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it_user1392807 - PeerSpot reviewer
Manager at a tech services company with 51-200 employees
Real User
Has good performance, price, and a lot of functions
Pros and Cons
  • "The performance is good. They also have good prices."
  • "The stability and installation could be improved."

What is most valuable?

The performance is good. They also have good prices and have a lot of functions in their software.

The idea used in Ubiquiti UniFi Switches is very powerful and interesting. It's also new in this market.

What needs improvement?

They improved the stability a little bit, but it still requires more stability.

Installation could be easier as well.

For how long have I used the solution?

I've been using it for a few years.

What do I think about the stability of the solution?

It is not as stable as required. They improved the stability a little bit, but it still requires more stability.

Buyer's Guide
Ubiquiti UniFi Switches
March 2025
Learn what your peers think about Ubiquiti UniFi Switches. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
865,384 professionals have used our research since 2012.

What do I think about the scalability of the solution?

We have about 100 users, but we have approximately 10 switches. They are connected to a video recorder and a lot of video cameras.

Which solution did I use previously and why did I switch?

We used Juniper before.

How was the initial setup?

We had a problem with the initial setup because first we needed to upgrade the firmware. I think they have solved this in the latest switches.

It took about a day to solve the problem during the initial deployment.

What about the implementation team?

I deployed it myself. You would need one person for deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

The price is good, and it doesn't require additional licenses.

What other advice do I have?

I would recommend it for offices, but I wouldn't recommend it for data centers.

On a scale from one to ten, I would rate Ubiquiti UniFi Switches at nine.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Owner at ThinkEzIT
Real User
Top 5
Works extremely well, great price point and easy setup
Pros and Cons
  • "Good price point and very simple to use."
  • "There is currently an issue with supply of switches which needs to be sorted out."

What is our primary use case?

Through my distributors, I'm an authorized reseller for Ubiquiti. 

What is most valuable?

I like the price point of this solution and it's very simple to use with a straightforward setup. 

What needs improvement?

The switches supply chain is a huge issue they need to improve. Secondly, Ubiquiti doesn't provide support unless you pay for it. Support is either via live chat or the forum and I think the support should be included in the cost. 

For how long have I used the solution?

I've been working with this solution for 12 years. 

How are customer service and technical support?

In principal, there is no support provided. You can pay extra to receive it. 

How was the initial setup?

The initial setup is simple and works well. I can pull up my Untangle switch or my Untangle router in one screen, and then pull up my Ubiquiti stuff on another screen and work with both at the same time. 

What other advice do I have?

I've done point to point setups, internet setups, and I've worked with Ubiquiti edge routers and edge switches including UniFi routers, UniFi switches and WAPs. I've worked with all aspects of Ubiquiti. They're a great product and they work well, it's just difficult to get hold of switches now with the chip shortage, but if you're going to be doing projects with a lot of clients who will use Ubiquiti switches, my recommendation is to buy a couple of extra switches and have them in stock.

I rate this product a nine out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Buyer's Guide
Ubiquiti UniFi Switches
March 2025
Learn what your peers think about Ubiquiti UniFi Switches. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
865,384 professionals have used our research since 2012.
reviewer1513470 - PeerSpot reviewer
Director, Corporate Services at a insurance company with 201-500 employees
Real User
Should be changed to a recognized solution, but provides remote access use and side-to-side connectivity
Pros and Cons
  • "The two most valuable features are the remote access user and the side-to-side connection."
  • "I would recommend changing the solution to a recognized one, such as Check Point or Fortinet."

What is our primary use case?

I have yet to explore the use cases. Of the eight or ten users with whom we set it up, I have not yet received feedback about the solution or whether it engenders problems. Perhaps this is something I should pursue, to satisfy myself that the solution is being utilized and to apprise myself of any issues.

What is most valuable?

The two most valuable features are the remote access user and the side-to-side connection.

What needs improvement?

I would recommend changing the solution to a recognized one, such as Check Point or Fortinet.

The problem on our end is that we did not have the contingency in our budget to accommodate the purchase of the solution.

For how long have I used the solution?

Six months ago I explored the solution, at which point the decision was made to go with it.

What other advice do I have?

As I said, I have yet to receive any feedback on the use of or potential problems with the solution. I still have people working from home, so the solution provides the sole means of access.

As such, I would rate Ubiquiti UniFi Switches as a five out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Managing Member at Pender & Associates
Real User
Reliable, quick installation, and functions well overall
Pros and Cons
  • "Overall the solution functions very well."

    What is our primary use case?

    We use this solution as a switch for networks.

    What is most valuable?

    Overall the solution functions very well.

    For how long have I used the solution?

    I have been using this solution for two years.

    What do I think about the stability of the solution?

    The have found from my experience the solution is stable.

    How was the initial setup?

    The initial installation is very quick.

    What about the implementation team?

    We implement the solution for our customers.

    What's my experience with pricing, setup cost, and licensing?

    The price of the solution is fair compared to others. However, it is expensive.

    What other advice do I have?

    I would recommend this solution to others.

    I rate Ubiquiti UniFi Switches a nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    IT Administrator at a outsourcing company with 1-10 employees
    Real User
    Easy to install with a reasonable cost and good stability
    Pros and Cons
    • "I haven't found the cost of the solution to be too high."
    • "I'd like there to be better reporting for the solution."

    What is our primary use case?

    We primarily use the solution as a bridge to extend our LAN.

    What is most valuable?

    The solution is very good for expanding our LAN.

    The product has proven itself to be stable.

    The scalability is very good.

    The installation itself is very easy.

    I haven't found the cost of the solution to be too high.

    What needs improvement?

    Given that it has a portal, which is online, if it can be accessed remotely that would be ideal. If they can add that feature or if there is that feature, they need to make it public.

    I'd like there to be better reporting for the solution.

    For how long have I used the solution?

    I've used the solution for a couple of years at this point.

    What do I think about the stability of the solution?

    The stability is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable in terms of the performance on offer.

    What do I think about the scalability of the solution?

    The product is scalable. There are no issues if a company needs to expand it.

    We have 30 people using Ubiquiti Switches in our organization.

    We do plan to continue to use them.

    How are customer service and technical support?

    I've never directly dealt with technical support. There hasn't been an issue that has required us to reach out. Therefore, I can't speak to how helpful or responsive they are in general.

    How was the initial setup?

    The installation process is pretty straightforward. it's not overly complex or difficult.

    Our local supplier in Zimbabwe is the one who has been doing all these configurations for me, however, the implementation is not that difficult. You can just use a manual to configure it. It's not much of a hassle. It's more like a plug-and-play solution. I am also using the wifi distribution access point. They are not a challenge at all. It took me less than five minutes.

    What about the implementation team?

    We have a local supplier that has done our configurations. However, at this point, I have acquired enough knowledge to be able to do it by myself.

    What's my experience with pricing, setup cost, and licensing?

    For what I'm using Ubiquiti for, there hasn't been any need for licenses as it's more like a plug-and-play setup. I'm just using a portal, which is free as well. There hasn't been much cost involved in using the solution.

    What other advice do I have?

    We are a customer and end-user. We don't have a business relationship with Ubiquiti.

    I'm using the latest version of the solution at this time. I cannot speak to the exact version number.

    I'd rate the solution at a nine out of ten overall.

    I would definitely recommend the product to other users and companies.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1467366 - PeerSpot reviewer
    IT at a manufacturing company with 201-500 employees
    Real User
    Easy to configure and manage using a simple interface
    Pros and Cons
    • "The user interface makes it simple to configure and manage."
    • "This brand is not very popular in China."

    What is our primary use case?

    Our primary use case is an access switch.

    What is most valuable?

    The user interface makes it simple to configure and manage.

    The access speeds are high.

    What needs improvement?

    This brand is not very popular in China.

    For how long have I used the solution?

    We have been dealing with Ubiquiti UniFi Switches for two years.

    What do I think about the stability of the solution?

    This is a stable product and we plan to continue using it in the future.

    What do I think about the scalability of the solution?

    Scalability is good. We have approximately 40 users.

    How are customer service and technical support?

    Technical support is available but it is not provided by the manufacturer. It is provided by a third party.

    Which solution did I use previously and why did I switch?

    We have used different products in the past, and the suitability of this one depends on the requirements.

    How was the initial setup?

    The installation is very easy. It took approximately half an hour to deploy.

    The time required for deployment will be based on the requirements and complexity of the environment, but our requirements are very simple.

    What's my experience with pricing, setup cost, and licensing?

    The price of this product is cheap.

    What other advice do I have?

    This is a product that I would recommend for small companies.

    I would rate this solution an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1377255 - PeerSpot reviewer
    Responsable IT at a individual & family service with 201-500 employees
    Real User
    Reasonably priced, but sometimes it works and sometimes it doesn't
    Pros and Cons
    • "This product is very reasonably priced."
    • "The management of this product needs to be improved."

    What is our primary use case?

    We use Ubiquiti UniFi Switches for our Wi-Fi solution to support wireless devices.

    What is most valuable?

    This product is very reasonably priced.

    I have not found any of the technical features to be particularly valuable.

    What needs improvement?

    The management of this product needs to be improved.

    Cloud-based management would be a helpful feature.

    I would like to be able to customize the SSID.

    For now, I'm not able to manage my device via the Application installed on my server. I'm not able to manage the devices (lost of connection with the devices).

    The installation is more a familial installation instead of a professional installation.

    Need to be improve on my company side.

    For how long have I used the solution?

    My company has been using these switches for about one year, but I have only been working with them for three months.

    What do I think about the stability of the solution?

    Sometimes this solution works, and sometimes it doesn't. What I have found is that for two access points, it seems to be stable. Beyond that, with three or four access points, it doesn't work.

    What do I think about the scalability of the solution?

    We have 10 sites that use these switches. In my site, we have 20 users but they are not all connected via Wi-Fi. Some are instead connected using an ethernet cable.

    In some sites, they have between 20 and 30 staff, and maybe 50% or 60% of them use Wi-Fi. Most of our devices are Android tablets. Also, some of the clients connect to the Wi-Fi as well.

    It works well for small companies with open space. However, it is not viable for businesses with 500 or more people.

    How are customer service and technical support?

    I have not been in contact with technical support.

    Which solution did I use previously and why did I switch?

    Prior to Ubiquiti UniFi, we did not use another Wi-Fi switch.

    How was the initial setup?

    The implementation was completed by the IT staff before me.

    What about the implementation team?


    What was our ROI?

    I don't know for now.

    What's my experience with pricing, setup cost, and licensing?

    The price is very low and a good approach for a smaller company, with 10 to 15 people. 

    What other advice do I have?

    I would rate this solution a five out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1197240 - PeerSpot reviewer
    Consultant at a construction company with 11-50 employees
    Consultant
    Easy to use, the VPN performs adequately, and the technical support is okay
    Pros and Cons
    • "The most valuable feature for us is the VPN."
    • "It would be helpful to have better visibility into exactly what is going on in the network."

    What is our primary use case?

    We primarily use this solution for the VPN and it has been successful for us.

    How has it helped my organization?

    Ubiquity UniFi is adequately doing what we need to do.

    What is most valuable?

    The most valuable feature for us is the VPN.

    This solution is easy to use. 

    What needs improvement?

    I would like to see the security features improved.

    It would be helpful to have better visibility into exactly what is going on in the network. In particular, I would like to have more control over the internal MAC addresses because I have none at the moment. Specifically - I see payloads with virtual MAC addresses - but the management software does not show these addresses in the statistics.

    For how long have I used the solution?

    I have been working with Ubiquiti UniFi Switches for two years.

    What do I think about the stability of the solution?

    In terms of resilience, this solution seems to be okay. I just upgraded and it has been stable. We haven't had a failure in the 120 days that have passed since the previous upgrade.

    What do I think about the scalability of the solution?

    It seems to me that there are problems with the performance of my current gateway. I currently have a 500-megabit symmetrical link and I think that I'm at the limit of what it can handle.

    We have fifteen users and we don't plan on increasing usage at the moment.

    How are customer service and technical support?

    I have only used technical support on one occasion and it seemed to be okay.

    Which solution did I use previously and why did I switch?

    Prior to UniFi, we used a homegrown Unix environment. I upgraded it to use the UniFy because it seemed to be straightforward. I put in a 48-port power-over-ethernet switch that has the flexibility to handle VOIP and the other services that we need.

    How was the initial setup?

    The initial setup was reasonably straightforward. I currently use the management console bound to a server, rather than use the cloud key. I did purchase one but it's now obsolete because I use services that it doesn't support.

    What's my experience with pricing, setup cost, and licensing?

    I feel that the price of this solution is definitely reasonable compared to all of the others. Once you buy the equipment, there are no additional fees.

    What other advice do I have?

    I am exploring the possibility of using our Ubiquiti switch as an external gateway but I'm not sure whether I want a gateway in the cloud, or what kind of gateway exactly, so this is something to be decided later.

    My advice to anybody who is considering this solution is that you really need to look at the risk profile. Also, I don't think that it is necessarily scalable because I think that I'm on the edge of the limit of what we can use it for. However, there may be something else coming that will assist with this.

    I would rate this solution an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Ubiquiti UniFi Switches Report and get advice and tips from experienced pros sharing their opinions.
    Updated: March 2025
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    Download our free Ubiquiti UniFi Switches Report and get advice and tips from experienced pros sharing their opinions.