pricing, setup cost, and licensing?

I am not aware of the pricing, as it is handled by the accounts department.

Which other solutions did I evaluate?

Currently, we are evaluating Commvault. I have read that it is good. We will consider other solutions that may be available with better facilities.

What other advice do I have?

The setup is a very simple and easy process, it's easy to learn and use, and it is not very complicated to configure. Overall, it's a simple process.

I would rate this solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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IT Support at NCPB
Real User
Jul 5, 2020
Stable, with has good backup capabilities, but isn't user friendly
Pros and Cons
  • "The best aspect of the solution is its backup functionality."
  • "The best aspect of the solution is its backup functionality."
  • "The solution is quite technical. I wouldn't describe it as user friendly. It could be simplified a lot to make it more accessible to the average user."
  • "The solution is quite technical. I wouldn't describe it as user friendly."

What is our primary use case?

We primarily use the solution for its backup functionality. It's the number one reason we utilize the product.

What is most valuable?

The best aspect of the solution is its backup functionality.

Overall, the solution has many great benefits and features.

What needs improvement?

The solution may be better suited to certain companies over others. It depends on the type of data you are working with.

The solution is quite technical. I wouldn't describe it as user friendly. It could be simplified a lot to make it more accessible to the average user.

For how long have I used the solution?

I've been using the solution for around three years now. It hasn't been an extremely long amount of time.

What do I think about the stability of the solution?

I haven't experienced any issues with stability. I don't recall dealing with bigs or glitches. It doesn't seem to crash. I would describe it as pretty reliable.

What do I think about the scalability of the solution?

While 100% of our organization utilizes the solution, I don't believe we've ever tried to scale it. I don't know if it scales well or not. I don't know if our organization plans on expanding in the future, either.

How are customer service and technical support?

We've never needed to contact technical support. We haven't had any issues that were big enough to warrant us reaching out. I don't have any personal experience dealing with them hands-on, therefore, I can't speak to how easy they are to deal with or how good their support offering actually is.

How was the initial setup?

I was not involved in the initial setup. I can't speak to the complexity or straightforwardness of the implementation.

I'm not sure how long deployment takes.

We have an in-house team that handles maintenance.

What about the implementation team?

We have an in-house team that handled everything for us. They also do maintenance on the solution as necessary.

What other advice do I have?

We are simply using the solution as a customer. We don't have any professional affiliation with Azure. We simply use a lot of Microsoft products, including its OS and Office suite.

We have a site where do backups, but we do not do anything on a big scale on the cloud.

I'm not sure of which version of the solution we're using.

I'd recommend the solution to other organizations to try. It's a very good solution.

I'd rate the solution seven out of ten. The product should be more non-technical. If it as more user-friendly, I would rate it higher.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer1373154 - PeerSpot reviewer
Sr. Cloud Operations Engineer at a computer software company with 501-1,000 employees
Vendor
Jul 5, 2020
Easy to use and schedule backups, but we need an agent for Linux
Pros and Cons
  • "The MARS agent makes it easy to use."
  • "Technical support is very supportive and they are giving me the best that they can do."
  • "The time required to restore files should be a little faster."
  • "While Azure Backup works well for our Windows systems, because it is not working with Linux, it is only doing half of the job that we need."

What is our primary use case?

We have been this as our default backup solution since we migrated to Azure. We have both Windows and Linux systems in our environment.

How has it helped my organization?

This solution allows us to take complete Windows backups on a schedule that we choose. This can be hourly, daily, or weekly.

What is most valuable?

The MARS agent makes it easy to use.

What needs improvement?

There is no MARS agent for Linux, which is a problem for us because we have systems that use Linux Red Hat and Ubuntu.

There are other things missing in Azure that require us to use third-party tools. We would prefer to use Azure alone because it would be easier, as well as more secure.

The time required to restore files should be a little faster. It takes quite a long time to restore files at the moment.

For how long have I used the solution?

We began using Azure Backup about six months ago.

How are customer service and technical support?

Technical support is very supportive and they are giving me the best that they can do.

Which solution did I use previously and why did I switch?

We began using Azure Backup as soon as we migrated to Azure from on-premises, AWS, and Oracle workloads.

How was the initial setup?

We have no complaints about the deployment process, and everything installed fine.

Which other solutions did I evaluate?

We are currently evaluating options to back up our Linux filesystems.

What other advice do I have?

While Azure Backup works well for our Windows systems, because it is not working with Linux, it is only doing half of the job that we need. If we had a MARS agent that worked for Linux then I would rate this solution a least an eight out of ten. It would allow us to use Azure as the only backup tool, without having to use products by third-parties.

I would rate this solution a five out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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it_user1311462 - PeerSpot reviewer
Domain Solution Architect at a tech services company with 10,001+ employees
Real User
May 18, 2020
I haven't had a failed recovery yet, the stability is good
Pros and Cons
  • "I have no issues with the stability at all. So I don't necessarily care about the stability of the product. I look more at whether or not can I recover. And I haven't had a failed recovery yet. I've got no failed recoveries of all my years."
  • "I have no issues with the stability at all, and I haven't had a failed recovery yet in all my years."
  • "On-prem can be complex to set up but the cloud is simple."
  • "On-prem can be complex to set up but the cloud is simple."

What is our primary use case?

The primary use case is to have in Azure or backup with a machine on-prem.

What is most valuable?

Its only feature is backup. That's literally all it does is back up and restore, that's it.

For how long have I used the solution?

I have been using Azure Backup for five years. 

What do I think about the stability of the solution?

I have no issues with the stability at all. So I don't necessarily care about the stability of the product. I look more at whether or not can I recover. And I haven't had a failed recovery yet. I have not had any failed recoveries of all my years. 

What do I think about the scalability of the solution?

Scalability is fine.

How are customer service and technical support?

Technical support is good enough.

Which solution did I use previously and why did I switch?

Azure Backup is the only solution I've really worked with. You wouldn't know about the other tools. The only other backup tool I've done before was one called OmniBack, which you wouldn't know about because it's not sold anymore.

How was the initial setup?

The initial setup complexity depends on the environment. On-prem can be complex to set up but the cloud is simple.

The time it takes to deploy depends. It can take anywhere from half a day or a few days, depending on the complexity.

What's my experience with pricing, setup cost, and licensing?

The price is pretty good, maybe $30 for a machine, I can't complain.

Pricing is based on consumption base. 

What other advice do I have?

I would rate it a ten out of ten and I would definitely recommend it.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
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PeerSpot user
Asst. Manager, Cloud Solutions at Corporate Projukti Limited
Real User
Top 20
Apr 12, 2020
Easy to use and encryption provides data security, but the technical support should be improved
Pros and Cons
  • "It is easy to schedule backups."
  • "Azure Backup has given me the opportunity to offer a non-hardware backup solution to my customers."
  • "Technical support is in need of improvement."
  • "The price of this solution should be lowered because it is the biggest complaint from my customers."

What is our primary use case?

We are a solution provider and this is one of the products that we implement for our clients.

Our customers use this solution for backing up their data to the cloud.

How has it helped my organization?

Azure Backup has given me the opportunity to offer a non-hardware backup solution to my customers. I try to improve their productivity by offering them this alternative if it is suitable for their scenario. We often conduct a PoC to see if it works for them.

My customers are very happy with Azure Backup.

What is most valuable?

The scalability is very good because it will scale to whatever we need.

The encryption is very good and I feel like the data is totally secure.

Customers often ask if it is possible to connect another device, and it is something that is very easy to do. There is no hassle.

It is easy to schedule backups.

I am happy with the documentation.

What needs improvement?

The price of this solution should be lowered because it is the biggest complaint from my customers.

Technical support is in need of improvement.

For how long have I used the solution?

I have been working with Azure Backup for two years.

What do I think about the scalability of the solution?

Azure Backup is easy to scale and it will scale up as much as you need it to. Also, I don't need to worry about whether it is serialized or not because the data is always structured.

My customers are small and medium-sized businesses.

How are customer service and technical support?

Technical support by Microsoft can be improved. 

How was the initial setup?

The deployment is not complicated and easy to do.

What's my experience with pricing, setup cost, and licensing?

This is an expensive solution in the Bangladesh marketplace.

What other advice do I have?

This is a product that I recommend for backing up data on the cloud. It is easy to use and manage, even for somebody with no backup knowledge. Overall, I think that everybody will be happy with it.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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reviewer1310184 - PeerSpot reviewer
Senior System Specialist at a computer software company with 501-1,000 employees
Vendor
Mar 23, 2020
Simple to configure and easy to use
Pros and Cons
  • "It's very simple to configure which is very useful. It's not complex to configure it."
  • "Azure is easy and simple to configure; it's easy to use."
  • "To make it a ten, it should have the ability to extend the retention and to perform a copy of the data outside of the subscription - with no additional costs."
  • "To make it a ten, it should have the ability to extend the retention and to perform a copy of the data outside of the subscription - with no additional costs."

What is our primary use case?

Our customers have VMs on their test environment that are backed up with Azure Backup for short retention, around one month. They need a machine that does not need integration with backup over BPE.

What is most valuable?

The most valuable feature is that it's very simple to configure which is very useful. It's not complex to configure it. 

What needs improvement?

I would like for the backup of VMs to be improved. The first thing our customers require is for me to back up their VM. I would like to do the backup using the integration. But I don't think the customers I am managing are ready for this yet. 

For how long have I used the solution?

I have been using Azure Backup for around two to three years. 

What do I think about the stability of the solution?

It is stable. There are no problems regarding the backups. Some customers require a double copy of the backup. From on-prem to Azure or from Azure to on-prem or to another site. In these cases, it is necessary to use other software to perform the backup. 

What do I think about the scalability of the solution?

The scalability is a great improvement that is offered on the cloud. With a few clicks, you can scale up resources. 

How are customer service and technical support?

When you open a ticket, it is transferred to India. We've had problems that have taken two or three days to resolve. Their response time isn't so fast.  

Which solution did I use previously and why did I switch?

I have used Commvault, Veeam, NetBackup - a lot of other softwares. The difference between these solutions and Azure is that they offered better options for backup across hybrid environments. It depends on what the customer is looking for. 

How was the initial setup?

The initial setup is very simple. The time it takes to deploy depends on the environment. For a medium deployment, it will usually take one day to deploy. 

What's my experience with pricing, setup cost, and licensing?

In my opinion, the price should be a little lower to be more competitive with other software. It depends on the customer's environment and subscription.

What other advice do I have?

I would rate Azure an eight out of ten. 

To make it a ten, it should have the ability to extend the retention and to perform a copy of the data outside of the subscription - with no additional costs. There is a cost for downloading data on Azure or on-prem. If I would like to have a copy on-prem I need to pay more for the data. Azure should modify its policies. 

I am a consultant. We discuss what the customer is looking for and we'll recommend this solution based on their environment. Azure is easy and simple to configure. It's easy to use. If there are other requirements, I would recommend another software. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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