Through my distributors, I'm an authorized reseller for Ubiquiti.
Owner at a tech services company with 11-50 employees
Works extremely well, great price point and easy setup
Pros and Cons
- "Good price point and very simple to use."
- "There is currently an issue with supply of switches which needs to be sorted out."
What is our primary use case?
What is most valuable?
I like the price point of this solution and it's very simple to use with a straightforward setup.
What needs improvement?
The switches supply chain is a huge issue they need to improve. Secondly, Ubiquiti doesn't provide support unless you pay for it. Support is either via live chat or the forum and I think the support should be included in the cost.
For how long have I used the solution?
I've been working with this solution for 12 years.
Buyer's Guide
Ubiquiti UniFi Switches
December 2025
Learn what your peers think about Ubiquiti UniFi Switches. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
880,490 professionals have used our research since 2012.
How are customer service and support?
In principal, there is no support provided. You can pay extra to receive it.
How was the initial setup?
The initial setup is simple and works well. I can pull up my Untangle switch or my Untangle router in one screen, and then pull up my Ubiquiti stuff on another screen and work with both at the same time.
What other advice do I have?
I've done point to point setups, internet setups, and I've worked with Ubiquiti edge routers and edge switches including UniFi routers, UniFi switches and WAPs. I've worked with all aspects of Ubiquiti. They're a great product and they work well, it's just difficult to get hold of switches now with the chip shortage, but if you're going to be doing projects with a lot of clients who will use Ubiquiti switches, my recommendation is to buy a couple of extra switches and have them in stock.
I rate this product a nine out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Director, Corporate Services at a insurance company with 201-500 employees
Should be changed to a recognized solution, but provides remote access use and side-to-side connectivity
Pros and Cons
- "The two most valuable features are the remote access user and the side-to-side connection."
- "I would recommend changing the solution to a recognized one, such as Check Point or Fortinet."
What is our primary use case?
I have yet to explore the use cases. Of the eight or ten users with whom we set it up, I have not yet received feedback about the solution or whether it engenders problems. Perhaps this is something I should pursue, to satisfy myself that the solution is being utilized and to apprise myself of any issues.
What is most valuable?
The two most valuable features are the remote access user and the side-to-side connection.
What needs improvement?
I would recommend changing the solution to a recognized one, such as Check Point or Fortinet.
The problem on our end is that we did not have the contingency in our budget to accommodate the purchase of the solution.
For how long have I used the solution?
Six months ago I explored the solution, at which point the decision was made to go with it.
What other advice do I have?
As I said, I have yet to receive any feedback on the use of or potential problems with the solution. I still have people working from home, so the solution provides the sole means of access.
As such, I would rate Ubiquiti UniFi Switches as a five out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Ubiquiti UniFi Switches
December 2025
Learn what your peers think about Ubiquiti UniFi Switches. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
880,490 professionals have used our research since 2012.
Managing Member at a tech consulting company with 1-10 employees
Reliable, quick installation, and functions well overall
Pros and Cons
- "Overall the solution functions very well."
What is our primary use case?
We use this solution as a switch for networks.
What is most valuable?
Overall the solution functions very well.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
The have found from my experience the solution is stable.
How was the initial setup?
The initial installation is very quick.
What about the implementation team?
We implement the solution for our customers.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is fair compared to others. However, it is expensive.
What other advice do I have?
I would recommend this solution to others.
I rate Ubiquiti UniFi Switches a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
IT Administrator at a outsourcing company with 1-10 employees
Easy to install with a reasonable cost and good stability
Pros and Cons
- "I haven't found the cost of the solution to be too high."
- "I'd like there to be better reporting for the solution."
What is our primary use case?
We primarily use the solution as a bridge to extend our LAN.
What is most valuable?
The solution is very good for expanding our LAN.
The product has proven itself to be stable.
The scalability is very good.
The installation itself is very easy.
I haven't found the cost of the solution to be too high.
What needs improvement?
Given that it has a portal, which is online, if it can be accessed remotely that would be ideal. If they can add that feature or if there is that feature, they need to make it public.
I'd like there to be better reporting for the solution.
For how long have I used the solution?
I've used the solution for a couple of years at this point.
What do I think about the stability of the solution?
The stability is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable in terms of the performance on offer.
What do I think about the scalability of the solution?
The product is scalable. There are no issues if a company needs to expand it.
We have 30 people using Ubiquiti Switches in our organization.
We do plan to continue to use them.
How are customer service and technical support?
I've never directly dealt with technical support. There hasn't been an issue that has required us to reach out. Therefore, I can't speak to how helpful or responsive they are in general.
How was the initial setup?
The installation process is pretty straightforward. it's not overly complex or difficult.
Our local supplier in Zimbabwe is the one who has been doing all these configurations for me, however, the implementation is not that difficult. You can just use a manual to configure it. It's not much of a hassle. It's more like a plug-and-play solution. I am also using the wifi distribution access point. They are not a challenge at all. It took me less than five minutes.
What about the implementation team?
We have a local supplier that has done our configurations. However, at this point, I have acquired enough knowledge to be able to do it by myself.
What's my experience with pricing, setup cost, and licensing?
For what I'm using Ubiquiti for, there hasn't been any need for licenses as it's more like a plug-and-play setup. I'm just using a portal, which is free as well. There hasn't been much cost involved in using the solution.
What other advice do I have?
We are a customer and end-user. We don't have a business relationship with Ubiquiti.
I'm using the latest version of the solution at this time. I cannot speak to the exact version number.
I'd rate the solution at a nine out of ten overall.
I would definitely recommend the product to other users and companies.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT at a manufacturing company with 201-500 employees
Easy to configure and manage using a simple interface
Pros and Cons
- "The user interface makes it simple to configure and manage."
- "This brand is not very popular in China."
What is our primary use case?
Our primary use case is an access switch.
What is most valuable?
The user interface makes it simple to configure and manage.
The access speeds are high.
What needs improvement?
This brand is not very popular in China.
For how long have I used the solution?
We have been dealing with Ubiquiti UniFi Switches for two years.
What do I think about the stability of the solution?
This is a stable product and we plan to continue using it in the future.
What do I think about the scalability of the solution?
Scalability is good. We have approximately 40 users.
How are customer service and technical support?
Technical support is available but it is not provided by the manufacturer. It is provided by a third party.
Which solution did I use previously and why did I switch?
We have used different products in the past, and the suitability of this one depends on the requirements.
How was the initial setup?
The installation is very easy. It took approximately half an hour to deploy.
The time required for deployment will be based on the requirements and complexity of the environment, but our requirements are very simple.
What's my experience with pricing, setup cost, and licensing?
The price of this product is cheap.
What other advice do I have?
This is a product that I would recommend for small companies.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager at a comms service provider with 1-10 employees
Reasonably-priced, reliable, and relatively maintenance-free
Pros and Cons
- "It's been working fine, it's been stable, and there are no interruptions."
- "I had some initial problems with the configuration that necessitated contacting technical support."
What is most valuable?
It's been working fine, it's been stable, and there are no interruptions. It's been there doing its job and has not required any work to keep alive, so that's been positive.
What needs improvement?
I had some initial problems with the configuration that necessitated contacting technical support.
For how long have I used the solution?
I have been working with Ubiquiti UniFi Switches for five years.
What do I think about the scalability of the solution?
I have not scaled since the initial setup but it seems to be fine. I think that includes what you need to scale it.
How are customer service and technical support?
I don't fully remember my experience with them, but I think that it was relatively good.
My initial setup needed some kind of reconfiguration to work, which is why it took some time to get it set up and running. The support was deferred, and I'm not sure if it was related to the skills of the technical support people. Overall, I would say that it's fair.
Which solution did I use previously and why did I switch?
I have experience with NETGEAR products as well.
How was the initial setup?
The initial setup is a little complex. I can't recall exactly how it was or what happened, but I contacted technical support and we tried some different configurations. On that level, it was not very easy.
What's my experience with pricing, setup cost, and licensing?
The price is reasonable.
Which other solutions did I evaluate?
I am currently looking for a new solution and am looking at NETGEAR as well as Ubiquiti, but there is nothing that has been decided yet. One of the things that I've been looking at is the combined switch and firewall in one. From the reviews I have read, it seems like people have had initial issues with it that dwell on the configuration.
What other advice do I have?
My advice for anybody who is looking into implementing this product is to go ahead and buy it. This is a good switch; the functionality is there and the design is nice too. I think that it's a good buy.
So far, this product has had what we've needed. Even though I'm an engineer, I have not done a deep dive into this switch. As such, I haven't paid so much attention to it or the initial setup, so I'm not sure that if I am missing anything or not.
Other than the configuration problems, I haven't had any issues.
I would rate this solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network and CyberSecurity Engineer at a comms service provider with 1-10 employees
A stable solution that provides value for money and comes with a user-friendly interface
Pros and Cons
- "Ubiquiti UniFi Switches are stable and support Layer 3. They come with a user-friendly interface. If you're not familiar with the command-line interface or you wouldn't like to configure it by using the command line, they have a user-friendly interface that you can use. They also have good documentation about how to use these switches."
- "They can improve the visibility of networks to match Meraki switches, which have good visibility tools to go through the network. In a Meraki device, you get a clear picture when using the bug interface. You can also see its neighbors and have a clear picture of all connected devices. Ubiquiti UniFi Switches do not have such features that Meraki switches provide."
What is most valuable?
Ubiquiti UniFi Switches are stable and support Layer 3. They come with a user-friendly interface. If you're not familiar with the command-line interface or you wouldn't like to configure it by using the command line, they have a user-friendly interface that you can use. They also have good documentation about how to use these switches.
What needs improvement?
They can improve the visibility of networks to match Meraki switches, which have good visibility tools to go through the network. In a Meraki device, you get a clear picture when using the bug interface. You can also see its neighbors and have a clear picture of all connected devices. Ubiquiti UniFi Switches do not have such features that Meraki switches provide.
What do I think about the stability of the solution?
Ubiquiti UniFi Switches are stable. If you configure them properly, and they are in a proper server room with good cooling, they work fine.
What do I think about the scalability of the solution?
Scalability is probably possible, but it is not common to scale these. Ubiquiti UniFi Switches are more suitable if you don't need to create a really big, scalable solution at an enterprise level, and you have two or three switches with a firewall. For a big company, in terms of scalability, Cisco or F5 switches work better than Ubiquiti switches. If you have a good budget, Cisco or F5 would be better.
If you would like to scale Ubiquiti UniFi Switches, you probably can. They are probably not difficult to scale. It depends on your skills. I have not scaled them before.
How are customer service and technical support?
They are good. In the last year, we did not have any issues with their switches.
How was the initial setup?
They just give you a small card. You can scan the code on the card and go to the web page. You can also directly go to the web page to see the documents. They do not provide any documents with the box. You need to go to the internet to see how to do the initial setup, that is, how to set the login ID, password, default IP (if it exists), and other options.
As compared to Ubiquiti, Cisco provides exact communication about whether the IP address needs to be configured on the device or whether it is pre-configured.
What's my experience with pricing, setup cost, and licensing?
The price of Ubiquiti UniFi Switches is really good. We have deployed a few Ubiquiti UniFi Switches in New Zealand, and they are a value for money. They are cheaper and stable, but if you have the budget, I would recommend Meraki switches.
What other advice do I have?
Ubiquiti UniFi Switches are suitable for small companies. I don't know any company that uses these at the enterprise level. If Ubiquiti wants to brand it as a big enterprise solution, it needs to advertise and promote these switches accordingly.
I would rate Ubiquiti UniFi Switches an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Responsable IT at a individual & family service with 201-500 employees
Reasonably priced, but sometimes it works and sometimes it doesn't
Pros and Cons
- "This product is very reasonably priced."
- "The management of this product needs to be improved."
What is our primary use case?
We use Ubiquiti UniFi Switches for our Wi-Fi solution to support wireless devices.
What is most valuable?
This product is very reasonably priced.
I have not found any of the technical features to be particularly valuable.
What needs improvement?
The management of this product needs to be improved.
Cloud-based management would be a helpful feature.
I would like to be able to customize the SSID.
For now, I'm not able to manage my device via the Application installed on my server. I'm not able to manage the devices (lost of connection with the devices).
The installation is more a familial installation instead of a professional installation.
Need to be improve on my company side.
For how long have I used the solution?
My company has been using these switches for about one year, but I have only been working with them for three months.
What do I think about the stability of the solution?
Sometimes this solution works, and sometimes it doesn't. What I have found is that for two access points, it seems to be stable. Beyond that, with three or four access points, it doesn't work.
What do I think about the scalability of the solution?
We have 10 sites that use these switches. In my site, we have 20 users but they are not all connected via Wi-Fi. Some are instead connected using an ethernet cable.
In some sites, they have between 20 and 30 staff, and maybe 50% or 60% of them use Wi-Fi. Most of our devices are Android tablets. Also, some of the clients connect to the Wi-Fi as well.
It works well for small companies with open space. However, it is not viable for businesses with 500 or more people.
How are customer service and technical support?
I have not been in contact with technical support.
Which solution did I use previously and why did I switch?
Prior to Ubiquiti UniFi, we did not use another Wi-Fi switch.
How was the initial setup?
The implementation was completed by the IT staff before me.
What about the implementation team?
What was our ROI?
I don't know for now.
What's my experience with pricing, setup cost, and licensing?
The price is very low and a good approach for a smaller company, with 10 to 15 people.
What other advice do I have?
I would rate this solution a five out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: December 2025
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