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reviewer2815197 - PeerSpot reviewer
Managing Director
Real User
Top 5Leaderboard
Apr 19, 2026
Improved DNS filtering has protected users and now reduces malicious traffic for our organization
Pros and Cons
  • "Umbrella has positively impacted my organization by allowing our IT team to know that our users and our remote locations are having safe traffic and lowering the risk of malicious active actions and people going to the wrong websites, giving us ease of mind."
  • "Umbrella can be improved with easier migration and easier deployment, as we had to get some really specialized users in to deploy the software."

What is our primary use case?

My main use case for Umbrella is DNS filtering, traffic filtering, and security for our users.

I use Umbrella mainly for all our users to make sure that any kind of traffic that's malicious is blocked and that we can maintain confidential information without risk of hacking.

What is most valuable?

The best features Umbrella offers include proper filtration, it keeps our users safe, DNS filtering, filtering bad websites, and creating protection for users.

When I talk about DNS filtering and protection, I find the software overall especially helpful for my team.

Umbrella has positively impacted my organization by allowing our IT team to know that our users and our remote locations are having safe traffic and lowering the risk of malicious active actions and people going to the wrong websites, giving us ease of mind.

What needs improvement?

Umbrella can be improved with easier migration and easier deployment, as we had to get some really specialized users in to deploy the software.

For how long have I used the solution?

I have been using Umbrella for over four years across multiple organizations.

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What do I think about the stability of the solution?

Umbrella is stable.

What do I think about the scalability of the solution?

Its scalability is good, as it was able to be scaled to our whole organization from the get-go.

How are customer service and support?

I find the customer support to be pretty good.

Which solution did I use previously and why did I switch?

Regarding return on investment, I cannot share that specifically as the security incidents are all confidential, but we have had less of them since this was deployed.

How was the initial setup?

Before choosing Umbrella, I did not really evaluate other options as Cisco was the standard, and we kind of went towards that fully.

What about the implementation team?

This piece of mind or reduction in risk has translated into fewer security incidents for my team.

What was our ROI?

I find the experience with pricing, setup cost, and licensing to definitely be expensive; setup was an expensive product to deploy, but worth it.

What's my experience with pricing, setup cost, and licensing?

On a scale of one to ten, I would rate Umbrella an eight because the deployment and the ease of use can always be improved, but the actual product itself is pretty well done.

What other advice do I have?

My advice to others looking into using Umbrella is to make sure it is for you before spending the money, as it is not cheap; it does give good results, but it is not for every use case. I give Umbrella an overall review rating of eight.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Apr 19, 2026
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Senior Network Security Engineer at Beta Information Technology
Real User
Top 20
May 31, 2026
DNS security has protected endpoints and servers and provides compliant, low‑overhead protection
Pros and Cons
  • "Umbrella has positively impacted my organization by providing a layer of security on the DNS level."
  • "Umbrella can be improved by adding DHCP services to be a full DDI solution, as most customers today are looking for a full DDI solution."

What is our primary use case?

My main use case for Umbrella is DNS security, by securing end users to utilize a security DNS. I have deployed Umbrella in proxy mode, and we have two appliances in our environment. Our Active Directory gets all the DNS queries from the Umbrella appliances, and the Umbrella appliances reach DNS and Cisco Security Cloud. Our end users utilize it from the Active Directory.

What is most valuable?

The best features Umbrella offers secure the DNS queries for our environment, including servers and endpoints. What makes the security feature stand out for our servers and endpoints is that most of the DNS queries come from trusted sources. Umbrella has positively impacted my organization by providing a layer of security on the DNS level. I can share specific outcomes including improved compliance with NCA regulation that resulted from using Umbrella.

What needs improvement?

Umbrella can be improved by adding DHCP services to be a full DDI solution, as most customers today are looking for a full DDI solution. Exporting reports for all the DNS queries, including how much reached and what has been blocked, can give full visibility for the protection. Additionally, adding DDoS protection services to the DNS cloud would provide more layers of security.

For how long have I used the solution?

I have been using Umbrella for three years.

What do I think about the stability of the solution?

Umbrella is stable.

What do I think about the scalability of the solution?

Umbrella's scalability is great.

How are customer service and support?

Cisco Customer Support always answers on time, which is very helpful. I would rate the customer support a nine on a scale of one to ten.

Which solution did I use previously and why did I switch?

I previously used Infoblox as a different solution before switching to Umbrella.

Which other solutions did I evaluate?

Before using Umbrella, I did not evaluate any other options.

What other advice do I have?

I would rate Umbrella an eight on a scale of one to ten. I chose that number because of the ease of deployment of Umbrella, as well as its easy use and low operational headache. My advice for others looking into using Umbrella is to make sure to deploy Umbrella appliances on-premises to utilize the proxy services. The interview was great, and I have no changes to suggest for the future.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: May 31, 2026
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ABO at A2Z MULTI-CLASSIC ENTERPRISE LTD
Real User
Top 5
Jun 8, 2026
Umbrella has streamlined daily planning and supports data-driven decisions for our organization
Pros and Cons
  • "The software itself is very helpful for companies that are into enterprise systems and helps give you a very good modeling of what your request and your mission and vision is for your company, making the process seamless and more effective."
  • "I wish Umbrella could make the whole process more user-friendly."

What is our primary use case?

I use Umbrella for ERP resources, like enterprise resource planning for our company on a day-to-day basis.

Umbrella helps us assist with our data analysis, such as profiling the database solutions to what our customers need.

What is most valuable?

I rate Umbrella an eight out of ten because of its diverse features. I think it has been helpful. The software itself is very helpful for companies that are into enterprise systems. It helps give you a very good modeling of what your request and your mission and vision is for your company. It helps to make the process seamless and more effective.

What needs improvement?

I wish Umbrella could make the whole process more user-friendly. It should be more user-friendly for people to be able to use because it is a bit sophisticated.

For how long have I used the solution?

I have been using Umbrella for the past five months.

What other advice do I have?

My advice to others looking into using Umbrella is to tailor it to actually know what their request is and tailor it in the same process because Umbrella is a very wide model with specifications where you could just look at what your objectives are, what your goals are, and probably tailor it to serve the purpose or the main objective of the organization. I definitely recommend Umbrella and would rate this product an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jun 8, 2026
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