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RPA Developer at Midday Infomedia Ltd.
Real User
Saves us significant time over manual processes and reduces human error
Pros and Cons
  • "It's easy to go with UiPath. It's user-friendly, and any IT person will find it easy to use."
  • "I would like to see the setup improved. First we install it, then we log in with Orchestrator, and then we have to log in to the UiPath website. I would like all this to be merged into one setup."

What is our primary use case?

I work on database automation. We just delivered a dynamic workflow in an Excel automation as well. We work on many types of formulas. In addition, we develop physical automation. For example, we created a process that posts many photos at once on many groups.

How has it helped my organization?

We are able to produce output with UiPath in less time. Where a manual process takes one to two hours, we can develop a UiPath solution that takes 15 minutes. In terms of saving time, one bot has saved 60 to 70 percent of the time the task used to take. We have also seen human error reduced by about 60 percent. 

We have automated processes with 20 to 25 bots, and our organization is very happy with UiPath.

What is most valuable?

It's easy to go with UiPath. It's user-friendly, and any IT person will find it easy to use. It can be learned in six months to one year.

Also, we can use Orchestrator with Action Center for end-to-end automation. With Orchestrator, we can schedule automations.

What needs improvement?

I would like to see the setup improved. First we install it, then we log in with Orchestrator, and then we have to log in to the UiPath website. I would like all this to be merged into one setup.

Buyer's Guide
UiPath Platform
October 2025
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
873,003 professionals have used our research since 2012.

For how long have I used the solution?

I have been using UiPath for 2.7 years.

What do I think about the stability of the solution?

The stability of UiPath is a nine out of 10.

What do I think about the scalability of the solution?

The scalability is between eight and nine out of 10.

How are customer service and support?

Support can take a lot of time, two to three days to receive a response.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have developed Excel automations with Power Automate.

How was the initial setup?

We are using the Community Edition of UiPath and it is deployed on our servers. We use it in one location in one department. It was not a complex process to install it, although there was a little bit of complexity to it.

If there is any activity or anything changes in the environment, maintenance of UiPath can be required.

What was our ROI?

We have saved both time and money and have definitely seen return on our investment.

What's my experience with pricing, setup cost, and licensing?

The price of UiPath is not too expensive or too cheap. It's in between.

What other advice do I have?

We have four people involved in deploying automation: one developer, a team lead, and two DevOps developers.

My recommendation is to learn flow development.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Januka Liyanage - PeerSpot reviewer
Functional Consultant at a tech vendor with 201-500 employees
Consultant
Fast development, user-friendly, and stable
Pros and Cons
  • "The most valuable feature of UiPath is the speed of the implementation."
  • "On the investment side, it is a huge investment, especially with the current situation in Sri Lanka. If they can reduce the price or provide affordable packages, it will be very helpful."

What is our primary use case?

I work for a software solution company, and its use cases are related to HR products.

How has it helped my organization?

UiPath enables us to implement end-to-end automation. We also tried a few payroll automations as a part of our software solution, and it worked perfectly. All the features, UI elements, and processes work well. It is very good. We were able to automate about 80% of the tasks or processes by using UiPath. It is a great platform for automation.

UiPath has reduced human error. It has reduced time for a task. We were able to reduce 80% of a task. We have automated 80% of the task using UiPath, and we were able to save six hours per user for one project. 

UiPath frees up the employee time. After we have the software in place, we can see where we can speed up our processes. If a process can be completed in less duration, that also saves the time of the employee. So, it is a journey. You need to keep identifying the processes to improve. The time savings vary based on the process. For example, we use RPA for the HR payroll, and for 200 employees, we were able to save 6 hours. The savings will be more when you have more people.

What is most valuable?

The most valuable feature of UiPath is the speed of the implementation. They are continuously adding new features, and there is also fast deployment. It is easy to use. Before going for the enterprise license, we evaluated the capability to automate certain processes and get the outcome that we expected. UiPath has so many advantages, but we struggle in terms of investment and price.

I have used the UiPath Academy for business analyst certification. It is very helpful to understand the tools and features to meet any requirements. You get to learn what are the things that you have to follow. From the business analysts' side, you get to know how to identify the processes where automation can be used. You can identify the automation capabilities. UiPath Academy nicely guides people who are new to RPA. There are so many things to learn on the RPA side. The developers can identify the gaps and learn how to automate quickly and learn new skills. UiPath Academy helps people to understand automation from start to end. 

What needs improvement?

On the investment side, it is a huge investment, especially with the current situation in Sri Lanka. If they can reduce the price or provide affordable packages, it will be very helpful.

On the development side, there are already so many new capabilities. They are also adding more AI capabilities. I have seen some of the users using AI tools, but I have not worked on them much. 

For how long have I used the solution?

We have been using UiPath for the past two years.

What do I think about the stability of the solution?

Its stability is nice. We get regular updates throughout the year, and we have to install those updates, which is not a huge thing for us. We have not had any issues with that. I would rate it a nine out of ten in terms of stability.

What do I think about the scalability of the solution?

It is scalable. I would rate it a nine out of ten in terms of scalability.

We use automation in different departments, and we are also planning to deploy some RPA use cases in the client environment. Currently, we have 280 users using payroll automation.

How are customer service and support?

The technical support team from the reseller has been very engaged with the RPA effort. They have helped us with the cons and pros and to identify the capabilities of UiPath using the UiPath community version. They helped us a lot with our RPA journey.

Which solution did I use previously and why did I switch?

I have worked with Automation Anywhere and UiPath, and I am now also using Power Automate. I used Automation Anywhere at my previous workplace, and at my current workplace, we have been using UiPath, but we are now also using Power Automate. We were using IQ Bot to identify invoices and process those invoices for the finance team. We have been using UiPath for HR and payroll automation.

In terms of ROI and investment, in Asian countries, such as Sri Lanka, we are unable to get a huge return on investment because of the price. We were looking for a solution with less investment and getting more automation, so we picked Power Automate for automation.

How was the initial setup?

I was working as a project manager and consultant. I was involved in gathering requirements in detail and creating the processes. I acted as a bridge between the development team and business owners.

It was a straightforward process. We took two days to set up the process. In terms of the implementation strategy, we identified the use cases for automation. Business owners were responsible for coming up with the use cases and identifying the feasibility and the return on investment for using RPA. We went through each project brought to the table and identified some of the critical scenarios.

What about the implementation team?

In my previous company, we got consultants from Automation Anywhere because that was the first time we were using RPA in our company. It was 2017 or 2018. They helped us in identifying processes, gathering details, and selecting processes for RPA. They were very helpful. Their developers also helped us debug the processes and improve the speed of the processes. They helped to identify the gaps in automation flow and enhance it. 

From the development side, there were two developers and a project lead. There were also two subject matter experts or business owners, so altogether, there were five people.

For maintenance, one person is enough.

What was our ROI?

UiPath could not save us money because the cost of the bot license and the Studio license is high. For Asian countries, such as Sri Lanka, it is a huge amount. 

We have been using the community version to identify the automation capabilities. We are also trying to sell the RPM modules to our clients who use our payroll process. When it came to purchasing, there was a huge difference in the price of Automation Anywhere and UiPath as compared to Power Automate, so we went for Power Automate.

What's my experience with pricing, setup cost, and licensing?

It is expensive for our country. Other than that, we do not have any issues with UiPath.

Which other solutions did I evaluate?

Most companies evaluate Automation Anywhere, UiPath, and Power Automate. Development speed, user-friendliness, and price are some of the factors that companies look at while evaluating a solution. UiPath helps with fast development, and it is user-friendly. There is also a community version to understand its capabilities before purchasing the license.

Both Automation Anywhere and UiPath require a big investment. Companies based in European countries get a good return on investment, but most companies based in Sri Lanka do not get a good return on investment because the cost is very high.

What other advice do I have?

To those who want to use UiPath, I would advise understanding what digitization is and how RPA can help with their digitalization journey. Before using RPA, they have to standardize their processes in terms of the process flow. We encourage people to identify those gaps before using RPA. They should also select processes that provide a good return on investment. They can use the community version of UiPath to identify the processes. 

Overall, I would rate UiPath a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
UiPath Platform
October 2025
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
873,003 professionals have used our research since 2012.
Emilio Valle - PeerSpot reviewer
Programmer at Banco de Guatemala
Real User
Top 5
Can function 24 hours a day, has a great user community, and reduces the cost of automation
Pros and Cons
  • "The most valuable feature is the ability to utilize UiPath beyond our scheduled work hours, making it available 24 hours a day."
  • "If UiPath could interact with more popular applications currently available, it would be highly beneficial."

What is our primary use case?

We use UiPath for data scraping to extract information. Specifically, as a financial institution, we gather financial information from various websites. UiPath helps us extract the required data from these web pages. Additionally, we have another use case where we track tickets for vehicles here in Guatemala. Furthermore, we utilize UiPath for internal processes, such as generating reports and publishing information on social media.

How has it helped my organization?

Building automation with UiPath is made easy by the presence of UiPath Academy. We have access to all the basic and intermediate courses, and the solution is designed to be user-friendly.

UiPath enables us to extract information from various websites and share it on social media, which has had a significant impact on our organization.

UiPath's user community provides excellent value. The community has helped us with many things we were not aware of.

We can enroll our employees and programmers in UiPath Academy. This will help our programmers generate ideas about the tasks they can accomplish using UiPath and share their ideas with others.

UiPath facilitates the enhancement of our digital transformation while simultaneously reducing the cost of digital automation.

UiPath has helped us reduce human errors. In the past, we relied on a person to post on our social media every morning, and there were times when they would forget. With UiPath, we can now post every morning on time with zero errors.

UiPath has helped us save employees' time, allowing them to focus on other projects. Previously, our users had to manually generate 50 to 60 reports from various organizations. However, with UiPath, these reports are now generated automatically, freeing up our users' time to analyze the data instead of spending it on report generation. 

What is most valuable?

The most valuable feature is the ability to utilize UiPath beyond our scheduled work hours, making it available 24 hours a day.

What needs improvement?

UiPath can enhance the number of applications with which we can interact. Technology has a significant impact these days, especially in the realm of social media. If UiPath could interact with more popular applications currently available, it would be highly beneficial.

For how long have I used the solution?

I have been using UiPath for 15 years.

How are customer service and support?

The technical support is excellent and responds quickly.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

We also had to pay for Bloomberg Automation in order to effectively utilize UiPath in our organization.

What other advice do I have?

I would rate UiPath a ten out of ten. With UiPath, we are able to accomplish nearly all the ideas that our partners have generated, except for those involving third parties.

I recommend UiPath, but the only way to truly determine its effectiveness within an organization and its potential for cost savings is to give it a try.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
RPA Developer at Sherpa
Vendor
It saves time, is reliable, and is easy to use
Pros and Cons
  • "The UiPath Community is truly helpful."
  • "The pricing in our region has the potential for improvement."

What is our primary use case?

We are a partner of UiPath, and we utilize their solution for welfare unions and document understanding.

How has it helped my organization?

Building automation using UiPath is straightforward. I would rate the ease of building automation an eight out of ten.

UiPath enables end-to-end automation, which is essential to our organization because it saves time, is reliable, and is easy to use. Although it is somewhat expensive, it is worth the investment in the long run.

Being a part of the UiPath User Community helps us deal with various tasks. We can share our experiences with the members of the group and learn from the experiences of other members of the community.

Some of the benefits our clients have noted about UiPath are the speed and the reduction in operations at the end of the day. Our clients were able to achieve their goals quickly by using UiPath and witnessing a return on investment.

The introductory course of UiPath Acadamy is good.

UiPath accelerates digital transformation and reduces its associated costs. Initially, implementing such transformations may necessitate expensive upgrades. However, once the setup is complete, operations can run smoothly. Typically, when a company begins contemplating digital transformation, they often find themselves in a technologically outdated state. As a result, a comprehensive update of their systems becomes imperative, incurring significant costs.

UiPath helps reduce human error. It is highly beneficial to automate certain human tasks and mitigate the potential for errors.

It has freed up approximately 50 percent of our employees' time.

UiPath has saved approximately 20 percent of our organization's costs.

What is most valuable?

The UiPath Community is truly helpful.

Although we have to pay for the extra features that UiPath offers, they are extremely useful.

What needs improvement?

The introductory courses of UiPath Academy are adequate, but there is room for improvement. I understand that creating an automated course for everyone is not an easy task. After completing these courses, we are capable of performing simple tasks. However, if we truly want to learn, for example, Java, we must conduct further research on our own. The Academy courses should provide more challenging content.

The pricing in our region has the potential for improvement. The price is the same throughout Europe, despite the varying economies in each country, which poses challenges for all the partners involved.

For how long have I used the solution?

I have been using UiPath for five years. 

What do I think about the stability of the solution?

I would rate the stability of UiPath as a perfect ten out of ten.

What do I think about the scalability of the solution?

I would rate UiPath's scalability as a perfect ten out of ten.

Which solution did I use previously and why did I switch?

We previously used Blue Prism but switched to UiPath to meet client requirements. Personally, I prefer UiPath.

What was our ROI?

As a partner, we experience a return on investment because we bear the cost of the solution, and subsequently provide the services. The client pays for both the services rendered and a portion of the licensing fee. For us, the benefit is clear, but as a lean benefit, compared to the really expensive fee that we have to charge the clients to have a margin.

What's my experience with pricing, setup cost, and licensing?

The price is high. On a scale of one to ten, with ten being the highest, I would rate the price as an eight out of ten.

We also have to pay extra if we want Studio, Document Understanding, even if APIs are not going to be used for text recognition, or Insight. Insight is really expensive and doesn't offer anything new other than Elasticsearch and Kibana, which are free tools. The message we have received from UiPath is that they are the leader in the market, and we have to pay for that.

Which other solutions did I evaluate?

We evaluated Automation Anywhere, Blue Prism, Appian, and a few others before selecting UiPath.

What other advice do I have?

I give UiPath an eight out of ten.

I recommend that new users first take the Academy courses before transitioning to the UiPath Community version. It is advisable to learn all the basics thoroughly, without assuming any prior knowledge, and to exercise patience.

I have learned that using a machine is better than I am.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Dhouha Cherif - PeerSpot reviewer
Architect in Consulting Enterprise at Wevioo
Real User
Low-code solution provides scraping for data extraction, and Document Understanding for scanned documents
Pros and Cons
  • "The scraping for data extraction is very important. There is also a connection with all Microsoft tools, like Outlook, Excel, Word, et cetera. And OCR, the Document Understanding feature, is important because we have clients that ask us to read data from scanned documents."
  • "We have the new license, the Flex Plan with Automation Suite, but we don't have practical examples and we have found it a little bit difficult when dealing with it. We could use more specifications about it and practical examples."

What is our primary use case?

I create robots for clients of our company. We have an insurance client that asked us to help with sending letters by email and extracting documents related to insurance, between their insurance agencies.

We also do e-signatures using an API with a server to get digital signatures for all the customers of a bank. And with other banks, we have worked on onboarding clients. We have all the information about them and we do subscriptions for them.

We also have a lot of clients that ask for filters and updates in Excel files.

How has it helped my organization?

Employees who were doing the same tasks every day are happy to have time to do innovative things and stop doing tasks that a robot can do. They feel free from those unwanted tasks. These kinds of tasks are often boring, and employees can make mistakes. They spend a lot of time doing them without any benefit, because it's something they do every day. There is no innovation when they have to do those tasks. The most important part is that we can help employees in these situations.

The benefits include managing employees' time. A robot can work at night or even on the weekend, whenever you schedule it to run. It's helpful because employees can let it do their jobs when they are at home. There are also fewer errors because when you give a robot a formula, it does all the iterations in the same way. Even if there is a special situation or an exception, the robot can help itself get through it. So it helps with an employee's time and efficiency, and they are happy about that.

There are two kinds of robots that we deliver. One type of robot works independently, giving our client's employees time while the robot does its work. And there are other robots that do work but need a human to verify things. But even that type of robot reduces the work, leaving only the validation.

And when we start discussing RPA with a client, we can see the difference in the costs. We ask them how much they spend on a task or how much time it takes, because even hours have a cost. We then give them the difference. If a robot does that task, it will spend X amount of time on it and you will save this much money. It depends on the project, but sometimes we save them 30 or 40 percent of their time or even more.

What is most valuable?

The scraping for data extraction is very important. There is also a connection with all Microsoft tools, like Outlook, Excel, Word, et cetera. And OCR, the Document Understanding feature, is important because we have clients that ask us to read data from scanned documents.

UiPath Orchestrator is also important to help us schedule our bots.

In addition, UiPath is a low-code solution, which is very useful and helpful. Given the features and solutions it offers, it's quite easy. The ease is a seven out of 10, or even more. The challenge for us is connected to the demands of the client. Sometimes we work with banks, sometimes with insurance companies, and the challenge is to know what they really require before we start developing. We need to know the exceptions that we might face. But the development part is quite easy thanks to the UiPath Academy and the forum. It's not that hard.

We can even teach our clients a little bit about the use of the UiPath. It's easy and doesn't require an IT engineer. They get excited to use it.

I started my use of UiPath with the UiPath Academy and I'm still learning there because there are updates and new features to learn about. The Academy is very helpful with its videos and explanations, and with the questions at the end of the lessons. I like that it allows me to learn on my own time. It's very constructive because things are explained well and I like that I don't have to be at a school to learn it.

Also, the UiPath community is very good. Anytime I have a problem, or something blocks me, I post a question on the forum and people spend a lot of time helping me. Even if the first solution doesn't work, they come up with another one. When I started working with UiPath, there were only a few people who knew the platform and I had to wait days and days to get an answer, and sometimes I wouldn't get one. But over time, I feel the difference because there are more people in the community and they are more responsive and very helpful.

What needs improvement?

We have the new license, the Flex Plan with Automation Suite, but we don't have practical examples and we have found it a little bit difficult when dealing with it. We could use more specifications about it and practical examples. Sometimes clients ask us questions, but, even on the UiPath forums,  we don't have answers. We have to spend a lot of time trying to find them. Practical responses about installations and the differences between the kinds of installations would be helpful.

For how long have I used the solution?

I have been working with UiPath for almost three years.

What do I think about the stability of the solution?

It's very stable. I haven't faced a problem with UiPath Studio. I would give it a 10 out of 10 for stability.

What do I think about the scalability of the solution?

It's scalable. I would rate it a nine out of 10 on this aspect.

How are customer service and support?

I have needed their help too many times but they have been so helpful. They respond with emails, and sometimes I even talk with them on Google Meet. They are responsive.

How would you rate customer service and support?

Positive

How was the initial setup?

We have worked with UiPath on-premises, on Azure, and on a private cloud. That's where we use it the most. An on-premises setup is easy to do, and on a private cloud, it's not complicated. But with the Automation Suite, it is complicated and we asked UiPath to help us.

When we deploy it for our customers, we ask them to prepare the production environment for us so that it is already ready. For deployment, we have an architecture and an infrastructure engineer. Sometimes we need the infrastructure engineer if something is complicated about the infrastructure. We work with the IT department of the client and our infrastructure engineer.

For unassisted robots, we take the robot from the development machine or the test machine to the deployment machine. For clients using Orchestrator, we create the robot, the job, and we execute the robots from Orchestrator.

Maintaining UiPath is not difficult. One engineer can handle it, for now.

Which other solutions did I evaluate?

I did some research on Power Automate, but I haven't worked with it. I only saw the interface and some examples. We are planning to learn more about Power Automate and the differences between it and UiPath, but for now, we are only working with you UiPath.

What other advice do I have?

My advice is to use the UiPath Academy and do some practical exercises. And when working with your client, ask all the questions that you have, including exceptions and real cases. Technically, everything is good. Just attend the Academy and use the forums and everything will be okay.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Sunilkumar Venugopal - PeerSpot reviewer
Head of RPA Team at Olam International
Real User
Top 5
Bridges the gap between multiple systems, does good web-scraping, and improves accuracy
Pros and Cons
  • "It's easy to build automation with UiPath. It's very stable in terms of having controls captured and putting some environment. It's a very stable environment for automation."
  • "Its price is high compared to many other tools. When we go for any additional capability, everything comes at additional pricing. As a package, they can provide something that helps with scalability in terms of bot addition."

What is our primary use case?

We automate transactional processes such as sales order creation and PO creation for UiPath automation.

How has it helped my organization?

UiPath enables us to implement end-to-end automation. It's a very good tool. It helps us to automate from input processing to output, which is very important for us.

We have been doing automation for the last four or five years, and we were able to achieve efficiency. We were able to reduce our workload and improve employee morale. We were able to eliminate human error, and we were able to improve process efficiency. From the payback standpoint, it took eight to twelve months. That's also because, after the implementation, we take about a month or so to make the solution more stable.

It hasn't helped to reduce our on-premises footprint because we are still doing most of the automation from the on-premises solution. We still rely upon certain ERPs, but it bridges the gap between multiple systems. It plays a huge role in terms of bridging the gap between applications.

It has reduced the challenges that we faced with digital transformation. We were able to achieve a lot through UiPath.

It has definitely reduced human error. We are able to get more mature processes.

It has freed up employees' time.

What is most valuable?

We mostly run things on ERP, so predominantly, the SAP model is used. Some of the features, such as web-scraping, are also very good in UiPath.

It's easy to build automation with UiPath. It's very stable in terms of having controls captured and putting some environment. It's a very stable environment for automation. 

What needs improvement?

Its price is high compared to many other tools. When we go for any additional capability, everything comes at additional pricing. As a package, they can provide something that helps with scalability in terms of bot addition.

For how long have I used the solution?

We've been using UiPath for the last four to five years.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

It's scalable. We plan to increase its usage in the future. We have a centralized CCOE for the management of licenses and monitoring, and we have around four developers. 

From the licensing standpoint, we are still at a very early stage. We have only 40 to 50 bots. We are increasing the number of bots every year, and we will go for additional licenses every year.

How are customer service and support?

We are a part of UiPath's community, but we also used their support for understanding some of the features. I'd rate them an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We still have Automation Anywhere. From the capability standpoint, both tools are equally competitive. However, when we go for a thin client application, UiPath is better than Automation Anywhere. Whenever we access an application outside the environment, there is a feature in UiPath called Citrix plugin to be able to capture controls. We see that feature as an advantage.

UiPath has all the features that Automation Anywhere has. There's nothing that Automation Anywhere has but it's not there in UiPath. 

We took two tools as our adoption strategy, so we have Automation Anywhere as well as UiPath. We tried these two tools against some of the functions with various levels of complexity. We did a mapping of certain functions with Automation Anywhere, and we had certain functions with UiPath. We picked up a few processes, mostly the low-hanging fruit, and we were able to quickly implement those processes for process automation. It gave us a lot of confidence.

How was the initial setup?

We started with a very old version. Five years ago, the version was different. We didn't face many challenges. Now, we are doing the migration year by year. It isn't a challenge.

What about the implementation team?

Initially, we took some support from the professional services team, but we did everything in-house. 

Generally, we have two people for each tool. In total, we have four people. They are senior developers.

What was our ROI?

We have seen an ROI. We are able to get an ROI through better processes. Apart from the infra cost, we have saved around 200K.

What's my experience with pricing, setup cost, and licensing?

The price of both UiPath and Automation Anywhere is high. 

The basic package is included in the price, but in case you require any professional or golden package, you have to pay a higher price. 

What other advice do I have?

I'm currently not using UiPath Academy, but we have different roles, and people who join our team use UiPath Academy. For example, business analysts who join our team use UiPath Academy to understand all the tool capabilities.

Overall, I'd rate UiPath a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1444071 - PeerSpot reviewer
Head of Intelligent automation at a tech vendor with 10,001+ employees
Real User
Enables us to implement end-to-end automation and has very useful templates
Pros and Cons
  • "Document processing is a valuable feature in UiPath."
  • "UiPath needs to improve its onboarding and operational excellence."

What is our primary use case?

We use UiPath in the banking industry to help with the loan process. UiPath can check the title and address, and get documents from government and public websites. It can also check UCC scripts and the depth of support before feeding the information into the line of business application for the loan process.

How has it helped my organization?

Building automation using UiPath is quite easy.

UiPath enables us to implement end-to-end automation as long as the format is compatible.

Being a part of the UiPath user community is helpful because it provides us with a lot of resources for our internal research. We use the UiPath Academy courses to train our team members when we have new projects or implementations.

UiPath helped us reduce our on-premises footprint. The bots have taken over the repetitive tasks, freeing up our people to focus on other areas.

For some of our digital transformation initiatives, the solution helps reduce costs, but the extent of the savings depends on the licensing costs.

We only require IT application support for some aspects of our digital transformation.

Before UiPath, there was a human error rate of five percent on tasks. With UiPath, the human error rate has been reduced to three percent. UiPath can save people's time anywhere from a few weeks to three months, depending on the complexity of automation.

What is most valuable?

Document processing is a valuable feature in UiPath. It allows us to process various scanned and PDF documents, extract data from them, and further evaluate the data for business purposes. This could include income tax files that are required for load processing or documents for property inspection reports.

The templates are very useful to us. We reviewed templates for almost 400 similar scenarios where changes are made to two configuration files. These scenarios may be helpful to the customer.

The integration is also good.

What needs improvement?

UiPath needs to improve its onboarding and operational excellence.

The licensing cost and technical support have room for improvement.

For how long have I used the solution?

I have been using UiPath for almost five years.

What do I think about the stability of the solution?

UiPath is stable.

What do I think about the scalability of the solution?

UiPath's scalability depends on how we design the solution. Our clients are medium-sized organizations.

How are customer service and support?

The technical support takes a long time to resolve our tickets. 

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is straightforward. Deployment usually takes a few hours. Configuration can sometimes be challenging because the deployment is across multiple instances of the orchestrator.

What about the implementation team?

We implement UiPath for our clients. Minimal maintenance is only required for complex deployments.

What was our ROI?

Some of our customers have seen a return on investment within the first eight months, while others have seen it after 15 months.

What's my experience with pricing, setup cost, and licensing?

The UiPath license is expensive.

What other advice do I have?

I give UiPath a nine out of ten.

Based on the complexity of the automation required, I would recommend UiPath.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2177328 - PeerSpot reviewer
IT Services Manager at a financial services firm with 11-50 employees
Real User
Can significantly increase productivity and reduce processing time, but the price has room for improvement
Pros and Cons
  • "The queue feature is the most interesting to me because it allows us to work on a list of tasks in parallel on several robots."
  • "The pricing has room for improvement."

What is our primary use case?

I use UiPath to automate tasks in our internal HR and finance departments, as well as to dispatch back office requests, close accounts, process insurance claims, and make international money transfers.

How has it helped my organization?

Building automation with UiPath is easy. It depends on our level of understanding of the process we want to automate. UiPath offers a wide range of possibilities for automating business processes. For example, we can use UiPath to get input data from files, extract data from databases, or make SQL requests. We can also use UiPath to manipulate applications, perform human actions on the user interface, and introduce back-office processes. Finally, we can use UiPath to distribute the execution of our automation across multiple devices.

UiPath enables us to implement end-to-end automation and orchestrate all processes using the orchestration tool. We can get the inputs for the process and execute the report at the end. We have all kinds of possibilities. For five or six years now, we have been able to automate all the processes that we faced, as long as the inputs are structured and well-structured, and we have a good flow and volume of inputs.

There are numerous advantages to using UiPath. Firstly, it can significantly increase productivity and reduce processing time. Secondly, UiPath enables scalability, allowing processes to be performed around the clock, seven days a week. Additionally, robots can execute processes with consistent quality, minimizing the risk of errors or incidents. Finally, UiPath can help optimize human resources by delegating tasks with low added value to robots, freeing up human resources to focus on tasks that require higher levels of expertise.

The time it takes to bring UiPath to market can range from a few days to several weeks. The return on investment can become apparent within a few weeks or months, depending on the complexity of the process involved.

When we refer to UiPath as a suite, it includes several tools and features that can greatly facilitate the automation process. For instance, we can group some commonly used features into a single library. Additionally, we can segregate the different layers of our development process. These abundant features can help us organize our work on UiPath, ultimately reducing our on-premises footprint.

UiPath Academy is a place where we can ramp up our skills very quickly and become operational as soon as possible.

UiPath's AI features provide a broad range of API applications, such as handling unstructured inputs. This includes non-digital inputs such as paper forms. Additionally, the system can process false inputs that are not well-organized through character recognition. UiPath also offers machine learning to further enhance its functionalities.

UiPath accelerates digital transformation and significantly lowers the associated costs. The impact is significant as it enables the deployment of production environments in just a few weeks. Additionally, RPA users can collaborate over the weekend to automate applications starting from the human interface. This allows us to automate more processes effectively. Other tools may require access to top-up bases or the use of Unix or scripts, but with RPA, we can automate a wide range of features based solely on the user interface component.

There were no expansive or complex application upgrades or IT application support required.

UiPath helped to decrease human error. By developing autonomous processes and thoroughly testing them, we ensure consistent and reliable execution, which guarantees high-quality results for our customers. Compared to human execution, global execution by robots is both more accurate and quicker.

UiPath saved us around 17 percent of our time.

UiPath helps to save costs in several ways, such as reducing the time required for execution. The main difference between manual and automatic processes is the ability to have UiPath execute tasks on our behalf, based on pre-defined reports. Unlike humans, who typically work from eight o'clock in the morning until six o'clock in the evening, UiPath can work all day, even on weekends. This can result in cost savings of up to 60 percent.

What is most valuable?

The queue feature is the most interesting to me because it allows us to work on a list of tasks in parallel on several robots.  Additionally, the ability to integrate the OCR components is valuable. We use this feature for one of our banks in Africa. These are the most valuable features that we cannot find with other tools.

What needs improvement?

The pricing has room for improvement.

I would appreciate UiPath's assistance in simplifying our process of easily and quickly capturing our customers' business requirements within our framework.

For how long have I used the solution?

I have been using UiPath for almost seven years.

What do I think about the stability of the solution?

UiPath is stable.

What do I think about the scalability of the solution?

UiPath is scalable.

How are customer service and support?

UiPath's technical support is reactive.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is complex, and obtaining a license for training poses a challenge. As a result, an experienced person is necessary to complete the deployment. Our deployment required two people.

The deployment can take one to two days for an experienced person, but for an inexperienced person, it may take up to three weeks.

What about the implementation team?

The implementation was completed in-house.

What was our ROI?

The return on investment is based on the complexity of the process that is being automated.

What's my experience with pricing, setup cost, and licensing?

The cost of UiPath is higher in Africa than in Europe and Asia due to differences in salary levels. As a result, the number of customers who are able to use UiPath is limited.

We pay for additional components to include features, in addition to the licensing fees.

Which other solutions did I evaluate?

We utilized Selenium Test Automation for tests and conducted an evaluation. However, it did not fully meet our business requirements, so we selected UiPath.

What other advice do I have?

I give UiPath a seven out of ten.

Due to the quantity of customer input, the success of automating tasks is not solely dependent on the capabilities of UiPath tools. The quality of the paper scan, document quality, and resolution are also crucial factors that can positively or negatively impact the possibility of a wide range of automation. Therefore, the success of automation is highly reliant on the quality of the source inputs, in addition to UiPath's capabilities.

Our implementation strategy involves beginning with the proof of concept and then separating processes before moving on to scaling the API.

I would recommend UiPath for large enterprise companies, as the cost of the solution may be prohibitive for smaller organizations.

I recommend that anyone assessing UiPath should first create a clear automation roadmap. This will enable them to address questions related to optimization, implementation, and development.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2025
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.