Director_45785 - PeerSpot reviewer
Director at Innate technology
Real User
Top 5Leaderboard
Very reliable and stable with a straightforward setup
Pros and Cons
  • "The solution is very reliable and stable."
  • "The solution needs to improve its documentation because it is quite poor."

What is our primary use case?

Our company uses the solution for logistics scanning in warehouses. We have 200 users across logistics staff, technicians, administrators, and directors.

What is most valuable?

The solution is very reliable and stable.

What needs improvement?

The solution needs to improve its documentation because it is quite poor. There isn't much available on the internet so we work through fixes on our own.

For how long have I used the solution?

I have been using the solution for nine years.

Buyer's Guide
Ubiquiti UniFi Switches
March 2024
Learn what your peers think about Ubiquiti UniFi Switches. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is very stable so stability is rated a nine out of ten.

What do I think about the scalability of the solution?

The solution is scalable so scalability is rated an eight out of ten.

How are customer service and support?

We have not needed technical support.

How was the initial setup?

The setup is straightforward.

Configurations take a couple of hours to a couple of days depending on the customer's environment. We use Ubiquiti Clarity which makes it easy to adapt and configure access points.

What about the implementation team?

We implement the solution for customers. One staff person is dedicated to rolling out monthly updates.

What's my experience with pricing, setup cost, and licensing?

The warranty is very short at one year. If the solution breaks after that, you literally have to throw it out. The solution needs to offer three-year or limited-loss warranties.

What other advice do I have?

I recommend the solution and rate it an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Owner at Gallops Investments
Real User
Top 20
Performs well, robust, and requires no maintenance
Pros and Cons
  • "It is a high-quality product, and it won't let you down."
  • "I would like to see the pricing improved."

What is our primary use case?

All we have is WiFi extenders and ceiling signal extenders. They likely bear another name. I think they function extremely well.

We use internet signals for our TV almost daily and have TV all across the place. Behind the counter, we have a system.

We occasionally live-stream some of the events that take place here, therefore a reliable system is definitely required. 

We use social media frequently, and a large number of people who come and go really use our wifi.

What is most valuable?

It was recommended to me by an IT professional, so I went with it. He said, "It's a bit pricey, but it won't let you down." And it didn't, it's been working.

What needs improvement?

I would like to see the pricing improved.

I have a price for the system in Poland, which is expressed in Polish zlotys. 

The quote is for seven of those routers, a switch, and all related hardware that goes with it. 

The quoted amount of 18,000 Polish Zlotys, which is in euros is approximately 4.8. Therefore, the system in Poland is more than $3,700 USD.

I believe it will be the solution to our difficulties in Poland.

The pricing is the only thing I have a problem with. We still haven't finalized what we are going to do in that case.

For how long have I used the solution?

I have been working with Ubiquiti UniFi Switches for three or four years.

We are not working with the latest version, it is three or four years old.

What do I think about the stability of the solution?

We have not had any issues with the stability of this solution.

I have no issues with the performance of Ubiquiti UniFi Switches.

The equipment, in my opinion, is really good.

What do I think about the scalability of the solution?

Ubiquiti UniFi Switches are scalable.

It performs all of its stated functions exactly as promised.

There may have been as many as 20 at one time. While it's not a lot, we use a lot of it. 

We consume a lot of bandwidth ourselves and upload a lot of streaming and other content while working here. 

At any given moment, we may have up to 10 of our own appliances running. It isn't a lot, but we need stability, the assurance that it won't fail us, and that it is reliable.

How are customer service and support?

I have not contacted technical support. I have read through the documentation.

How was the initial setup?

That's what the person who gave me the recommendation here does. He knew what he was doing. The initial setup was easy for him.

We haven't had any issues at all since he put it. Now, I'm impressed as I learn more about it and read. It's an excellent system.

It doesn't require any maintenance.

What was our ROI?

I have not seen a return on investment.

What's my experience with pricing, setup cost, and licensing?

It is expensive.

Which other solutions did I evaluate?

I am in Ireland. I run a business in Ireland. Additionally, I run a business in Poland. I wanted to look and see what the history of the Ubiquiti system was because the company in Poland is a hostel and we need to run a WiFi system.

I was conducting some research since I run a hostel in Poland where we frequently experience issues with our visitors' access to the internet. 

We require a wireless mesh solution that will enable numerous users to enter the facility simultaneously, provide decent access to all areas of the building, and allow us to exert a little bit more control than we now can.

What other advice do I have?

If someone is interested in something, I would definitely recommend it. It is a little more expensive, but it will do the job. It is a high-quality product, and it won't let you down. 

I would rate Ubiquiti UniFi Switches a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Ubiquiti UniFi Switches
March 2024
Learn what your peers think about Ubiquiti UniFi Switches. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
John Yeoman - PeerSpot reviewer
CTO at Promennt
Real User
Top 10
Easy to set up and use with a great GUI
Pros and Cons
  • "Great information on the graphical interface."
  • "Functionalities can change quite quickly without notice."

What is our primary use case?

We are a training center, so we cater to trainees and students. We are customers of Ubiquiti. 

What is most valuable?

The information on the graphical interface is great and I like the ability to access it from anywhere. It's fairly easy to set up, use the product, and adapt it to Ubiquiti. 

What needs improvement?

I've found that sometimes when you update products, it's easy to miss some functionality that's been added. It can be something crucial that they suddenly change. 

For how long have I used the solution?

I've been using this solution for three years. 

What do I think about the stability of the solution?

The stability is good. 

What do I think about the scalability of the solution?

The solution is very scalable. Our user numbers range from 10 to hundreds, depending on the number of trainees we have at any one time. 

How are customer service and support?

I haven't required any technical support. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously used Cisco and Hewlett Packard and many types of switches throughout the years. Ubiquiti has a good graphical interface and it's easy to use. It's best suited to my needs.

How was the initial setup?

The initial setup is relatively straightforward. Deployment takes around 30 minutes and it was done in-house. There's no real maintenance, it's just a matter of checking frequently for updates.

What's my experience with pricing, setup cost, and licensing?

You pay for the product, not for licensing. The cost depends on the kinds of switches you're using. 

What other advice do I have?

My only advice is to read the documentation before you update.

I rate this solution eight out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Mark  Anderson - PeerSpot reviewer
President at a comms service provider with 11-50 employees
Real User
Top 10
A stable product that is simple to set up and has great network management, but new products need better integration into the management platform
Pros and Cons
  • "Ubiquiti's network management and the way you can manage many different devices on a network are really nice."
  • "New products don't integrate well with their management platform. Sometimes you have to go directly to the box or the switch to do the management."

What is our primary use case?

I'm using the switches in a small environment and they work great. I use them in my house, and I've also wired the church that I belong to. I have access points all over and have things connected to them.

What is most valuable?

The Ubiquiti network management stuff is really great. You can go to Cisco and other places to get it, but you'll pay a lot of money for that stuff and in a lot of cases, you don't need all that overhead. Ubiquiti's network management and the way you can manage many different devices on a network are really nice. You can manage the devices and get a lot of good statistics regarding traffic and who's doing what, so it's good.

What needs improvement?

The biggest thing I found with Ubiquiti was that they started coming out with different product lines, and that's okay, but those products don't integrate well with their management platform. Sometimes you have to go directly to the box or the switch to do the management.

For how long have I used the solution?

I have been working with this product for a couple of years. 

What do I think about the stability of the solution?

I've had the switches running for a couple of years now, and I haven't had any problems at all. 

What do I think about the scalability of the solution?

I have the solution in the church I belong to, and it runs great for daily operations. On the weekends and for special events, we have a lot of people there accessing the network and we've never had any problems. It seems to scale and work just fine.

How was the initial setup?

The switches are easy to install and connect. If you read the directions, it is pretty easy. That's the main thing I like about them. 

What's my experience with pricing, setup cost, and licensing?

Everything was bought in a one-time buy as a capital investment, so there isn't any licensing.

What other advice do I have?

I really can't give any advice, other than, "Hey, the stuff is good, it just runs." It's so intuitive as far as how you configure and manage the switches.

What I would like to know better is for Ubiquiti, what is their strategy? Where are they going in the future? If I'm going to make an investment of buying these things, I would like to know more about what their strategy is in their product designs, when they're going to phase something out, and what they are going to replace it with.

It's not so much about hardware, but more about the compatibility going forward. Right now I realize that there are supply chain problems and things, but I don't know where those guys are going. They're definitely short on products or something because it's hard to get their products these days.

Ubiquiti's website could be a little bit better about explaining where they're going with network and surveillance products. I think they're coming out with some new things, but is the new stuff backward compatible with their old products? I don't know.

I hardly ever give anybody a ten out of ten, but I would give this solution a nine and a half. They're really good, and they just run. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CEO at CITOM
Real User
Simple to use, open technology, with a nice GUI
Pros and Cons
  • "These switches are very simple to use and the GUI is very nice."
  • "The VPN technology in Ubiquiti products is really difficult for beginners who do not have the right skills."

What is our primary use case?

We are a solution provider and Ubiquiti UniFi switches are one of the products that we implement for our customers.

The use case for this solution depends on the size of the infrastructure. Normally, for smaller installations, we use the routing functionality because they are layer three switches. In larger organizations, we use it as a layer two switch and we use Compass routers to handle 10-gigabit bandwidth. We have one customer using this configuration who does 3D modeling and 3D printing, which requires a lot of bandwidth.

How has it helped my organization?

We have several offices in Switzerland, Germany, and Austria, and we can manage this solution, as well as for our customers, remotely.

What is most valuable?

These switches are very simple to use and the GUI is very nice. They have made administration much easier. Optionally, if you have a very advanced requirement then you can do it less comfortably using the GUI, or instead use SSH to program it. If you have experience in Linux and bash scripting then it is very easy to do.

The most valuable feature is that the technology is open. If there's a new technology then you can implement it yourself. For example, WireGuard is a very nice VLAN framework that is available on Linux and you can implement it on the Ubiquiti switches. With Cisco or other commercial products, you'll have to wait until the manufacturer starts to provide it for you. Sometimes, they need quite a long time before this will happen. It is for this same reason that we don't use macOS or Windows because they are always about five years behind current technologies.

What needs improvement?

The UniFi switches are for people who are not very into technology and if you have a big deployment with special configurations then this line of switches is very limited.

It would be nice to have a single, unique management console or a GUI because as it is now, Ubiquiti switches have two management systems and it is annoying.

The VPN technology in Ubiquiti products is really difficult for beginners who do not have the right skills. It would be very nice if they had a simple way to manage all of the VPN connections from a GUI. This would include from location to location, or from location to computer.

For how long have I used the solution?

We have about two years of experience with Ubiquiti UniFi switches.

What do I think about the stability of the solution?

So far, this solution has been completely stable. We have had issues with hardware and needed to exchange it at times, although we had the same issues with Cisco.

We are operating in Germany, and the rules here for when things fail are quite nice. We normally have a two-year warranty, and it is quite easy to exchange hardware with the dealers. Normally, if something is not going to function well, then it gives up within three months. There is no difference between Cisco and Ubiquiti in this regard.

What do I think about the scalability of the solution?

Ubiquiti UniFi has been scalable enough for our use cases. The throughput is ok. We have used it in cases with a gigabit backbone and it worked fine.

We have deployments with only five users and we have deployments with up to 500 users.

How are customer service and technical support?

We have not been in touch with official technical support from Ubiquiti. There's a big community that supports you if you have issues, which is the only support we have used.

Which solution did I use previously and why did I switch?

We used to use Cisco switches but we had a lot of trouble with them. They are not easy to handle, which is why we switched to Ubiquiti. Cisco switches have the same capability but you have to have knowledge of Cisco IOS.

Ubiquiti is known for its access points, but the ER and ES switches are quite nice. We primarily use the Ubiquiti Edge switches and routers. The overall administration is very easy because we are able to write scripts in the same language that we use for our common operating systems. This was a great step forward from our Cisco solution.

The Cisco switches allow you do do everything because they are the standard-makers, but it is a closed community. If they don't do it then you can't do it, whereas with Ubiquiti, there is always somebody who is doing something crazy and you can get advice for your project. It is very nice.

With Cisco, normally after six years, they stop support and you have to buy completely new infrastructure. It is really awful. 

How was the initial setup?

It is a complex product so, of course, the setup is complex. However, it is straightforward in that you have the freedom to do what you want to do, without any limitations. There is a big community that supports you if you have issues with the configuration.

The deployment is quite fast. We took about two weeks to get the switches running exactly the way we wanted them to, but for simple tasks, you can do it in just two days. It's really easy.

Personally, I think that it is much easier to do if you are already familiar with the command line and the terminology from Cisco. 

What about the implementation team?

If our customer is large enough to have their own IT department and host the switch on their site then we do consultancy for them. There are cases where we conduct a PoC and then when the customer is satisfied, we implement it on their site and they take it over. Finally, if they have insufficient knowledge on their end, we sometimes implement and manage the entire solution on their site. In most cases, we handle the implementation for our customers.

Beyond what our technical department does, the economic department will discuss things with the client such as what new services or products are available. This can include things like monitoring, data aggregation, and providing information.

What's my experience with pricing, setup cost, and licensing?

Ubiquiti switches are quite affordable and you don't have to pay extra for support.

What other advice do I have?

We are focused on open software and manufacturer-independent solutions, so Ubiquiti fits our strategy well because they operate on the Linux operating system. 

We have had no problems where this product did not do what it was supposed to do, either from the hardware side or the software side.

This is a solution that I recommend for normal operations. The suitability of these switches depends on what you want to do, what your tasks are, and what the application is. Ubiquiti is not always the manufacturer of choice. If you need really high-speed networks or have special requirements then it is important to test things out in the lab beforehand.

I have a lot of experience with different switches that are on the market and my favorite are those by Ubiquiti. They are affordable, they do what they should do, they are open, and you don't have to pay extra for support.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Gilbert Mwiinga - PeerSpot reviewer
Baobab College logo System Administrator at Baobab College
Real User
Top 5Leaderboard
Beneficial user interface for monitoring, helpful online support, but better security needed
Pros and Cons
  • "The most valuable feature of Ubiquiti UniFi Switches is the graphic user interface for monitoring, where you can see the status of the device in real-time. I use those features across the campus. I use the APs as my beacons to tell me whether the area of the school of the network is down or not. Those will be the first to alert me that there is a problem with the network or a device. They provide me with more than only monitoring themselves, I use them in order to monitor all the devices."
  • "Ubiquiti UniFi Switches can improve by putting more effort into security. There are not many options in security. Other solutions, you can filter, do access control, and functionality. Ubiquiti UniFi Switches provides all the basic network security where it's all about the password for someone to access the SSID on the network, but it doesn't go beyond advanced network features of packet filtering, monitoring, and managing users."

What is our primary use case?

I use Ubiquiti UniFi Switches to deploy new UniFi devices and to monitor the devices. I use it to find and manage users connected to those devices.

What is most valuable?

The most valuable feature of Ubiquiti UniFi Switches is the graphic user interface for monitoring, where you can see the status of the device in real-time. I use those features across the campus. I use the APs as my beacons to tell me whether the area of the school of the network is down or not. Those will be the first to alert me that there is a problem with the network or a device. They provide me with more than only monitoring themselves,  I use them in order to monitor all the devices.

What needs improvement?

Ubiquiti UniFi Switches can improve by putting more effort into security. There are not many options in security. Other solutions, you can filter, do access control, and functionality. Ubiquiti UniFi Switches provides all the basic network security where it's all about the password for someone to access the SSID on the network, but it doesn't go beyond advanced network features of packet filtering, monitoring, and managing users.

For how long have I used the solution?

I have been using Ubiquiti UniFi Switches for approximately nine years.

What do I think about the stability of the solution?

Ubiquiti UniFi Switches are stable.

What do I think about the scalability of the solution?

The scalability of Ubiquiti UniFi Switches is good. If I buy a new device, I only have to plug it in, it adopts and runs from then on.

We have approximately 600 users connected to the Ubiquiti UniFi Switches. I'm taking into account everyone who connects to the WiFi.

How are customer service and support?

The technical support from Ubiquiti UniFi Switches is good. I haven't had reason to contact them very often, but the few times I've contacted them, I've received the help I needed. 

I haven't contacted them often because their self-service knowledge base is good. You always find information online about how to solve an issue before you reach out to support.

How was the initial setup?

The initial setup of Ubiquiti UniFi Switches is very easy.

What's my experience with pricing, setup cost, and licensing?

Ubiquiti is one of the cheapest WiFi network providers that provide a very good WiFi network, which is monitored and deployable. The price is very fair for the technology they're offering.

What other advice do I have?

My advice to others is Ubiquiti UniFi Switches is a good technique if you want to run it in a small business, where your major concern is not security. If you're not dealing with a data-sensitive organization, that deals in transactions, such as a bank, it's a good choice.

If you use SSP switches they go up to about 10GB per second which is fast on the network. You can use the switches on the core network. However, the only issue is the security aspect of it, you need to invest in something with higher-end security if you're dealing with an enterprise network, where you need proper data protection and user protection.

I rate Ubiquiti UniFi Switches a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Group IT Manager at a manufacturing company with 11-50 employees
Real User
Manages firmware revisions and we haven't had any outages
Pros and Cons
  • "The ability to manage firmware revisions."
  • "It's difficult to manage the WiFi on the edge switches in the same console."

What is our primary use case?

We are a customer of Ubiquiti. The key for us is the switch. The edge with the core switch, servicing office environments. I believe we use the US-48 and US-24, with a 10 gig with the SFP+ port. We have about 200 deployments scheduled for the next few weeks, so I'd say in total we will have 200 to 300 people involved and we plan to increase usage. 

What is most valuable?

The ability to manage firmware revisions is probably the most valuable feature. 

What needs improvement?

The management console could be improved, It's very, very slow. In the next release, I'd like to see some amalgamation of the two different consoles. I believe it's difficult to manage both the WiFi on the edge switches in the same console. Some more SFP+ ports would also be helpful. They should also try lowering the price of cloud management, it's mostly about management. If you can manage it quickly, and it's a little more cost-effective to manage it in the cloud, that would be a big improvement. 

For how long have I used the solution?

I've been using the product for six months. 

What do I think about the stability of the solution?

The stability so far has been very good. No downtime, no outages.

What do I think about the scalability of the solution?

It's a scalable solution but the limit on the number of 10 gig ports was an issue.

How are customer service and technical support?

Our technical support is carried out through a third party so I haven't had any experience with that. 

Which solution did I use previously and why did I switch?

The company previously has another solution but I wasn't involved with that. I was responsible for the company switching to UniFi.

How was the initial setup?

The setup was straightforward and deployment took about three weeks. We used a consultant for the process and were very satisfied. 

What's my experience with pricing, setup cost, and licensing?

We haven't had to pay any licensing costs at all.

What other advice do I have?

Something people need to look out for is the cost of cloud management. For us, that's been handled externally at the moment, so we're not actually paying for that directly. It's something people should consider with Ubiquiti.

I would rate this product an eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Milena Yordanova - PeerSpot reviewer
System Administrator at Aquatec
Real User
Top 5
A stable and useful product that provides information about the connectivity of ports
Pros and Cons
  • "I can see which ports are connected and which ones are disconnected."
  • "We need to upgrade everything too often."

What is our primary use case?

I use the solution for connecting Ubiquiti access points.

What is most valuable?

I can see which ports are connected and which ones are disconnected. This information is very useful.

What needs improvement?

We need to upgrade everything too often.

For how long have I used the solution?

I have been using the solution for six months.

What do I think about the stability of the solution?

I rate the tool’s stability a ten out of ten.

What do I think about the scalability of the solution?

It's impossible to expand the network with old versions of devices. I manage around 30 devices.

Which solution did I use previously and why did I switch?

We have used cheaper products like TP-Link. Ubiquiti is a better alternative. It is more advanced.

How was the initial setup?

The initial setup is simple if we have the right version of the controller. We always need to upgrade the software. The products are not compatible with all the versions. I bought a new switch but couldn’t see it in my controller. The controller version was lower, and I couldn't upgrade it then.

What's my experience with pricing, setup cost, and licensing?

Compared to Cisco, the solution is not so expensive. However, it is a bit more expensive than TP-Link. The price could be improved.

What other advice do I have?

I recommend the product to others. Overall, I rate the tool an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: March 2024
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