Ubiquiti UniFi Switches Reviews

We tend to use the solution when clients are not willing to spend money for Meraki or Aruba. We use them as switches.

The basic use case is going to be an office with as many as 100 users. I position them to have one access point cover 150 to 200 square feet or as much as 350 square feet - depending upon the height of the ceiling. It's usually in an office scenario. Whether circular or flat, they do really well facing down, which means you want to put them up top. If that's the use case, you put them on the ceiling. 

If I have a situation where the clients don't want to put it on the ceiling, I'll use the Access Point Flex HD, which is circular and I can place that on a desk or on a shelf or someplace and hide it. 

The value here with using the Ubiquiti products across the board is that they're almost all single-pane management and the single-pane management is included. It's a huge benefit. If you go with other brands and you have to pay extra or pay an annual fee to use it, there's a huge cost difference between let's say a Meraki Solution, which I would say for an enterprise is much better. If I have 20 sites and I'm doing hundreds of access points, I'm going to go to Meraki as already I have a budget. This is a bigger enterprise. 

This solution, however, is tailor-made to a small and medium business that may have three or four locations and you can manage it from a single point. I can either contract with a company that manages my portal for $10 a month. Or I can do it at Amazon or Google Compute, et cetera, or just in a cloud scenario. It's a really flexible solution and it's very cost-effective.

It's possible to scale the product.

The support is pretty much email-based and that's horrible for an enterprise product. I can't call anybody right away. I have to go back and forth with emails if I have a problem. The guys that work for me when we have to return them, generally speaking, we don't have issues, however, at $179 each, at some point, we don't waste time, we just buy another one. Then we'll get a few of them together and then we'll send them back due to the fact that it's easier to do it that way.

Overall, they are hard to source.

They don't play nice with vendors. They want you to buy it off their website. The website is often out of stock. It's really bad from that perspective. If I'm doing a project, I don't want to have to maintain a stock of equipment. I want to be able to buy it from a vendor right away.

The stability is not the greatest.

I've used the solution for more than 12 months. I've used the product for a while. 

I've had stability issues. It's not the most stable solution. Meraki is better.

The scalability is there. For example, if the company has five warehouses across the country and I want to deploy long-range access points, across the different warehouses, I can have them delivered, installed, and boom, I'm done. We just do that and it's great. If I want to manage them, I add them all to my portal. I can update them all in one shot. I can apply the security, I can do WPA and if I'm doing WPA2, I can change it to Radius. There are so many features there and it's easy to manage. If I want to replicate the installation, it's really easy. I just copy. The site's easy to build and it takes 10 minutes. It's much easier than Aruba, which has more steps.

They only offer email support. They need to have real phone support to avoid having to go back and forth over long amounts of time.

I'm also familiar with Meraki and Aruba, which are a bit more expensive, and may be better for larger setups. With Aruba, you do get better coverage than Meraki, however, it is on the more expensive side. 

The initial setup is easy, however, it's not enterprise-grade.

The pricing is very good and it's a great option for small or medium-sized organizations. It's around $179 a device. 

The issue is you can't buy them easily. That's the biggest downfall of Ubiquiti is they don't have a good supply chain and maybe that's indicative of the times. However, even prior to the coronavirus, the pandemic, we still had trouble getting them.

Most of the time I'm going to go with the Pro switches - the PoE 48 port switches, or, if it's a smaller branch office and they only have a few users, I do the 24 ports. I use the long-range Wifi 6 ones, or the short, the regular Wifi 6 ones, which they call the Wifi 6 Light, as well. 

Some of the time, depending upon the aesthetic, or the type of office, they don't want to put anything on the wall or in the ceiling. Therefore, I put there what they call the APUI. It's not the Wifi 6, however, it's pretty good. I'm trying to stick with Wifi 6 as I'm getting the best throughput pretty much throughout whenever I use it. There's an access point called the Access Point Flex HD which is the one I really like.

I'm neither a reseller or a partner with Ubiquiti. When I represent my clients, I give the clients some options. Sometimes they say, "We want to go with Ubiquiti." Or they want to go with Meraki. I don't make money on the sale of the equipment for the simple reason I don't want to be connected to one vendor. If I represent that vendor, that means I'm going to basically push that vendor. I don't want to do that. I want to give the client the best solution for them.

I'd rate the solution at an eight out of ten.

We use Ubiquiti UniFi Switches internally and as part of our managed client service.

The main benefit we've experienced is the ability to support clients remotely, especially since our clients are spread across the Philippines. We no longer need to visit sites in person; instead, we can manage everything remotely using SD-WAN. Even simple tasks like restarting equipment can be done remotely.

We have integrated the tool for PoE switches and non-PoE switches. Its most valuable feature is SD-WAN.  UniFi SD-WAN can access all statistics and performance data in one interface, enabling us to support clients across different locations remotely. Additionally, we can even restart devices remotely through the UniFi SD-WAN.

We no longer need to physically visit sites for troubleshooting as much because issues can often be addressed remotely.

The product needs to improve its pricing. 

I have been using the product for five years. 

I rate the solution's stability a nine out of ten. 

We use the tool on a day-to-day basis. I rate its scalability a nine out of ten. 

Deploying the solution is easy. We're time-bound for each project, so we don't encounter issues deploying the product. Typically, we can deploy it within one day or even less.

We perform maintenance on Ubiquiti UniFi Switches based on the needs of our clients. Some clients require monthly maintenance, others quarterly, and some even weekly. We conduct checks and immediate replacements as necessary during these maintenance periods.

It's challenging to compare Ubiquiti UniFi Switches and other brands directly due to the significant price difference, especially between US brands like Cisco and Aruba versus others. However, compared to US brands, Ubiquiti UniFi Switches are more cost-effective. On the other hand, if compared with brands from China, it might seem expensive.

I rate its pricing as seven out of ten. We compare prices between the store and local distributors, especially for larger projects, and negotiate based on that.

In most cases, we advocate for an end-to-end Ubiquiti product solution. This includes using UniFi switches for various purposes, such as wireless controllers, PoE switches, and non-PoE switches.

The tool's product lines are good. The management tools, including the web app and mobile application, are easy to use. With them, I can support clients remotely and troubleshoot issues. Checking equipment statistics is simple. This flexibility is great for helping third-party clients.

Once installed, it is an "install and forget" device, requiring minimal attention or troubleshooting.

I rate the overall product a nine out of ten. I recommend it. Select the model that fits your customer or client requirements, and you're ready.

I am involved in the tool's design, implementation, and support. 

I use the solution in my company for Ubiquiti UniFi PoE Switch and EdgeSwitch.

The benefits experienced by our company from the use of the products stem from the costs attached to the tool.

The most valuable feature of the solution stems from the fact that it is a reliable product.

The reliability of certain products that fall under Ubiquiti UniFi Switches is an area of concern where improvements are required. The warranty time period available for the product needs to be increased. One of the downsides of the solution stems from the limited warranty that it offers to users.

The support team does not provide an option for users to directly call them. There is an online portal on which users need to raise tickets, making it a web-based approach. From an improvement perspective, there should be someone from the support team with whom users can speak via telephone.

I have been using Ubiquiti UniFi Switches for seven to eight years. I use the solution's latest version.

It is a fairly reliable but very stable solution.

Sometimes, there can be issues with the product, and users may need to work on the factory reset and deploy the solution again.

The product is scalable, but it can be a difficult task since there is a requirement to always bring in new stuff in the solution.

My company deals with a lot of clients who use the product.

I rate the technical support a seven out of ten.

Neutral

I have experience with switches from HPE.

My company chose to work with Ubiquiti UniFi Switches since it offers good reliability for its price.

The product's initial setup phase is very straightforward.

The deployment process is straightforward.

The solution is deployed on the on-premises and cloud models.

The solution can be deployed in fifteen minutes.

Not a lot of staff members are required to take care of the tool's deployment and maintenance.

The solution can be deployed with the help of our company's in-house team.

Apart from the basic licensing costs, there are no additional charges attached to the product.

Compared to Ubiquiti UniFi Switches, users may have to indulge in a lot of command line entries in Cisco, after which they need to manually pick up and build a picture. Ubiquiti UniFi Switches provides a complete visual glance to users at once.

I find Cisco to be a more reliable solution that offers a better performance in comparison to Ubiquiti UniFi Switches. Cisco comes at three times the price of Ubiquiti UniFi Switches.

The product improved our company's network performance, considering the web interface and the cloud management side that the tool provides, which allows us to keep track and have a glance at the power usage of various switches, including PoE switches and the other switches that fall under Ubiquiti. In our company, the tool allows us to see the power delivery of the switches from different ports across multiple units. The tour also allows our company to manage any drop in the performance of the switches and to see if there is any power drainage in the switches. In our company, the product allows us to look at these switches that need rebooting. You can get a combined interface of the switches and access points on the same portal, allowing you to get a better overview of your network.

The most valuable aspect of the product for network management stems from the web interface that the solution provides, along with the ability it provides to help users with the quick management of what goes on in their networks while being able to see the performance offered by each port. The product also helps users to see the speed and the connections on the ports in their environment. The cloud management area helps users to see and provide a visual overview of the number of switches and ports in their environments.

The PoE capability of the product has impacted our company's deployment of devices in a good way since it allows you to see which port has been used while being able to see what needs to be delivered and what are the power requirements. The product provides information if our company is low on power or over-utilizing switches.

Our company's experience with the interface and configuration tools provided by the product has been good since the solution provides visibility and is easy to use. With the product, you can do the SSH command line and use the visual GUI offered by the tool, which makes it an overall handy solution to use.

I recommend the product to those who plan to use it. The product is straightforward, easy to use, and fairly reliable.

I rate the overall tool a seven out of ten.

We primarily use the solution for access points. We want to improve the quality of the service by having devices on edge as well. We have all of the IPs converging on the switches and controlled by the controller. Sometimes we would notice quality issues. It may be due to the non-homogeneity of the networks, so we will aggregate the switches under Cisco. 

The devices are cheaper than Cisco. That's why we adopted them.

It offers very good control. 

It is easy to set up.

The solution is stable.

It can scale well. 

We will likely move to Cisco. We have been having issues with non-homogeneity. We'd like to have more stability.

We've been using the solution for five years.

It is a stable product. That said, the problem we have is the homogeneity of the network. We're not sure if this is caused by Ubiquiti or some other device. 

The solution is scalable. 

We have about 100 users on the solution, and we have 400 devices. 

We will increase usage if employees increase.

We've never contacted technical support. I'm not sure how their level of service would be. 

I've also used Cisco Switches. 

It is easy to set up the solution. 

With a small network with ten Ubiquiti switches, you and do it in two or three hours. A larger deployment would take longer. 

First, we set up the controller and then deploy the IPs and put them in the same network and configure everything. 

We have three people that are able to handle deployment and maintenance. They are engineers. 

We're able to handle the setup ourselves. We have enough experience to manage it in-house. 

We have witnessed an ROI while using the solution. 

The solution is fairly inexpensive. It does not cost as much as Cisco.

Right now, I am using them without a license. If we make a new purchase, we would need to buy a license. 

I'd recommend the solution to others. It is mostly stable; however, sometimes, we have some interruptions. 

I'd rate the solution seven out of ten.

I'm using the switches in a small environment and they work great. I use them in my house, and I've also wired the church that I belong to. I have access points all over and have things connected to them.

The Ubiquiti network management stuff is really great. You can go to Cisco and other places to get it, but you'll pay a lot of money for that stuff and in a lot of cases, you don't need all that overhead. Ubiquiti's network management and the way you can manage many different devices on a network are really nice. You can manage the devices and get a lot of good statistics regarding traffic and who's doing what, so it's good.

The biggest thing I found with Ubiquiti was that they started coming out with different product lines, and that's okay, but those products don't integrate well with their management platform. Sometimes you have to go directly to the box or the switch to do the management.

I have been working with this product for a couple of years. 

I've had the switches running for a couple of years now, and I haven't had any problems at all. 

I have the solution in the church I belong to, and it runs great for daily operations. On the weekends and for special events, we have a lot of people there accessing the network and we've never had any problems. It seems to scale and work just fine.

The switches are easy to install and connect. If you read the directions, it is pretty easy. That's the main thing I like about them. 

Everything was bought in a one-time buy as a capital investment, so there isn't any licensing.

I really can't give any advice, other than, "Hey, the stuff is good, it just runs." It's so intuitive as far as how you configure and manage the switches.

What I would like to know better is for Ubiquiti, what is their strategy? Where are they going in the future? If I'm going to make an investment of buying these things, I would like to know more about what their strategy is in their product designs, when they're going to phase something out, and what they are going to replace it with.

It's not so much about hardware, but more about the compatibility going forward. Right now I realize that there are supply chain problems and things, but I don't know where those guys are going. They're definitely short on products or something because it's hard to get their products these days.

Ubiquiti's website could be a little bit better about explaining where they're going with network and surveillance products. I think they're coming out with some new things, but is the new stuff backward compatible with their old products? I don't know.

I hardly ever give anybody a ten out of ten, but I would give this solution a nine and a half. They're really good, and they just run. 

Ubiquiti UniFi Switches does everything I need it to do. I've been pretty happy with it. It's a wired switch, that's what it does.

It performs better, has better throughput than my previous switch and it's also a managed switch, whereas my previous one was just a dumb switch. 

This gives me more flexibility in how I configure it.

Because it's a managed switch, I have the ability to set controls and configure traffic priorities, VLAN ports, etc.

It doesn't really have anything that sets it apart from any other professional grade switch. It essentially does what they all do.

This falls under the category of a nice-to-have feature. It's not much of anything.

It would be nice if there was a way to label all of the ports on it so that I could include information about where the various connections go. 

I have a wired switch in my server room that runs cabling throughout the facility, and it would be nice to be able to look at a port and immediately know the location and load on that port, and what's running on it. 

I have worked with Ubiquiti UniFi Switches for two years.

I have an EdgeSwitch 24.

In terms of stability, I like it pretty well, though one of the ports on it went dead about two or three weeks ago. 

I am a little concerned about that, but it's not uncommon for a switch to have a bad port. I am keeping an eye on it to see if it continues to degrade or if I have only lost that one port. Apart from that, I am pretty pleased with it.

It's a switch. You buy it based on how many ports you require. This one has 24 ports, and if I wanted to expand it, I would have to get a different model with more ports. 

There are two SFP ports available for inserting and connecting to a different type of driver.

I'm not using them right now because I don't need them, but they are there in case I do.

We are a consulting firm. We do remote support for various customers. It's basically the in-house network that connects all of my workstations to each other and also gives us all access to the internet.

It's pretty stable right now. We don't have any immediate expansion plans. We hope to in the future, but for now, it's doing everything we need it to.

Technical support has changed over the years. 

I haven't needed any technical support with this switch. Although, I do have a lot of their other equipment, such as wifi access points and routers, and the like.

I don't want to say that they are worse than anyone else, but they are certainly not any better.

I have almost exclusively worked with Ubiquiti products.

I have their EdgeSwitch product line.

As IT support consultants, we work for a wide range of companies, some of which are quite large. I am sure they have a wide range of products available.

They are networking hardware, which I usually don't get involved in because I work on the software side.

It is not overly complicated. It all depends on which features you intend to use. If you don't want to change anything, you can run the thing pretty much plug and play out of the box. Aside from that, it all depends on how fancy you want to get with it.

One of the reasons I chose it was because it is flexible. Because you have to configure some things on it, it's obviously more difficult to set up than a simple unmanaged plug and place switch, but it's not overly difficult in my opinion.

This one that I am running now probably took me less than two hours to get it up and running and doing what I needed it to do.

The deployment was completed entirely in-house.

We are not a large company. I do all of the maintenance and deployment myself.

We are not big enough to care about that kind of thing. I just need equipment that will help our business here, and it has done so so far.

There are no licensing fees; you just purchase it and run it.

Occasionally there are upgrades to the firmware that you have to check for, download, and install. But, you basically buy it, set it up, and run it.

I suppose if I needed a support contract with them or something, there might be some annual fees or something like that, but I don't need that level of support.

The only other operating costs would be the power required to run it.

Pricing is somewhere in the middle. It is not as expensive as some of the other name brands, such as Cisco and other similar products. But nowadays, you pay as much for the name as you do for anything else. But I would say that it's in the middle.

Ubiquiti may be about to or has already discontinued its Edge product line. They have upgraded their switches and routers to replace them. I don't have any of those, so I'm not familiar with them. I am not really sure, and I could be wrong about it discontinuing. I just saw some comments on some of the forums about this possibly happening.

It is somewhat dependent on the class. When compared to what I call home consumers, it is far superior because it has more capabilities. However, if I were to compare it to other commercial grades, such as Cisco and some of the others, I would rate Ubiquiti UniFi Switches a seven out of ten.

The tool's most valuable feature is port security, which allows blocking/disabling ports. The ports also have PoE capability. 

Ubiquiti UniFi Switches need to add DNS lookup features. 

I have been working with the product since 2016. 

I rate the product's stability a nine out of ten. 

I rate Ubiquiti UniFi Switches' scalability a nine out of ten. 

Ubiquiti UniFi Switches' support is good. 

Positive

The tool's deployment is straightforward. The deployment took a week to complete. 

I rate the tool's pricing a five out of ten. 

I evaluated Cisco before Ubiquiti UniFi Switches. Its cost was high. 

I rate Ubiquiti UniFi Switches an eight out of ten. 

Our primary use case for Ubiquiti UniFi Switches is setting up a large campus network.

I think they need to provide a better firewall solution.

Availability has been an issue for us as well. There was a patch during the early days of the COVID 19 pandemic where it was really hard to get stock. We couldn't get what we wanted, so we had to choose non-POE switches. Eventually POE switches became available and that resolved the issues that we had earlier this year and last year.

I have been working with Ubiquiti UniFi Switches for a couple of years. 

Ubiquiti UniFi Switches are very stable. 

Ubiquiti UniFi Switches are scalable. We have around 600 users at the school we deployed the switches at. 

I am very satisfied with Ubiquiti's tech support. 

Positive

We previously used Alloy. We switched because Alloy was very hard to manage. 

The initial setup was very straightforward. However, a lot has been going on for many months. We are deploying 50 plus switches.

We deployed the solution in-house. 

I would gladly recommend Ubiquiti UniFi Switches.