Sophos EPP Suite Reviews

The main use case of this solution is for endpoint and crypto protection as well as protection against threats like ransomware and zero-day attacks. I'm a senior system administrator.

The solution has helped us by preventing attacks. 

We can control the application usage of users from the endpoint because for users not under the firewall, particularly those working from home, we have good control and can implement policies and on-the-web control as well as the other file sharing applications. We can also have policies for external device connections and read-write access. They are great functionalities. When there is malicious code or malicious attachments on emails, Sophos is very good at blocking those attacks. 

I'd like to see some kind of delegated administration privileges for large organizations and differential permissions for admins. We've had some issues with Macs accessing parts of the website and it was difficult to tackle the situation because the support was not able to adequately solve the problem. They gave us workarounds rather than providing a properly tested solution. The customer support is a little slow and could be improved.

I've been using this solution for four years. 

This is a stable product. 

The scalability is reasonable. If the company grows we'd be likely to add more endpoints with the increase in usage.

The Sophos customer support needs to be improved. 

Neutral

The previous solution we used didn't provide ransomware protection. In comparison to Sophos, it was difficult to deploy, scale, and manage. It was completely in-house including the server and it became a nightmare to manage the systems and the notes.

The initial setup was pretty straightforward because we deployed in-house through the MSI. We had two engineers who carried out the implementation. We have a presence in several countries. Deployment in our main office in Dubai took two days. The remainder of the setup took a week because of the different time zones which required some management along with the technical aspect.

The ROI comes from the functionalities. If you have multiple functionalities along with endpoint protection, you get ROI.

We're paying about $US 8,250 annually for 190 endpoints. Technical support is included in the license. The price has gone up significantly so it's relatively expensive. 

The other solution we evaluated was Trend Micro. 

It's important to plan the organization level access and permissions, make sure they're clear and create the policy accordingly. Talk to the stakeholders and get it approved. Otherwise, users might complain that it's not working. 

I rate this solution seven out of 10. 

We are using Sophos EPP Suite for web and application control, and antivirus

The most valuable feature Sophos EPP Suite is that it protects the computer beyond the premise. Whether the user is at home, in the office, or traveling, you are able to apply the policies as the user moves.

Sophos EPP Suite could improve the way it can be installed. They used to have one installer and now they have two, one for the server and one for the client. I don't know the difference, it brings confusion.

I have been using Sophos EPP Suite for approximately five years.

Sophos EPP Suite is stable because once we do the deployment, rarely do you receive corruptions. Additionally, once you deploy something on the cloud, it automatically applies to the client as long as the system is online.

Sophos EPP Suite is highly scalable. We have close to 40 computers using this solution.

I have contacted the support and I am satisfied with the speed of the answers.

Sophos EPP Suite could be easier to implement and it is slow with the web installer. However, it depends on the internet speed.

There are licenses to use this solution and we are on a three-year license.

I would recommend this solution to others. The solution is highly scalable and we are using it in two companies and it works very well. You have control of what you want to be done or applied within your multiple sites.

I rate Sophos EPP Suite a nine out of ten.

We use Sophos EPP Suite to prevent our clients from getting malware.

It was successful in preventing malware distribution. We have a large number of clients, over 13,000 in total, and we serve the majority of them.

Sophos EPP Suite doesn't really have a lot of features.

This signature-based malware prevention method is a little out of date. We are currently attempting to migrate to a newer, cloud-based solution in which we not only use signature-based antivirus scanning but also EDR with processes and similar tools to better recognize potential attacks, which is what the actual version cannot do.

It has not been developed in the last few years.

There are also issues with the compatibility of the OS. When using Sophos with Windows and devices, most of them work well, but as soon as we work with macOS and Linux, many issues arise that we do not want to have.

macOS is incompatible.

I have been working with Sophos EPP Suite for 10 years. It was already in place when I joined the company.

The server has never been as stable as we would have liked. It is one of the reasons why we would like to move away from Sophos and toward a completely new solution.

The support is deteriorating.

We use the previous version, which will be phased out next year, the Sophos Central console. It's Intercept X's on-premises version.

The initial deployment was completed entirely in-house, either through our software distribution, Barramundi or through the use of any custom script.

The infrastructure is currently maintained by myself, a single person, under the current solution. We have a central server console to which all clients connect, but we also have 14 support groups with their own admins for each department, where they manage their own devices.

In terms of pricing, it's not because I don't care about the cost; I simply tell them what we require, and someone else will obtain the necessary license.

This problem is that it is no longer implementable because, as previously stated, it was out of sale last year and will be obsolete by next year. If they have to go to the new central solution intercept one, which I have only had limited experience with up to now, So there's nothing I could really say to other potential customers.

Keeping in mind our environment, I must say that we have a very complex environment at our university. And from that perspective, I would rate Sophos EPP Suite a five out of ten.

It's an antivirus that can protect users and servers. It protects you from malware, from exploits, from viruses. 

It's like any other antivirus solution, however, it's an advanced one. It has AI, Artificial Intelligence. It's lightweight, it doesn't affect your PC or your server, so it's something good to have. It's a must to have in this era. It's something very important to have for your users or even for your home, although they do offer Sophos Home for home. The normal one is for the business.

It works great. 

It's easy to deploy.

The product gives you a full picture of what's happening on your endpoint, on your PC, or your server. You can trace where the virus came from, you can put rules in place, et cetera. You have full control.

The solution is stable.

The scalability is great.

We have found the technical support to be quite helpful.

There are no missing features. We're fine with its capabilities.

It would be ideal if the price could be lowered a little bit.

I've been using the solution for eight years.

We've found the product to be quite stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

The solution is easy to scale. If a company needs to expand it, it can do so.

As a partner, currently, we have about 30 customers using the solution. It all depends on the partners in my region. I'm in Kuwait. Every time you have to deploy, the customer would need to get three quotations, and then they choose the better price. 

Technical support is great. We have no complaints. 

The initial setup is easy. it takes about ten minutes to deploy. It's very fast and easy.

One person is enough in terms of the amount of personnel you need for implementation. However, if you have a large environment, you might require more assistance. For example, if you have hundreds of computers, you'll want more help. Likely you would need three for an enterprise setup and one for an SMB.

As an integrator, we can implement the solution for our clients.

Every organization, including Sophos or Microsoft, has its own pricing scheme. For Sophos, they have discounts for partners. That said, when looking at other markets, there are places they could reduce costs a bit. Mostly, the price is affordable, yet having more discounts will definitely bring more customers.

Customers must pay a yearly licensing fee. You can go monthly, however, it's cheaper to choose a yearly payment option. All of our customers go for annual licensing, not monthly.  

As a customer, you can choose whether to go on cloud or on-premise. We prefer to be on the cloud as it has better features now.

We are a partner and integrator.

I'd rate the solution to other companies. We recommend it to clients all of the time.

I would rate the solution at a nine out of ten. 

Our customers mainly use the Sophos Endpoint Protection Suite for an all-rounded solution, including simple DLP, next-generation firewall, antivirus, EDR, and rollback capabilities for ransomware.

Sophos EPP Suite provides effective threat detection by identifying suspicious behavior and terminating malicious processes. It also offers rollback capabilities for ransomware, which is not available in some other antivirus solutions.

The AI and EDR features are the most effective for threat detection and security. The behavioral-based AI can recognize suspicious activities and terminate malicious processes. The rollback capability for ransomware is also a valuable feature.

The resource usage of the agent should be less intensive on the CPU and RAM. This would make Sophos EPP Suite a better antivirus solution, especially for clients with only the minimum required specifications.

I have been working with Sophos Endpoint Protection Suite for over two years.

I rate the stability of Sophos Endpoint Protection Suite as a seven. It can be resource-intensive, consuming significant CPU and RAM, which can affect performance.

I have not faced any scalability issues. Even if the number of licenses exceeds the limit, Sophos EPP Suite still provides coverage for all endpoints.

For tech support, I rate it between seven and eight. It might take some time to get a response, however, the support is considered good.

Neutral

Previously, I worked with McAfee, an on-premise solution where the agent could be pushed directly from the antivirus server.

Setting up Sophos EPP Suite is relatively easy, and I would rate it as a nine out of ten. The deployment process for one PC takes about 30 to 40 minutes, considering the time needed to download signatures and files from the cloud.

The response time of Sophos EPP Suite is effective if the customer has their security operation center (SOC). Proper alerts are generated and can be analyzed by security operation engineers.

Sophos EPP Suite is relatively expensive. If I were to rate the cost, it would be an eight out of ten.

I have evaluated other vendors. That said, currently, I only have experience working with Sophos EPP Suite.

The protection offered by Sophos EPP Suite is versatile. It can detect hidden Trojans before they execute and protect vulnerable versions of Windows from exploitation.

I'd rate the solution nine out of ten.

The product's filtering and stability can be better. 

The solution is not stable. 

The product's scalability is okay. We have more than 50 users for the product. 

The escalation matrix is slow since the engineers are not knowledgeable about the product. They are not able to troubleshoot the issues. They can only do the standard steps and procedures. 

The solution's setup is straightforward and doesn't take much time to complete. 

The tool's licensing costs are yearly and not expensive. 

I would rate the product a six out of ten. 

I am a managed service provider of the solution.

The solution’s price is very attractive for our customers. The product’s ease of deployment is its best feature.

The product must consolidate all the consoles. The product should improve support and provide more scalable clustering.

We have been using the solution for five years.

I rate the stability a seven out of ten. Sometimes we face issues because the clustering does not work.

The product is scalable. I rate the scalability a seven out of ten. The product has to work on improving the hybrid mode. Our clients are small, medium, and large enterprises.

Support is good. It could be faster.

Neutral

The solution is easy to install.

The time taken for deployment depends upon the number of users. We can deploy the product in 15 minutes per client. We need one person to deploy the solution and maintain it. We need two hours a week to maintain the solution.

The product’s price is fine. I rate the pricing a five out of ten. The product has a yearly licensing fee. There are no additional costs associated with the product.

The solution is a good choice for people who do not have a budget and want to have a good product. Overall, I rate the product a seven out of ten.

I use the solution to reach the company's VPN site and check for security insights.

The solution is easy to use and understand.

The solution could be more stable.

I have been using the solution for one year.

It is a scalable solution. We have 100 executives using it in our company. Also, we might plan to increase the usage.

The solution is easy to set up and takes ten minutes to complete. It requires five to six executives for deployment and maintenance.

I rate the solution a ten out of ten.