Automation Anywhere Reviews

I started my career in RPA and the first tool I learned was Automation Anywhere v11.3. Within a month, I learned the tool and was Master Certified in it.

I had noticed that the majority of clients for my company demand developers who know AA well. I wondered why, with so many other tools available, why clients are so interested in AA as the only RPM. This is when I realized that AA is much easier, more reliable, and has value for money also with good and vast customer support.

In the past two years, I have become somewhat of an expert with Automation Anywhere. As a senior RPA developer, I deal with clients alongside my project manager and I always suggest AA. It is worthwhile to know that most of our clients are already aware of this tool, its market popularity, and its capabilities. This makes it easier to solidify a business relationship with them.

Thanks to the benefits of Automation Anywhere, 90% of our clients trust and use this tool.

I love its reliability, ease of use, and the vast customer support that are always present to help us.

In the new cloud-based version, A2019, some good upgrades have been added. I feel that everything has been covered in A2019 that was missing in the older v11.3. These advancements have helped to impress our clients and create new business opportunities with them. As a cloud deployment, it saves clients problems with desktops that occurred with the previous version, v11. There are also more commands and features that have made it more awesome for me to explore and play with new commands.

I love the user interface and the automation commands they have provided in the AA 2019 version.

Especially while using v11, I often experience freezes with OCR extraction from PDF files. It just didn't work properly. I had to work around this using Python scripting. It would be a big improvement to have the inbuilt OCR capability work seamlessly. A perfect OCR would be awesome. 

I have been using the Automation Anywhere tool for the last two years.

The new version offers no compromise regarding stability. 

I will rate this product a ten out of ten for scalability.

I had contacted technical support two or three times and they solved my problem on the same day. I will rate them a ten out of ten on support. In my opinion, they are the best and I hope that they maintain the same.

I started working with AA and have moved to the A2019 version. I never switched to another tool, as AA is one that I have found reliable, and has everything that I need for RPA.

ROI is something my management knows, but as a developer, I cannot say for. However, I am pretty sure that AA has benefited our company.

The cloud-based version comes at an increased cost, although our clients are happy with the new features and have not complained about the pricing. Precious things are valuable, and they know that.

I started with AA and have not evaluated other RPA products.

It has now been two years and I have migrated to AA 2019. I now consider myself an expert in Automation Anywhere. Thanks, AA, for providing such a big and powerful platform to us.

I always recommend this product, and that clients implement AA first.

Our primary use case is the comparison of field-level capture status of English invoices done using UiPath Document Understanding, with a converted CSV header and table-format CSV file of invoices done using IQ Bot A2019.

Automation Anywhere (AA 2019) IQ Bot has improved efficiency and is very useful for the Conversion of Invoices to CSV files and JSON files to PDF boxes.

The most valuable feature is the conversion of PDF Invoices to CSV and to PDF Boxes.

The conversion time of invoices to JSON File should take less time using AA2019 IQBot, the report file creation feature should be added into IQ Bot A2019.

We have been using Automation Anywhere for the past four months.

Our use cases include email filtering to get rid of spam, phishing, and many more.

Workflow automation has helped a lot with cost reduction, greater accuracy, and delivery speed. It then continues to add value as it picks up momentum and spreads across the organization.

Workers now have more time on their hands to use their intuitive minds to think about great ideas. All we do is train our digital workers, then they do the work 24/7- 365 without any errors, unlike humans who need time in the day to rest. They are the best part of the business.

All of the business processes we can automate, such as the digital forms you can create, have improved the way we function. The digital forms reduce a lot of paperwork, as well as the stress of losing or misplacing important data.

The sales team is also doing great because their sales operations are improving with the usage of AA.

It offers insights on how to improve with the dashboards that represent your business KPIs. You get information about the trends and know exactly where to improve, and even how you can achieve that.

The sales process is also automated in instances such as follow-ups.

The marketing automation software provides easy workflow creation and management. It increases productivity and it is easy to follow and optimize. Use workflows to set priority, status, and route incoming tickets to ensure your SLAs are met.

Trigger responses are real-time responses that are easy to send to customers. Every response needs to be prompt because even a five-minute delay can lead to a lost customer opportunity. The software has a feature that allows you to time and schedule your responses so that they can be sent in real-time. 

In the control room, the manual bot update should be looked at. I would like to see a technology where they can automatically update or upgrade themselves to the latest version, without having to uninstall the current bot.

Bots should also be automatically downloaded to all computers or devices in the organization without people having to individually install them on their machines.

The device connection can also be improved, as I happen to lose connection most of the time. 

My company has been using Automation Anywhere for a while now, but I have only recently joined and I'm still in training.

Stability is high because these are machines with fewer errors compared to humans, and more production time because they work 24/7- 365 without taking any breaks. 

Scalability is very high and there is no need for numerous source codes. Should the size of the organization go up, there is no need to worry, as AA can handle any size.

They solve tickets quickly and are always ready to attend to any queries, concerns, etc. The service is excellent.

This is actually my first real job and I'm currently doing an internship, so I have not used other RPA products.

The initial setup was straightforward and the instructions were easy to follow.

The implementation was through an in-house team.

Our ROI is an average of 6.5%.

There is a free trial so that they can get an overview, and there are different licenses that are very affordable and can suit every business model.

The company that I work for has evaluated other options and they were also using Zoho.

My recommendation is that more businesses should use it. AA doesn't require any prior IT or developer experience, and it has lots of tutorial videos of how-tos. 

Our primary use has been to automate a few mundane tasks in the organization, which really helped us in this COVID situation. As most of the people are WFH and we were not able to connect to each and every individual, it helped to ease everyone's tasks and ensure they were completed on time and without errors.

Because of this, our customers are happy and our vendors were able to help us in terms of meeting our customer satisfaction and not compromising on anything. This has become the new normal for us and we have started adapting to it.

Human hours are saved and are utilized in other tasks. Since we all are in a critical situation, our office was shut down temporarily and functioning over the cloud. Employees were facing several problems like network issues and we couldn't arrange things for them, so we ended up taking their tasks and start automating them.

This ensures that they were utilized in customer satisfaction roles and that the issues were not left unattended.

A few reports and emails were automated to communicate with customers because our US server was offline.

The most valuable feature is recording in the Control Room, as it allows me to chose what I want to have recorded, ensuring that I get the right thing on time.

All of the options are available in the control room and with the search capability, even a person who is not from a computer background can easily create bots.

Certain areas of the user interface require improvement. Most of the time, it's pretty easy to drag and drop the required field but it would much better if we had voice commands so that I save time instead of using my mouse and keypad.

It would be better if it were digitally designed so that users can feel the live experience as if looking at the exact interface, rather than the logo.

Replacing the list of search options with voice commands for each item would be great.

I would like like to see changes made to the appearance of the control room. Although we all love the brownish dark mode, it would be better designed with white and orange instead of the dark brown colour on the left side of the panel.

We have been using Automation Anywhere for two years.

My primary use case is for Medical Content validation and Ecommerce Process follow execution and analytics with data available.

It improved on 40+ % of manual effort which was a pain point for project budget and Project team SMEs.

• Control Room 
• Bot Creation 
• Logging Scheduling Task 
• Trigger for Monitoring.

• Available Data Analytics  
• More on AI Front and Deep Learn concept

I have been using AA for two years. 

• Automate and Digitization
• Process understanding
• Finding gaps in process
• Process re-engineering
• Process mining

All customers were happy after automating using AA because:

• Better accuracy
• Easy to develop and manage
• Easy to manage orchestrator
• It's an automated simple process within the organization.

Metabots and IQ bots.

PDF extraction and cognitive automation need improvement.

I have been using Automation Anywhere for one year. 

The stability is awesome.

Scalability is good.

Their technical support is very good.

We used Ui Path. We switched because of the cost.

In-house.

We have seen good ROI.

• Automating frond end and back end office jobs.  
• Automating tiring jobs - Automation Anywhere is used to Automate many jobs that are repetitive. 
• To deploy a digital workforce and optimize productivity.
• Report generation.
• Revenue forecasting.
• Beneficial to QA processes.
• Data validation and auditing.
• Data replication and migration.
• Customer Relationship Management and other operational sales activities                               

RPA helps to Automate these jobs perfectly.

With better technologies and research at its disposal, we will see a decrease in the cost of RPA tools.

With it, the other processes on work, the automation cost will dramatically reduce in the upcoming years.

Moreover, as the number of robotic vendors grows, the RPA licensing will see a significant decline rate in RPA licensing and with more space for changes.

RPA Security:

With more significant responsibilities on the robots’ shoulders, the bigger are the possibilities of a breach and system failure.

There will be an improvement in protection measures from the new types of cyber threats or any internal faults will see an increase due to a constant rise in security requirements.

Better Cloud-Based RPA Platform:

According to “Robotics Process Automation (RPA) – 2018 Annual Report,” Everest Group, 2018; currently over half of all RPA processes (~57%) are attended.

Including cloud-based, unattended RPA represents the remaining 43% (33% on-prem, 10% cloud-based).

The growth of IoT and improved cloud services gives more flexibility and security to Robotic Process Automation.

The cloud supplies unlimited, off-site storage, and on-demand access to data.

Automation at its best:

About 70% to 80% of rule-based processes in a business can be automated. RPA has a good hold in both the back- and front-office with advancements in AI, big data, speech recognition technologies, machine learning, and deep neural networks.

As a consequence of predicted growth in the field of Cloud-based tech and natural learning processes, RPA tech is positioned to be even more integrated, automated, and independent.

Workload management is a cool feature of Automation anywhere.

Automation Anywhere is one of the most popular RPA vendors offering powerful and user-friendly RPA capabilities to automate the business processes that are performed by humans. AA is a web-based management system that includes a control to run end-to-end automated business tasks for companies. Over 500 leading brands across the world use this tool to handle and scale their business processes with near-zero error rates and minimizing operational costs. AA allows building scripts to perform repetitive tasks instead of writing code. They can automate a broad range of chores from basic level Windows configuration steps to the ultimate networking and remote database processes. The three core components in the AA architecture are:

Bot Creator – It allows the developers to create bots to automate their desktop-based applications.

Control room- An application that works as a controller and handles the entire execution and management of clients, scripts, credentials, roles, security, etc.

Bot Runner – A machine that allows us to run the bot. The status of bot execution is reported back to the control room.

The company offers various products to support enterprises in their journey of digital transformation. They are as follows:

Automation Anywhere Enterprise RPA

The product is dedicated for the business user and comprises advanced capabilities to offer an intuitive interface for the business user, bot developer, and automation administrator. This platform is easiest to use, supports to avoid complexity, and ensures fast adoption & rapid deployment. It not only fulfills the requirement of the digital workforce but also be flexible to evolve with the business needs.

2. IQBots

IQBot is a cognitive bot designed to support as well as learn from business users and enable the business user to experience the power of advanced artificial intelligence technologies. Integrated with the automation anywhere enterprise RPA, the IQBot offers enterprise massive gains in productivity, as it includes competence of automating complex tasks involving unstructured data. The table below explains the different types of bots in automation anywhere: Task bot, Meta bot, and IQ bot.

Image1-28

3. Bot Insights

The platform displays statistics and graphs to analyze bot performance in the system. It also allows calculating the time saved in the automation process. It is the first analytics solutions build for bots. Bot Insights tightly integrates the real-time business insights with the digital workforce performance.

4. BotFarm

It is an on-demand enterprise-grade platform for RPA bot. The platform scales the capacity of the digital workforce by deploying bots anytime, anywhere with a single click. It can create, deploy and handle thousands of software bots and can ensure resilience, elasticity, and scalability.

5. Bot Store

The first marketplace for plug and play bots dedicated to business automation initiatives. It enables enterprises to discover, deploy, and mobilize bots, including process bots, application bots, and cognitive bots in a fraction of seconds.

I would like for AA to add an inbuilt debug log that has functionalities to view the values of variables during run time in order to have a point-to-point debugging in case of an error.

I have been using Automation Anywhere for one year. 

Automation Anywhere has been useful to implement business solutions that were previously performed manually by the business Team.

We have been using it to automate applications such as Excel, PDF, Web applications, Windows applications, Outlook, Word documents, and more. Using it will help reduce the time and improve the efficiency of the project, and also to reduce FTE.

Our organization also uses IQ Bot and Metabot for projects that require cognitive capabilities. Also, the OCR extraction helps in reading data from PDF.

Automation Anywhere has helped customers to reduce the time and manual effort required in day to day business by automating multiple projects.

The features like IQ Bot and Metabot have helped our organization to gain business trust and provide a greater number of unique solutions to our clients for complex projects. Also, Automation Anywhere is very easy to learn and implement solutions by any developer. That gives organizations the power to automate complex and unique solutions to bring a change and drive to automation projects quickly.

Solutions which require cognitive abilities can easily be implemented using Automation Anywhere. It's great to have a tool that gives the power to automate ML/AI requirements. 

Also, the features like the terminal emulator and Active Directory that are provided by Automation Anywhere are great to implement solutions.

For improvements, I would like Automation Anywhere to add new default mail operation commands, which might help developers to automate Outlook solutions easily and effectively.

Similarly, some PDF commands can help developers to automate complex PDF automation projects and help developers to extract the PDF data more accurately and precisely. IQ Bot has some limitations that should be improved in future releases.

It would be great if the work items concept is improved; that would help the developers and support team.

The AI and ML features should be more fully explored in the future.

I have been using Automation Anywhere for one and a half years.

The stability is good.

Automation Anywhere's scalability is good. We are planning to use the cloud infrastructure for our project. We hope to implement projects with 100 and 200 bots in the upcoming days. 

Automation Anywhere is the best tool to scale up and increase the bots without facing many issues in the production environment. 

The customer service and the technical support team are doing good work. Whenever we face issues, the Automation Anywhere team helps and supports in resolving them.

Because of this, we have not faced many issues in the implementation of projects. I hope this continues into the future, as well.

I have also used the Blue Prism solution but it does not allow you to implement cognitive requirements. Because of this, we switched to Automation Anywhere to help clients build cognitive and AI solutions.

We had an expert team who helped with the installation and set up of the infrastructure, without any major issues. Hence, the initial setup didn't require much effort and was easier to implement.

We have implemented Automation Anywhere with the help of an expert team. 

We have saved around 90% of the time that would be required to perform tasks manually.

Now, with the implementation of the solutions, the clients are really happy to see that the time and the cost are being saved due to the automation of their projects, without any variations in the results.

The same results are being achieved in other automation projects using this product. Our company has also partnered with Automation Anywhere to deliver more solutions to different clients.

I hope other clients also get the same benefits that we have achieved in our project. In our project, we have reduced the manual effort by 90% and have also reduced the variations in results achieved using automation by 40%. I hope this percentage should increase over time so as to benefit the team more.

We are proposing a documentation solution like archived files, payroll, and integrating data between Excel forms and CRM/SAP.

We have a solution for how to digitize archived files into PDFs and distribute them to a dedicated folder. We use Excel forms to manipulate data, then the physical data will be scanned and contains the date, which will be input by the user manually. After that, the bot will execute the process for distributing the file, and finally, will send a report to the user.

We use analytics as part of the result.

We are not the end-user. Rather, we are helping users to get the best solution out of their business process. Mostly, we are learning from webinars or the AA YouTube channel.

We know that many things can be solved by using RPA, but the con is that the branding image of AA in Indonesia is low. We have to compete with UiPath on a line per line basis, so it will be not easy to persuade users to use AA.

I hope we can get more support for AA to expand in the Indonesian Market.

There are many features that are valuable including Whatsapp messages, OCR, and image recognization, but I have not tried all of them.

My opinion is that we need to have a video or tutorial on how to implement these features, as well as seeing what results to expect. We are having difficulty explaining RPA to users if we have to. The competitors can present the features more interactively using video, which is better than a PowerPoint presentation. Having this would make it easier to sell to the user, because the market in Indonesia prefers to see the demo/result, as opposed to learning the technical aspects first.

Similarly, they would prefer to see a success story and case study, instead of listening to a text presentation. I think we need to create an interactive presentation that is more creative and gives more proof of results for the process, and lesser in terms of technical description.

We have been using Automation Anywhere for seven months.

I have experience with traditional RPA.

IQ Bot is useful but the price is not friendly. Many users are interested to try it, but the cost is not a good deal when you consider ROI.

The price between distributor and partner is different, especially in terms of the discount. We cannot lock the discount from partner to distribution, so we still have a different price. 

We have evaluated other products but we need more time to see the results of our automated processes.

I would love Automation Anywhere to expand the market in Indonesia but I need more support. This is not only from a technical perspective, but business development assistance is needed to grow the market in this region.

Our use case is to extract information from web applications.

We use this tool to perform an end-to-end process flow that includes extraction, execution, and updating.

The product is simple to use and provides a good base of functionality out of the box to cover most automation scenarios. It is also very extensible in that functionality can be added through the use of class libraries, and AA works as the glue between several processes at our company. Many times, it is the quickest and most effective solution to implement right away, while other solutions require exponential amounts of support.

I am updating my review score to be slightly higher due to its expanded realm of use cases I have explored and successfully implemented.

It helps in increasing accuracy and decreasing human errors. Also, it helps to double the rate of productivity. It is highly accurate and gets up and running in a very short period of time.

You can keep the Bot learning by feeding more and more data sets, which makes the whole process highly efficient.

It is very cost-effective when deployed and when scaling out to the limit. Each command in the tool is more effective to build a bot very easily, without any issue, and less coding is required.

It can be easily learned by anyone who spends a bit of time with it.

The Workflow Designer helps to create the sequences and assigning end-to-end tasks.

Image Recolonization helps with scanned PDF documents, where it will identify certain clauses. Using AA validates all of the PDF documents with high accuracy and less time.

Bot Creator and Task Editor and valuable features.

IQ Bot and Meta bots are super-efficient and AA has a control room that is easy to use with lots of features.

IQ Bot helps to automate PDF and image documents.

It helps in daily reporting through email automation.

Exception handling is pretty decent and we don't have to worry about a process being stuck, as it moves to the next iteration on its own.

Cloud-Based architecture is what we expect.

Training is good and interactive but the final certification exam is very tough and it requires in-depth practical knowledge.

I think the process design flow should be simpler than the present feature. Nothing much, but requirements keep adding with complexity, so automation becomes complex for now. That should be one more area of improvement.

We have been using Automation Anywhere for two years.

We did not use another RPA product prior to this one.

We came to know about UiPath and Blue Prism.

This is a perfect solution for us and Automation Anywhere helps us to close many deals. I thank them for that.