Compare ARCON vs One Identity

ARCON

Based on 41 reviews.

One Identity

Based on 526 reviews.

Latest Research

Buyer's Guide

ARCON Privileged Access Management vs. Safeguard by One Identity

September 2026

Safeguard by One Identity vs. ARCON Privileged Access Management

Updated: September 2026

Buyer's Guide

ARCON Privileged Access Management vs. Safeguard by One Identity

September 2026

ARCON Privileged Access Management vs. Safeguard by One Identity

Updated: September 2026

Buyer's Guide

ARCON Privileged Access Management vs. Privileged Access Suite for Unix by One Identity

September 2026

ARCON Privileged Access Management vs. Privileged Access Suite for Unix by One Identity

Updated: September 2026

Sample Customers

ARCON Privileged Access Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

ARCON Privileged Access Management SaaS

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

Safeguard by One Identity

Cavium

Privileged Access Suite for Unix by One Identity

University of East Anglia, nForce Secure, dunnhumby

Popular Solutions

ARCON Privileged Access Management

2 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

Identity Manager by One Identity

93 reviews

OneLogin by One Identity

91 reviews

Active Roles by One Identity

73 reviews

Top Industries

Outsourcing Company

16%

Financial Services Firm

10%

Construction Company

Manufacturing Company

Outsourcing Company

21%

Financial Services Firm

Computer Software Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

Puru Solanki ( ITIL. CISM , CCSP )
IT Head at Citadel Global
Active Roles by One Identity is our main solution for simplifying and automating user account management in our...
Read full review of Active Roles by One Identity »
Amit Rathod
Senior Analyst - IDAM at Toll Holdings Limited
My use case for OneLogin has many uses including SSO, desktop SSO, multi-factor authentication, advanced directory...
Read full review of OneLogin by One Identity »
Neha Chhangani
Business Analyst at a startup based organization
Our main use case for One Identity Manager is centralized identity life cycle management. We use it to automate user...
Read full review of Identity Manager by One Identity »
Mahesh Malve
Senior Business Development Associate at DigitalTrack Solutions ind pvt ltd
One Identity Password Manager has been used in our organization for approximately one to 1.5 years in an expertise...
Read full review of Password Manager by One Identity »
AmitRathod
Senior Analyst at Toll Holdings Limited
OneLogin Customer Identity has multiple use cases. I deployed this customer identity platform for about one and a...
Read full review of OneLogin Customer Identity by One Identity »

Review 1 of 5

Customer Service

HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
S Azeem
Senior Technology Manager at a outsourcing company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Abhay Pillai
Technical Head at Netrion intelligence Pvt Ltd
My experience with customer support has been very good. I would rate customer support a nine.
Read full review of OneLogin by One Identity »
Abhishek Pol
Cloud Engineer at Infobahn Technical Solution
Customer support for One Identity Active Roles is excellent.
Read full review of Active Roles by One Identity »
Charles Essien
Back End Developer at DC Smarter
I've used both regular support and partner support, but recently, I haven't had to use it because I have experienced...
Read full review of Identity Manager by One Identity »
Mahesh Dattatray Malve
Senior Business Development Executive at Digitaltrack
I found the customer support experience with One Identity generally positive, especially for enterprise-level support...
Read full review of Active Roles by One Identity »
AmitRathod
Senior Analyst at Toll Holdings Limited
OneLogin Customer Identity has region-wise technical support. If we work in Asia, they have dedicated support people....
Read full review of OneLogin Customer Identity by One Identity »
Fatih Eroglu
IAM Lead Consultant at iC Consult GmbH
One Identity support has a lot of room for improvement. I work with support for my clients identifying bugs and...
Read full review of Identity Manager by One Identity »
Shrikant Patil
Cyber Security Analyst at a tech vendor
Customer support for One Identity Active Roles is very good, and the support team is very helpful.
Read full review of Active Roles by One Identity »
Vishal Koovaparambil
Server Security Analyst And Solution at Digitaltrack
Customer support for OneLogin is very rich in technical aspects and able to provide resolution within timeline.
Read full review of OneLogin by One Identity »
Deepak Dash
Senior Business Analyst at Nordea Bank Denmark
I rate One Identity technical support six out of 10.
Read full review of Identity Manager by One Identity »
Nagendra Kushwaha
Technical Engineer at Shriram Finance Limited
My experience with the customer support team of One Identity Manager is positive.
Read full review of Identity Manager by One Identity »
Patel Dhulva
Software Firmware Engineer at Kohler Company
According to my experience with the support, they have been responsive, so I do not have any issues with the support....
Read full review of OneLogin by One Identity »
Nisha Yadav
Cyber Security Analyst at EVSPL
Customer support for One Identity Active Roles is generally good and fairly technical. From my experience, the...
Read full review of Active Roles by One Identity »
Harshal Pachpande
Security Operation Consultant at SecurView
Regarding technical support, I would rate it an eight.
Read full review of OneLogin by One Identity »
Prithviraj kallurkar
Business Development Executive at Digitaltrack
The customer support experience with One Identity Defender has generally been good. Whenever we raise tickets for...
Read full review of Defender by One Identity »
Tushar Ushire
Professional Services Consultant at Check Point Software
One Identity Active Roles support is generally good to very good, especially for enterprise customers with active...
Read full review of Active Roles by One Identity »
Tassavour Shaikh
Pentester-1 at Digitaltrack
Customer support for One Identity Active Roles is generally good, especially for standard issues and guidance. The...
Read full review of Active Roles by One Identity »
Anonymous User
Principal Consultant at a computer software company
I believe the support model could be better.
Read full review of Identity Manager by One Identity »
Anonymous User
Cyber Security Analyst at a tech vendor
Overall, customer support is good and responsive, especially for complex IAM issues. Standard support can be slow,...
Read full review of Identity Manager by One Identity »
Edouard Camoin
Chief Information Security Officer at Outscale
I used the technical support once. It was good. I had the answer to my question quickly. I have direct access to the...
Read full review of Safeguard by One Identity »
Anonymous User
Works
Our experience with technical support has been extremely good.
Read full review of Safeguard by One Identity »
Finn Jacobsen
Architectural specialist at HK/Midtvest
I don't think we've ever contacted One Identity support. We might contract with Advania or another company called...
Read full review of Active Roles by One Identity »
Padmavati Ipo
Senior ISR at Panthomat group
Customer support is quite good.
Read full review of Active Roles by One Identity »
SunilKumar12
Sr.Technical Engineer at a retailer
I have contacted One Identity Manager support. Overall, the experience has been reasonably positive. The main...
Read full review of Identity Manager by One Identity »
Anonymous User
Director, Global Identity and Access Technologies at a financial services firm
We have really good support. We tend to deal with one support person in particular, so he knows our environment well....
Read full review of Identity Manager by One Identity »
Anonymous User
Technical Engineer at a retailer
Thank you for inquiring about customer support.
Read full review of Safeguard by One Identity »
Anonymous User
IT Architect at a tech services company
One Identity support has been fine. We always have good, professional feedback and solutions, and the communication...
Read full review of Identity Manager by One Identity »
Danial Arshad
IT Architect at a consultancy
For critical issues, it is good because you can call them, but for the regular issues, I feel that there is a lack of...
Read full review of Identity Manager by One Identity »
Siddhi Trainee
Not Provided at a financial services firm
I would rate the customer support seven out of ten.
Read full review of Active Roles by One Identity »
Anonymous User
Senior Manager / IAM Evangelist at a tech services company
The only advantage of their Premier Support is that you have an agent from the vendor assigned to your account,...
Read full review of Identity Manager by One Identity »
DmitryDurov
Architect/Identity Manager Implementation Consultant
Technical support is responsive. Of course, it can take a little longer at times, but that is due to their workload....
Read full review of Password Manager by One Identity »

Review 1 of 30

Technical Support

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