For our main use cases for Zscaler Private Access (ZPA), it’s providing us a VPN solution for our clients, connecting to data build resources, and providing them security.
DevOps Engineer at a computer software company with 201-500 employees
Enables secure and seamless connectivity for distributed teams
Pros and Cons
- "Zscaler Private Access (ZPA) does an excellent job offering secure remote access to internal applications for our distributed workforce because it provides a granular way to grant access for specific people with specific applications."
- "The current pain points we sometimes experience relate to the additional security applications we have on the laptops, and sometimes I don't know if I didn't get any notification from the application because it's an agent problem or something security-wise blocking this."
What is our primary use case?
What is most valuable?
It's challenging to explain which features of Zscaler Private Access (ZPA) are most valuable because the main client is the IT department in our company, and we, as DevOps, are deploying this solution as infrastructure for them. From our case, and as I'm familiar with this tool, the most value is the VPN connection because it provides access for all company members to data builds in a secure way.
Zscaler Private Access (ZPA) does an excellent job offering secure remote access to internal applications for our distributed workforce because it provides a granular way to grant access for specific people with specific applications.
Zscaler Private Access (ZPA) has been very effective in providing operational flexibility during our company's transition to cloud environments, as it helped us significantly, and it was deployed even before we migrated to the cloud itself.
What needs improvement?
Concerning improvements for Zscaler Private Access (ZPA), we have occasional issues, but I don't think they are related to the product itself; they may be related more to infrastructure problems or something else related to the network because it's a network application.
The current pain points we sometimes experience relate to the additional security applications we have on the laptops, and sometimes I don't know if I didn't get any notification from the application because it's an agent problem or something security-wise blocking this.
For how long have I used the solution?
I have been using Zscaler Private Access (ZPA) for more than three years.
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What was my experience with deployment of the solution?
I would describe my experience deploying Zscaler Private Access (ZPA) as very straightforward, but I think it could allow more automatic ways to deploy and configure instead of having to connect to each new instance manually and configure it.
What do I think about the stability of the solution?
We didn’t have any issues with Zscaler Private Access (ZPA)’s stability, availability, or reliability.
What do I think about the scalability of the solution?
I don’t know how Zscaler Private Access (ZPA)’s cloud-native architecture is used for scaling within my company, but we do use something deployed in the cloud, and from my perspective, we only deploy the agent, exactly what we took from the marketplace.
How are customer service and support?
As for support from Zscaler Private Access (ZPA), I might have used it, but it’s primarily handled by the IT team.
Which solution did I use previously and why did I switch?
I know we had something before Zscaler Private Access (ZPA) to address similar needs, but I don’t remember the application name. The decision to move to Zscaler Private Access (ZPA) was possibly because it’s more native in the cloud environment and provides us an easier way to get or configure this.
Which other solutions did I evaluate?
In regard to other solutions I considered before implementing Zscaler Private Access (ZPA), I don’t know because the decision on what to use and what to install came from management.
What other advice do I have?
Regarding the micro-segmentation feature of Zscaler Private Access (ZPA), I can explain less, and I think the IT team who are managing it can explain better.
I don't know how Zscaler Private Access (ZPA) has helped minimize lateral movement within our network because I don't know how to measure this reduction.
Since implementing Zscaler Private Access (ZPA), I've not noticed any changes in the visibility or monitoring of user access patterns because it's not part of our responsibility. We deploy it, and the IT team is configuring and monitoring it, fixing issues if it's working or not.
I'm not familiar with all benefits from using Zscaler Private Access (ZPA) that I haven't discussed, as I am only familiar with the VPN-related functionality and the segmentation which provides granular security access for the clients.
I rate Zscaler Private Access (ZPA) eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jun 5, 2025
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IT Consultant at The instillery
Enables secure and reliable network access while offering a wealth of features
Pros and Cons
- "Zscaler Private Access (ZPA) is the most mature compared to other vendors in terms of features and stability."
- "The price is a concern as it increases every year and becomes more expensive, driving customers and other vendors to look for alternatives."
What is our primary use case?
I am helping a customer to evaluate Palo Alto IoT Security and Cloudflare solutions. Additionally, I am a partner with Zscaler and work with Zscaler Private Access (ZPA) for secure access to private networks and VPN replacement.
What is most valuable?
Zscaler Private Access (ZPA) is the most mature compared to other vendors in terms of features and stability. It has been in the market for a while, resulting in more features compared to other vendors. It effectively provides security and zero trust network access.
What needs improvement?
The price is a concern as it increases every year and becomes more expensive, driving customers and other vendors to look for alternatives.
For how long have I used the solution?
I have been dealing with Zscaler Private Access (ZPA) for more than five years.
What was my experience with deployment of the solution?
The initial setup is easy, but the production implementation can be complex.
What do I think about the stability of the solution?
Zscaler Private Access (ZPA) is stable and one of its advantages.
What do I think about the scalability of the solution?
Scalability is good with Zscaler Private Access (ZPA).
How are customer service and support?
The level of support used to be good but is now decreasing. It is not improving. I would rate support around four out of ten points.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is easy.
What's my experience with pricing, setup cost, and licensing?
Pricing is a concern as it increases every year, making the solution more expensive for customers.
Which other solutions did I evaluate?
The comparison involves Palo Alto IoT Security, Cloudflare, and Zscaler Private Access (ZPA). Network security solutions like zero trust options such as Zscaler and Cloudflare are considered.
What other advice do I have?
In terms of product, I rate Zscaler Private Access (ZPA) eight to nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Apr 22, 2025
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