At a specific client location, we are using the WatchGuard Firebox M470 to control all of the security protocols, routing, VLANs, and traffic. We have a 1GB internet circuit coming into the M470 firewall, and SFPs going out to the Netgear M4300-96X modular switch. From this switch, it goes out to the Netgear GS110 devices through SFPs.
Operations Manager at DLL Technologies
They have some of the best customer service in the industry
What is our primary use case?
How has it helped my organization?
WatchGuard Web GUI is one of the best consoles I have worked with. It makes each step very simple, while you can get granular too. It made the installation process extremely easy and simple for each step to program into the Firebox. The Firebox works well with other brands and also has the capabilities to use an SFP module to use fiber connections instead of Ethernet. We were able to remove over seven devices and replace them with two devices: Firebox M470 and Netgear M4300-96X. What a cost saving and less equipment to troubleshoot.
What is most valuable?
Here are just some of the valuable features:
- WebGUI
- Spam blocker
- Website filtering
- Internet security
- Tech support is amazing.
- Routing and setting up VLANs.
These are just some; there are so many more to go over. Depending on the customer's budget, I would always recommend WatchGuard Firebox and their other security products. They have some of the best customer service in the industry.
What needs improvement?
I don't think that WatchGuard would need to improve on their product. They have some of the least expensive appliances and software out there. They are extremely easy to use, the GUI is great through the web and on the desktop. That's why I feel WatchGuard has outdone themselves on their security products. Hands down, it's one of the best firewalls I have ever worked with.
Buyer's Guide
WatchGuard Firebox
July 2025

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For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
This Firebox M470 is a true workhorse and has been flawless. It has not crashed yet and has been on for over a year now.
What do I think about the scalability of the solution?
This product is very scalable: from the Total Security Suite to adding an extra module, to getting an extended tech support contract.
How are customer service and support?
Their customer service is one of the best and is extremely knowledgeable about their products. They are very responsive when calling and or if they need to call you back. They have been a key part of this major installation.
Which solution did I use previously and why did I switch?
I used a Sophos firewall that was already installed when we took over the account. The Sophos Web GUI is not that easy to navigate and completely different from most of the other firewalls out there. We switched because I professionally feel that the WatchGuard security products are superior over most of the other brands out there and their Web GUI is extremely easy to navigate and use.
How was the initial setup?
The initial setup was straightforward, but there is always a learning curve on all devices.
What about the implementation team?
We used WatchGuard's team to help implement our programming into the firewall as our implementation was a one-off.
What was our ROI?
Our ROI has been over 35% just on the equipment and the job.
What's my experience with pricing, setup cost, and licensing?
The setup cost is extremely low for what you get with the Firebox M470. The cost of the Firebox M470 was a third of the cost of a Barracuda and a high-end SonicWall.
I loved that I could add an SFP module to the firewall and use both Ethernet and fiber connections.
You will need licensing for the security features like Total Security Suite, etc.
Which other solutions did I evaluate?
We evaluated SonicWall, Sophos, Barracuda, and Fortinet for our firewall needs. WatchGuard not only was a great price point but also comes with so many great features without having to pay too much.
What other advice do I have?
If you want a robust firewall that has a great price point, this is the best way to go.
Disclosure: My company has a business relationship with this vendor other than being a customer. We are a reseller and an End user of their products.

COO/CTO at a pharma/biotech company with 11-50 employees
I discovered that I could still keep the data rates really high, up near the 1 gigahertz data speed, without compromise on the security perimeters being active simultaneously. The setup is complex.
Pros and Cons
- "I could still keep the data rates really high, up near the two gigahertz data speeds, without compromise on the security perimeters being acted simultaneously."
- "Setup of this solution is complex, it's not plug and play."
What is our primary use case?
Intellectual Property protection for our and our clients' data. We strategize for deployments of new products into Federal and State healthcare formularies.
How has it helped my organization?
I discovered the WatchGuard T-70 could still keep the data near the 1 gigahertz data speed, without compromise on the security perimeters being active simultaneously. I got that information through my subscription with IT Central Station. The WatchGuard T70 does not come with WiFi capabilities, offering flexibility for what WiFi devices you prefer.
What is most valuable?
Default set-ups found on the WatchGuard site and via YouTube are very helpful - the screen for set-up and adding additional features are lists with checkboxes. Understand what you click before you do so.
What needs improvement?
The set-up and additional feature screens are old in design and very granular. You have to know what you are doing.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
Stable - However, you need to add APC/UPC battery back-ups to avoid power outages/surges that will mitigate your time for trouble-shooting post-power outage.
How are customer service and technical support?
Yes, I had a positive experience with tech support.
Which solution did I use previously and why did I switch?
I previously used FortiGate. I moved from the FortiGate brand on account of when you turn on all of the FortiGate capabilities (80-C & 90-D), the protection is active but your data speeds drop significantly. We had a Verizon FiOS fiber optic true gigabit subscription. I noticed data rate drops as our 3rd party support team also noticed. Upon system review, the function of the reduced data speeds was the Fortigate capacity. We were literally locking up where we couldn't communicate. So, I went with the WatchGuard XTM T-70.
How was the initial setup?
Go to the WatchGuard site:
>enter the model and serial number of your device
>That loads the site automatically with the provisioning apps, firmware updates and other system checks relevant for that device
> The set-up is nearly automatic
> Once the firmware is updated, the device reboots
> Drill into the site for additional steps and additional software you can activate - you have to know what they are talking about to understand which checkboxes to click and why.
> You can reference the YouTube "JSCM" for extra support and background helps that go beyond the WatchGuard site.
What about the implementation team?
No vendor team and no "in-house" beside myself. We are a company of under 30 people, I am an IT dept/System Engineering staff of 1.
What was our ROI?
I have far less ( 50-75%) less admin time trying to figure out why our system is so slow. That's gone. The admin screens are informative, especially the Dimension application, reducing your search time for the information you need to assess what your users and network are doing.
What's my experience with pricing, setup cost, and licensing?
If you are experienced, I can recommend the T70 set-up with minimal support and reference. Since I am relatively new as a systems engineer/IT design, I have had to reference a lot of online sources and hire an expert familiar with the WatchGuard line of products to help shorten my learning curve and get the system up and running quickly.
Which other solutions did I evaluate?
Yes - SonicWall, Baracuda and Dell.
What other advice do I have?
When considering a solution like this:
> not only putting data security at the top of my list
> user convenience as the second consideration.
If there's anything extra that I have my users do, I have to really look seriously at those trade-offs.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
WatchGuard Firebox
July 2025

Learn what your peers think about WatchGuard Firebox. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
865,384 professionals have used our research since 2012.
Chief Technology Officer at a tech services company with 11-50 employees
WebBlocker has the best URL category database
Pros and Cons
- "WebBlocker has the best URL category database ever."
- "Make WatchGuard Firebox capable of integrating with third-party vendors like FireMon, Splunk, Tenable, etc."
How has it helped my organization?
I’m a reseller. The solution is among the top-three solutions in our portfolio.
What is most valuable?
WebBlocker, because it has the best URL category database ever.
What needs improvement?
Make WatchGuard Firebox capable of integrating with third-party vendors like FireMon, Splunk, Tenable, etc.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
No issues with stability.
How is customer service and technical support?
Excellent.
How was the initial setup?
Easy.
What's my experience with pricing, setup cost, and licensing?
Cheap.
What other advice do I have?
I rate it 10 out of 10 because it is easy to deploy and use, the best of breed in the UTM firewall concept, creating the best UTM secure platform ever.
It's easy to use.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller.
The client is easy to use and stable. We would like cloud-based central administration of all devices from one point.
Pros and Cons
- "The client is easy to use and stable"
- "Efficient to setup, run, and maintain. Saving man hours and cost in the process."
- "Simple to move settings between WatchGuard boxes."
- "The GUI is easy and intuitive."
- "Cloud-based central administration of all devices from one point would be nice"
What is our primary use case?
This was an upgrade from WatchGuard XTM 505. We have and are using many different WatchGuards between locations for (among other things) VPN between firewalls. We are using this Watchguard as an endpoint firewall at an office location.
How has it helped my organization?
- Efficient to setup, run, and maintain. Saving man hours and cost in the process.
- The client is easy to use and stable.
- Simple to backup settings.
- Simple to move settings between WatchGuard boxes.
- The GUI is easy and intuitive.
What is most valuable?
Ease of setup. All WatchGuards are pretty much the same to setup and manage.
We experienced that WatchGuard is easy to setup regarding VPN compared to other firewalls of other brands.
What needs improvement?
Client-based administrative tool. Cloud-based central administration of all devices from one point would be nice (although there is always an added risk regarding this).
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
No.
How are customer service and technical support?
The few times we have contacted Watchguard. They reply promptly without delays.
Which solution did I use previously and why did I switch?
We previously used Juniper and SonicWall.
Switched at the time because we had IT personnel working for us with WatchGuard expertise and preference.
How was the initial setup?
The setup was straightforward with a simple GUI-based administrative tool.
What about the implementation team?
Used in-house experience.
What was our ROI?
Not measured.
What's my experience with pricing, setup cost, and licensing?
Very competitive pricing regarding throughput compared to other alternatives.
Which other solutions did I evaluate?
We evaluated between WatchGuard and what we already had at the time.
The Juniper that we had at the time, which was fine, was complete overkill for our needs, but when realised it was already sunk cost.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Assistant Manager at a tech services company with 501-1,000 employees
Easy to configure and great for troubleshooting
What is most valuable?
Watchguard Firebox is easy to use and easy to configure.
What needs improvement?
The reporting could use improvement, because most of the firewalls available in the market come with the reporting built-in, with the memory and the hard disk capacity and all. With WatchGuard, the models we use, none of them support that part.
For how long have I used the solution?
I have been using this solution for over 10 years.
What do I think about the scalability of the solution?
It's really good for X and B level organizations due to the cost and the features. As a medium-level businesses, we are satisfied.
Which solution did I use previously and why did I switch?
We have a regional office in Hong Kong, and our director and the owner of the company lives there. He prefers this solution so both companies can have the same product. That makes it great for negotiation and troubleshooting.
How was the initial setup?
The initial setup was straightforward.
What about the implementation team?
We use a local vendor, Blue Chip Sri Lanka, who is very good.
What's my experience with pricing, setup cost, and licensing?
Our license is for a three year subscription.
Which other solutions did I evaluate?
I evaluated Sophos, but the cost was a little bit higher than this solution, so we went with this one instead.
What other advice do I have?
I rate this solution a 10 out of 10.
When choosing a product, make sure you understand your organizations requirements. Whatever the product you choose should ultimately match with your organization's number of users plus maintenance costs.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: July 2025
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