We primarily use this solution for the VPN and it has been successful for us.
Consultant at a construction company with 11-50 employees
Easy to use, the VPN performs adequately, and the technical support is okay
Pros and Cons
- "The most valuable feature for us is the VPN."
- "It would be helpful to have better visibility into exactly what is going on in the network."
What is our primary use case?
How has it helped my organization?
Ubiquity UniFi is adequately doing what we need to do.
What is most valuable?
The most valuable feature for us is the VPN.
This solution is easy to use.
What needs improvement?
I would like to see the security features improved.
It would be helpful to have better visibility into exactly what is going on in the network. In particular, I would like to have more control over the internal MAC addresses because I have none at the moment. Specifically - I see payloads with virtual MAC addresses - but the management software does not show these addresses in the statistics.
Buyer's Guide
Ubiquiti UniFi Switches
December 2025
Learn what your peers think about Ubiquiti UniFi Switches. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
880,490 professionals have used our research since 2012.
For how long have I used the solution?
I have been working with Ubiquiti UniFi Switches for two years.
What do I think about the stability of the solution?
In terms of resilience, this solution seems to be okay. I just upgraded and it has been stable. We haven't had a failure in the 120 days that have passed since the previous upgrade.
What do I think about the scalability of the solution?
It seems to me that there are problems with the performance of my current gateway. I currently have a 500-megabit symmetrical link and I think that I'm at the limit of what it can handle.
We have fifteen users and we don't plan on increasing usage at the moment.
How are customer service and support?
I have only used technical support on one occasion and it seemed to be okay.
Which solution did I use previously and why did I switch?
Prior to UniFi, we used a homegrown Unix environment. I upgraded it to use the UniFy because it seemed to be straightforward. I put in a 48-port power-over-ethernet switch that has the flexibility to handle VOIP and the other services that we need.
How was the initial setup?
The initial setup was reasonably straightforward. I currently use the management console bound to a server, rather than use the cloud key. I did purchase one but it's now obsolete because I use services that it doesn't support.
What's my experience with pricing, setup cost, and licensing?
I feel that the price of this solution is definitely reasonable compared to all of the others. Once you buy the equipment, there are no additional fees.
What other advice do I have?
I am exploring the possibility of using our Ubiquiti switch as an external gateway but I'm not sure whether I want a gateway in the cloud, or what kind of gateway exactly, so this is something to be decided later.
My advice to anybody who is considering this solution is that you really need to look at the risk profile. Also, I don't think that it is necessarily scalable because I think that I'm on the edge of the limit of what we can use it for. However, there may be something else coming that will assist with this.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Administrator with 11-50 employees
You don't need to be a pro to use this solution but it does have stability problems
Pros and Cons
- "It is great size-wise and the user interface is easy to use. You don't need to be a pro to use this solution."
- "In terms of improvement, sometimes we have bugs."
What is our primary use case?
Our primary use case is to have for security.
What is most valuable?
It is great size-wise and the user interface is easy to use. You don't need to be a pro to use this solution.
What needs improvement?
In terms of improvement, sometimes we have bugs.
For how long have I used the solution?
We have been using UniFi Switches for five years.
What do I think about the stability of the solution?
We have had issues with stability.
What do I think about the scalability of the solution?
We haven't had any problems with scalability. There are more or less eight people using this solution.
How are customer service and technical support?
Customer support will depend on the integrator.
How was the initial setup?
The initial setup was very straightforward. The deployment took around fifteen minutes. We were able to do it ourselves. An integrator is not needed.
What other advice do I have?
I would recommend it. It's a good solution. You might need something more reliable. For a small company, it is great.
I would rate it a seven out of ten. Stability needs improvement.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Ubiquiti UniFi Switches
December 2025
Learn what your peers think about Ubiquiti UniFi Switches. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
880,490 professionals have used our research since 2012.
Group IT Manager at a manufacturing company with 11-50 employees
Manages firmware revisions and we haven't had any outages
Pros and Cons
- "The ability to manage firmware revisions."
- "It's difficult to manage the WiFi on the edge switches in the same console."
What is our primary use case?
We are a customer of Ubiquiti. The key for us is the switch. The edge with the core switch, servicing office environments. I believe we use the US-48 and US-24, with a 10 gig with the SFP+ port. We have about 200 deployments scheduled for the next few weeks, so I'd say in total we will have 200 to 300 people involved and we plan to increase usage.
What is most valuable?
The ability to manage firmware revisions is probably the most valuable feature.
What needs improvement?
The management console could be improved, It's very, very slow. In the next release, I'd like to see some amalgamation of the two different consoles. I believe it's difficult to manage both the WiFi on the edge switches in the same console. Some more SFP+ ports would also be helpful. They should also try lowering the price of cloud management, it's mostly about management. If you can manage it quickly, and it's a little more cost-effective to manage it in the cloud, that would be a big improvement.
For how long have I used the solution?
I've been using the product for six months.
What do I think about the stability of the solution?
The stability so far has been very good. No downtime, no outages.
What do I think about the scalability of the solution?
It's a scalable solution but the limit on the number of 10 gig ports was an issue.
How are customer service and technical support?
Our technical support is carried out through a third party so I haven't had any experience with that.
Which solution did I use previously and why did I switch?
The company previously has another solution but I wasn't involved with that. I was responsible for the company switching to UniFi.
How was the initial setup?
The setup was straightforward and deployment took about three weeks. We used a consultant for the process and were very satisfied.
What's my experience with pricing, setup cost, and licensing?
We haven't had to pay any licensing costs at all.
What other advice do I have?
Something people need to look out for is the cost of cloud management. For us, that's been handled externally at the moment, so we're not actually paying for that directly. It's something people should consider with Ubiquiti.
I would rate this product an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Director at a manufacturing company with 201-500 employees
Good pricing, good user interface, and a straightforward setup
Pros and Cons
- "The interface and the duality are the solution's most valuable features."
- "Some of the features needed to set up the solution are too complex. There's a lot of technical information that is required."
What is our primary use case?
We primarily use the solution to enhance the availability of power on our network. It's also used to speed up the traffic.
What is most valuable?
The interface and the duality are the solution's most valuable features.
What needs improvement?
Some of the features needed to set up the solution are too complex. There's a lot of technical information that is required.
The solution could use a central console to manage all devices.
For how long have I used the solution?
I've been using the solution for about one year.
What do I think about the stability of the solution?
The solution is stable. Up until now, we haven't experienced any issues.
What do I think about the scalability of the solution?
The solution is scalable. If you are comparing it with some other brands in terms of scalability, I would say it performs the same.
How are customer service and technical support?
We haven't had a reason to contact technical support yet.
Which solution did I use previously and why did I switch?
We were using Cisco switches previously. We have a mixed environment, so we have various routing switches in use.
How was the initial setup?
The difficulty of the initial setup depends on what purpose the solution has or how you want to set up the switch. If you limit it to the basic functionality, then the initial set up is quite simple. If you want to have something more advanced on the switch, then it's a bit tricky. Our team deployed the solution in about five days. You only need one person for deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
In comparison with other brands, there isn't too much difference in the pricing. They're all pretty similar.
Which other solutions did I evaluate?
We did evaluate other options. Mostly, we were looking at pricing, which is why we chose this solution.
What other advice do I have?
We use the on-premises deployment model.
I would recommend implementing this solution because it's quite easy. The brand seems to be a bit unknown in the Romanian market because there is not so much advertising for it. Other brands like Cisco or Hubbard are often more common and suggested by local vendors.
I'd rate it eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of ICT Unit with 11-50 employees
The centralized management is very good and it is easy to set up
Pros and Cons
- "I like the control one has with this solution."
What is our primary use case?
Our primary use case of this solution is to support our users by providing internet services and university academic system software resources.
What is most valuable?
I like the control one has with this solution; you manage everything from one central point. Everything including the devices and the switches. So the centralized management is one thing that I really like about Ubiquiti.
For how long have I used the solution?
I have been using Ubiquiti UniFi Switches for three months now.
What do I think about the stability of the solution?
I've been using the solution for three months only, so I can't say if it is stable or not. But I've had no glitches or bugs so far.
What do I think about the scalability of the solution?
The Ubiquiti switches are my access switches. I use Cisco for my edge and I wanted to see if I can have some copying prototypes to so that I wouldn't have problems in the design. I'm yet to do that, if I can have a common configuration that's compatible with the Cisco switches for the core and for the distribution and then Ubiquity for the access. But I can't comment much on it yet.
Which solution did I use previously and why did I switch?
I'm still using Cisco, but I switched to Ubiquity for the access because I want to leverage on the price tag on Ubiquity.
How was the initial setup?
The setup was straightforward. So far working on the solution has been a learning curve. I'm in Ghana and there's no training center here, so I learn by using the online tutorials.
What about the implementation team?
A vendor came to deploy the solution for me.
Which other solutions did I evaluate?
Yes, we have evaluated Tradenet, D-link, Huawei and Cisco too.
What other advice do I have?
I will rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network System Engineer at a tech services company with 11-50 employees
Easy to use with centralized management, simple to install, and configure
Pros and Cons
- "The GUI interface is very easy to use and the Linux-based command-line interface is also good."
- "The technical support for this solution could be improved."
What is our primary use case?
We are a tech services company and this is one of the solutions that we provide to our customers. I have worked a great deal with Ubiquiti switches and other products.
The primary use case for this solution is to supply power to access points and Voice over IP devices. For example, we install one 24-port switch so that we can connect multiple devices into it, and then create different VLANs.
What is most valuable?
The most valuable feature is that you can manage everything through the Cloud Key UniFi controller.
The fact that you can manage everything including the switch-level configuration, and access point configuration of both the wireless networks and the LAN, is very useful.
The GUI interface is very easy to use and the Linux-based command-line interface is also good. I am happy with the interface.
What needs improvement?
The price of this solution should be more competitive.
The technical support for this solution could be improved.
For how long have I used the solution?
I have been using this solution for one year.
What do I think about the stability of the solution?
There was a point where I had to create cases with technical support because I couldn't access the Cloud Key. However, those issues seem to have been resolved with updates that have been done. At this point, it is running well.
What do I think about the scalability of the solution?
I have not tried stacking these switches, so I cannot say. It seems to me that it should be fine if you are going to make trunks between the switches, but I haven't done this yet.
I have performed fourteen installations, and some of our customers have approximately one hundred and fifty users.
How are customer service and technical support?
I was in contact with technical support for issues with the Cloud Key. I would rate them three out of five. The technical support for this solution could be better.
How was the initial setup?
The initial setup of this solution is quite straightforward. You just add the SSH key onto a Cloud controller, and from there you can do everything. Right from the first installation, I didn't need to check the manual.
I have been installing the Ubiquiti 8-port and 24-port, 500 Watt PoE switches, together with the access point. Most of the time, we don't just install the switch, but in combination with the access points.
The time for deployment depends on the configuration. If you are only setting up an access point then it is quite straightforward because it doesn't need to worry about VLAN. But, if you need multiple VLANs then it's going to take longer to configure. For example, if you're going to make one VLAN for somebody at home then it's no time at all. However, if you need to make ten or twenty VLANs then it's going to take you some time. I can't say how long, because again, it depends on the installation.
What's my experience with pricing, setup cost, and licensing?
This solution does not charge for technical support. Unlike vendors such as Cisco Meraki, there is no cost for licensing.
What other advice do I have?
This is a solution that I recommend. It's simple to use, and the installation and configuration are pretty straightforward. Anyone who has a little bit of experience with switches and firewalls could use it.
I would rate this solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Engineer at a tech services company with 201-500 employees
A reliable solution with a straightforward setup that's cost-effective
Pros and Cons
- "The solution's most valuable feature is its reliability."
- "We've had issues with the power supply. I've had to change the power supply twice. I'm not sure what the issue is. We're still trying to work out why we're having problems with the switches and the cutting of the power supply. The solution should look into this to see if there is something wrong with the product."
What is our primary use case?
We primarily use the solution for our local network.
What is most valuable?
The solution's most valuable feature is its reliability.
What needs improvement?
We've had issues with the power supply. I've had to change the power supply twice. I'm not sure what the issue is. We're still trying to work out why we're having problems with the switches and the cutting of the power supply. The solution should look into this to see if there is something wrong with the product.
For how long have I used the solution?
I've been using the solution for three years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
We've never had to reach out to technical support.
Which solution did I use previously and why did I switch?
I've previously used other solutions, including Cisco, Brocade, and HP. We use all of these. It depends on what the client prefers or the budget of the project. There aren't big technical differences between any of these.
How was the initial setup?
The initial setup was straightforward. Deployment took two to three days.
What about the implementation team?
I handled the implementation myself.
What's my experience with pricing, setup cost, and licensing?
You only have a one-time payment when you purchase the solution. The pricing isn't subscription-based. This particular solution is very cost-effective.
What other advice do I have?
We use the on-premises deployment model. We're system integrators.
I'd rate the solution eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CAD Engineer at a tech services company with 201-500 employees
A stable, reliable, and easy-to-deploy solution that can be used in the audio-visual industry
Pros and Cons
- "Ubiquiti UniFi Switches is a stable solution."
- "Ubiquiti UniFi Switches is not a cheap solution."
What is our primary use case?
I am in the audio-visual industry. All the TVs, PCs, mobile phones, iPads, and tablets connect to the solution.
What is most valuable?
Ubiquiti UniFi Switches is a stable solution.
What needs improvement?
Ubiquiti UniFi Switches is not a cheap solution.
For how long have I used the solution?
I have been using Ubiquiti UniFi Switches for over six years.
What do I think about the stability of the solution?
The solution's stability is very good.
I rate Ubiquiti UniFi Switches ten out of ten for stability.
What do I think about the scalability of the solution?
Around 50 customers are using Ubiquiti UniFi Switches.
I rate Ubiquiti UniFi Switches ten out of ten for scalability.
How was the initial setup?
The solution's initial setup is straightforward.
What about the implementation team?
The solution's deployment doesn't take too long and can be done within 10 to 15 minutes. To deploy the solution, you must have the controller, connect everything up, adopt it, and then go into your settings. It doesn't take long.
We are a small company, and I do all the deployment myself.
What's my experience with pricing, setup cost, and licensing?
With Ubiquiti UniFi Switches, you get what you pay for.
What other advice do I have?
I would recommend Ubiquiti UniFi Switches to other users because it is stable, reliable, and easy to deploy.
Overall, I rate Ubiquiti UniFi Switches ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Buyer's Guide
Download our free Ubiquiti UniFi Switches Report and get advice and tips from experienced pros
sharing their opinions.
Updated: December 2025
Product Categories
Ethernet SwitchesPopular Comparisons
Cisco Ethernet Switches
Aruba Switches
NETGEAR Switches
MikroTik Routers and Switches
Cisco Catalyst Switches
Fortinet FortiSwitch - Secure Access
D-Link Ethernet Switches
Arista Networks Platform
TP-Link Omada Switches
Meraki MS Switches
Huawei Ethernet Switches
Juniper EX Series Ethernet Switches
HPE Ethernet Switches
H3C Ethernet Switches
Cisco Linksys Ethernet Switches
Buyer's Guide
Download our free Ubiquiti UniFi Switches Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- Which are better - Ubiquiti UniFi switches or MikroTik routers and switches?
- What advice can you give for protecting Ubiquiti devices which are easily damaged by lightning in our network?
- Can one use Netgear nighthawk router and modem with Ubiquiti Unifi WAP, POE-enabled switches and home security?
- Which switches are better - Ubiquiti Unifi or Netgear?
- Juniper vs Cisco ethernet switches: Which one is better?
- When evaluating Ethernet Switches, what aspect do you think is the most important to look for?
- Which Ethernet switch do you use? Why?
- What are your recommended Layer 2 and Layer 3 network switches if the main consideration is performance?
- Does anyone have statistics on how often a fire occurs in a computer room?
- Why does Cisco dominate the ethernet switching market?












