Compare ARCON vs One Identity

ARCON

Based on 41 reviews.

One Identity

Based on 516 reviews.

Latest Research

Buyer's Guide

ARCON Privileged Access Management vs. Safeguard by One Identity

September 2026

Safeguard by One Identity vs. ARCON Privileged Access Management

Updated: September 2026

Buyer's Guide

ARCON Privileged Access Management vs. Safeguard by One Identity

September 2026

ARCON Privileged Access Management vs. Safeguard by One Identity

Updated: September 2026

Buyer's Guide

ARCON Privileged Access Management vs. Privileged Access Suite for Unix by One Identity

September 2026

ARCON Privileged Access Management vs. Privileged Access Suite for Unix by One Identity

Updated: September 2026

Sample Customers

ARCON Privileged Access Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

ARCON Privileged Access Management SaaS

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

Safeguard by One Identity

Cavium

Privileged Access Suite for Unix by One Identity

University of East Anglia, nForce Secure, dunnhumby

Popular Solutions

ARCON Privileged Access Management

3 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

Identity Manager by One Identity

94 reviews

OneLogin by One Identity

88 reviews

Active Roles by One Identity

74 reviews

Top Industries

Outsourcing Company

16%

Construction Company

10%

Financial Services Firm

Comms Service Provider

Outsourcing Company

22%

Financial Services Firm

Computer Software Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

Puru Solanki ( ITIL. CISM , CCSP )
IT Head at Citadel Global
Active Roles by One Identity is our main solution for simplifying and automating user account management in our...
Read full review of Active Roles by One Identity »
Amit Rathod
Senior Analyst - IDAM at Toll Holdings Limited
My use case for OneLogin has many uses including SSO, desktop SSO, multi-factor authentication, advanced directory...
Read full review of OneLogin by One Identity »
Neha Chhangani
Business Analyst at a startup based organization
Our main use case for One Identity Manager is centralized identity life cycle management. We use it to automate user...
Read full review of Identity Manager by One Identity »
Mahesh Malve
Senior Business Development Associate at DigitalTrack Solutions ind pvt ltd
One Identity Password Manager has been used in our organization for approximately one to 1.5 years in an expertise...
Read full review of Password Manager by One Identity »
AmitRathod
Senior Analyst at Toll Holdings Limited
OneLogin Customer Identity has multiple use cases. I deployed this customer identity platform for about one and a...
Read full review of OneLogin Customer Identity by One Identity »

Review 1 of 5

Customer Service

PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
S Azeem
Senior Technology Manager at a outsourcing company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Daleep Singhal
System and DBA at a energy/utilities company
The technical support for ARCON Privileged Access Management is also rated nine out of ten.
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Dnyandev Garad
IT Architect at Wipro Limited
You only need premium support if your One Identity software is outdated. Standard technical support, which comes with...
Read full review of Identity Manager by One Identity »
Shrikant Patil
Cyber Security Analyst at Essen Vision Software
Customer support for One Identity Manager is excellent, and they are reliable and quick to resolve every query.
Read full review of Identity Manager by One Identity »
Niyati Avhad
Junior Auditor Technical Audit at Digitaltrack
One Identity Manager's customer support is good, and the team is helpful when I raise an issue.
Read full review of Identity Manager by One Identity »
PriyaDarshini
Infrastructure Analyst at DXC Technology
My thoughts on the technical support and customer service of OneLogin are that it plays a major role for us to assist...
Read full review of OneLogin by One Identity »
CarlosTum
I AM consultant at a tech services company
I rate One Identity's support eight out of 10. We use the standard support. They send you a link to the documentation...
Read full review of Identity Manager by One Identity »
Jatin Dhingra
Identity Management Consultant at Jemena
The technical support response time is lacking. It can take days to hear back from them.
Read full review of Identity Manager by One Identity »
Walid Semrani
Networking and Security Engineer at a tech services company
I requested them for an evaluation license, but no one responded to me. They didn't give me an evaluation license.
Read full review of Safeguard by One Identity »
AshishKochhar
Information Technology Team Lead at a manufacturing company
My experience with the customer service I received from my One Identity partner has been good so far.
Read full review of Identity Manager by One Identity »
Nishant Patil
Presales Consultant at a outsourcing company
My impression of customer support is good. I can rate the customer support as an eight on a scale of ten.
Read full review of Active Roles by One Identity »
Harjoth Sudan
Vertical Head - Ai talent Solutions at a government
I have not contacted the technical support or customer support for OneLogin by One Identity directly, nor have I...
Read full review of OneLogin by One Identity »
Manoj Pathak
One Identity Developer at Wipro Limited
When we cannot resolve issues with the tool, the technical support team assists us by proposing solutions based on...
Read full review of Identity Manager by One Identity »
Arkajit Das
CTO at Fraoula
Customer support is pretty good.
Read full review of OneLogin by One Identity »
Huzaifa Abbas
Information Technology Support Engineer at Motive
I did not feel the need to contact technical support. Everything was straightforward. Everything went well, and I...
Read full review of OneLogin by One Identity »
Maksym Tkachenko
Sales Engineer at Bakotech
Technical support is fine. The response time is great. If we need them to, they will scale all the way to development.
Read full review of Defender by One Identity »
Tassavour Shaikh
Network Security Engineer at Digitaltrack
Customer support for One Identity Manager is generally good, but it can vary depending on the support level. The...
Read full review of Identity Manager by One Identity »
Bijja Maheshwar
Assistant Manager at DigitalTrack Solutions Pvt Ltd
Excellent support is provided by the vendor support team. They are ready to address any kind of issue or any...
Read full review of Identity Manager by One Identity »
Anonymous User
Senior identity and security specialist at a pharma/biotech company
I use their regular support because their premium support is useless to me. Their support, in general, is useless...
Read full review of Identity Manager by One Identity »
Anonymous User
Head of Department at a financial services firm
Technical support is great. We use the case platform.
Read full review of Safeguard by One Identity »
Anonymous User
Identity and Access Manager at a insurance company
I rate customer support at eight out of ten. The response time has room for improvement as it can take quite a long...
Read full review of Identity Manager by One Identity »
Anonymous User
Cybersecurity Director at a sports company
Customer support is a nightmare. They take a long time to respond to tickets, and when they don't understand the...
Read full review of Safeguard by One Identity »
Anonymous User
VP & Head of Cybersecurity Manager at a financial services firm
Safeguard's technical support is one of the better ones that I have worked with. There's always room for improvement,...
Read full review of Safeguard by One Identity »
Anonymous User
IT Security Consultant at a tech services company
Technical support is brilliant. They are very helpful.
Read full review of Safeguard by One Identity »
Oliver Castellucchio
IT Infrastructure & Cloud Security Manager at Thux
We have not used customer service.
Read full review of syslog-ng by One Identity »
Anonymous User
Consultant at a outsourcing company
I would rate the technical support as a three. It has improved a bit in the past. I rate it three because it is a mix...
Read full review of OneLogin by One Identity »
Anonymous User
Lead Technology Manager at a financial services firm
The technical support is acceptable. We get responses when we raise queries, but maybe not as fast as we'd like.
Read full review of Identity Manager by One Identity »
Anonymous User
Technical Consultant at a tech services company
As a partner, we have access to a higher level of support, either gold or platinum. The support experience is...
Read full review of Identity Manager by One Identity »
Anonymous User
Cyber Security Analyst at a tech vendor
Customer support for One Identity Active Roles has generally been good and technically strong in my experience....
Read full review of Active Roles by One Identity »
Anonymous User
Assistant Manager- Pre-sales ( IT-Enterprise Vertical ) at a tech vendor
I have not had a challenge working with One Identity technical support so far. Everything is good, and I can give One...
Read full review of Active Roles by One Identity »
Anonymous User
Senior Software Engineer at a financial services firm
I contacted technical support for One Identity Manager when we had issues with the request center and the access...
Read full review of Identity Manager by One Identity »
Finn Jacobsen
Architectural specialist at HK/Midtvest
I don't think we've ever contacted One Identity support. We might contract with Advania or another company called...
Read full review of Active Roles by One Identity »

Review 1 of 30

Technical Support

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