We use Azure Backup to back up Azure servers and databases. It isn't used for active data storage.
Regional Head of Digital Transformation at CUMBRA
It helped us resolve some backend issues with our cloud provider
What is our primary use case?
How has it helped my organization?
Azure Backup helps us resolve some issues on the back end.
What is most valuable?
Azure Backup enables us to store anything Azure-related.
What needs improvement?
The recovery time could be faster.
Buyer's Guide
Azure Backup
August 2025

Learn what your peers think about Azure Backup. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,985 professionals have used our research since 2012.
For how long have I used the solution?
I have used Azure Backup for about four years.
What do I think about the scalability of the solution?
Azure Backup is cloud-based, so it's scalable.
How are customer service and support?
Our support is good because we have a support agreement with Microsoft.
What other advice do I have?
I rate Azure Backup nine out of 10. You should plan what you want to back up so you can implement the solution quicker.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Senior System Administrator at skp group
Useful file recovery, secure vault, and helpful support
Pros and Cons
- "The most valuable feature of Azure Backup is the file recovery and file vault."
- "Azure lacks sufficient solutions for a particular scenario, we may need to resort to using third-party applications. In such cases, these applications can be employed to facilitate backup, replication, and the efficient utilization of internet connectivity and bandwidth. They enable us to effectively manage and transfer data while ensuring optimal utilization of network resources. However, it would be a benefit if we did not have to use third-party applications for these operations."
What is our primary use case?
I utilized Azure Backup for the purpose of backing up and restoring data. Specifically, I performed a recovery operation by transferring data from a single location to one of several designated locations. Our objective is to replicate the data from the original location to a secondary location, ensuring that we can restore it from the alternate site in the event of any unforeseen disruptions.
How has it helped my organization?
Azure Backup provides support for virtual machines. To get started, we must install the agent on the VM, allowing us to initiate backups and store the data in our designated storage. By leveraging the backup data, we can then enable the site recovery feature. Initially, we must create the site recovery configuration, where we identify the purpose and requirements of our setup. Additionally, we need to create an account and subscription to facilitate this process. Within the subscription, we gain the ability to migrate or replicate our backups from one location to another, ensuring data loss prevention measures are in place which has improved our organization's functionality.
What is most valuable?
The most valuable feature of Azure Backup is the file recovery and file vault.
What needs improvement?
Azure lacks sufficient solutions for a particular scenario, we may need to resort to using third-party applications. In such cases, these applications can be employed to facilitate backup, replication, and the efficient utilization of internet connectivity and bandwidth. They enable us to effectively manage and transfer data while ensuring optimal utilization of network resources. However, it would be a benefit if we did not have to use third-party applications for these operations.
As an additional solution for prospective clients, we can implement Digital Rights Management (DRM) or high availability measures. By setting up DRM or establishing high availability configurations, we can ensure that services remain operational even in the event of downtime. This approach guarantees uninterrupted production and minimizes any negative impact. To deliver this type of solution to clients, the vendor will need to create and provide an architecture and solution that ensures zero downtime.
For how long have I used the solution?
I have been using Azure Backup for approximately seven years.
What do I think about the stability of the solution?
I rate the stability of Azure Backup a seven out of ten.
What do I think about the scalability of the solution?
We have engineers using this solution who report to me.
We use the solution regularly and we plan to increase usage.
I rate the scalability of Azure Backup a seven out of ten.
How are customer service and support?
I rate the support of Azure Backup an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used Veeam Backup and Veritas Backup previously. I switched to Azure Backup because we are able to have flexible deployment methods.
How was the initial setup?
The initial setup required some assistance. The deployment depends on the company's size and environment.
The first stage of our deployment is accessing the client's information, such as environment size, the reason for use, and what deployment model we are interested in.
I rate the initial setup of Veeam Backup & Replication a seven out of ten.
What about the implementation team?
I am able to the deployment of this solution in some cases. However, if it is a large environment I will need assistance. We need approximately two to three engineers for the deployment, but it depends on the requirements. We could need more people to assist. The engineers will have to have knowledge regarding Azure and hybrid integration. We use a third party for deployment.
Which other solutions did I evaluate?
We evaluated other options before choosing Azure Backup, such as Veeam Backup.
What other advice do I have?
Maintenance does not necessarily require any additional review. We can calculate and plan where everything based on the scheduled downtime. If the codebase is extensive, requiring a hundred or more hours of work, it would be advisable to allocate a team of three to five engineers to handle the maintenance tasks efficiently.
I would recommend this solution to others.
I rate Azure Backup an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Azure Backup
August 2025

Learn what your peers think about Azure Backup. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,985 professionals have used our research since 2012.
Solution Sales Architect at Softline
Easy to manage from a single dashboard and used to back up servers
Pros and Cons
- "Azure Backup is easy to manage from a single dashboard."
- "The solution should involve more redundancy types in the backup storage and support open-source OS."
What is our primary use case?
We can implement Azure Backup for any customer who wants to back up their servers, whether on-premises, AWS, or any other cloud. We can implement the solution in such scenarios if the customer doesn't have an existing backup in place.
What is most valuable?
Azure Backup is easy to manage from a single dashboard.
What needs improvement?
The solution should involve more redundancy types in the backup storage and support open-source OS.
What do I think about the stability of the solution?
I rate the solution’s stability an eight out of ten.
What do I think about the scalability of the solution?
Azure Backup is a highly scalable solution that can support a large amount of volume but lacks horizontal scaling. Ideally, we need to either push the MARS agent via SCCM or use some kind of tool to deploy the MARS agent in all the VMs. Although the solution's vertical scaling is pretty good, its horizontal scaling could be improved. Around 80% to 90% of our customers use Azure Backup in some way or another.
How are customer service and support?
The solution's technical support is okay, but even the support team cannot do anything if the feature lacks something.
Which solution did I use previously and why did I switch?
We have customers using other backup tools like Veritas Backup or Commvault Backup. Azure Backup is easy to manage from a single dashboard. If it is on-premises, customers can still take a backup of the on-premises environment if they don't want to increase the on-premises storage. Ultimately, it's an upfront cost for them. In that way, they won't use Azure Backup but will use Azure Storage to save one more copy on the cloud.
How was the initial setup?
The solution’s initial setup is straightforward.
What about the implementation team?
The solution's deployment time depends on the size of the environment. If there are fewer VMs, it will take less time to deploy. If we consider only one VM where we need to deploy a backup, then it will hardly take an hour or so to deploy it along with the recovery point. The deployment time also depends on the data.
If it is an Azure environment, the solution can be deployed in just a few clicks, and it will start taking a backup. If it is any third-party environment, users need to spend some more time on the deployment.
What was our ROI?
The solution's return on investment depends on the size of the environment.
What's my experience with pricing, setup cost, and licensing?
Customers choose their backup tool based on its flexibility and cost-effectiveness. Customers prefer Azure Backup because it has a pay-as-you-go model, and they won't have to pay an upfront amount at the initial level. The solution's pricing and licensing depend on the environment.
What other advice do I have?
We use the solution to protect specific data types or environments, such as an SQL database, a normal VM, or a file share. I suggest Azure Backup for a small or medium environment with 30 to 40 VMs. For a big environment, I suggest third-party backup tools, which are more flexible and manageable because they come with single dashboards.
Overall, I rate Azure Backup an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Snr. Infrastructure Architect (Data Centre) at LogicEra
The solution protects the infrastructure of an organization, but it should be made more application-aware
Pros and Cons
- "Our client’s infrastructure is protected by the tool."
- "The product must improve on a database level."
What is our primary use case?
Azure Backup is a mandatory service. We have recommended every client to use Azure Backup. Many resources and databases are being backed up on Azure in different zones and regions.
How has it helped my organization?
We have multiple clients. Some of them have data centers. They have 100 to 200 virtual machines. We have set backups, snapshots, and replication for every machine in different zones.
What is most valuable?
Our client’s infrastructure is protected by the tool.
What needs improvement?
The product must improve on a database level. It should be made more application-aware.
For how long have I used the solution?
I have been using the solution for one year.
What do I think about the stability of the solution?
If we have zone-redundant architecture, the stability is ten out of ten. If not, then it will be an eight out of ten. Overall, I rate the solution’s stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the solution’s scalability a ten out of ten. Our clients are small, medium, and enterprise-level businesses.
How are customer service and support?
Sometimes, we meet technically sound people. Sometimes, we don’t. The support team calls within 30 minutes if we launch a ticket. The support team should contain more highly technical people. Overall, the support is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The tool is very easy to deploy and configure. A person who understands networks can deploy and configure the product very easily. If a person has a clear concept of networks, they can work on any cloud solution. I rate the ease of setup a nine out of ten. We have many clients.
We have replicated our clients’ resources from on-premise to cloud and from cloud to cloud. The time taken for deployment varies for every client. If a company has 100 VMs, the tool can be deployed in two days. We can configure the tool with Azure CLI.
What's my experience with pricing, setup cost, and licensing?
It is a very cheap cloud solution.
What other advice do I have?
The solution is improving day by day. New features are introduced, and existing features are updated regularly. Oracle and Azure have some partnerships. They have signed an agreement. Some of our clients have data centers, and we configure their applications on Azure cloud. Azure clients also want to configure their applications in different zones and regions. Azure Backup is good. It can protect the resources of a company. Overall, I rate the product a seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Strategic Head | Azure Services and GRC at Braintree
Cost-effective product with good stability
Pros and Cons
- "The product is cost-effective compared to other vendors."
- "Azure Backup must include features similar to enterprise solutions."
What is most valuable?
The product is cost-effective compared to other vendors.
What needs improvement?
Azure Backup must include features similar to enterprise solutions, such as Veeam.
For how long have I used the solution?
I have been using Azure Backup for five years. We are using the latest version.
What do I think about the stability of the solution?
The product is stable. I rate its stability a ten out of ten.
What do I think about the scalability of the solution?
We cater this product to small, medium, and enterprise businesses. I rate its scalability a five out of ten.
How was the initial setup?
The initial setup has medium complexity. I rate the process a five or six out of ten.
What's my experience with pricing, setup cost, and licensing?
The product's pricing is a three or four out of ten, where one is inexpensive, and ten is costly.
What other advice do I have?
Overall, I rate Azure Backup an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. MSP
Critical Incident & Problem Management Lead at a manufacturing company with 10,001+ employees
The solution has decent scalability, but the technical support team is not the greatest
Pros and Cons
- "All of the core features are valuable to us."
- "I can’t use the solution to restore another native cloud solution. Azure must add this new feature."
What is our primary use case?
The product is a part of our cloud infrastructure strategy.
What is most valuable?
All of the core features are valuable to us.
What needs improvement?
The product satisfies the need for backups within Azure. However, it is not very flexible in the world of technology. I can’t use the solution to restore another native cloud solution. Azure must add this new feature.
For how long have I used the solution?
I have been using the solution for five to six years.
What do I think about the stability of the solution?
We have had very little downtime. I rate the tool’s stability an eight out of ten.
What do I think about the scalability of the solution?
The solution has decent scalability. I rate it an eight out of ten.
How are customer service and support?
We reached out to the technical support team for some minor issues. Microsoft’s technical support is not the greatest. Our experience has been the same across all the services.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We used Commvault. It is quite diverse in its capabilities and provides flexible options for backup across multi-cloud platforms.
How was the initial setup?
The initial setup was straightforward. The product is deployed on the cloud.
What's my experience with pricing, setup cost, and licensing?
We have enterprise-level pricing. I rate the pricing a five out of ten.
What other advice do I have?
We can use the solution if we don't plan to work in a multi-cloud environment. It meets our requirements. Azure Backup might not be the right product for us if we want a higher disaster recovery capability. Overall, I rate the tool a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Consultant at a computer software company with 501-1,000 employees
A user-friendly solution with a straightforward initial setup
Pros and Cons
- "Azure Backup is very simple to use and user-friendly."
- "Azure Backup's licensing model is very challenging because it doesn't give a clear picture."
What is most valuable?
Azure Backup is very simple to use and user-friendly. From the technical side, features like the tenant and the restoration part are much better. It's a Microsoft tool, and all the info we have based on the VMs will be built on the Azure platform. It's easy for us to do the backup in its OEM tool.
What needs improvement?
Azure Backup has some drawbacks. We can't have the granular level restoration, particularly for the Azure files. Sometimes, indexing doesn't happen in the Azure files. That's why we are keen to have a solution that can consider all the applications, all the OS, and the legacy applications.
One of the disadvantages of Azure Backup is that it doesn't have a MAC backup. In Azure, we cannot take the MAC backup for Mac devices.
Azure Backup's licensing model is very challenging because it doesn't give a clear picture. Whenever we go to the vendor or the OEM to buy some of the workloads, we have to take everything. We have to pay for the VMs and the storage in the Azure platform. Hence, the licensing model should be very simple for the end user to get things easily.
For how long have I used the solution?
I have been working with Azure Backup for three years.
What do I think about the stability of the solution?
I rate Azure Backup a nine out of ten for stability.
What do I think about the scalability of the solution?
I rate Azure Backup an eight and a half out of ten for scalability. Two thousand five hundred users use the solution in my company.
How are customer service and support?
We have partner support from Azure Backup. Usually, we can see support in the stipulated time. We get the support based on the SLA timeline.
How would you rate customer service and support?
Positive
How was the initial setup?
Since Azure Backup is a very user-friendly solution, its initial setup is very simple and shouldn't be a challenge for anyone.
What about the implementation team?
We implemented the solution through our technical team.
What's my experience with pricing, setup cost, and licensing?
We do not have any additional costs for Azure Backup.
What other advice do I have?
Sometimes the solution has a huge bandwidth. However, it lags and does not completely perform when it has low bandwidth.
We have around 11 people involved in the maintenance of Azure Backup. Out of these 11 people, five people are from the solution architecture, and the rest are tech support partners.
Overall, I rate Azure Backup an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Enterprise architect at Kapsch
Great when dealing with data corruption, file damage, or inadvertent deletions
Pros and Cons
- "Enables immediate recovery and immediate restoration."
- "The extensibility onto hybrid environments needs a bit of tweaking for those on-prem."
What is our primary use case?
We use this solution for across-the-board data protection. That includes VMs, and storage pools for basically any level of recoverability whether for files, storage pools or transactional data. I'm an enterprise architect.
What is most valuable?
Backup helps quite a bit in terms of immediate recovery and immediate restoration. It's very helpful when it comes to data corruption, file damage, or inadvertent deletions. The other component is the relatively broad data protection we get across the entire Azure landing zone. It backs up efficiently and reports better than a lot of traditional tools.
What needs improvement?
I think the extensibility onto hybrid environments needs a bit of tweaking. It's great in the cloud but when you're on-prem it requires quite a bit of infrastructure in terms of Azure ARC and bringing it back.
For how long have I used the solution?
I've been using this solution for around four years.
What do I think about the stability of the solution?
The solution is quite stable and reliable. We've had a few little nominal outages, but nothing terrible. It's much more reliable than any of the traditional on-premise kind of private cloud environments.
What do I think about the scalability of the solution?
The solution is very scalable for us but scalability depends on your location.There are no problems accessing Azure in Europe or North America but if you're looking at the newer regions, they're slower in adding the same capability. I used Azure in Dublin because there was no Azure in Africa. When they turned on Azure in South Africa we had to switch to that but we only got 50% of the functionality. South Africa should have been brought to the same level before we had to make the move from Dublin. It's taken us backward.
How was the initial setup?
The initial setup is fairly standard and not too complex. Deployment generally takes a few days depending on the size. Anything to do with data retention takes more time as we have to define the backup schedules and retention and those kinds of things. Validating the backups is quick and efficient but determining which data we need to keep and for how long, takes time. Those are all issues related to the customer.
Deployment steps are basically about carrying out an inventory of the workloads. You want to guard the types of protection you're applying specifically to databases versus different systems and services, and then how that ties into full recoverability. That would take a week maximum in the worst case and we do that internally.
We usually have two systems engineers involved in maintenance. Different projects require different capacities.
What was our ROI?
ROI is very good as long as you modernize your solutions and then it brings quite a saving. If you don't upgrade to cloud, and you just do a lift and shift, it'll kill you with the cost.
What's my experience with pricing, setup cost, and licensing?
Licensing costs are consumption-based so the more storage we eat, the more data we protect, the greater the cost.
What other advice do I have?
It's important to ensure that the capabilities you require are available in your region. Feature availability per region is the most important thing. You can't do a design for Azure in North America and then think that it's going to work everywhere. Azure is not consistent so you may be forced to buy third-party products that you didn't budget for.
I rate this solution nine out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Buyer's Guide
Download our free Azure Backup Report and get advice and tips from experienced pros
sharing their opinions.
Updated: August 2025
Product Categories
Backup and RecoveryPopular Comparisons
Veeam Data Platform
Commvault Cloud
Rubrik
HPE Zerto Software
Acronis Cyber Protect
Dell PowerProtect Data Manager
Veritas NetBackup
Cohesity DataProtect
Dell Avamar
Dell NetWorker
IBM Storage Protect
Veritas Backup Exec
N-able Cove Data Protection
Synology DSM
Arcserve UDP
Buyer's Guide
Download our free Azure Backup Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- Comparison between Acronis, Veeam and Azure?
- How does Azure Backup differ from Veeam Backup & Replication?
- When evaluating backup and recovery software, what aspect do you think is the most important to look for?
- Veeam vs. Dell AppAssure vs. ShadowProtect
- Help! Need an opensource backup solution to work with OVM, Linux, Windows, Sql server, Exchange, Sharepoint. Plus bare metal recovery.
- What will be the best strategy for develop a up to date BCRS?
- CommVault vs. EMC NetWorker vs. Dell vRanger
- Should I get a third-party backup solution for Office 365?
- What is the best next generation backup tool?
- Best backup for 100Gbps+ read and write with hardware encryption?