Try our new research platform with insights from 80,000+ expert users
reviewer1228218 - PeerSpot reviewer
Group IT Manager at a manufacturing company with 11-50 employees
Real User
Manages firmware revisions and we haven't had any outages
Pros and Cons
  • "The ability to manage firmware revisions."
  • "It's difficult to manage the WiFi on the edge switches in the same console."

What is our primary use case?

We are a customer of Ubiquiti. The key for us is the switch. The edge with the core switch, servicing office environments. I believe we use the US-48 and US-24, with a 10 gig with the SFP+ port. We have about 200 deployments scheduled for the next few weeks, so I'd say in total we will have 200 to 300 people involved and we plan to increase usage. 

What is most valuable?

The ability to manage firmware revisions is probably the most valuable feature. 

What needs improvement?

The management console could be improved, It's very, very slow. In the next release, I'd like to see some amalgamation of the two different consoles. I believe it's difficult to manage both the WiFi on the edge switches in the same console. Some more SFP+ ports would also be helpful. They should also try lowering the price of cloud management, it's mostly about management. If you can manage it quickly, and it's a little more cost-effective to manage it in the cloud, that would be a big improvement. 

For how long have I used the solution?

I've been using the product for six months. 

Buyer's Guide
Ubiquiti UniFi Switches
March 2025
Learn what your peers think about Ubiquiti UniFi Switches. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
857,028 professionals have used our research since 2012.

What do I think about the stability of the solution?

The stability so far has been very good. No downtime, no outages.

What do I think about the scalability of the solution?

It's a scalable solution but the limit on the number of 10 gig ports was an issue.

How are customer service and support?

Our technical support is carried out through a third party so I haven't had any experience with that. 

Which solution did I use previously and why did I switch?

The company previously has another solution but I wasn't involved with that. I was responsible for the company switching to UniFi.

How was the initial setup?

The setup was straightforward and deployment took about three weeks. We used a consultant for the process and were very satisfied. 

What's my experience with pricing, setup cost, and licensing?

We haven't had to pay any licensing costs at all.

What other advice do I have?

Something people need to look out for is the cost of cloud management. For us, that's been handled externally at the moment, so we're not actually paying for that directly. It's something people should consider with Ubiquiti.

I would rate this product an eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
CEO at Cybertek
Real User
Useful voltage-switching feature
Pros and Cons
  • "UniFi Switches' best feature is the ability to switch voltage from 24 to 48, and it's almost the only device on the market with this feature."
  • "The price could be lower."

What is our primary use case?

I mainly use UniFi Switches to power access points and P2P devices. If I have a backhaul point-to-point wireless link, I forward them by using these switches because they have two voltages (24 and 48) that I can switch between according to my needs.

What is most valuable?

UniFi Switches' best feature is the ability to switch voltage from 24 to 48, and it's almost the only device on the market with this feature.

For how long have I used the solution?

I've been using UniFi Switches for about six or seven years.

What do I think about the stability of the solution?

UniFi Switches are very stable.

What do I think about the scalability of the solution?

UniFi Switches are scalable - you can extend your network easily since some switches have the fiber optic option, and you can extend your number of ports, making connections between fiber ports.

How was the initial setup?

The initial setup is very easy and takes only a few minutes.

What about the implementation team?

I installed UniFi Switches myself.

What's my experience with pricing, setup cost, and licensing?

UniFi Switches are cost-effective compared to Cisco, but the price could be lower.

What other advice do I have?

I would recommend UniFi Switches to other users and rate it nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Buyer's Guide
Ubiquiti UniFi Switches
March 2025
Learn what your peers think about Ubiquiti UniFi Switches. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
857,028 professionals have used our research since 2012.
Owner at ThinkEzIT
Reseller
Top 20
Works extremely well, great price point and easy setup
Pros and Cons
  • "Good price point and very simple to use."
  • "There is currently an issue with supply of switches which needs to be sorted out."

What is our primary use case?

Through my distributors, I'm an authorized reseller for Ubiquiti. 

What is most valuable?

I like the price point of this solution and it's very simple to use with a straightforward setup. 

What needs improvement?

The switches supply chain is a huge issue they need to improve. Secondly, Ubiquiti doesn't provide support unless you pay for it. Support is either via live chat or the forum and I think the support should be included in the cost. 

For how long have I used the solution?

I've been working with this solution for 12 years. 

How are customer service and technical support?

In principal, there is no support provided. You can pay extra to receive it. 

How was the initial setup?

The initial setup is simple and works well. I can pull up my Untangle switch or my Untangle router in one screen, and then pull up my Ubiquiti stuff on another screen and work with both at the same time. 

What other advice do I have?

I've done point to point setups, internet setups, and I've worked with Ubiquiti edge routers and edge switches including UniFi routers, UniFi switches and WAPs. I've worked with all aspects of Ubiquiti. They're a great product and they work well, it's just difficult to get hold of switches now with the chip shortage, but if you're going to be doing projects with a lot of clients who will use Ubiquiti switches, my recommendation is to buy a couple of extra switches and have them in stock.

I rate this product a nine out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
reviewer1513470 - PeerSpot reviewer
Director, Corporate Services at a insurance company with 201-500 employees
Real User
Should be changed to a recognized solution, but provides remote access use and side-to-side connectivity
Pros and Cons
  • "The two most valuable features are the remote access user and the side-to-side connection."
  • "I would recommend changing the solution to a recognized one, such as Check Point or Fortinet."

What is our primary use case?

I have yet to explore the use cases. Of the eight or ten users with whom we set it up, I have not yet received feedback about the solution or whether it engenders problems. Perhaps this is something I should pursue, to satisfy myself that the solution is being utilized and to apprise myself of any issues.

What is most valuable?

The two most valuable features are the remote access user and the side-to-side connection.

What needs improvement?

I would recommend changing the solution to a recognized one, such as Check Point or Fortinet.

The problem on our end is that we did not have the contingency in our budget to accommodate the purchase of the solution.

For how long have I used the solution?

Six months ago I explored the solution, at which point the decision was made to go with it.

What other advice do I have?

As I said, I have yet to receive any feedback on the use of or potential problems with the solution. I still have people working from home, so the solution provides the sole means of access.

As such, I would rate Ubiquiti UniFi Switches as a five out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Managing Member at Pender & Associates
Real User
Reliable, quick installation, and functions well overall
Pros and Cons
  • "Overall the solution functions very well."

    What is our primary use case?

    We use this solution as a switch for networks.

    What is most valuable?

    Overall the solution functions very well.

    For how long have I used the solution?

    I have been using this solution for two years.

    What do I think about the stability of the solution?

    The have found from my experience the solution is stable.

    How was the initial setup?

    The initial installation is very quick.

    What about the implementation team?

    We implement the solution for our customers.

    What's my experience with pricing, setup cost, and licensing?

    The price of the solution is fair compared to others. However, it is expensive.

    What other advice do I have?

    I would recommend this solution to others.

    I rate Ubiquiti UniFi Switches a nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    IT Administrator at a outsourcing company with 1-10 employees
    Real User
    Easy to install with a reasonable cost and good stability
    Pros and Cons
    • "I haven't found the cost of the solution to be too high."
    • "I'd like there to be better reporting for the solution."

    What is our primary use case?

    We primarily use the solution as a bridge to extend our LAN.

    What is most valuable?

    The solution is very good for expanding our LAN.

    The product has proven itself to be stable.

    The scalability is very good.

    The installation itself is very easy.

    I haven't found the cost of the solution to be too high.

    What needs improvement?

    Given that it has a portal, which is online, if it can be accessed remotely that would be ideal. If they can add that feature or if there is that feature, they need to make it public.

    I'd like there to be better reporting for the solution.

    For how long have I used the solution?

    I've used the solution for a couple of years at this point.

    What do I think about the stability of the solution?

    The stability is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable in terms of the performance on offer.

    What do I think about the scalability of the solution?

    The product is scalable. There are no issues if a company needs to expand it.

    We have 30 people using Ubiquiti Switches in our organization.

    We do plan to continue to use them.

    How are customer service and technical support?

    I've never directly dealt with technical support. There hasn't been an issue that has required us to reach out. Therefore, I can't speak to how helpful or responsive they are in general.

    How was the initial setup?

    The installation process is pretty straightforward. it's not overly complex or difficult.

    Our local supplier in Zimbabwe is the one who has been doing all these configurations for me, however, the implementation is not that difficult. You can just use a manual to configure it. It's not much of a hassle. It's more like a plug-and-play solution. I am also using the wifi distribution access point. They are not a challenge at all. It took me less than five minutes.

    What about the implementation team?

    We have a local supplier that has done our configurations. However, at this point, I have acquired enough knowledge to be able to do it by myself.

    What's my experience with pricing, setup cost, and licensing?

    For what I'm using Ubiquiti for, there hasn't been any need for licenses as it's more like a plug-and-play setup. I'm just using a portal, which is free as well. There hasn't been much cost involved in using the solution.

    What other advice do I have?

    We are a customer and end-user. We don't have a business relationship with Ubiquiti.

    I'm using the latest version of the solution at this time. I cannot speak to the exact version number.

    I'd rate the solution at a nine out of ten overall.

    I would definitely recommend the product to other users and companies.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1467366 - PeerSpot reviewer
    IT at a manufacturing company with 201-500 employees
    Real User
    Easy to configure and manage using a simple interface
    Pros and Cons
    • "The user interface makes it simple to configure and manage."
    • "This brand is not very popular in China."

    What is our primary use case?

    Our primary use case is an access switch.

    What is most valuable?

    The user interface makes it simple to configure and manage.

    The access speeds are high.

    What needs improvement?

    This brand is not very popular in China.

    For how long have I used the solution?

    We have been dealing with Ubiquiti UniFi Switches for two years.

    What do I think about the stability of the solution?

    This is a stable product and we plan to continue using it in the future.

    What do I think about the scalability of the solution?

    Scalability is good. We have approximately 40 users.

    How are customer service and technical support?

    Technical support is available but it is not provided by the manufacturer. It is provided by a third party.

    Which solution did I use previously and why did I switch?

    We have used different products in the past, and the suitability of this one depends on the requirements.

    How was the initial setup?

    The installation is very easy. It took approximately half an hour to deploy.

    The time required for deployment will be based on the requirements and complexity of the environment, but our requirements are very simple.

    What's my experience with pricing, setup cost, and licensing?

    The price of this product is cheap.

    What other advice do I have?

    This is a product that I would recommend for small companies.

    I would rate this solution an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Consultant
    Easy to use, the VPN performs adequately, and the technical support is okay
    Pros and Cons
    • "The most valuable feature for us is the VPN."
    • "It would be helpful to have better visibility into exactly what is going on in the network."

    What is our primary use case?

    We primarily use this solution for the VPN and it has been successful for us.

    How has it helped my organization?

    Ubiquity UniFi is adequately doing what we need to do.

    What is most valuable?

    The most valuable feature for us is the VPN.

    This solution is easy to use. 

    What needs improvement?

    I would like to see the security features improved.

    It would be helpful to have better visibility into exactly what is going on in the network. In particular, I would like to have more control over the internal MAC addresses because I have none at the moment. Specifically - I see payloads with virtual MAC addresses - but the management software does not show these addresses in the statistics.

    For how long have I used the solution?

    I have been working with Ubiquiti UniFi Switches for two years.

    What do I think about the stability of the solution?

    In terms of resilience, this solution seems to be okay. I just upgraded and it has been stable. We haven't had a failure in the 120 days that have passed since the previous upgrade.

    What do I think about the scalability of the solution?

    It seems to me that there are problems with the performance of my current gateway. I currently have a 500-megabit symmetrical link and I think that I'm at the limit of what it can handle.

    We have fifteen users and we don't plan on increasing usage at the moment.

    How are customer service and technical support?

    I have only used technical support on one occasion and it seemed to be okay.

    Which solution did I use previously and why did I switch?

    Prior to UniFi, we used a homegrown Unix environment. I upgraded it to use the UniFy because it seemed to be straightforward. I put in a 48-port power-over-ethernet switch that has the flexibility to handle VOIP and the other services that we need.

    How was the initial setup?

    The initial setup was reasonably straightforward. I currently use the management console bound to a server, rather than use the cloud key. I did purchase one but it's now obsolete because I use services that it doesn't support.

    What's my experience with pricing, setup cost, and licensing?

    I feel that the price of this solution is definitely reasonable compared to all of the others. Once you buy the equipment, there are no additional fees.

    What other advice do I have?

    I am exploring the possibility of using our Ubiquiti switch as an external gateway but I'm not sure whether I want a gateway in the cloud, or what kind of gateway exactly, so this is something to be decided later.

    My advice to anybody who is considering this solution is that you really need to look at the risk profile. Also, I don't think that it is necessarily scalable because I think that I'm on the edge of the limit of what we can use it for. However, there may be something else coming that will assist with this.

    I would rate this solution an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Ubiquiti UniFi Switches Report and get advice and tips from experienced pros sharing their opinions.
    Updated: March 2025
    Product Categories
    Ethernet Switches
    Buyer's Guide
    Download our free Ubiquiti UniFi Switches Report and get advice and tips from experienced pros sharing their opinions.