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Gerard Wolters - PeerSpot reviewer
ICT manager at Oosterhof Holman
Real User
Top 5Leaderboard
An all-in-one suite of tools that can makes our infrastructure more secure
Pros and Cons
  • "So easy to deploy and use that you really don't even need their technical support."
  • "Configuring notifications is lagging a bit behind the curve as the product should be able to direct exactly where any notification type is sent."

What is our primary use case?

Our primary use is the main service and really the name of the product: Endpoint Protection. It's a firewall, it has antivirus protection and we use it for the encryption of our disks. It's also our web protection to keep out browser intrusion or infections.

How has it helped my organization?

It has made our infrastructure more secure.

What is most valuable?

Some of the most valuable things are very simple. I like the ease of deployment. Intercept X has very good ransomware detection and rollback capabilities.

What needs improvement?

Part of the product that can be improved is the detection of other antivirus software. We had some trouble one time installing the product because there was a third-party antivirus product that we needed to remove before we could install Sophos. That detection in the installer could be better. It can easily be solved but does not have to be a problem in the first place. 

Pricing could be improved because it is a bit expensive. 

It would be nice if there were more capability to configure the notifications. We do get some notifications when a virus is detected or something is wrong, but we get notifications that the machine has to be restarted or other issues that should be handled by different people or different departments. There should be some distinction as to which notification type we want to send to a particular destination. That's something that should definitely be better in an enterprise solution.

Buyer's Guide
Sophos EPP Suite
October 2025
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For how long have I used the solution?

We have been using this solution for about eight months

What do I think about the stability of the solution?

The product is very stable. We never experience any downtime.

What do I think about the scalability of the solution?

Sophos EPP is very scalable. We currently have 200 users and there is never a problem with meeting those demands. The product only solves problems and we can always add more users. We hope we have the opportunity to scale up as the company grows. Use depends on the number of our employees. Before we add more, we have to use more.

How are customer service and support?

I really don't know anything about the company support because I didn't need them. I think that says something about the product. I know that contacting the support team would have been an option, but we never had to.

Which solution did I use previously and why did I switch?

Before we used Sophos as our main solution we used Trend Micro. It was a good product, but after comparison and the vendor offering a discount to switch, we tried Sophos and were very satisfied.

How was the initial setup?

Our initial installation took a couple of months but, looking back, it could have been faster. A little familiarity with the product and better planning would have made the setup quicker.

What about the implementation team?

We did our own installation.

What's my experience with pricing, setup cost, and licensing?

It was nice of the vendor to offer a discount because we were replacing another antivirus solution. This helped us make the decision to change.

There are also additional charges if you want to have the EEPROM Protection (Electrically Erasable Programmable Read-Only Memory) and Endpoint Protection with antivirus. These additions can cost a lot more.

What other advice do I have?

On a scale from one to ten, where one is the worst and ten is the best, I would rate Sophos EPP (EndPoint Protection) Suite as an eight. I think there's always something which could be better, but I might not know what. Really I could give it a nine because I can recommend the product as an excellent solution.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user837417 - PeerSpot reviewer
Pre-sales Engineer at a tech services company with 51-200 employees
Real User
The protection is so much better than our use prior to using this solution.
Pros and Cons
  • "It is stable."
  • "Sometimes there are issues with the antivirus back logs."

What is our primary use case?

My primary use case is for antivirus, mobile telephone control and for some other protection, as well.

How has it helped my organization?

The protection is so much better than before, when we did not use this solution. Our company had suspected a breach of information, so we installed this software for end users to secure the information. This created a safe environment for our protection of information.

What is most valuable?

The most valuable features are the antivirus features. Furthermore, we are getting solid endpoint, and end user laptops and desktops. This solution protects from data loss protection, virus protection, and has a parental control to secure the network from other entities.

What needs improvement?

Sometimes there are issues with the antivirus backlogs. 

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It is a stable product. 

How was the initial setup?

It was not a complex set up for us. It is easy to install anywhere, and it is not difficult to do so for anyone on our team.

What was our ROI?

When evaluating a product, we have to see how it will integrate with our system. We have to see the capabilities, and how it will support us in the future. We also evaluate several other features, including the performance of the product. 

Which other solutions did I evaluate?

We were using Kapersky Endpoint Security, but we switched to Sophos EPP Suite.

What other advice do I have?

 I would definitely advise using this product. It is a good solution.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Sophos EPP Suite
October 2025
Learn what your peers think about Sophos EPP Suite. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,098 professionals have used our research since 2012.
PeerSpot user
CEO & Co-Founder at Advisor Consulting Group
Real User
It has excellent virus definitions, but needs a better process for server migration.

What is most valuable?

It has excellent virus definitions, a great support response from the vendor, and an integrated DLP that allows the administrator to know what is going in the network.

How has it helped my organization?

Our datacenter cloud services such as email, and web services for internal and external use, had to be protected with different systems and the web services where left really unprotected, since we used an standard IPS/IDS to protect ourselves from web attacks (from the outside) which nowadays are really sophisticated. Also, we had to employ many work hours to have a protected, standardized network. With Sophos EndPoint and Sophos UTM, we simplified and also protected our network at the same time, with less work force.

What needs improvement?

It could have a less traumatic migration from server A to server B, when needed. However, as long as you don't need to migrate, the product runs smoothly.

For how long have I used the solution?

We've been using it since 2010, when we were looking for an SMB/enterprise solution. We've been using it with Sophos UTM.

What do I think about the scalability of the solution?

The scalability for the Sophos EndPoint, depends on the actual growth of your network. I would recommend for its initial deployment, to be projected for at least for four years.

How are customer service and technical support?

This is where Sophos outclasses every other vendor. They have grown so much throughout the last four to five years, but they have grown in their capability to attend support cases. We've had some really advanced cases, and we have never been left forgotten or left behind.

Which solution did I use previously and why did I switch?

We previouslyt used Hauri AntiVirus without much luck. We commercialized it and supported it, and we even became their main distributor for a specific region, but they couldn't handle most support cases, and one virus in specific, Conficker, in 2009-2010.

After this incident, we did some market research, and the most powerful engine to cure these kinds of events, was Sophos. Their support was, and still is, the best of breed.

How was the initial setup?

The initial setup is straightforward. Sophos is well known in the market for being a unique and powerful tool, but is simple to deploy and manage. This is what makes them different from any other vendor. When the admin has to enable initial policies, it is done in three to four clicks.

What about the implementation team?

We always deploy by ourselves, so that way we can test how the customer will see the initial implementation. Our main advice, is to read the manual, and follow the wizards that comes with each tool. Also, it is strongly recommended to have a professional firm contracted for the initial setup, and support, as we are, to design, and help with any kind of implementation issues.

What was our ROI?

The ROI is in 12-16 months, since with this kind of tool, we deliver the best of breed protection, and increment the focus of the end user, in being productive.

What's my experience with pricing, setup cost, and licensing?

I recommend you get the three year licenses, since Sophos offers three years for the price of two. I would also recommend that you acquire any Sophos Licensing with Professional Services added, that way, you'll have the best experience possible.

What other advice do I have?

They have supported our business venture since 2010, and will do for many years. We have studied closely the different product portfolio, and each one of them, are carefully developed.

Disclosure: My company has a business relationship with this vendor other than being a customer. We have been a Gold Partner since 2010. Sophos has demonstrated through the years to be impeccable at the time of referring leads, and helping us as committed channel partners, to close several deals.
PeerSpot user
it_user326337 - PeerSpot reviewer
it_user326337Customer Success Manager at PeerSpot
Real User

Juan, which improvements would you like to see in the server migration process that would solve some of the difficulties you've been having with the process?

Vikas-Gupta - PeerSpot reviewer
Director at Eon Networks
Reseller
Top 5
Centralized management, enhanced access, and good feedback from customers
Pros and Cons
  • "The central management console is valuable, as it consolidates everything into one place, allowing users to access logs and events without visiting multiple websites or consoles."
  • "Pricing is a consideration for us; for the Indian market, it is slightly expensive."

What is our primary use case?

We have been working with Sophos products for the last seven to eight years, providing a complete stack to customers. We are selling everything except cloud security, including hardware, software security, mobile security, endpoint security, and gateway security appliances.

How has it helped my organization?

We are promoting Sophos products, and the feedback is always positive. The central management console means everything is accessible in one central location, so users do not need to visit multiple websites or consoles to check logs and events.

What is most valuable?

The central management console is valuable, as it consolidates everything into one place, allowing users to access logs and events without visiting multiple websites or consoles.

What needs improvement?

Pricing is a consideration for us; for the Indian market, it is slightly expensive.

For how long have I used the solution?

We have been working with Sophos for the last seven to eight years.

What's my experience with pricing, setup cost, and licensing?

For the Indian market, we feel it is slightly expensive.

What other advice do I have?

I'd rate the solution nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer2170731 - PeerSpot reviewer
Pre-Sales Engineer IT Infrastructures & Cloud at a tech services company with 1-10 employees
Reseller
Stable solution with an easy initial setup process
Pros and Cons
  • "The solution efficiently protects the servers for our customers."
  • "There could be an equipment inventory feature for the solution."

What is most valuable?

The solution efficiently protects the servers for our customers.

What needs improvement?

There could be an equipment inventory feature for the solution. It will help us make lists of CPUs, memory, and other essential components similar to Kaspersky and a few other vendors.

For how long have I used the solution?

We have been using the solution for five years.

What do I think about the stability of the solution?

It is a stable solution.

How are customer service and support?

The solution's technical support team is good.

How was the initial setup?

The solution is easy to implement. It takes ten minutes to complete the process.

What about the implementation team?

We set up and manage the solution in-house.

What's my experience with pricing, setup cost, and licensing?

The solution's cost is reasonable.

What other advice do I have?

The solution is suitable for all types of companies. I rate it an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Buyer's Guide
Download our free Sophos EPP Suite Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2025
Buyer's Guide
Download our free Sophos EPP Suite Report and get advice and tips from experienced pros sharing their opinions.