Automation Anywhere Reviews

We have used AA for multiple applications that were to be automated. We're interfacing a lot with Excel, scanned PDFs, image files, databases, file folders, text files, CSVs, and web applications. It's hard to pin down one. The tool can interact with SAP and Oracle which helps us automate the application faster. Mainframes can be automated and Citrix applications can be automated. 

We use it to automate all kinds of business processes. The primary use case is the RPA platform, even though they have the cognitive platform and the analytics platform. We use it for so many different things it's hard to focus on one. Now AIML is also incorporated which is a current requirement and an added benefit.

Data that was in scanned PDF format could not be extracted, but the IQ Bot feature has made it simpler. It's also easy to use and deploy. It is faster and the new features in A2019 are better than the previous versions of AA 11. Currently, new features like the Data Table have been added which helps in multiple forms. 

As it's now completely web-based it can be accessed from anywhere. As AIML is also incorporated where the machine learns by itself it helps in data accuracy and training time for the BOT. Time-saving is achieved and resources can be utilized for some human judgment work.

IQ Bot is very helpful as it is easy to learn and implement and the data output accuracy is almost 90%. Over time, the BOT learns from the validation which is an added advantage. Whatever I was thinking for version 11.3, it's being implemented in A2019. The incorporation of Python scripts is also implemented which will be easier for validations. The forms feature in A2019 is useful which can be used for voice processing where only input will be provided and BOT can perform the backend activity and get real-time data instead of Agents searching for the details.

In A2019 the dependencies that are being downloaded take a longer time that should be reduced. Migration utility should be provided so we can easily migrate from lower versions to higher versions. 

I would like to have reading from a handwritten text, which they are bringing in the next version. That will be a good thing. Some things that I do not see as of today are interactive chat or video interface. These are things that I will look for in the future. I saw something like image recognition, but something like a video or voice recognition is something that I'm looking for in the Automation Anywhere platform as an end-user.

I have been using Automation Anywhere for three years. 

The scalability really depends on how much RAM and how much network bandwidth we can do, how many servers we can apply. From the scalability standpoint, I don't think there will be any issues except for the increased costs.

It's good sometimes. Sometimes it takes time.

I have used different solutions. I switched mainly as A2019 is now web-based so desktop dependency is removed. IQ Bot is easier to use and learn for images and scanned documents.

Setup is straightforward.

In-house.

Cost-wise, it should be reduced.

Document Understanding and Abbyy Flexicapture.

Overall its good solution.

We work for a credit card client. There are a number of manual processes that can be done with Automation because the processes are truly rule-based and absolute for Automation. We delivered 10+ end-to-end solutions using AA version 11. 

A few examples are managing customer surveys, managing credit limits for a card, commission payouts, tax recovery, insurance claim documents, etc. In the above solutions, we worked with web applications, desktop applications, databases, Excel sheets, and other file formats. Automation Anywhere is easy to maintain and works well for years without any issues in production. We achieved good ROI and STP with AA in the last two years. We are happy to use AA as an enterprise version.

We are working for a credit card supplier client and there are a large number of manual processes that are rule-based and need a large human workforce to do the process which requires a large number of investments. By automating those processes we achieved high ROI, great customer satisfaction, better STP, reduced manual work, reduced processing time, high accuracy, and 24/7 working capacity with the AA bots. Our customer is highly satisfied with the given solution and they are ready to invest more in the near future to automate a number of tasks.

We use AA Client, Bot runners, Control room, IQ Bot, Bot insights. With the AA Client, we are able to automate almost all kinds of automation requirements without any big challenges. We found the availability of the number of commands provided by AA is really helpful to do automation within a small time frame. We used IQ Bot to extract information from the structured documents and we achieved better accuracy with IQ Bot for field extraction and we did the process in less time compared to manual efforts thanks to AA providing such a business-centric solution.

While using IQ Bot we found that data extraction accuracy is a bit weaker in semi-structured documents compared with structured documents. We would like to see improvement in the data extraction part of Automation Anywhere IQ Bot. In version 6.5 handwritten data extraction capabilities were not there so if we can get it in upcoming releases then it will be great opportunity to automate tasks which are working on some handwritten documents. 

Another additional feature we are looking for is logo matching and signature matching capabilities with IQ Bot.

In addition we would like to see more compact version of AA which can be controlled over mobile devices.

I have been using Automation Anywhere for two years.

The product is used to automate mundane and repetitive business processes and in turn, increase process accuracy and headcount benefit.

The primary area this tool focuses on is automation in RPA. Service-based companies use this tool to provide automation services to organizations who would want to go on a digital journey to cut their expenses, or to organizations who focus on helping their employees get rid of mundane tasks and provide them more efficient and oriented tasks.

Digital implementation would be the primary focus.

Automation Anywhere has transformed the financial/healthcare/automobile sectors to a great extent by automating backend office work. It also automates parts of frontend office work, as well, using attended automation capabilities.

Automation Anywhere's product strategy has helped service firms get a very good client base and has increased their service capabilities. The product has a very good roadmap and a very good customer base, and this would help service providers to get a lot of customers in the market.

The most valuable feature would be ingesting data into third-party applications through seamless technology. Be it a Windows application, a web application, or a legacy tool, Automation Anywhere is able to achieve automation on these technologies seamlessly.

Another interesting feature would be the ability to massage and clean data and perform some sort of data analytics using the data, this would be very helpful when Excel-based automations are performed and the user needs to spend very little time now to verify the results.

The cloud version has been enhanced to a very great extent by being completely built from scratch and using a different technology stack altogether. The idea of going on-cloud is a very good option as it does reduce the effort for the infrastructure team to set up the environment, and this would be very helpful for the development team to seamlessly build things and deploy them.

Going on-cloud comes with security hiccups and concerns. The product team has managed to go both on-premise or off-premise, as per comfortability, but the cloud version has more concerns.

We have been using Automation Anywhere for more than two years.

Highly stable with HADR.

It can be scaled to a very large extent.

The technical support is good.

We did not use a different solution prior to this one.

The initial setup is of medium complexity.

In terms of pricing, this is a good product.

We evaluated both UiPath and Blue Prism.

Being a QA analyst, I am involved in testing my application's stability on a daily basis. A2019 helped me in automating the repetitive process that I have been doing every day.

Once I get familiarized with A2019, I am planning to discuss with my teammates how to implement it into our project for all of the new requirements.

Our primary use cases are smoke testing of the applications, sending email for reports, stability testing, API testing for REST services, database testing, and pulling data from Excel and using it in applications.

A2019 has significantly helped us in reducing the overall time that we have spent on our application manually. Going forward, we have also planned to implement the IQ Bot feature that we are still exploring.

Tasks or activities that were taking almost six hours a day have been reduced drastically to 30 minutes, which saves time as well as business costs.

Smoke testing of the application is performed.

Sending reports and sending emails is easy.

I have found the below items most valuable:

1. The ability to find objects easily through the 'Capture' option saves your time most significantly.
   
2. The ability to run only a particular step, instead of running it from scratch.
   
3. The ability to debug.
   
4. Given that A2019 is a web application, it saves space in a significant manner.
   
5. It is user-friendly and anyone can learn easily.
6. No coding knowledge needed.
7. The flow chart view of the steps is very easy to understand.
   
8. The free learning course provided helped me a lot. I was able to better understand and also practice on my own.

I would like to have on-call customer care support so that if the user gets stuck anywhere, he/she can get the issue clarified.

Additional details or support can be provided for IQ Bots.

The Help menu/description can be provided while hovering over actions so that it can help us better to know them.

The Variable feature can be improved, as there is no single place to handle all your variables.

Sometimes, while recording, the screen hangs and we are not able to perform any actions during that time.

Also, the support should be more user-friendly, as we are not getting any support online.

I have been using A2019 for more than five months.

This product is extremely stable.

Scalability is very good.

I was using Selenium but because it involved too much coding, I switched to A2019.

The initial setup is very easy.

I implemented it on my own.

The cost can be reduced a little for users.

I did not evaluate other options before switching to Automation Anywhere.

Primarily we use this to get rid of the time-consuming and repetitive tasks such as sending TDS certificates to the client according to their PAN details, invoice processing, and collecting data from online websites.

Processes related to the invoice, Sales Order, and Purchase Order are commonly used so as to avoid time delay and increase efficiency.

We have also developed bots to browse to share market sites and generate a report on the Top 10 Gainers and Top 10 Losers, which has been scheduled, and the report gets mailed to all at ease and on time.

Automation Anywhere has been a boon for our organization because the tedious task that used to be hectic and made us remain seated for hours is now done with a single click.

The development of bots has helped a lot for every branch in the organization, whether it be financing, HR, or the IT department. Now, employees are not depressed working the same repetitive tasks and that time can be utilized for some other productive work.

While many of the bots are scheduled, reports are automatically generated on time and there is nothing to worry about regarding the time constraints.

There are many valuable features in this product. The OCR for character recognition has helped a lot during the invoice processing and billing, as there are some parts of the documents which are handwritten.

The scheduling of bots is also very important. No matter where you are, you need not be physically present for running the bot at that particular time.

Error handling plays an important role when you schedule a bot because if you are not physically present and something happens, you need to know what has gone wrong. 

We do not have a precise area that needs improvement, but sometimes while running bots that traverse through different websites, the screen hangs or takes time to fully load. This in turn increases the wait time. So, if possible, having saved a screen while the earlier bot runs and comparing that saved screen with the current bot run, so as to get an idea if the screen has been fully loaded or not, would be great. 

Though we can make this happen by adding extra logic to the bot, this would increase the bot size for every new website search.  

We have been using Automation Anywhere for more than two years.

In 2018-2019 it was AA v10.7 and then in 2019-2020, it was updated to AA v11.3.

Nothing as such, as Automation Anywhere keeps on upgrading which in turn makes it easier and efficient to develop bots from the prior version.

I primarily use Automation Anywhere A2019 to professionally develop RPA bot solutions for our clients and our own internal uses.

I personally use the free community edition for personal practice and personal projects outside of a work environment. 

Our organization has A2019 Enterprise on an on-premise server, but for my home use, I simply log in to my community edition account from my own desktop computer. 

Our clients use a variety of on-premise and cloud-deployed installations for whatever their specific use case is. 

Automation Anywhere has presented us with a platform that is easily accessible from a web interface, enabling us to write code for RPA scripts without having to download a dedicated software application.

It has provided us with a robust set of RPA actions, making it both easier and quicker to develop functional scripts. AA has continually listened to our feature requests and customer insights and maintained a positive relationship with us on that front. 

It has also presented us with an active AA developer community and bot store, allowing us to learn from the best practices of others. 

The features I most appreciate are the built-in version control system, historical log, audit trail features, and the breadth of RPA action commands included out of the box. 

I also like the credential locker functionality and think that feature was developed in a logical, clear, and helpful manner.  

It is nice being able to develop and manage/schedule scripts from the same web browser interface, but there are times I wish that the bot developer screen was made more user friendly. Some of my recommendations for solutions of that nature are listed below. 

I would like to see a button on the bot developer web page that allows you to "expand all" and "close all" actions, folding them up into their respective "Steps".  

I would like to see a comment feature that allows you to embed comments/notes into an action sidebar, without having to actually take up a line of code in order to write such a statement. 

I would like to see a dedicated XPath web interaction drag and drop action that allows you to click/interact with websites via an XPath query. This way, you are not required to use the recorder action to gain this functionality. 

I would like to see an option allowing you to change the color scheme of the bot developer page, so you can use colors that are less harsh on the eyes when developing a script. A simple dark mode skin would be nice as well. 

I have been using the A2019 Enterprise platform for several months now, but have been using the Automation Anywhere Community Edition for about one year. 

The stability of the solution is good, although as expected, there are periodic growing pains associated with the rapid development and rolling out of the A2019 platform.

In general, the platform has grown more robust with each release, and I expect its stability and functionality to only improve over time. 

I believe it is scalable and valuable to any organization looking to implement an RPA solution within their organization. 

I have only used customer support once, but the support team member I spoke with was very friendly, knowledgeable, and helpful. 

I previously have used and experimented with several different RPA platforms, including but not limited to Workfusion, UiPath, Blue Prism, Microsoft Power Automate, WinAutomation, Robin, and somewhat similar to RPA - AutoHotkey. 

As an RPA developer, I do not personally have a number to share here that would reflect our organization's ROI. 

As an RPA developer, I do not personally have much to say about this topic. I find the license pricing to be competitive and reflective of the pricing models throughout the RPA space, and I believe there is a lot of value in continuing to maintain the free community edition platform. 

As I listed above, I have experimented/evaluated just about all of the market-leading options as well as the most popular options that are currently growing in recognition in the RPA space. 

I have done my best to outline my thoughts about the Automation Anywhere platform here, and do not have anything else specific to share. 

We use AA for automation of daily mundane tasks, which allows me to focus more on tasks that resonate with my interests. These are Excel-based daily tasks.

We also use it for:

• Automation of long, rule-driven tasks that only require some fixed mouse clicks & keystrokes. This saves time and reduces human error
• Deployed bots to work alongside human counterparts for cross-communication between legacy and new platforms.
• Automated data entry and data validation workflows for 24/7 output.
• IQ & Discovery bots for more complex use cases that require image processing & artificial intelligence.

Automation Anywhere has helped our organization to save human efforts on mundane tasks and shifted it to more analytical/interesting tasks.

We have saved hours so that we can spend more time on deriving insights from business, which will help us to increase our profits. 

We have leveraged automation to increase economies of scale and value-added work while reducing operating costs.

The most valuable features include:

1.  UI Automation including mouse clicks, keystrokes, opening & closing applications.
2. The OCR package allows us to read texts from files.
3. Excel automation can automate most of the tasks and even allows you to automate them without having the application on the system.
   
4. FTP automation allows for maintaining archives on FTP, as well as placing & deleting files from the FTP server.
5. Recording tasks with dynamic variables is helpful for web-based automation.
6. Mail automation allows for downloading attachments and saving emails on the system.

Improvements that can be made are:

• It should be easier to automate tasks on a virtual machine that uses a different environment altogether.
• The AA portal should not give us pop-ups every time a bot agent is updated.
• Ease of debugging & inbuilt debug messages can be improved to help find relevant bugs easily.

In the next release, they should add the Tableau tool as a package since most organizations use it for reporting & analytical purposes. Useful actions would be:

1. Opening & closing tableau
2. Downloading sheet data in Excel
3. Refreshing extracts
4. Publishing Tableau

I have been using Automation Anywhere 2019 Enterprise version for a year.

Best customer service. They heard our case and provided the solution in a short turnaround time.

We did not use another RPA solution prior to this one.

The initial setup is a little complex when it comes to dealing with installing certificates and the bot agent.

It is the most economically friendly and it provides you with a lot of functions.

We did not evaluate other options before selecting Automation Anywhere.

I have automated the applications that we use for daily checks. We automate the application health check functionality, capture the result in an Excel sheet, and share it.

By using this, we are saving time and we no need to do routine work, as it is now automated and the result is shared with all of the end-users. We are able to navigate if any further application changes.

It captures all of the day-to-day activities and monitors the jobs at the time we specify. It helps with all technologies.

Automation Anywhere, by the name, can be used anywhere for automating tasks. Everywhere automation and anywhere automation. By using AA, we are able to reduce the time and manpower spent on tasks.

We can also have data updates in form of email, which can be saved for later usage.

It is very easy to understand the code.

AA helps in moving people's current trends using the current technology. AA is an RPA tool that makes robots do all of the work or jobs as assigned.

AA is a good tool for all technologies in all organizations.

The features I found valuable based on my usage are:

• Error Handling helps to find the exact error line in the logs.
• Email can be used to send emails to any number of users.
• Excel advanced and basic modules help to execute most of the commands in Excel.
  
• OCR captures the exact text.
• Keystroke shortcut is used within the shortcut, like TAB or ENTER.
• The universal recorder captures the specific options that need to be captured.
  
• The mouse click option can be used to capture exact actions.
• The delay function can be used to make applications wait for a specific time.

In the Universal Recorder, we face minor bugs in A2019. For example, the browser closes and using the recorder.

There are some minor bugs in the universal browser. In cases where Microsoft Silverlight is used, it doesn't capture the button.

In V11 we use OCR, it captures the image and displays the text it captured. However, in A2019, it only captures and does not display the text.

In A2019 it does not display the exact running status, but rather it displays the previous one.

In V11, we used to add images in email message boxes with the current date and time but in A2019, we are unable to do so 

I have been working on Automation Anywhere since February 2020.

The first-ever RPA tool that I used was AA V11.

I started with AA V11, completed the Advanced and Master certifications, then moved to the next version, A2019.

AA comes at a more affordable price than the other tools.

AA is the best tool compared to others in the market such as UiPath, Blue Prism, and ProcessRobot by Softomotive.

I am expecting that in the next versions of A2019, more actions will be added.