UiPath Platform Reviews

We automate transactional processes such as sales order creation and PO creation for UiPath automation.

UiPath enables us to implement end-to-end automation. It's a very good tool. It helps us to automate from input processing to output, which is very important for us.

We have been doing automation for the last four or five years, and we were able to achieve efficiency. We were able to reduce our workload and improve employee morale. We were able to eliminate human error, and we were able to improve process efficiency. From the payback standpoint, it took eight to twelve months. That's also because, after the implementation, we take about a month or so to make the solution more stable.

It hasn't helped to reduce our on-premises footprint because we are still doing most of the automation from the on-premises solution. We still rely upon certain ERPs, but it bridges the gap between multiple systems. It plays a huge role in terms of bridging the gap between applications.

It has reduced the challenges that we faced with digital transformation. We were able to achieve a lot through UiPath.

It has definitely reduced human error. We are able to get more mature processes.

It has freed up employees' time.

We mostly run things on ERP, so predominantly, the SAP model is used. Some of the features, such as web-scraping, are also very good in UiPath.

It's easy to build automation with UiPath. It's very stable in terms of having controls captured and putting some environment. It's a very stable environment for automation. 

Its price is high compared to many other tools. When we go for any additional capability, everything comes at additional pricing. As a package, they can provide something that helps with scalability in terms of bot addition.

We've been using UiPath for the last four to five years.

It's stable.

It's scalable. We plan to increase its usage in the future. We have a centralized CCOE for the management of licenses and monitoring, and we have around four developers. 

From the licensing standpoint, we are still at a very early stage. We have only 40 to 50 bots. We are increasing the number of bots every year, and we will go for additional licenses every year.

We are a part of UiPath's community, but we also used their support for understanding some of the features. I'd rate them an eight out of ten.

We still have Automation Anywhere. From the capability standpoint, both tools are equally competitive. However, when we go for a thin client application, UiPath is better than Automation Anywhere. Whenever we access an application outside the environment, there is a feature in UiPath called Citrix plugin to be able to capture controls. We see that feature as an advantage.

UiPath has all the features that Automation Anywhere has. There's nothing that Automation Anywhere has but it's not there in UiPath. 

We took two tools as our adoption strategy, so we have Automation Anywhere as well as UiPath. We tried these two tools against some of the functions with various levels of complexity. We did a mapping of certain functions with Automation Anywhere, and we had certain functions with UiPath. We picked up a few processes, mostly the low-hanging fruit, and we were able to quickly implement those processes for process automation. It gave us a lot of confidence.

We started with a very old version. Five years ago, the version was different. We didn't face many challenges. Now, we are doing the migration year by year. It isn't a challenge.

Initially, we took some support from the professional services team, but we did everything in-house. 

Generally, we have two people for each tool. In total, we have four people. They are senior developers.

We have seen an ROI. We are able to get an ROI through better processes. Apart from the infra cost, we have saved around 200K.

The price of both UiPath and Automation Anywhere is high. 

The basic package is included in the price, but in case you require any professional or golden package, you have to pay a higher price. 

I'm currently not using UiPath Academy, but we have different roles, and people who join our team use UiPath Academy. For example, business analysts who join our team use UiPath Academy to understand all the tool capabilities.

Overall, I'd rate UiPath a nine out of ten.

We use it mostly for the banking and insurance domains. We are a service-based company and the tools we use depend on our clients' requirements.

UiPath provides scalability, quality, and a high level of accuracy. It has definitely reduced human error.

It also helps minimize the on-premises footprint, which is important for our clients' environments.

The most valuable features include

• multi-bot architecture
• UiPath Studio
• Test Manager.

It is easy to build automations with this solution as well. We are able to implement end-to-end automation.

There are also build connectors for Salesforce and SAP. Before the connectors, we could only automate the GUI. Now, it is very easy to integrate on the back end as well.

The UiPath Academy courses are also helpful. When a feature or release comes out, they demonstrate them in the Academy.

And if there are any issues, the UiPath community forum helps us to check whether others are also facing these issues. There are a lot of benefits from that.

For some of the cognitive features we have to learn the integration side. Other than that, everything is fine.

I have been using UiPath for nearly three years.

The LTS version is very stable.

It is also definitely scalable. I would recommend it for any size of company, from small to large. For example, if a small company only needs UiPath Studio, they can have it. They don't need UiPath Orchestrator. They can run things with Studio only. There are a lot of options with UiPath.

Their support is good to have, especially for priority issues. 

One thing that would be helpful is if the support team could quickly help us when we raise a ticket. It takes them at least one or two hours to get back to us. With Automation Anywhere, if there is a Severity 1 issue, their support responds within 15 minutes.

Positive

Setting it up is very easy.

The amount of time it takes depends on the client's security requirements. Some teams have restrictions and documentation on how things should be done. But once everything has been verified, deployment will take one to two hours.

Once it's deployed, it's the validation checks that take some time but it depends upon the project: the supporting files and checking that all the integrations are correctly mapped.

In terms of project deployment, we generally have three people involved. One of them will completely handle monitoring and supporting, as well as the Control Room and any logs or administrative tasks. The other two handle change requests.

As for maintenance, our setup is on-premises and we have an internal team that takes care of situations when the server is down. They will restart it and do patch updates, which they will inform us about.

We are using the Enterprise version. We are exploring using it in the cloud, but some of our banking clients do not accept the cloud because of security issues so we go for on-prem only in those cases.

We are not fully using UiPath's AI functionality but we are doing some PoCs, based on our clients' requirements, to check the feasibility. For that, we are using the Community Edition. As for UiPath speeding up digital transformation, I'm not sure. It depends on the process involved.

Overall, I don't see a need for any additional features. I don't have any difficulty using UiPath.

We use UiPath in the banking industry to help with the loan process. UiPath can check the title and address, and get documents from government and public websites. It can also check UCC scripts and the depth of support before feeding the information into the line of business application for the loan process.

Building automation using UiPath is quite easy.

UiPath enables us to implement end-to-end automation as long as the format is compatible.

Being a part of the UiPath user community is helpful because it provides us with a lot of resources for our internal research. We use the UiPath Academy courses to train our team members when we have new projects or implementations.

UiPath helped us reduce our on-premises footprint. The bots have taken over the repetitive tasks, freeing up our people to focus on other areas.

For some of our digital transformation initiatives, the solution helps reduce costs, but the extent of the savings depends on the licensing costs.

We only require IT application support for some aspects of our digital transformation.

Before UiPath, there was a human error rate of five percent on tasks. With UiPath, the human error rate has been reduced to three percent. UiPath can save people's time anywhere from a few weeks to three months, depending on the complexity of automation.

Document processing is a valuable feature in UiPath. It allows us to process various scanned and PDF documents, extract data from them, and further evaluate the data for business purposes. This could include income tax files that are required for load processing or documents for property inspection reports.

The templates are very useful to us. We reviewed templates for almost 400 similar scenarios where changes are made to two configuration files. These scenarios may be helpful to the customer.

The integration is also good.

UiPath needs to improve its onboarding and operational excellence.

The licensing cost and technical support have room for improvement.

I have been using UiPath for almost five years.

UiPath is stable.

UiPath's scalability depends on how we design the solution. Our clients are medium-sized organizations.

The technical support takes a long time to resolve our tickets. 

Neutral

The initial setup is straightforward. Deployment usually takes a few hours. Configuration can sometimes be challenging because the deployment is across multiple instances of the orchestrator.

We implement UiPath for our clients. Minimal maintenance is only required for complex deployments.

Some of our customers have seen a return on investment within the first eight months, while others have seen it after 15 months.

The UiPath license is expensive.

I give UiPath a nine out of ten.

Based on the complexity of the automation required, I would recommend UiPath.

We primarily use UiPath for science-related automations.

The biggest benefit we get from UiPath is saving time. We work with small and medium-sized businesses that need to perform multiple mundane, repetitive tasks. UiPath reduces the time we spend on these tasks by about 60 to 70 percent. By automating low-level jobs, employees can focus on high-priority tasks. Automation has sped up our invoicing because we can process invoices 24/7. We saved more than $200,000 using UiPath.

UiPath helped us reduce our on-prem footprint. Using bots eliminates human error from most jobs if we develop the correct logic and business exceptions, but we still need humans working upstream. 

Building automations is quite straightforward. They offer free courses for developers, and we take advantage of those. The UiPath community has also had a tremendous impact on our operations.

The artificial intelligence and machine learning features are good, but there is some room for improvement. 

I have used UiPath for more than five years.

UiPath is stable. 

UiPath is scalable. 

I rate UiPath support an eight out of ten.

Positive

I have used several RPA tools, including Blue Prism, Automation Anywhere, and Microsoft Power Automate. UiPath is easier to learn and more user-friendly than other solutions. There are also lots of open-source resources you can use. Power Automate was included with our Office 365 license, so we use it for some things. However, it isn't our primary RPA solution. 

Deploying UiPath is straightforward and only takes a couple of minutes. One person is enough to install it. 

UiPath is quite expensive compared to Power Automate. That's the main difference, and we have to purchase a new license for every feature. 

I rate UiPath a seven out of ten. I would recommend it to others, but I can't give it a higher score because I'm not happy with the licensing model. That's what bothers me the most about UiPath. 

I did a proof of concept for a music industry client. It went well, and the client adopted UiPath. 

UiPath improved lots of features, like sequencing, recording, etc.

I had some issues with the ERP Automation features, and the setup is complex. 

UiPath is stable. 

UiPath projects are highly scalable. There are lots of customization options and ways to easily scale your existing bots. 

I haven't contacted UiPath support because the solution is stable and doesn't require support in most cases. The UiPath community is strong, and you can find answers from multiple places online. 

As a project consultant, I analyze the client's applications and set up everything for them. The initial setup is time-consuming. UiPath involves a longer setup process than other RPA tools.

I rate UiPath a five out of ten for affordability. UiPath costs a bit more than other tools like Blue Prism and Automation Anywhere. 

I rate UiPath a seven out of ten. UiPath offers many customization options. I would recommend it to clients who want to do high-quality processes and complex use cases. You also must consider your budget because the license cost is a little higher than average. 

We use it mostly for our sales and for our clients, with relatively simple, stand-alone robotic solutions. Some are attended and some are unattended. We use it for reporting in our finance and HR departments. 

We have automated processes for our clients that, before, took somebody three days to do, and now they're done in minutes. That says everything. It's extremely useful for saving time and avoiding mistakes. Those are the two main efficiency factors that we have seen with our clients. Repetitive projects, where someone has to copy a lot of data from one place to another and then work with the data, are very prone to mistakes. We can completely eliminate mistakes and save people a lot of time so that they can do more interesting tasks. We have developed programs that reduce human error by 100 percent. There are no errors, once they are automated.

And it absolutely accelerates the process of digital transformation. There is no doubt that it is getting faster and faster. We are thinking about combining RPA solutions from UiPath with ChatGPT or whatever else comes along, to see if we can make them work together. This will be the future.

It enables us to implement end-to-end automation. We have projects where it automates the entire process from one end to the other. Very often we have "human-in-the-loop" within them, because some decisions have to be made, but they are almost end-to-end solutions.

End-to-end automation is extremely important. Usually, when we start with a new client, we start with a smaller process as a type of proof of concept, so that they can see what is possible. Then, we extend it up and down until we have an end-to-end solution. We have seen that it's better to develop a process step-by-step, and not try to do everything at once. But in the end, we have an end-to-end solution.

The UiPath community is used by our developers. They ask questions and receive responses. They are definitely active there.

We have had issues with Ingram Micro. It happened that we ordered licenses and we received something else. It takes a relatively long time, two and sometimes even three weeks, after the order until we receive licenses, and clients are sometimes a little bit impatient. This is something that should be accelerated.

I have been using UiPath for almost four years.

UiPath is a stable solution. One of the reasons we left the Foxtrot solution was that it was unstable. If we had the same process running 10 times, we could get three different results. But with UiPath, we have never had any issues regarding stability.

It's scalable.

We have discussions sometimes with people from UiPath about solutions and things that we have done already. That is working quite well. The support is very good.

We participate quite frequently in UiPath webinars, especially when they are presenting new versions or components or pricing models for the software, so that we keep everybody up to date on the latest developments. They develop things very quickly. It's difficult to keep up with the speed at which they are developing new solutions.

Positive

It is very straightforward to implement. The setting up of a license is something that is done within an hour. It's the development that takes more time. Most of our clients are large, multinational companies.

UiPath itself does not require any maintenance, but solution maintenance is required if something changes for one of our clients.

Everybody is afraid of the licensing fees in the beginning, and because we are in Romania where salaries are still significantly lower than in Western Europe, that means that licensing fees have a bigger impact on costs for the company. But we are also working more and more for companies outside of Romania, where that is less of an issue.

When we come up with an offer in which the licensing fees are getting a little bigger, clients are more reluctant. That is another reason that we prefer to start with something a bit smaller until they get acquainted with the solution and see the advantages.

We looked at other solutions. We started with something called Foxtrot RPA, which didn't work well at all. We also compared UiPath with Automation Anywhere. But UiPath offers a better variety of possibilities, it's more flexible, and it's very easy to program if you are a developer and know other programming languages. UiPath offers StudioX for people who do not have any experience with development, but it's still a little too complicated.

We are not using a lot of the abilities that UiPath offers. We have made some attempts to use Document Understanding and we would very much like to do project mining, but we haven't had a client that is interested in that yet.

I would recommend that you start by implementing a small, standalone process, something that is not part of a big process. Automate that small process first to get used to how it works and see what can be done with RPA in general. And only then start with more complex processes. The latter take more time to develop, and clients don't like to wait.

We use UiPath for replicating manual tasks and PDF automation. 

UiPath saves us a significant amount of time and is recognized as the leader in Robotic Process Automation. It helps us a lot. It makes us much more efficient at dealing with repetitive tasks, reduces costs, and makes automating processes easier compared to other automation solutions.

The solution reduces human error; automating manual cases lowers the risk of error by over 90%, including recurrent mistakes. This keeps our clients happy.  

The product frees up a significant amount of employee time by automating manual tasks and being so user-friendly and time-efficient, meaning we don't have to spend much time using the app. 

I like how easy it is to automate tasks and how time-efficient the product is.

UiPath is very user-friendly, so even employees with no coding experience can use it, which adds value to staff with less experience in coding.

Building automation using UiPath is easy; creating scripts for automated test apps and PDFs isn't difficult.  

The solution enables us to build end-to-end automation, which is important to us, and it's one of the only automation apps that can provide this.   

We use the platform's AI functionality in our automation program, which has significantly contributed to our end-to-end automation. It's cost and time-efficient, and that's what we want from an automation app.   

UiPath speeds up and reduces the cost of digital transformation without requiring expensive or complex application upgrades or IT support. It provides features in a cost-efficient way.  

The interactive selection could be more accurate.

The customer support could be faster. 

We've been using the solution for between three and six months. 

UiPath is a stable app; I give it nine out of ten for stability.

The solution is scalable; I can't see any ways in which there would be a problem or limitation with scalability.

We contacted technical support, and they have solved most of our issues lately. Sometimes we don't get the solution we want and are dissatisfied, but overall, I rate them very highly.

Positive

UiPath is the only automation solution I have used. 

I wasn't involved in the solution's deployment, and apart from keeping the version up to date, it doesn't require any maintenance. 

The solution saves costs for our organization, though I'm not aware of precisely how much.

We didn't evaluate any other options, the company provided UiPath, and we didn't have a choice in the matter. It's an excellent product, and we don't have any problems with it. No solution is perfect, but that's to be expected.

I rate the solution 10 out of 10.

We use UiPath to automate processes that deal with a ''good cause'' we are involved in; specifically, we use it for employee diversity.  

The product's automation helps a lot in achieving the results regarding our ''good cause''; we encounter fewer errors compared to other automation apps.

Being a part of the UiPath user community is valuable.  

I recommend the solution and have recommended it to many of my friends who work in the same domain. 

We have yet to use any UiPath Academy courses, but we plan to in the future.

I use UiPath for PDF automation. About 10 to 15 employees use this tool in our organization.

UiPath saves us time and increases productivity for our organization. The solution is highly accurate and reduces human error. It freed our employees to spend time on other tasks, saving us time and money. UiPath reduced the time employees spend on these tasks by about 40-50 percent. It cut the cost by approximately 30-40 percent.

UiPath is highly user-friendly. Anyone can build automations without any prior knowledge.

Sometimes, UiPath becomes a little laggy when we move from one page to another. 

I have been using UiPath for the last six months.

There is some lag. Otherwise, UiPath works well for us. 

UiPath is highly scalable. 

I rate UiPath support a nine. They respond quickly.

Positive

We've seen a 60-70 percent ROI from UiPath.

The price of UiPath is reasonable.

I rate UiPath a nine out of ten. It automates manual tasks with accurate results. UiPath has been great for us.

I'm using UiPath for personal use. I'm trying to create an application in which all the work can be automated, such as financial, HR, and educational-related work so that we can have easy access to the details of candidates.

I'm using it for a small edge case and UiPath is able to solve it in a great way.

I'm very happy with the automation because it gives me more freedom to make things work on my projects.

With UiPath I have been able to increase productivity because the manual work has been reduced and everything is now automated with NLT and ML techniques. We aren't required to go into the specific aspects of every document. We get systemized documents that we can go through and get the details. The NLT is a major part of it for me because it can sense the text and make it more useful for me. It converts it in a way that I don't have to go through all the details.

It has reduced errors in a drastic way and that is something I really appreciate in UiPath. I would estimate the reduction at nearly 25 percent. Before, we were doing this work manually and it took a lot of hours. Now it has been reduced by 10 times and maybe more than that.

I like the automation tool in UiPath that helps in creating the bots. It helps me a lot in getting details from documents. Also, the ML/NLT models are good because they help with data recognition.

Creating automation is pretty simple. Everything is clearly mentioned. And the UiPath team has helped a lot with the learning curve. The user community is very helpful in solving issues. You can find different channels and YouTube videos for details. In terms of community, UiPath is doing great.

Many of the features were very complex in the beginning but with some experience, it has become a great tool for me.

I have been using UiPath for about six months.

It's stable.

We haven't required technical support because the community is very strong and every problem and solution is already there. And the UiPath solution team is also very strong.

Positive

We did not have a previous solution.

We took our time with the deployment. It was a planned activity and it was very straightforward. We didn't face any issues. We spent time reading the documentation and going through the videos about how to deploy things. The entire activity took some days, but the deployment, specifically, took around three or four hours. There were two of us involved.

There is a little maintenance. Sometimes we have to manage the storage and other things, but it's nothing major.

The pricing is fine and the features are good. Still, the pricing could be a little lower. With tools like AI/ML, if the pricing can be reduced, everyone will be able to adopt it.

I would recommend UiPath. For us, it solved our use cases, and we are really happy with it.

We have very restricted usage, primarily around integration situations where we don't have any APIs. We primarily want to do just unattended automation. We discourage attended automation at this time. We have ten to twenty processes happening right now.

The improvements we've seen are primarily around the time and cost savings that surround someone sitting and manually syncing data between SaaS platforms. Although we use the latest and greatest SaaS platforms, they still don't have to interact with each other. There are no APIs in most cases. In those situations, rather than having someone manually sit and do it or have the product vendor customize it, we use UiPath.

For example, a couple of automations save us at least a year's worth of manual effort. Day in and day out, there is a SaaS platform that creates new data, and that needs to go through the different SaaS platforms. And that's the major statement we have. Then there are a few legacy applications we have that are near end of life. We don't intend to bring new APIs to them. Instead, we use UiPath.

I personally use the Academy often, and I have encouraged a couple of .NET developers within the organization to take up the certification. We have system integrators and local offshore vendors. They don't have certification right now. However, I am encouraging them to get certified. They're using UiPath Academy.

For me, the biggest win for the Academy was around the infrastructure and the sales switch around it. In my role, I'm required to go and talk to business functions and technology leaders. I have to tell them what the product can do, how it is deployed, etc., at the level of ownership. Plus, thought leadership needs to come from me, and those academic courses help me a lot.

The user community is definitely robust. I see lots of contributions, and people are willing to come and respond to any posted queries. 

The key reason we are not able to adopt it fully compared to other customers is the security model. Usually, what happens is whenever we talk to a business stakeholder, the first concern is data security. The moment that you talk about a bot in an unattended fashion going and reading the data source, concerns arise since there's not much control at a certain point.

Security remains a concern. We have completed all our security assessments. However, that continues to be a key question. There are use cases that are based out of Europe. If we have an instance in North America, again, the question of GDPR and all those questions arise. For example, does that mean that we have to have multiple tenants in different geographies? We are still trying to solve those kinds of questions.

There are situations in the community where, due to the fact that the product is so rapidly evolving, lots of the content out there is outdated. It leads to that lost effort when you try to do what they're saying, and it doesn't work due to it being a different version. That's probably one problem that I have noticed so far.

I've used the solution for a little over three years.

The stability of the product is very good. 

If you look at the key components and the visuals, I mean the Studio, the Bot, and the Orchestrator, the Bot and the Studio are within our environment. We haven't experienced any issues. What is left is the Orchestrator, and we haven't seen any outages so far.

I don't have any concerns with scaling.

I haven't created too many support requests. That said, the most recent one did not go well. The engineer had some trouble understanding, and the issue is still ongoing.

It wouldn't be fair for me to judge their support just based on those one or two tickets I worked on. I'm sure they have a good team. It was just that one ticket did not work out.

This was our first RPA tool. 

I was involved in the development and deployment. 

The virtual machine setup and the Robot and Orchestrator connection definitely were a little challenging. However, in the current version of the application, Orchestrator, it's far more seamless. Three years ago, it definitely was not that straightforward. Everything has gotten easier. 

The first automation took between three to six months, from initial procurement and development to deployment.

I did the deployment myself. 

In terms of ROI, we are getting there. It's not like as good as I anticipated. That said, we are getting there.

The pricing is fairly decent. It was not crazy expensive. Their cloud deployment gives you that sweet spot in pricing. You don't have to spend $20,000 for the Orchestrator, for example.

We assessed all the market leaders and did a couple of proofs of concept. It turned out that UiPath checked all the boxes from a capability standpoint and user-friendly developer experience, plus the deployment experience. UiPath was a clear leader.

We do not use UiPath AI functionality in our automation program. At this time, it is limited to OCR capabilities.

We currently are unable to automate more complex or involved processes. It is still in the conceptualization phase. We haven't put it into production yet. However, we are exploring their invoice management capabilities and more.

We have yet to develop some sort of social responsibility initiative using UiPath. However, we might in the future. 

I would invite potential users to look at the library of activities that are there. Make sure that the kind of use cases that they're looking at are present, and the level of security that they are looking for in terms of data. If you have less intensive security challenges, it's a no-brainer to use UiPath in the cloud. However, it might get a little tricky if it turns out to be healthcare or anything of that sort. You'll have to work with your data protection team.

I'd rate the solution a nine out of ten.