My main use case for Umbrella is DNS filtering, traffic filtering, and security for our users.
I use Umbrella mainly for all our users to make sure that any kind of traffic that's malicious is blocked and that we can maintain confidential information without risk of hacking.
The best features Umbrella offers include proper filtration, it keeps our users safe, DNS filtering, filtering bad websites, and creating protection for users.
When I talk about DNS filtering and protection, I find the software overall especially helpful for my team.
Umbrella has positively impacted my organization by allowing our IT team to know that our users and our remote locations are having safe traffic and lowering the risk of malicious active actions and people going to the wrong websites, giving us ease of mind.
Umbrella can be improved with easier migration and easier deployment, as we had to get some really specialized users in to deploy the software.
I have been using Umbrella for over four years across multiple organizations.
Its scalability is good, as it was able to be scaled to our whole organization from the get-go.
I find the customer support to be pretty good.
Regarding return on investment, I cannot share that specifically as the security incidents are all confidential, but we have had less of them since this was deployed.
Before choosing Umbrella, I did not really evaluate other options as Cisco was the standard, and we kind of went towards that fully.
This piece of mind or reduction in risk has translated into fewer security incidents for my team.
I find the experience with pricing, setup cost, and licensing to definitely be expensive; setup was an expensive product to deploy, but worth it.
On a scale of one to ten, I would rate Umbrella an eight because the deployment and the ease of use can always be improved, but the actual product itself is pretty well done.
My advice to others looking into using Umbrella is to make sure it is for you before spending the money, as it is not cheap; it does give good results, but it is not for every use case. I give Umbrella an overall review rating of eight.