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Hamid-Hassan - PeerSpot reviewer
Team Lead at a tech services company with 51-200 employees
Real User
Top 5
Oct 30, 2023
Good document understanding and saves labor costs but can be expensive
Pros and Cons
  • "It saves manual labor. Those that don't use it have to hire ten to 15 people to do the same job."
  • "These days, document understanding costs can be very high, so we've implemented it only for two or three customers. It can be very costly for clients, even though the functionality is very good."

What is our primary use case?

We use the solution for automation. I have implemented the solution in many ways. Some clients need to send us files via email or through Excel. We are reading and creating the file into some internal systems. 

Some other clients need the solution to read invoices from different vendors. We get them from Outlook email and fetch data. 

How has it helped my organization?

We are working for finance organizations. For example, the Canadian government is creating rules to discharge loan applications within one month or suffer a fine. We are helping financial companies discharge files on a daily basis to help them maintain compliance and reduce fines. 

What is most valuable?

Many features are quite useful for us.

The document understanding is something we use a lot. It's very good and easy to use. It was a unique solution at the time. More are providing it now. However, having document understanding at the time was implemented for a US-based client who really liked it. 

It's useful for building automation. It's good for the client side. 

The Studio is very useful for automation and development purposes.

It saves manual labor. Those that don't use it have to hire ten to 15 people to do the same job.

We are able to implement end-to-end automation. To start, we'll meet with the operations team and they'll describe their problems. For example, what they do on a daily basis and how many people they need. Then, we create a requirement document to find ways to move forward and streamline. 

We work for a financial client. They have the top three or four Canadian banks attached to them. They are all providing files. There's money involved in every transaction on a daily basis. If there's any mistake it can cost a lot for the companies. By automating the processes, and removing human error, we are saving a lot of money for these companies. 

We use the user community and forums. They are all very helpful. Every time we have a question, we find a solution to them. We can also find answers on YouTube. It helps us find solutions easily. 

The product has helped us minimize the on-prem footprint. We're using the on-prem orchestrator and it's been helpful. 

I haven't used the UiPath Academy courses, however, we direct new users to it. It's very easy to use and helps new people get up to speed and understand quickly.

It helps speed up and reduce the cost of digital transformation. We're working to automate more on a daily basis. It's continuously upgrading and developing. 

When it comes to document understanding, it's helped reduce human error. It's given us more power to check things, like inappropriate invoices are set aside and they give the user the chance to change the mistake where it makes sense.

It helps free up employee time.  

What needs improvement?

These days, document understanding costs can be very high, so we've implemented it only for two or three customers. It can be very costly for clients, even though the functionality is very good.

They are continuously improving their product. I have no specific complaints as to its functionality. 

It would be ideal if UiPath had more cloud functionality, similar to Power Automate

Buyer's Guide
UiPath Platform
July 2026
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,858 professionals have used our research since 2012.

For how long have I used the solution?

I've used the solution since 2019.

What do I think about the stability of the solution?

The solution is usually stable. Sometimes the activity doesn't work as expected. 

I'd rate the stability seven out of ten. 

What do I think about the scalability of the solution?

We have four developer licenses and five developer-attended bots plus five unattended bots. The machines are Azure and on-cloud.

The solution is scalable. 

How are customer service and support?

Technical support is very helpful. I've never had an issue with them.

Which solution did I use previously and why did I switch?

I'm also familiar with Power Automate, which allows you to run processes over the cloud. You don't need to run anything through the portal. You need to connect the bot to your machine to run any process in UiPath.

Another difference is the licensing costs. Power Automate offers very low pricing. 

I don't work with any other RPA tools. 

How was the initial setup?

I was not involved in the initial setup. 

There is some configuration required when upgrading. We don't have much maintenance and usually engage the UiPath support team when we need to do configurations. 

What about the implementation team?

The UiPath support team assisted our admin team with the setup.

What was our ROI?

I don't have specific details in regard to ROI. 

What's my experience with pricing, setup cost, and licensing?

The pricing is quite expensive compared to Power Automate.

Clients are charged on a yearly basis. I'm not sure of the exact amount. 

What other advice do I have?

I am a systems integrator.

I'd rate the solution six out of ten. 

I'd recommend the UiPath Academy to new users and I'd recommend the product to other users looking to automate. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
reviewer2298036 - PeerSpot reviewer
Manager Business operations at a manufacturing company with 1,001-5,000 employees
Real User
Oct 29, 2023
Extracts website data and stores them but needs more documentation
Pros and Cons
  • "We use UiPath for web scraping. We extract data from websites, store them in boxes, and analyze them later."
  • "UiPath fails jobs sometimes and doesn't give you direct instructions on why it failed. A little more insight into failed jobs would be beneficial. It should have more documentation and short training modules."

What is our primary use case?

We use UiPath for web scraping. We extract data from websites, store them in boxes, and analyze them later. 

What needs improvement?

UiPath fails jobs sometimes and doesn't give you direct instructions on why it failed. A little more insight into failed jobs would be beneficial. It should have more documentation and short training modules. 

For how long have I used the solution?

I have been using the solution for a year. 

What do I think about the scalability of the solution?

UiPath is scalable. 

How was the initial setup?

The product's installation is easy. 

What other advice do I have?

Our business objective for AI automation included making our team members' time more efficient. We didn't want to spend an hour or a day manually downloading the data. We wanted to automate it and save time. 

AI-powered automation has fundamentally changed our organization. We can get the data quickly and instantly anytime. It can be uploaded directly without needing someone to check it manually. A bot does it for us. It saves time, speeds up our time in the market, and scales up our business. 

Automation has affected us positively. We often focus on data; having them at the right place and time is very important for us. UiPath helps us to achieve it with accuracy. 

UiPath has saved us at least five to seven hours a week. We also save money since we don't have to outsource or seek the help of an intern to do the manual downloading task. 

I rate the product a seven out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
UiPath Platform
July 2026
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,858 professionals have used our research since 2012.
Muhammad_Uzair - PeerSpot reviewer
RPA Developer at a tech services company with 51-200 employees
Real User
Oct 17, 2023
Good automation tool that helps reduce labor cost and increase efficiencies
Pros and Cons
  • "There’s a good level of maturity in the UiPath framework."
  • "UiPath is not that fast."

What is our primary use case?

I've been making some accelerators using it. Each Customer Relationship Management page in the telecom industry has a similar kind of structure, so things do not change a lot. I'm creating an accelerator that can log into a CRM and quickly perform specific tasks as per requirements. For example, the robot will log on to a CRM page, will add updated user information, and check the details of user requests. Another case could be creating specified user service requests and monitoring their status for service efficiency. 

How has it helped my organization?

We're automating a bunch of processes in the telecommunication industry. We’re implementing RPA solutions in the biggest telecommunications company in my country. Our main focus was to increase the return on investment. What we tried to do was reduce the time, reduce the manual labor costs and errors, and increase efficiency.

The big picture is to work towards reducing labor costs and creating solutions that are required to enhance your efficiency. This also streamlines process workflows when handling robot exceptions.

What is most valuable?

The drag-and-drop features and the activities that are pre-made are useful. It's a big plus for UiPath. Whenever I use it, I can do all kinds of work with it and it's really easy. For example, if you have to store data in a dictionary or make a list, there are all kinds of ways to do it. You can do almost anything using UiPath.

The community is very good. I get 90% of my questions answered there.

There’s a good level of maturity in the UiPath framework. Once you get hands-on experience with it and once you are a little bit familiar with it, it becomes really interesting to make automation.

Another thing to add would be queues. It gives you the power to assign multiple bots to any item in the queue and you can monitor the activities and status in the queue.

UiPath enables us to implement end-to-end automation. Once you have hands-on experience with it, you don't even have to think about the steps. There are hundreds of activities to help you to carry out any solution. It enables you to perform endpoint processes really efficiently.

When you compare the solution to other automation companies, like Automation Anywhere or Microsoft Power Automate, UiPath has the biggest community, and that really helps you a lot. Whatever questions we have will get answered due to the extremely helpful and active community. You get answers pretty quickly as well. Most questions I have are already addressed there. It adds a lot of value to UiPath and plays a major role in our success.

I have done a few UiPath Academy courses. I have not gotten certifications, however, UiPath has advanced certifications and material on the website that lays out those certifications. They have a lot of tutorials to let you get deep into the product.

It's helped speed up our digital transformation. Our main focus has been on automation and increasing efficiencies while reducing errors and costs. Automation helps significantly reduce human error. 

What needs improvement?

The ease of building automation using UiPath is appreciable. In the beginning, it was a bit difficult as you have to know about C# and VB Script. I come from a Python background. If you are making a list, for example, in Python, it’s very simple. There isn’t that much complexity. If you're doing list manipulation and dictionary manipulation, you have all kinds of data structures. However, when it comes to UiPath, it is not as simple since you have to be very certain about what you're writing.

There are some things missing in UiPath. There used to be an activity where you could just add an item. This activity is now gone. Some of the things in UiPath are changing. This is a bit difficult due to the fact that, if a beginner is trying to add something to a dictionary, they'll have to look through the community's communications and then they might figure out that the old ways are gone. But that is not always the case, there have been better and newly modified activities like ones that help choose selectors for UI Automation.

UiPath is not that fast. They do have an option to increase the speed of processes. You can increase their speed in the settings. However, whenever you do that, the chances of it curbing the flow at some point is higher. 

For how long have I used the solution?

I've been using it for the last three months. I jumped into this field of automation about six months ago. I have explored Power Automate, Robocorp, and Automation Anywhere during this time. UiPath, however, has been a good experience so far.

What do I think about the stability of the solution?

The stability is okay and chances of bottlenecking are not much. Occasionally there are some errors and the robots do crash but overall that is not an issue. 

What do I think about the scalability of the solution?

It's a mature product; it can scale well. It's pretty sophisticated so you can get a lot of scalability in the automation process. 

How are customer service and support?

I have not contacted technical support. I'm a beginner, and usually, I turn to the UiPath community forums. Many problems are answered right in the community itself. 

Which solution did I use previously and why did I switch?

I was using Autosphere before UiPath. I've also used Automation Anywhere and Robocorp. UiPath is for developers and business users. UiPath is far superior to Automation Anywhere, however, when it comes to speed, I feel that Autosphere and Robocorp are faster than UiPath.

How was the initial setup?

I was not involved in the initial deployment. 

They do give a bit of support with processes. However, after a few months, the solution does require some maintenance. We also supply support and our clients hardly need it anymore. 

What's my experience with pricing, setup cost, and licensing?

The cost used to be fine, however, Microsoft has reduced its costs significantly and that's going to be a challenge for UiPath. In comparison to other automation products, UiPath is reasonable. 

What other advice do I have?

I'm an end-user and an administrator. 

I'm not using the AI functionality apart from OCR-related solutions. However, there is a huge market for it. 

I would rate the solution nine out of ten. This solution offers a lot. It's a good product to try. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Sanobar Khan - PeerSpot reviewer
Automation Engineer at a tech services company with 51-200 employees
Reseller
Oct 11, 2023
Building automations in UiPath is done through simple activities
Pros and Cons
  • "The Excel automation in UiPath is very easy to use. Even for complex scenarios, we can easily automate the process. And that is true for email automation as well."
  • "When it comes to web automation, a change order should be able to be handled more easily."

What is our primary use case?

I have automated finance use cases, as well as banking, NOC, and call-center use cases. I have also done email and Excel automations.

How has it helped my organization?

It has definitely reduced the cost of the process I have automated. It has reduced the number of employees required for some processes and improved process efficiency. It has improved accuracy and error rates. All of these factors reduce the cost of the processes.

Because there is no human involvement and there is a fixed flow that bots follow, it has minimized the human errors that occurred before.

What is most valuable?

The Excel automation in UiPath is very easy to use. Even for complex scenarios, we can easily automate the process. And that is true for email automation as well.

Building automations in UiPath is done through simple activities. We just drag and drop into a workflow, build the flow, and execute it. It's that simple.

We use UiPath Academy courses as well, and they give us an idea of how we can use it professionally. They have given us a complete idea of how to use the solution.

What needs improvement?

When it comes to web automation, a change order should be able to be handled more easily.

For how long have I used the solution?

I have been using UiPath for almost three years.

What do I think about the stability of the solution?

Compared to other tools, UiPath is very stable, as well as easy to install, manage, and upgrade.

What do I think about the scalability of the solution?

It is more scalable than Automation Anywhere.

How are customer service and support?

I have not contacted their technical support.

What's my experience with pricing, setup cost, and licensing?

UiPath has more costly licenses than Automation Anywhere and, of course, Power Automate.

Which other solutions did I evaluate?

There are multiple differences between UiPath and Automation Anywhere. Automation Anywhere has a good handle on desktop automation as well as its IQ Bots for document understanding.

What other advice do I have?

I would rate UiPath at seven out of 10 overall.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner and Reseller
PeerSpot user
reviewer2281758 - PeerSpot reviewer
RPA Developer at a tech services company with 51-200 employees
Real User
Oct 2, 2023
Easy to build automations, and has helpful Academy courses, but can be expensive
Pros and Cons
  • "The product enables us to implement end-to-end automation."
  • "We've tried to use test automation, however, I'm not sure how well it works."

What is our primary use case?

We primarily use the solution for automation.

How has it helped my organization?

UiPath has been quite useful for the organization. It's helped reduce workloads.

What is most valuable?

The processing time is the best aspect of the solution. There are also fewer coding requirements. It takes less time to develop and implement projects using UiPath for this reason. 

It's easy to build automation. The organization has a variety of projects and we can complete the projects faster using automation using UiPath.

The product enables us to implement end-to-end automation.

We use the UiPath user community. If you have any doubts about what you are doing, you can turn to the community and they'll answer your questions - which is very helpful. 

The Academy courses are very useful. If you want to do any certifications, it's very simple.

We use the AI functionality. It helps automate processes that are more involved. However, it's something the team works on; I don't know much about it. 

The solution helps us reduce human error as we can run many projects without much human involvement. Once we reduce human interactions, we can reduce human error quite significantly.

It's also helped us free up employee time thanks to the automation. It's freed up maybe 30% to 40% of our time since we started implementing automation.

What needs improvement?

We've tried to use test automation, however, I'm not sure how well it works.

For how long have I used the solution?

I've been using the solution for one year. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How was the initial setup?

We took about three or four months to deploy the solution. The process itself is moderate. We were able to manage the process ourselves. While it's rather easy, it does take some time.

What's my experience with pricing, setup cost, and licensing?

The licensing cost is quite high. It could be reduced. 

What other advice do I have?

I'm an end-user of UiPath. I'm an RPA developer. 

I'd rate the solution seven out of ten. There should still be more opportunities to make the solution less expensive. 

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer2280195 - PeerSpot reviewer
RPA Developer at a tech vendor with 10,001+ employees
MSP
Sep 29, 2023
Good for end-to-end automation, easy to implement, and reduces human error
Pros and Cons
  • "It reduces the manpower needed. It helps us automate large projects."
  • "UiPath should improve the document understanding a bit."

What is our primary use case?

We use the solution for task automation. 

What is most valuable?

The automation for building tasks is good. It reduces the manpower needed. It helps us automate large projects. 

It's easy to create automation with the solution. Once we understand the process, we can easily create an automation. 

We use end-to-end automation. It helps us remove the need for manual labor. 

We are satisfied with the user community UiPath offers as well. 

The solution has helped simplify projects and our requirements. 

We've used the Academy courses. Anyone can access it. It's great that anyone can take advantage of it. You don't need to be technical. 

The solution has reduced the cost of digital transformation.

It's helped reduce human error by 100%.

The solution has freed up employee time.

What needs improvement?

UiPath should improve the document understanding a bit. 

For how long have I used the solution?

I have been using the solution since 2021.

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

We have 50+ users using the solution. 

It's scalable. 

How are customer service and support?

Technical support is good. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did not use a different solution. 

How was the initial setup?

The deployment was not complex. It's easy. We had to test it a bit manually. Once we were sure we had the right requirements in place, we implemented it. 

It only takes ten minutes to deploy the solution. 

When you change the version of the solution, there is some maintenance required. 

What's my experience with pricing, setup cost, and licensing?

We've used the enterprise version of the solution. 

What other advice do I have?

We're developers. We have customers that use UiPath. 

We can implement the AI functionality, however, we haven't used it yet.

I'd rate the product nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
RPA Developer
Real User
Sep 7, 2023
Easy to build automations, has many great integrations, and offers helpful support
Pros and Cons
  • "The user community is definitely useful."
  • "We'd like the upgrades to be a bit easier and more flexible."

What is our primary use case?

I'm using the solution for web applications and for integration.

How has it helped my organization?

The solution has improved our organization by improving processes, including documentation processes. We're able to increase our capabilities. We can use it to help us with large projects. Over the years, it's helped put less pressure on the server.

What is most valuable?

The integration services are quite effective. There are so many integration partners available. For example, we can use the solution with Jira.

It is easy to build automations. We use it to automate processes. We can use the product to automate good causes like sustainable production. However, we work more with web processes as opposed to good causes.

We do use it for end-to-end automation. We can ingest documentation, do a development phase and make our application. It's important to have this end-to-end capability. It helps us gain more knowledge and control.

The user community is definitely useful. If you have any issues or need something explained, you can use the community and gain more knowledge. We can share our knowledge as well. It helps clarify. It helps us interact with other humans to gain insights. 

It's helped lower our on-premises footprint. It's important to us to be able to reduce the on-prem footprint. It saves us space. It's helping us future-proof. It helps reduce limitations.

I've used the UiPath Academy courses. We can learn from ourselves, however, it does help. While we don't completely gain knowledge from the Academy, the solution requires users to go through a learning curve. It can show you the basics, and you need to go further by experimenting. I haven't used Academy courses in the last few weeks. It really does help with integrating services and understanding that aspect of the solution, however.

We plan on leveraging AI functionality. We haven't used it yet. 

It is helping with digital transformation. We can leverage architecture and different platforms much more efficiently. There are a lot of tools and upgrade versions that we need to go through right now. As we continue digital transformation, it will help make our processes more convenient and make tools easier to use.

It's reduced human error. However, the way our documentation is created, we won't be able to completely remove human interactions in the documents and can't remove human error completely.

The product has been able to free up employee time. We can build and complete a process very fast. 

We've noted cost savings when using the solution. We've been able to reduce licenses or move to community licensing.

What needs improvement?

A lot of implementation is done by UiPath, however, there are parts of the studio we've had issues with. We'd like the upgrades to be a bit easier and more flexible.

For how long have I used the solution?

I've been using the solution for three years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

We have three people using the solution in our organization. 

The solution is scalable. We have a lot of applications and different scenarios. We can definitely scale as needed. 

How are customer service and support?

If we have a lot of complications we can get support to troubleshoot. They have been helpful overall. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We've also used Blue Prism and Power Automate

We find UiPath is easier to build on with drag-and-drop functionality.

How was the initial setup?

Implementing the cloud version of the product is easy. Deployment is simple. However, it depends on your environment.

It's helpful to have some knowledge of UiPath. You only need two to three people to maintain the solution. If it's the first time setting it up, it may require more people.   

What about the implementation team?

We do the deployment ourselves. 

What was our ROI?

I have witnessed an ROI. We've noted cost savings after implementations. 

What's my experience with pricing, setup cost, and licensing?

The pricing can be a bit high. For single attempts at automation, it may be too pricey for a normal person. If you are doing a lot of automation, it's more affordable. 

What other advice do I have?

I'm an end-user.

I'd recommend that users implement the solution. It's important to implement it correctly in the organization, however. The technology is far easier to use than other technologies in terms of reducing manual interventions in processes.

I would rate the solution ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
CEO at CareerCraftly
Real User
Top 5
Jul 31, 2023
Can be integrated with multiple apps like Excel and ChatGPT
Pros and Cons
  • "The most valuable feature is UiPath's integration with the AI chatbot for automating customer service in our web applications. We directly integrate ChatGPT to talk to the customer because it performs better than our old Python-based chatbot, which was really slow."
  • "Task management is complex and difficult for new users. They should simplify the interface for new users. There are lots of flow charts and automation things in task management, so I would suggest streamlining it."

What is our primary use case?

We are a gaming company using UiPath to automate some development-related tasks. We integrate the API keys provided by UiPath into our app to extract user data that helps us improve our apps and games. We also use the UiPath application-building solution for Android or web app development.

How has it helped my organization?

Implementing UiPath has enhanced our workflow while reducing time spent on manual tasks, such as talking to customers or collecting user data manually. It provides a fast way to communicate with our clients and obtain data, saving a ton of time. We can reduce the number of team members because most things are managed by the AI. 

The AI functionality has been useful for us. UiPath can be integrated with multiple apps like Excel and ChatGPT, so it provides an efficient solution. The AI ability enables us to automate more tasks, and we get feedback on things we should improve. It was previously a manual task to compile all the change requests from our users, but the AI speeds up the process. 

UiPath has reduced the costs of our digital transformation because our project requires a lot of integration with web services. This used to cost us a lot of money because we had to pay for cloud services and domain names, but UiPath's API key allows us to integrate our games and applications directly.

The solution has reduced human error because we've automated some tasks that were formerly performed by team members. The tooling has been standardized, and we update it based on our current projects. The task-mining feature in UiPath enables error-free communication with other users in our application.

What is most valuable?

The most valuable feature is UiPath's integration with the AI chatbot for automating customer service in our web applications. We directly integrate ChatGPT to talk to the customer because it performs better than our old Python-based chatbot, which was really slow. ChatGPT has lots of parameters, so we can communicate efficiently with our clients. It's easy to build automations in UiPath using the no-code drag-and-drop interface. 

What needs improvement?

Task management is complex and difficult for new users. They should simplify the interface for new users. There are lots of flow charts and automation things in task management, so I would suggest streamlining it.

For how long have I used the solution?

I have used UiPath for four months.

What do I think about the stability of the solution?

UiPath has been stable in the past four or five months that I've been using it. 

What do I think about the scalability of the solution?

I consider UiPath highly scalable. They're constantly adding features, and it's always great to see a solution that stays up to date. 

How are customer service and support?

I rate UiPath support eight out of 10. We contacted them a few times because we discovered some bugs while implementing our web applications. Their support team was helpful and fast. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used TXT. Me for our chatbot use cases, but now we use ChatGPT integrated with UiPath. 

How was the initial setup?

UiPath's initial setup is straightforward and can be completed with a few clicks. Anyone can do it. We did it all in-house. It is easy to deploy everything in the UiPath solution. It only required two teammates to deploy. The UiPath solution doesn't require any kind of maintenance on our side, but we need to update our bots and apps when new features come out. 

What was our ROI?

UiPath has enabled us to reduce the size of our team, saving us some money. The integration is easy. We are also seeing more positive reviews from our users, and our web application is running faster.

What's my experience with pricing, setup cost, and licensing?

UiPath is a little expensive compared to other solutions I've seen on the market, but you can try it for free for 60 days. It may be too pricey for startups and small businesses, but it will ultimately save your company money, so it's a worthwhile investment.   

Which other solutions did I evaluate?

We looked around but couldn't find a competing product that offers so many features in one app.

What other advice do I have?

I rate UiPath nine out of 10. The solution provides a lot of value by offering features that competing solutions don't have. It has the latest features like ChatGPT integration and broad app support. 

The UI path is somewhat complex, so you should watch their videos. Their own website has tutorial videos that can teach you about the features. There are short videos and also webinars you can attend that explain the latest features to new users. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Senior Sales Manager at a manufacturing company with 501-1,000 employees
Integrator
Jul 5, 2023
Frees up staff that has been doing manual, repetitive tasks to do something more valuable
Pros and Cons
  • "UiPath Studio has all kinds of tools and it's practical to navigate around the application. Implementing any project can be done very quickly using UiPath."
  • "There can be technical issues, but it's rarely about a server quitting. They are more like connectivity, platform, and software version issues, but there are no issues with UiPath performance."

What is our primary use case?

We are a distributor and most of our customers were manufacturing and financial companies, so the use cases fell into categories like financial, accounting, and procurement departments. We used it to improve business processes.

How has it helped my organization?

With UiPath, my clients were able to free their employees and staff for other types of work. They saw value in that. Staff didn't have to get up at 6 AM or work around the clock in front of a monitor all day. It freed up staff that had been doing menial, manual, repetitive tasks to do something more valuable.

In some cases, it reduced the time it took to get a task done from hours to a couple of minutes. Workflows that would take up to four or five hours were reduced to taking 10 to 15 minutes.

It also definitely reduced the amount of human error to almost zero. 

What is most valuable?

UiPath Studio has all kinds of tools and it's practical to navigate around the application. Implementing any project can be done very quickly using UiPath. Also, the robot capacity is phenomenal. They work as long and as much as you need them to and provide optimal performance.

Building automation with UiPath is easy and takes a small amount of time. It's really intuitive and doesn't require advanced development or any technical skills. It's easy for anyone to pick up and understand. Any lower-skill employee or developer can learn to use it quickly.

We would usually do a pilot project with a company and, afterward, transfer all the knowledge and capabilities to them so that they were able to develop things themselves. Especially with the UiPath Academy, which provides online courses, and the UiPath forums, everyone could learn how to use it. My clients had no problem picking it up after our first pilot project. The advanced developer courses help a new developer quickly learn how to use it.

What needs improvement?

There can be technical issues, but it's rarely about a server quitting. They are more like connectivity, platform, and software version issues, but there are no issues with UiPath performance.

I would also like to see UiPath assist clients in scaling up their usage of the application because most of our clients had trouble expanding their usage into other departments. It was hard for them to calculate the exact value they were getting. Some of our clients were flying blind.

Some of our clients hadn't really seen enormous impact from implementing and using automation yet. They had just started, and they saw the value in it, but it was hard for them to expand or add more value to automations with UiPath.

For how long have I used the solution?

I worked with UiPath from 2019 to 2022.

How are customer service and support?

It can take their technical support some time to respond. And sometimes, the assigned staff doesn't have the right knowledge, but that doesn't happen often.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is straightforward. Our clients did ask for tips and tricks, but they didn't need a full consultation. They managed it themselves. It's really intuitive.

What's my experience with pricing, setup cost, and licensing?

UiPath pricing is high and sometimes it's quite complicated as well, because there are loads of components and loads of product portfolios. It works, but it could be better. The pricing could be more attractive.

What other advice do I have?

UiPath definitely speeds up digital transformation but whether it reduces the costs of doing so depends on a number of factors.

Over the years, UiPath has done a pretty good job of continuously improving its product by adding robot capacities and changing versions. In terms of features, they have everything covered, with AI features, data mining, process mining, and all that was done quite ahead of everybody else.

I would say that UiPath, as a company, was better in the past. Nowadays, I have less confidence in the company's situation, not that I don't think it's stable. And their ability to improve is a 10 out of 10.

My advice is to study your use cases and go to the UiPath Academy. You'll find everything you're looking for and there is a big community. UiPath is easy to use, but you have to understand your work processes thoroughly and not just depend on the application to help you.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Dhouha Cherif - PeerSpot reviewer
Architect in Consulting Enterprise at Wevioo
Real User
Jun 27, 2023
Low-code solution provides scraping for data extraction, and Document Understanding for scanned documents
Pros and Cons
  • "The scraping for data extraction is very important. There is also a connection with all Microsoft tools, like Outlook, Excel, Word, et cetera. And OCR, the Document Understanding feature, is important because we have clients that ask us to read data from scanned documents."
  • "We have the new license, the Flex Plan with Automation Suite, but we don't have practical examples and we have found it a little bit difficult when dealing with it. We could use more specifications about it and practical examples."

What is our primary use case?

I create robots for clients of our company. We have an insurance client that asked us to help with sending letters by email and extracting documents related to insurance, between their insurance agencies.

We also do e-signatures using an API with a server to get digital signatures for all the customers of a bank. And with other banks, we have worked on onboarding clients. We have all the information about them and we do subscriptions for them.

We also have a lot of clients that ask for filters and updates in Excel files.

How has it helped my organization?

Employees who were doing the same tasks every day are happy to have time to do innovative things and stop doing tasks that a robot can do. They feel free from those unwanted tasks. These kinds of tasks are often boring, and employees can make mistakes. They spend a lot of time doing them without any benefit, because it's something they do every day. There is no innovation when they have to do those tasks. The most important part is that we can help employees in these situations.

The benefits include managing employees' time. A robot can work at night or even on the weekend, whenever you schedule it to run. It's helpful because employees can let it do their jobs when they are at home. There are also fewer errors because when you give a robot a formula, it does all the iterations in the same way. Even if there is a special situation or an exception, the robot can help itself get through it. So it helps with an employee's time and efficiency, and they are happy about that.

There are two kinds of robots that we deliver. One type of robot works independently, giving our client's employees time while the robot does its work. And there are other robots that do work but need a human to verify things. But even that type of robot reduces the work, leaving only the validation.

And when we start discussing RPA with a client, we can see the difference in the costs. We ask them how much they spend on a task or how much time it takes, because even hours have a cost. We then give them the difference. If a robot does that task, it will spend X amount of time on it and you will save this much money. It depends on the project, but sometimes we save them 30 or 40 percent of their time or even more.

What is most valuable?

The scraping for data extraction is very important. There is also a connection with all Microsoft tools, like Outlook, Excel, Word, et cetera. And OCR, the Document Understanding feature, is important because we have clients that ask us to read data from scanned documents.

UiPath Orchestrator is also important to help us schedule our bots.

In addition, UiPath is a low-code solution, which is very useful and helpful. Given the features and solutions it offers, it's quite easy. The ease is a seven out of 10, or even more. The challenge for us is connected to the demands of the client. Sometimes we work with banks, sometimes with insurance companies, and the challenge is to know what they really require before we start developing. We need to know the exceptions that we might face. But the development part is quite easy thanks to the UiPath Academy and the forum. It's not that hard.

We can even teach our clients a little bit about the use of the UiPath. It's easy and doesn't require an IT engineer. They get excited to use it.

I started my use of UiPath with the UiPath Academy and I'm still learning there because there are updates and new features to learn about. The Academy is very helpful with its videos and explanations, and with the questions at the end of the lessons. I like that it allows me to learn on my own time. It's very constructive because things are explained well and I like that I don't have to be at a school to learn it.

Also, the UiPath community is very good. Anytime I have a problem, or something blocks me, I post a question on the forum and people spend a lot of time helping me. Even if the first solution doesn't work, they come up with another one. When I started working with UiPath, there were only a few people who knew the platform and I had to wait days and days to get an answer, and sometimes I wouldn't get one. But over time, I feel the difference because there are more people in the community and they are more responsive and very helpful.

What needs improvement?

We have the new license, the Flex Plan with Automation Suite, but we don't have practical examples and we have found it a little bit difficult when dealing with it. We could use more specifications about it and practical examples. Sometimes clients ask us questions, but, even on the UiPath forums,  we don't have answers. We have to spend a lot of time trying to find them. Practical responses about installations and the differences between the kinds of installations would be helpful.

For how long have I used the solution?

I have been working with UiPath for almost three years.

What do I think about the stability of the solution?

It's very stable. I haven't faced a problem with UiPath Studio. I would give it a 10 out of 10 for stability.

What do I think about the scalability of the solution?

It's scalable. I would rate it a nine out of 10 on this aspect.

How are customer service and support?

I have needed their help too many times but they have been so helpful. They respond with emails, and sometimes I even talk with them on Google Meet. They are responsive.

How would you rate customer service and support?

Positive

How was the initial setup?

We have worked with UiPath on-premises, on Azure, and on a private cloud. That's where we use it the most. An on-premises setup is easy to do, and on a private cloud, it's not complicated. But with the Automation Suite, it is complicated and we asked UiPath to help us.

When we deploy it for our customers, we ask them to prepare the production environment for us so that it is already ready. For deployment, we have an architecture and an infrastructure engineer. Sometimes we need the infrastructure engineer if something is complicated about the infrastructure. We work with the IT department of the client and our infrastructure engineer.

For unassisted robots, we take the robot from the development machine or the test machine to the deployment machine. For clients using Orchestrator, we create the robot, the job, and we execute the robots from Orchestrator.

Maintaining UiPath is not difficult. One engineer can handle it, for now.

Which other solutions did I evaluate?

I did some research on Power Automate, but I haven't worked with it. I only saw the interface and some examples. We are planning to learn more about Power Automate and the differences between it and UiPath, but for now, we are only working with you UiPath.

What other advice do I have?

My advice is to use the UiPath Academy and do some practical exercises. And when working with your client, ask all the questions that you have, including exceptions and real cases. Technically, everything is good. Just attend the Academy and use the forums and everything will be okay.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2026
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.