Group IT Manager at a manufacturing company with 11-50 employees
Real User
Manages firmware revisions and we haven't had any outages
Pros and Cons
  • "The ability to manage firmware revisions."
  • "It's difficult to manage the WiFi on the edge switches in the same console."

What is our primary use case?

We are a customer of Ubiquiti. The key for us is the switch. The edge with the core switch, servicing office environments. I believe we use the US-48 and US-24, with a 10 gig with the SFP+ port. We have about 200 deployments scheduled for the next few weeks, so I'd say in total we will have 200 to 300 people involved and we plan to increase usage. 

What is most valuable?

The ability to manage firmware revisions is probably the most valuable feature. 

What needs improvement?

The management console could be improved, It's very, very slow. In the next release, I'd like to see some amalgamation of the two different consoles. I believe it's difficult to manage both the WiFi on the edge switches in the same console. Some more SFP+ ports would also be helpful. They should also try lowering the price of cloud management, it's mostly about management. If you can manage it quickly, and it's a little more cost-effective to manage it in the cloud, that would be a big improvement. 

For how long have I used the solution?

I've been using the product for six months. 

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What do I think about the stability of the solution?

The stability so far has been very good. No downtime, no outages.

What do I think about the scalability of the solution?

It's a scalable solution but the limit on the number of 10 gig ports was an issue.

How are customer service and support?

Our technical support is carried out through a third party so I haven't had any experience with that. 

Which solution did I use previously and why did I switch?

The company previously has another solution but I wasn't involved with that. I was responsible for the company switching to UniFi.

How was the initial setup?

The setup was straightforward and deployment took about three weeks. We used a consultant for the process and were very satisfied. 

What's my experience with pricing, setup cost, and licensing?

We haven't had to pay any licensing costs at all.

What other advice do I have?

Something people need to look out for is the cost of cloud management. For us, that's been handled externally at the moment, so we're not actually paying for that directly. It's something people should consider with Ubiquiti.

I would rate this product an eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Milena Yordanova - PeerSpot reviewer
System Administrator at Aquatec
Real User
Top 20
A stable and useful product that provides information about the connectivity of ports
Pros and Cons
  • "I can see which ports are connected and which ones are disconnected."
  • "We need to upgrade everything too often."

What is our primary use case?

I use the solution for connecting Ubiquiti access points.

What is most valuable?

I can see which ports are connected and which ones are disconnected. This information is very useful.

What needs improvement?

We need to upgrade everything too often.

For how long have I used the solution?

I have been using the solution for six months.

What do I think about the stability of the solution?

I rate the tool’s stability a ten out of ten.

What do I think about the scalability of the solution?

It's impossible to expand the network with old versions of devices. I manage around 30 devices.

Which solution did I use previously and why did I switch?

We have used cheaper products like TP-Link. Ubiquiti is a better alternative. It is more advanced.

How was the initial setup?

The initial setup is simple if we have the right version of the controller. We always need to upgrade the software. The products are not compatible with all the versions. I bought a new switch but couldn’t see it in my controller. The controller version was lower, and I couldn't upgrade it then.

What's my experience with pricing, setup cost, and licensing?

Compared to Cisco, the solution is not so expensive. However, it is a bit more expensive than TP-Link. The price could be improved.

What other advice do I have?

I recommend the product to others. Overall, I rate the tool an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Ubiquiti UniFi Switches
March 2024
Learn what your peers think about Ubiquiti UniFi Switches. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,924 professionals have used our research since 2012.
SimonWalker - PeerSpot reviewer
IT Manager at Redeemer Baptist School
Real User
Top 5
Straightforward setup and great tech support
Pros and Cons
  • "I would gladly recommend Ubiquiti UniFi Switches."
  • "I think they need to provide a better firewall solution."

What is our primary use case?

Our primary use case for Ubiquiti UniFi Switches is setting up a large campus network.

What needs improvement?

I think they need to provide a better firewall solution.

Availability has been an issue for us as well. There was a patch during the early days of the COVID 19 pandemic where it was really hard to get stock. We couldn't get what we wanted, so we had to choose non-POE switches. Eventually POE switches became available and that resolved the issues that we had earlier this year and last year.

For how long have I used the solution?

I have been working with Ubiquiti UniFi Switches for a couple of years. 

What do I think about the stability of the solution?

Ubiquiti UniFi Switches are very stable. 

What do I think about the scalability of the solution?

Ubiquiti UniFi Switches are scalable. We have around 600 users at the school we deployed the switches at. 

How are customer service and support?

I am very satisfied with Ubiquiti's tech support. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Alloy. We switched because Alloy was very hard to manage. 

How was the initial setup?

The initial setup was very straightforward. However, a lot has been going on for many months. We are deploying 50 plus switches.

What about the implementation team?

We deployed the solution in-house. 

What other advice do I have?

I would gladly recommend Ubiquiti UniFi Switches. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
owner at zResource
Real User
Top 20Leaderboard
Good throughput, flexible configuration, and many capabilities, but technical support could be improved
Pros and Cons
  • "Because it's a managed switch, I have the ability to set controls and configure traffic priorities, VLAN ports, etc."
  • "It would be nice if there was a way to label all of the ports on it so that I could include information about where the various connections go."

What is our primary use case?

Ubiquiti UniFi Switches does everything I need it to do. I've been pretty happy with it. It's a wired switch, that's what it does.

How has it helped my organization?

It performs better, has better throughput than my previous switch and it's also a managed switch, whereas my previous one was just a dumb switch. 

This gives me more flexibility in how I configure it.

What is most valuable?

Because it's a managed switch, I have the ability to set controls and configure traffic priorities, VLAN ports, etc.

It doesn't really have anything that sets it apart from any other professional grade switch. It essentially does what they all do.

What needs improvement?

This falls under the category of a nice-to-have feature. It's not much of anything.

It would be nice if there was a way to label all of the ports on it so that I could include information about where the various connections go. 

I have a wired switch in my server room that runs cabling throughout the facility, and it would be nice to be able to look at a port and immediately know the location and load on that port, and what's running on it. 

For how long have I used the solution?

I have worked with Ubiquiti UniFi Switches for two years.

I have an EdgeSwitch 24.

What do I think about the stability of the solution?

In terms of stability, I like it pretty well, though one of the ports on it went dead about two or three weeks ago. 

I am a little concerned about that, but it's not uncommon for a switch to have a bad port. I am keeping an eye on it to see if it continues to degrade or if I have only lost that one port. Apart from that, I am pretty pleased with it.

What do I think about the scalability of the solution?

It's a switch. You buy it based on how many ports you require. This one has 24 ports, and if I wanted to expand it, I would have to get a different model with more ports. 

There are two SFP ports available for inserting and connecting to a different type of driver.

I'm not using them right now because I don't need them, but they are there in case I do.

We are a consulting firm. We do remote support for various customers. It's basically the in-house network that connects all of my workstations to each other and also gives us all access to the internet.

It's pretty stable right now. We don't have any immediate expansion plans. We hope to in the future, but for now, it's doing everything we need it to.

How are customer service and support?

Technical support has changed over the years. 

I haven't needed any technical support with this switch. Although, I do have a lot of their other equipment, such as wifi access points and routers, and the like.

I don't want to say that they are worse than anyone else, but they are certainly not any better.

Which solution did I use previously and why did I switch?

I have almost exclusively worked with Ubiquiti products.

I have their EdgeSwitch product line.

As IT support consultants, we work for a wide range of companies, some of which are quite large. I am sure they have a wide range of products available.

They are networking hardware, which I usually don't get involved in because I work on the software side.

How was the initial setup?

It is not overly complicated. It all depends on which features you intend to use. If you don't want to change anything, you can run the thing pretty much plug and play out of the box. Aside from that, it all depends on how fancy you want to get with it.

One of the reasons I chose it was because it is flexible. Because you have to configure some things on it, it's obviously more difficult to set up than a simple unmanaged plug and place switch, but it's not overly difficult in my opinion.

This one that I am running now probably took me less than two hours to get it up and running and doing what I needed it to do.

What about the implementation team?

The deployment was completed entirely in-house.

We are not a large company. I do all of the maintenance and deployment myself.

What was our ROI?

We are not big enough to care about that kind of thing. I just need equipment that will help our business here, and it has done so so far.

What's my experience with pricing, setup cost, and licensing?

There are no licensing fees; you just purchase it and run it.

Occasionally there are upgrades to the firmware that you have to check for, download, and install. But, you basically buy it, set it up, and run it.

I suppose if I needed a support contract with them or something, there might be some annual fees or something like that, but I don't need that level of support.

The only other operating costs would be the power required to run it.

Pricing is somewhere in the middle. It is not as expensive as some of the other name brands, such as Cisco and other similar products. But nowadays, you pay as much for the name as you do for anything else. But I would say that it's in the middle.

What other advice do I have?

Ubiquiti may be about to or has already discontinued its Edge product line. They have upgraded their switches and routers to replace them. I don't have any of those, so I'm not familiar with them. I am not really sure, and I could be wrong about it discontinuing. I just saw some comments on some of the forums about this possibly happening.

It is somewhat dependent on the class. When compared to what I call home consumers, it is far superior because it has more capabilities. However, if I were to compare it to other commercial grades, such as Cisco and some of the others, I would rate Ubiquiti UniFi Switches a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Manager at Pride in Azure
Real User
Top 10
Comes with port security, which allows blocking/disabling ports
Pros and Cons
  • "The tool's most valuable feature is port security, which allows blocking/disabling ports. The ports also have PoE capability."
  • "Ubiquiti UniFi Switches need to add DNS lookup features."

What is most valuable?

The tool's most valuable feature is port security, which allows blocking/disabling ports. The ports also have PoE capability. 

What needs improvement?

Ubiquiti UniFi Switches need to add DNS lookup features. 

For how long have I used the solution?

I have been working with the product since 2016. 

What do I think about the stability of the solution?

I rate the product's stability a nine out of ten. 

What do I think about the scalability of the solution?

I rate Ubiquiti UniFi Switches' scalability a nine out of ten. 

How are customer service and support?

Ubiquiti UniFi Switches' support is good. 

How would you rate customer service and support?

Positive

How was the initial setup?

The tool's deployment is straightforward. The deployment took a week to complete. 

What's my experience with pricing, setup cost, and licensing?

I rate the tool's pricing a five out of ten. 

Which other solutions did I evaluate?

I evaluated Cisco before Ubiquiti UniFi Switches. Its cost was high. 

What other advice do I have?

I rate Ubiquiti UniFi Switches an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Consultant and technical support at joudeh center for computer and modern software
Real User
Top 5
Stable product with good technical support services
Pros and Cons
  • "The product’s most valuable features are stability and scalability."
  • "Ubiquiti UniFi Switches’s pricing could be less expensive."

What is our primary use case?

We use the product for accessing controls for video conferencing.

What is most valuable?

The product’s most valuable features are stability and scalability.

What needs improvement?

Ubiquiti UniFi Switches’s pricing could be less expensive.

For how long have I used the solution?

We have been using Ubiquiti UniFi Switches for two years.

What do I think about the stability of the solution?

I rate the product’s stability a nine out of ten.

What do I think about the scalability of the solution?

The product has good scalability.

How are customer service and support?

The technical support services are good.

How was the initial setup?

The initial setup is straightforward. It takes less than 30 minutes and requires a manager and an engineer to execute the process.

What's my experience with pricing, setup cost, and licensing?

Ubiquiti UniFi Switches are more expensive than HP and Aruba. We purchase its yearly license.

What other advice do I have?

I rate Ubiquiti UniFi Switches a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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CAD Engineer at Pro av
Reseller
Top 5
A stable, reliable, and easy-to-deploy solution that can be used in the audio-visual industry
Pros and Cons
  • "Ubiquiti UniFi Switches is a stable solution."
  • "Ubiquiti UniFi Switches is not a cheap solution."

What is our primary use case?

I am in the audio-visual industry. All the TVs, PCs, mobile phones, iPads, and tablets connect to the solution.

What is most valuable?

Ubiquiti UniFi Switches is a stable solution.

What needs improvement?

Ubiquiti UniFi Switches is not a cheap solution.

For how long have I used the solution?

I have been using Ubiquiti UniFi Switches for over six years.

What do I think about the stability of the solution?

The solution's stability is very good.

I rate Ubiquiti UniFi Switches ten out of ten for stability.

What do I think about the scalability of the solution?

Around 50 customers are using Ubiquiti UniFi Switches.

I rate Ubiquiti UniFi Switches ten out of ten for scalability.

How was the initial setup?

The solution's initial setup is straightforward.

What about the implementation team?

The solution's deployment doesn't take too long and can be done within 10 to 15 minutes. To deploy the solution, you must have the controller, connect everything up, adopt it, and then go into your settings. It doesn't take long.

We are a small company, and I do all the deployment myself.

What's my experience with pricing, setup cost, and licensing?

With Ubiquiti UniFi Switches, you get what you pay for.

What other advice do I have?

I would recommend Ubiquiti UniFi Switches to other users because it is stable, reliable, and easy to deploy.

Overall, I rate Ubiquiti UniFi Switches ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Senior solutions architect at Aplix Technologies
Real User
Easy setup for reliable switches
Pros and Cons
  • "The integration with the controller is one of the most valuable features of these switches. They are also very stable. For example, we have some equipment that we haven't touched for four years that is still reliable."
  • "It would be beneficial for us if Ubiquiti had a team of advanced data transportation specialists that we could get feedback from. We are not experts in data transportation, so having this sort of resource would be helpful for us."

What is our primary use case?

One of the primary use cases we have for this solution is integration with UDM/and WIFI access point.

What is most valuable?

The integration with the controller is one of the most valuable features of these switches. They are also very stable. For example, we have some equipment that we haven't touched for four years that is still reliable.

What needs improvement?

Firmware stability and accurate documentation regarding advanced networking. 

For how long have I used the solution?

I have been using Ubiquiti UniFi switches for five years.

What do I think about the stability of the solution?

We were not having any issues.

What do I think about the scalability of the solution?

Having a range of customers with moderate needs, I'm not sure I can comment on the scalability.

How are customer service and technical support?

We have never needed to contact tech support. 

Which solution did I use previously and why did I switch?

At my previous place of employment, we used NETGEAR. I'm not sure what my current employer was using before this solution.

How was the initial setup?

The initial setup was easy. We did run into a few funny bumps, but we got over them.

What's my experience with pricing, setup cost, and licensing?

Their pricing is reasonable and fair.

I would say: first read about networking, second, read about the hardware scope. Some people expect the machines to do magic by themselves; a little touch and knowledge should make a difference.


What other advice do I have?

UniFi is marketing a wide range of special purpose products to choose from. 

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Download our free Ubiquiti UniFi Switches Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
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