Acronis Cyber Protect Reviews

Imaging operating systems and restoring on different hardware.

This product gave us two major features :

1. Imaging allowed us to create clones from the production server with ultimate speed.
2. Protection against server failures with ability to restore on different hardware.

The application Linux interface and the error reporting as it's very ambiguous

3 Years

No, deployment is not that complicated.

Yes, especially in the restore, a simple update for the software messed up the whole setup.

No, with proper licensing no issues.

Customer Service:

On a scale from 1-5 (1=worst, 5=best), they are 2. The customer service we receive is from Acronis's partner in Saudi Arabia.

Technical Support:

On a scale from 1-5 (1=worst, 5=best), they are 2. They don't have a free toll number, their web based case support wasn't good and most annoying every time you I had to call I have to go through the first line of support and answer the same questions and apply the same procedure.

We already having another solution which produces the same result for Windows. But, for Linux this software was the only one we knew about that supported the version of OS we had.

Yes, straight forward with clear instructions.

In-house team.

Protection of the production environment.

Excluding the licensing fees, we used a virtual server to install the management console and agents didn't require that much of resource so we didn't need to upgrade any specs on the protected systems. Also, the images were stored on already existing storage. So, basically except the man hours spent on working with software there were no real investment in the setup.

No, because of OS compatibility it was the only one we knew about.

The product is good but using it on Linux is a bit difficult.

I would recommend it to any company that wants to implement a low cost solution.

• Central management of backups; convenient way to manage and monitor backups.
• Ability to restore backup to machine with different hardware.

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The software requires a number of network ports to be open between the management machine and the clients and backup devices. It would be good to eliminate the SMB port requirement between the management machine and the backup device.

It would also be helpful to reduce the number of required ports between the clients and the management machine to just one incoming and/or outgoing port.

Bare metal recovery of a machine from backup requires hard drive drivers to be manually loaded. It would be helpful if the various hard drive drivers were included in the recovery boot media.

No.

No.

Technical support has been excellent.

We switched to Acronis Backup because it allows us to easily manage and monitor our backups.

The initial setup was straightforward. The management interface is intuitive.

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There are cheaper backup solutions around, but they are not as straightforward to set up and to use and lack some of the features of this product. By researching pricing for the same product on Google, we were able to negotiate a good deal.

We did evaluate other products and Acronis Backup Standard best met our needs, subject to our budget constraints.

This is a great product. When evaluating different products it is important to test the recovery from backup. Acronis provided better recovery from backup options than some other products that we evaluated.

It provided us with a fast and reliable way to recover a complex operating system, from one server to another so as to increase the business continuity.

Imaging of the operating system is the most valuable feature. We were performing an in-house upgrade of some critical servers, we wanted a recovery plan to go back to the operating status of the server.

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Actually, the version I used is quite old, so at that time it needed a lot of improvements. However, I didn't try the latest version, so I can't have a clear idea about it.

We ran a scenario where we took an image from an operation system and then, we attempted to restore it; it worked perfectly. After a while, we attempted to run the same scenario with the same versions and the same servers, it failed several times, before finally succeeding with the help of their support.

There were no scalability issues.

The technical support is less than average.

Previously, I was using Symantec System Recovery.

The setup was straightforward, i.e., one standalone installation on one server connected to one iSCSI drive to store the image.

Their prices are average.

According to the compatibility matrix of the operating system, we had this product as it was the only available product included with it.

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Since the experience was quite an old one, the advice would be outdated as well. :)

We installed the Acronis Backup agents on the user's computer stations that require backups. We then created a schedule and a backup policy. Additionally, we deployed Acronis Backup on the Windows Server. I connected with the local discs of the server, which will be the targets of the backups.

For my first experience, it is the best software for backups, especially for a five-system backup.

The solution could improve by providing more database backup features and have better integration with many different types of databases. We cannot implement it in all of our infrastructures.

I have been using this solution for approximately one year.

I have found the solution stable and has good performance.

The solution is scalable.

The solution is simple to deploy with the provided documentation that was very detailed.

The implementation took us approximately two days with two engineers.

There is a license required for this solution and it can be on a monthly basis.

I would recommend this solution to others.

I rate Acronis Backup an eight out of ten.

On-premises

Backing up the whole machine of the workstation.

It has improved the efficiency of work.

Active protection.

The manual is too simple.

Trial/evaluations only.

Full image backup and fast image deployment from USB.

No.

Version 11.7 has problems with the database, some tasks need to be cleared by special scripts. Version 12.5 only has a web interface which is absolutely unacceptable for this type of product.

Periodically, for the last 15 years.

No.

Not yet.

Fast, responsive, overall good.

As long as Acronis continues to support Win XP, I will use Acronis.

There was some difficulty setting up administrative groups and users, but that was related to the operating system, not the product.

I would advise getting the extended technical support which is independent of the licences.

Veaam. I found its usefulness to be very limited, very dependent on the operating system.

Do backups on a regular basis.

Backups of servers while they are running.

Almost eliminated our need for tape backup.

Error messages, logs, reliability.

5 years.

Not during initial deployment but, most upgrades go poorly. Pushing the agent did not work. We had to install it manually on each server.

Yes, product has been very unstable since version 10 and all versions since then.

No.

Customer Service:

Great.

Technical Support:

Average to poor.

Switched away from tape backups

Pushing the agent did not work. We had to install it manually on each server.

In-house.

2 to 3 years.

Not available at this time.

We liked Acronis true image a lot, so we did not evaluate other vendors.

Purchase Veeam, do not buy Acronis.

Very easy to restore backups down to the item level depending on what you are backing up. We have used Acronis Backup and Recovery for around 4 years backing up our Datacentre servers and individual application servers such as Exchange, Sharepoint and SQL. Acronis Backup and Recovery has a simple interface that allows administrators to quickly achieve basic backup tasks and restoration. Administration only becomes difficult when configuring complex backup tasks.

Sometimes backups become corrupted and can not be access via the Recovery Console, You can send the backups too Acronis support (Could take months depending on the size of the backup) and they will try to recover the data, however rarely do. Installation is resource hungry. Sometimes configuration can become too confusing.Before deploying Acronis we did test multiple backup solutions and did quickly realised that - we will be using Acronis as it provides all the features that we needed.

I do recommend using Acronis Backup and Recovery for a small business.