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Emilio Valle - PeerSpot reviewer
Programmer at Banco de Guatemala
Real User
Top 5
Aug 4, 2023
Can function 24 hours a day, has a great user community, and reduces the cost of automation
Pros and Cons
  • "The most valuable feature is the ability to utilize UiPath beyond our scheduled work hours, making it available 24 hours a day."
  • "If UiPath could interact with more popular applications currently available, it would be highly beneficial."

What is our primary use case?

We use UiPath for data scraping to extract information. Specifically, as a financial institution, we gather financial information from various websites. UiPath helps us extract the required data from these web pages. Additionally, we have another use case where we track tickets for vehicles here in Guatemala. Furthermore, we utilize UiPath for internal processes, such as generating reports and publishing information on social media.

How has it helped my organization?

Building automation with UiPath is made easy by the presence of UiPath Academy. We have access to all the basic and intermediate courses, and the solution is designed to be user-friendly.

UiPath enables us to extract information from various websites and share it on social media, which has had a significant impact on our organization.

UiPath's user community provides excellent value. The community has helped us with many things we were not aware of.

We can enroll our employees and programmers in UiPath Academy. This will help our programmers generate ideas about the tasks they can accomplish using UiPath and share their ideas with others.

UiPath facilitates the enhancement of our digital transformation while simultaneously reducing the cost of digital automation.

UiPath has helped us reduce human errors. In the past, we relied on a person to post on our social media every morning, and there were times when they would forget. With UiPath, we can now post every morning on time with zero errors.

UiPath has helped us save employees' time, allowing them to focus on other projects. Previously, our users had to manually generate 50 to 60 reports from various organizations. However, with UiPath, these reports are now generated automatically, freeing up our users' time to analyze the data instead of spending it on report generation. 

What is most valuable?

The most valuable feature is the ability to utilize UiPath beyond our scheduled work hours, making it available 24 hours a day.

What needs improvement?

UiPath can enhance the number of applications with which we can interact. Technology has a significant impact these days, especially in the realm of social media. If UiPath could interact with more popular applications currently available, it would be highly beneficial.

Buyer's Guide
UiPath Platform
August 2026
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
914,109 professionals have used our research since 2012.

For how long have I used the solution?

I have been using UiPath for 15 years.

How are customer service and support?

The technical support is excellent and responds quickly.

What's my experience with pricing, setup cost, and licensing?

We also had to pay for Bloomberg Automation in order to effectively utilize UiPath in our organization.

What other advice do I have?

I would rate UiPath a ten out of ten. With UiPath, we are able to accomplish nearly all the ideas that our partners have generated, except for those involving third parties.

I recommend UiPath, but the only way to truly determine its effectiveness within an organization and its potential for cost savings is to give it a try.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Per Martin Jøraholmen - PeerSpot reviewer
Senior Advisor at a government with 1,001-5,000 employees
Real User
Jul 2, 2023
Makes us more efficient and has saved us a lot of money in just six months
Pros and Cons
  • "UiPath has saved us costs. In the six months of running it, it has saved us something like one and a half million."
  • "We would like to use several modules of UiPath, but they are very costly. All the additional features that we need are there, but they are in the modules that we have not bought."

What is our primary use case?

Our primary use case is for RPA. We use it for checking invoices and sending out electronic letters. It is also going to check the absence entered by people when they are sick and see if those fill-outs are correct.

How has it helped my organization?

UiPath enables us to implement end-to-end automation. It is very important. It makes us more efficient. It does not require that much labor.

We find UiPath quite good in terms of ease of building automations. It does not require an enormous amount of knowledge. It is quite easy to use, but we need to do some scripting and programming in addition to the software.

We use UiPath's AI functionality in our automation program. It is necessary to interpret PDFs. We only use it in one process so far. It has only been six months, so it hasn't enabled us to automate more processes overall.

UiPath speeds up digital transformation and reduces the cost of digital transformation. This digital transformation does not require expensive or complex application upgrades or IT application support.

UiPath has reduced human error. In the use case for checking the invoices, it helps us to handle an invoice more correctly and send the invoice to the correct person internally so that it does not go in a loop somewhere.

UiPath has freed up employee time. By the end of this year, it would have saved us two whole man-years.

UiPath has saved us costs. In the six months of running it, it has saved us something like one and a half million.

What is most valuable?

The software does what it is supposed to do. I do not have any specific features that are valuable. We mainly use it for automation. We use the standard application screens. It meets our requirements.

What needs improvement?

We would like to use several modules of UiPath, but they are very costly. All the additional features that we need are there, but they are in the modules that we have not bought.

Its stability could have been better. 

For how long have I used the solution?

It was installed around September of last year.

What do I think about the stability of the solution?

The stability could have been better. We started out with one developer license and then we had another developer license. When both developers are working in the cloud platform, it shuts down. I am not sure if it is solved yet.

What do I think about the scalability of the solution?

I do not know about the scalability yet. I hope it is scalable.

How are customer service and support?

We have not used their technical support. We used the UiPath community for some issues. We were trying to learn how to program, and we were stuck and trying to figure out how to do certain things. We posted a couple of questions to the community. There are always people there who are willing to help and come up with good ideas to solve the problems that you have been stuck with.

Which solution did I use previously and why did I switch?

We did not use any solution previously.

How was the initial setup?

It is in the cloud. Our cloud provider is Digital Workforce.

The deployment took four months. It was straightforward. There were no issues. The integration between the cloud platform and our internal networks with the firewalls was really smooth.

It does not require any maintenance from our side.

What about the implementation team?

It was Digital Workforce that showed us that this is how we would want to do it. We based everything on their strategy.

What was our ROI?

With the rate at which we are going with automations, it should take us a year and a half or two years.

What's my experience with pricing, setup cost, and licensing?

UiPath has several modules that we would like to use. They will enhance our installation, but they are very costly. 

What other advice do I have?

We are quite happy with the solution as it is. If I were to go for UiPath again, I would not choose Digital Workforce as a supplier.

I do not have any experience with any other solution, but we have had some glitches, so I would rate UiPath an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
UiPath Platform
August 2026
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
914,109 professionals have used our research since 2012.
RPA Specialist at a consultancy with 10,001+ employees
Real User
Jul 2, 2023
Can deploy from mobile devices, is easy to create automation, and offers AI functionality
Pros and Cons
  • "The ability to deploy UiPath from a mobile device is the most valuable feature."
  • "Although AI functionality has improved in its ability to automate more complex or involved processes in the past five years, there is still ample room for further improvement."

What is our primary use case?

We utilize UiPath for the automation process within our organization.

How has it helped my organization?

Building automation using UiPath is easy. I rate the ease of writing workflows a nine out of ten.

UiPath enables us to implement end-to-end automation, which is important because it aligns with the current demand. There are workflows that users prefer not to interrupt or intervene with, hence the absence of intervention workflows. There are two types of automation: one with human intervention and another without. We prefer a workflow that eliminates the need for any human intervention right from the beginning.

I am a member of UiPath's user community, where individuals write workflows and create various applications. UiPath is putting more effort into promoting the community when compared to Automation Anywhere. However, apart from joining the forums they provide, I have not taken advantage of the additional benefits they offer yet.

We recognized the advantages of UiPath within the initial quarter of usage.

We utilize AI functionality in our automation programming to the fullest extent possible.

UiPath's AI functionality has enabled us to automate more processes overall.

UiPath has enabled us to reduce the workforce for the specific tasks we handle by 75 percent.

It helps to speed up digital transformation.

Human error has been reduced.

It has tripled the amount of time freed up for our employees.

UiPath has reduced costs by a factor of three.

What is most valuable?

The ability to deploy UiPath from a mobile device is the most valuable feature.

What needs improvement?

Although AI functionality has improved in its ability to automate more complex or involved processes in the past five years, there is still ample room for further improvement.

The APIs are predominantly on-premises-focused, and there should be greater availability of cloud-based APIs.

There are workflows in which we use AI to take screenshots to assist us in making decisions, and these workflows need improvement.

For how long have I used the solution?

I have been using UiPath for five and a half years.

What do I think about the stability of the solution?

The stability of UiPath is better than Automation Anywhere.

What do I think about the scalability of the solution?

UiPath is scalable.

Which solution did I use previously and why did I switch?

We also use Automation Anywhere and Blue Prism, but UiPath allows us to deploy from mobile devices, and is also easier to create automation.

How was the initial setup?

The initial setup is complex, but UiPath provides all the required tools, so with some patience, it is manageable. The deployment took one hour. We created workflows to set up the machines with all the necessary software and UiPath. Next, we deployed the workload monitor and tested various use cases on some data for one or two days. After that, we left it to their employees to provide us feedback after a week.

Two DevOps people were used in the deployment.

What about the implementation team?

The implementation was completed in-house.

What was our ROI?

UiPath has delivered four times the return on investment by implementing complete end-to-end automation.

What's my experience with pricing, setup cost, and licensing?

The price is high. UiPath is more expensive than Automation Anywhere. The solution is not affordable for small businesses.

What other advice do I have?

I give UiPath an eight out of ten.

Some of our team members have utilized UiPath's Academy courses, and although we train using unofficial courses, the Academy courses are beneficial.

5,200 end users use it in our company. 

Five DevOps professionals are required for UiPath maintenance.

My advice would be to take a look at the new features, particularly those related to AI. Many people discuss the old features that don't have much impact, but it's the new features that truly matter.

I have learned that not everything can be automated, especially in complex scenarios where we must exercise extra caution in our environment.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Tapan Behera - PeerSpot reviewer
Senior Officer at Cozentus Technology
Real User
Jun 27, 2023
Enables us to pull patient information into a single dashboard with the help of a Power BI integration service
Pros and Cons
  • "I like the ability to extract emails and other data from scanned documents. The machine learning and AI features are helpful because we're processing tons of documents and warehousing the data. UiPath's Document Understanding makes that much easier."
  • "Document processing could be improved. It's challenging to build document automations. It would be helpful if UiPath provided some templates and prebuilt models. Citrix automation could be improved. It's static automation, and we cannot fully automate processes involving Citrix. Some elements aren't supported."

What is our primary use case?

We're using UiPath for healthcare use cases. It is primarily used for automating document-related tasks, such as moving documents around, classifying them, and extracting the information we need. 

How has it helped my organization?

UiPath has increased our accuracy to 99.99 percent and expanded our ability to process large volumes of data, making data processing more affordable and improving our profitability. It has helped reduce personnel time and enhanced productivity because we can run the bots 24 hours daily.

We can automatically scan documents and send the information through Twilio. Document scanning is tricky, but we can easily collect the data after finishing the process. The integration is smooth. 

The solution helps us share data between systems, which speeds things up. Previously, we were doing everything manually. Now, we can automate data tasks in Informatics with UiPath. 

UiPath enables us to pull patient information into a single dashboard with the help of a Power BI integration service. Power BI is our dashboard solution, and we integrate it via API. It's much easier to monitor the patients because we can see how many records were successfully processed and prepared. It's secure enough to comply with HIPAA because we can collect patient data and encrypt it. Automated scheduling helps the healthcare staff, particularly the doctors. 

What is most valuable?

I like the ability to extract emails and other data from scanned documents. The machine learning and AI features are helpful because we're processing tons of documents and warehousing the data. UiPath's Document Understanding makes that much easier. 

What needs improvement?

Document processing could be improved. It's challenging to build document automations. It would be helpful if UiPath provided some templates and prebuilt models. Citrix automation could be improved. It's static automation, and we cannot fully automate processes involving Citrix. Some elements aren't supported. 

For how long have I used the solution?

I have used UiPath for around four years.

What do I think about the stability of the solution?

UiPath is generally stable, but the stability goes down when we do Citrix automation.

What do I think about the scalability of the solution?

UiPath is scalable enough. We are using more than 20 licenses. 

How are customer service and support?

I rate UiPath support 10 out of 10. I'm satisfied. When we raise a ticket, we get a response in a day or two. 

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

UiPath Studio is available in community and enterprise versions, but the UI doesn't work correctly in the community edition, so it's difficult to achieve 100 percent automation. I'm not responsible for the licensing, so I don't know how much it costs. 

What other advice do I have?

I rate UiPath 10 out of 10. I recommend UiPath because it's better than other automation tools like Blue Prism. It's easy to use and has a large user community that you can rely on for support.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Systems Engineer at Shiftmovers
Real User
Jun 27, 2023
Provides valuable automation, good performance, and does not require coding knowledge
Pros and Cons
  • "The automation and speed of the platform are the most valuable features of UiPath."
  • "The cost of full deployment is high and there is room for improvement."

What is our primary use case?

I utilize UiPath to automate the majority of tasks that we previously had to implement manually.

How has it helped my organization?

Building automation with UiPath is a simple task that does not require any coding knowledge, making it accessible even for beginners.

UiPath has helped our organization accelerate performance and increase production across our entire enterprise. We are now able to service our clients within the shortest time possible.

UiPath enables us to implement end-to-end automation. The processes we engage with UiPath help us monitor the entire implementation process and show us where there are downtimes and challenges within the workflow.

We have benefited from being part of UiPath's user community. We are able to connect with the customer support team and receive prompt answers to our questions through video calls.

UiPath has enabled us to transition from manual work processes to automation, thereby reducing the cost of human labor and effectively minimizing our on-premises footprint.

Our team utilized UiPath Academy courses to integrate UiPath with our applications, aiming to achieve optimal performance and expedite our vendor network infrastructure. This integration ensures comprehensive monitoring and security throughout the entire workflow process.

We utilize the AI functionality within our automation program to ensure the acceleration of program implementations.

AI has simplified the majority of complex processes and has reduced the cost and time required to implement most tasks by 40 percent.

UiPath has expedited our digital transformation by assuming control of all manual logs. We have automated all processes related to information processing and task implementation.

UiPath has reduced human errors by 80 percent.

What is most valuable?

The automation and speed of the platform are the most valuable features of UiPath.

What needs improvement?

The cost of full deployment is high and there is room for improvement.

For how long have I used the solution?

I have been using UiPath for three months.

What do I think about the stability of the solution?

UiPath is a stable solution.

What do I think about the scalability of the solution?

UiPath is scalable.

How are customer service and support?

The technical support team is cooperative in assisting us with challenges related to our operations and security configurations. It is easy to obtain support for critical issues.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We had previously utilized IBM Robotic Process Automation; however, the organization's management faced challenges with IBM's lack of cooperation. Consequently, we sought a more advanced and reliable solution.

How was the initial setup?

The initial setup was simple. The deployment lasted for two days and necessitated the presence of three individuals.

What was our ROI?

We have observed approximately a 30 percent return on investment by utilizing UiPath.

What's my experience with pricing, setup cost, and licensing?

UiPath is priced to accommodate large enterprises, but it is expensive for small and medium-sized enterprises.

What other advice do I have?

I would rate UiPath eight out of ten. UiPath exhibits scalability and flexibility in terms of integrations.

UiPath is utilized by four people in our department.

Maintenance is required for upgrades.

I recommend UiPath to any enterprise that is seeking suitable tools for robotic process automation.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Nikhil Gohil - PeerSpot reviewer
Solution Engineer - Digital Platform | Mobile at British American Tobacco
Real User
Top 20
Jun 13, 2023
Provides us with a single solution provider for end-to-end automations
Pros and Cons
  • "Among the key features that I find quite helpful are Orchestrator support, Automation Hub, Process Mining, and Document Understanding..."
  • "On the Orchestrator side, I would like to see more controls and conditions for RPA managers. If they advanced in those areas, it would help."

What is our primary use case?

The business side of our company has different processes and they send us requests to develop automation for them.

How has it helped my organization?

Almost all of our processes are end-to-end automations. Our company looks for a single solution provider and the minimum number of tools needed to automate a whole process. We don't want to jump between different systems where the owners have to get more approvals to get the automation done. It's better to have one simple solution that can work on different scenarios.

Another benefit is, obviously, that processes that don't require human intervention can comply with security requirements and then you can host it on a VM. You then schedule the automation and it will run. It's really good compared to competitors, like Automation Anywhere, which have not yet reached that level.

UiPath also speeds up digital transformation in many ways. People start thinking about automation and the processes from start to end. For example, if there are four steps in a process and one team member is responsible for the third step, by turning the process into an automation, he knows the whole process from start to end.

In addition, it helps reduce human error, especially for repetitive processes done with human effort, but that is true of any automation, not just UiPath. But I do think UiPath is the best solution. UiPath has sped up processes for many of our teams, and they are much happier. They can explore other areas in which they are more interested. Personally, UiPath automation has saved me at least three hours a day.

What is most valuable?

The key features that I find quite helpful include

  • Orchestrator support
  • Automation Hub 
  • Process Mining
  • Document Understanding
  • Test Manager
  • Insights.

What needs improvement?

On the Orchestrator side, I would like to see more controls and conditions for RPA managers. If they advanced in those areas, it would help.

For how long have I used the solution?

I have been using UiPath for two and a half years.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

We have over 100 users in our company.

We have UiPath on-premises so we usually upgrade the platform whenever they release a stable version. There is some work involved with UiPath web extensions, which we have to install on web browsers.

How are customer service and support?

We usually talk with our account manager. UiPath's technical support team is good. They are always approachable.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did not work in RPA before I started using UiPath.

What's my experience with pricing, setup cost, and licensing?

UiPath is costly compared to Power Automate Desktop, but if you want to do most things, UiPath helps a lot. The more you use it, the cheaper it gets.

Which other solutions did I evaluate?

UiPath is the industry leader in RPA. Other tools, such as Automation Anywhere and the Power Automate platform, are notably lacking in most of the features.

What other advice do I have?

There is a big learning curve if someone is new to programming. It would be better to have gone through some basic data types or to have an understanding of how logical sequences work. But apart from that, it is easy to build automations. Once you understand how to use logic, it's easy. 

In our company, people are still adapting. It's not 100 percent done. We are asking many teams to start learning UiPath and automating simple things first.

There is a desktop studio and any citizen developer can develop an automation without learning much. It's quite simple to use. When you want to share something with other team members, you just publish it to Orchestrator and share it with UiPath Assistant. That is quite helpful for any team looking for automation.

The UiPath Academy has different certifications and, on my team, everyone has done some kind of course there and received certification. They know what they're doing and understand how RPA works.

I would suggest developing a basic understanding of how to use UiPath Studio, which is the IDE. Try different things and, then, if you're stuck, go to the UiPath forum for help. If it requires more detailed knowledge, then go with a video course in the UiPath Academy. But most of the time, we Google an issue and find answers on the UiPath forum or documentation. Sometimes a YouTube video will help. It's not necessary to go through the video learning process in the Academy to start using automation.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2177328 - PeerSpot reviewer
IT Services Manager at a financial services firm with 11-50 employees
Real User
May 12, 2023
Can significantly increase productivity and reduce processing time, but the price has room for improvement
Pros and Cons
  • "The queue feature is the most interesting to me because it allows us to work on a list of tasks in parallel on several robots."
  • "The pricing has room for improvement."

What is our primary use case?

I use UiPath to automate tasks in our internal HR and finance departments, as well as to dispatch back office requests, close accounts, process insurance claims, and make international money transfers.

How has it helped my organization?

Building automation with UiPath is easy. It depends on our level of understanding of the process we want to automate. UiPath offers a wide range of possibilities for automating business processes. For example, we can use UiPath to get input data from files, extract data from databases, or make SQL requests. We can also use UiPath to manipulate applications, perform human actions on the user interface, and introduce back-office processes. Finally, we can use UiPath to distribute the execution of our automation across multiple devices.

UiPath enables us to implement end-to-end automation and orchestrate all processes using the orchestration tool. We can get the inputs for the process and execute the report at the end. We have all kinds of possibilities. For five or six years now, we have been able to automate all the processes that we faced, as long as the inputs are structured and well-structured, and we have a good flow and volume of inputs.

There are numerous advantages to using UiPath. Firstly, it can significantly increase productivity and reduce processing time. Secondly, UiPath enables scalability, allowing processes to be performed around the clock, seven days a week. Additionally, robots can execute processes with consistent quality, minimizing the risk of errors or incidents. Finally, UiPath can help optimize human resources by delegating tasks with low added value to robots, freeing up human resources to focus on tasks that require higher levels of expertise.

The time it takes to bring UiPath to market can range from a few days to several weeks. The return on investment can become apparent within a few weeks or months, depending on the complexity of the process involved.

When we refer to UiPath as a suite, it includes several tools and features that can greatly facilitate the automation process. For instance, we can group some commonly used features into a single library. Additionally, we can segregate the different layers of our development process. These abundant features can help us organize our work on UiPath, ultimately reducing our on-premises footprint.

UiPath Academy is a place where we can ramp up our skills very quickly and become operational as soon as possible.

UiPath's AI features provide a broad range of API applications, such as handling unstructured inputs. This includes non-digital inputs such as paper forms. Additionally, the system can process false inputs that are not well-organized through character recognition. UiPath also offers machine learning to further enhance its functionalities.

UiPath accelerates digital transformation and significantly lowers the associated costs. The impact is significant as it enables the deployment of production environments in just a few weeks. Additionally, RPA users can collaborate over the weekend to automate applications starting from the human interface. This allows us to automate more processes effectively. Other tools may require access to top-up bases or the use of Unix or scripts, but with RPA, we can automate a wide range of features based solely on the user interface component.

There were no expansive or complex application upgrades or IT application support required.

UiPath helped to decrease human error. By developing autonomous processes and thoroughly testing them, we ensure consistent and reliable execution, which guarantees high-quality results for our customers. Compared to human execution, global execution by robots is both more accurate and quicker.

UiPath saved us around 17 percent of our time.

UiPath helps to save costs in several ways, such as reducing the time required for execution. The main difference between manual and automatic processes is the ability to have UiPath execute tasks on our behalf, based on pre-defined reports. Unlike humans, who typically work from eight o'clock in the morning until six o'clock in the evening, UiPath can work all day, even on weekends. This can result in cost savings of up to 60 percent.

What is most valuable?

The queue feature is the most interesting to me because it allows us to work on a list of tasks in parallel on several robots.  Additionally, the ability to integrate the OCR components is valuable. We use this feature for one of our banks in Africa. These are the most valuable features that we cannot find with other tools.

What needs improvement?

The pricing has room for improvement.

I would appreciate UiPath's assistance in simplifying our process of easily and quickly capturing our customers' business requirements within our framework.

For how long have I used the solution?

I have been using UiPath for almost seven years.

What do I think about the stability of the solution?

UiPath is stable.

What do I think about the scalability of the solution?

UiPath is scalable.

How are customer service and support?

UiPath's technical support is reactive.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is complex, and obtaining a license for training poses a challenge. As a result, an experienced person is necessary to complete the deployment. Our deployment required two people.

The deployment can take one to two days for an experienced person, but for an inexperienced person, it may take up to three weeks.

What about the implementation team?

The implementation was completed in-house.

What was our ROI?

The return on investment is based on the complexity of the process that is being automated.

What's my experience with pricing, setup cost, and licensing?

The cost of UiPath is higher in Africa than in Europe and Asia due to differences in salary levels. As a result, the number of customers who are able to use UiPath is limited.

We pay for additional components to include features, in addition to the licensing fees.

Which other solutions did I evaluate?

We utilized Selenium Test Automation for tests and conducted an evaluation. However, it did not fully meet our business requirements, so we selected UiPath.

What other advice do I have?

I give UiPath a seven out of ten.

Due to the quantity of customer input, the success of automating tasks is not solely dependent on the capabilities of UiPath tools. The quality of the paper scan, document quality, and resolution are also crucial factors that can positively or negatively impact the possibility of a wide range of automation. Therefore, the success of automation is highly reliant on the quality of the source inputs, in addition to UiPath's capabilities.

Our implementation strategy involves beginning with the proof of concept and then separating processes before moving on to scaling the API.

I would recommend UiPath for large enterprise companies, as the cost of the solution may be prohibitive for smaller organizations.

I recommend that anyone assessing UiPath should first create a clear automation roadmap. This will enable them to address questions related to optimization, implementation, and development.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Works at Tech Mahindra
MSP
Apr 27, 2023
User-friendly and offers time-saving benefits compared to other industry-presented software
Pros and Cons
  • "The user-friendly interface allows users to visually plan and design various automation processes through it."
  • "The support provided by UiPath could be improved."

What is our primary use case?

UiPath is a robotic process automation tool used for large-scale end-to-end automation. It provides solutions for businesses to automate routine office activities.

How has it helped my organization?

It is easy to implement building automation with UiPath. This solution provides two million automation processes, which is a higher number compared to any other automation solution.

The app enables us to implement end-to-end automation for accelerated business exchange and the robots are used to translate the strategies into the task.

The user community of UiPath offers an environment filled with information for us to work with.

UiPath can help reduce automation costs by 80 to 90 percent compared to other software solutions. Additionally, UiPath offers time-saving benefits compared to other industry-presented software.

We utilize UiPath Academy courses to assist our organization in sales, banking, systems, and trade execution.

AI has helped us automate processes by using machine learning and complex algorithms to analyze certain data, and we can develop a business knowledge base by formulating predictions based on data. 

UiPath has significantly reduced costs and time consumption compared to other automation tools like Blue Prism, which is a Microsoft tool that I have also used. UiPath offers unique features that Blue Prism does not provide. Although Blue Prism may reduce costs by 70 to 80 percent, UiPath's cost reduction capabilities are also noteworthy, with reductions of up to 70 to 80 percent reported in industries and organizations that use it.

UiPath has minimized the occurrence of human error as opposed to machines that do not make mistakes.

UiPath has saved our employees a lot of time and our organization a lot of money.

What is most valuable?

UiPath offers features that are not available in other automation solutions, such as Blue Prism. Unlike Blue Prism, UiPath provides recorded playback, advanced scripting options, high security, and awareness. Additionally, UiPath offers 24/7 support through chat, providing solutions to any problems we may be facing.

The user-friendly interface allows users to visually plan and design various automation processes through it.

What needs improvement?

The support provided by UiPath could be improved. It would be beneficial to have a more effective forum where users can ask questions and receive precise responses to their concerns.

For how long have I used the solution?

I have been using UiPath for eight months.

What do I think about the stability of the solution?

UiPath is stable.

What do I think about the scalability of the solution?

UiPath is scalable.

How are customer service and support?

The technical support can be slow at times but the issues are always resolved.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously used Blue Prism. If we consider a key feature that UiPath has over Blue Prism, it would be cost savings. UiPath has the ability to save up to 30 percent of the organization's costs, while also increasing speed compared to Blue Prism. It can be said that UiPath is much more efficient than Blue Prism, saving a significant amount of time for the user.

What other advice do I have?

I give UiPath a ten out of ten.

UiPath is deployed in the cloud and consists of a server-side and client-side. Developers communicate with UiPath directly through a browser. Additionally, UiPath has agent support that allows the service to search all currently available data on the device before it is moved to SQL Server.

The solution is maintained by UiPath in the cloud but it is slow.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Software Engineer at Accenture
Real User
Apr 13, 2023
Has minimized our on-prem footprint, freed up employee time, and increased productivity
Pros and Cons
  • "The screen recording feature is valuable."
  • "The data team support that provides the UI and the chat services has room for improvement."

What is our primary use case?

UiPath is an end-to-end automation tool that helps businesses accelerate their processes by providing solutions for automating routine activities. These solutions enable faster and more efficient business exchanges.

How has it helped my organization?

UiPath offers a user-friendly automation building process utilizing a drag-and-drop workflow feature for UI automation. Additionally, the platform includes recording capabilities and a playback feature to ensure accuracy. Advanced scraping options are also available for more complex tasks.

We utilize UiPath to automate processes that relate to good causes. Our approach involves creating a playbook task and subsequently automating the process. After that, the IT department assists us in collecting and interpreting data from various applications in the UA portion.

UiPath's automation capability is important because it saves us a lot of time. There are two sides to consider: the client side and the server side. On the client side, the UI allows developers or data users to communicate directly with the system. This can be done using tools such as RobotStudio or data browsers. Essentially, these operations can be seen as back-end tasks. On the server side, tasks and workloads generated by the user are stored in SQL databases.

UiPath has minimized our on-prem footprint.

The UiPath Academy courses are beneficial. 

The AI functionality in UiPath helps us save time by streamlining our workflows within the studios. Additionally, it enhances our automation capabilities, speeds up order processing, and enables us to make better decisions, ultimately reducing the risk of errors.

The automation has saved us between 70 and 80 percent of our processing costs.

UiPath has freed up employee time and increased productivity.

What is most valuable?

The screen recording feature is valuable.

What needs improvement?

The data team support that provides the UI and the chat services has room for improvement.

For how long have I used the solution?

I have been using the solution for six months.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

UiPath is highly scalable.

How are customer service and support?

The technical support is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before, I used Blue Prism, but now at my new organization, we use UiPath. Unlike Blue Prism, which only specializes in back-end applications, UiPath works with both front-end and back-end applications.

What other advice do I have?

I give the solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Senior Software Engineer at a energy/utilities company with 10,001+ employees
Real User
Feb 24, 2023
It doesn't require much coding, and we can do much of what we need with the basic features
Pros and Cons
  • "The most valuable aspect of UiPath is that it doesn't require much coding."
  • "The user interface could be better. There have been advancements in UI design and user experience in recent years. UiPath could do a better job of keeping up with these trends."

What is our primary use case?

We use UiPath to automate the processing of large volumes of data. The company has multiple sites, but the organization's data warehouse is at one location. Around 80 people use the solution. 

How has it helped my organization?

UiPath enabled the company to reduce staff. We can now perform more work with fewer people. We decreased our manual work by around 60 to 70 percent. UiPath freed up personnel to do other tasks. We still have people doing about 30 percent of the data work, but we hope to increase that to 100 percent. We've cut costs by about 40 to 50 percent.  

We are launching new products using existing UiPath workflows built for our older core projects. When we get new requirements from the client, we can easily implement them. UiPath has expanded our capacity to take on new clients. 

What is most valuable?

The most valuable aspect of UiPath is that it doesn't require much coding. We can do most of what we need using the basic functionality. We can implement the code with drag and drop and basic modular programming.

What needs improvement?

The user interface could be better. There have been advancements in UI design and user experience in recent years. UiPath could do a better job of keeping up with these trends.

For how long have I used the solution?

I have used UiPath for about five or six months.

What do I think about the stability of the solution?

UiPath is stable.

What do I think about the scalability of the solution?

UiPath is scalable because we can reuse our workflows. 

How are customer service and support?

I rate UiPath support an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used Microsoft Power Automate for one or two months. UiPath has more capabilities, and we can do more with it. 

How was the initial setup?

Setting up UiPath is straightforward and requires some maintenance. The deployment team does that.

What's my experience with pricing, setup cost, and licensing?

We're getting more clients using UiPath, so the price we pay isn't an issue. 

What other advice do I have?

I rate UiPath a nine out of ten. I would recommend it to my clients and colleagues. It doesn't require much coding knowledge to use. It's also much cheaper than paying human employees to do the same work, and bots are less prone to errors. 

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2026
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.