Sophos EPP Suite Reviews

It's an antivirus that can protect users and servers. It protects you from malware, from exploits, from viruses. 

It's like any other antivirus solution, however, it's an advanced one. It has AI, Artificial Intelligence. It's lightweight, it doesn't affect your PC or your server, so it's something good to have. It's a must to have in this era. It's something very important to have for your users or even for your home, although they do offer Sophos Home for home. The normal one is for the business.

It works great. 

It's easy to deploy.

The product gives you a full picture of what's happening on your endpoint, on your PC, or your server. You can trace where the virus came from, you can put rules in place, et cetera. You have full control.

The solution is stable.

The scalability is great.

We have found the technical support to be quite helpful.

There are no missing features. We're fine with its capabilities.

It would be ideal if the price could be lowered a little bit.

I've been using the solution for eight years.

We've found the product to be quite stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

The solution is easy to scale. If a company needs to expand it, it can do so.

As a partner, currently, we have about 30 customers using the solution. It all depends on the partners in my region. I'm in Kuwait. Every time you have to deploy, the customer would need to get three quotations, and then they choose the better price. 

Technical support is great. We have no complaints. 

The initial setup is easy. it takes about ten minutes to deploy. It's very fast and easy.

One person is enough in terms of the amount of personnel you need for implementation. However, if you have a large environment, you might require more assistance. For example, if you have hundreds of computers, you'll want more help. Likely you would need three for an enterprise setup and one for an SMB.

As an integrator, we can implement the solution for our clients.

Every organization, including Sophos or Microsoft, has its own pricing scheme. For Sophos, they have discounts for partners. That said, when looking at other markets, there are places they could reduce costs a bit. Mostly, the price is affordable, yet having more discounts will definitely bring more customers.

Customers must pay a yearly licensing fee. You can go monthly, however, it's cheaper to choose a yearly payment option. All of our customers go for annual licensing, not monthly.  

As a customer, you can choose whether to go on cloud or on-premise. We prefer to be on the cloud as it has better features now.

We are a partner and integrator.

I'd rate the solution to other companies. We recommend it to clients all of the time.

I would rate the solution at a nine out of ten. 

We use EPP Suite for a lot of things including DLP, EDR, device management, and application control.

The most valuable feature is data loss prevention.

The rollback feature that SentinelOne has would be a great addition to Sophos.

If we could bypass the first couple of levels of support when we have a problem then it would be easier and quicker when we need an issue resolved.

I have been using the Sophos EPP Suite for about six months.

This product has been very stable and we haven't had any issues.

We have been scaling its use to other parts of the organization and so far, that experience has gone fairly well. We have about 700 people using it at this point. The users include administrations, first-level users, who are reviewers, and the support team. The security team uses it for reporting purposes.

Technical support is very responsive and also very timely in their responses. It does take time to get through the first, second, and third-level calls, but for the most part, they are timely.

This is our first EDR product.

The initial setup is very simple.

Our in-house team deployed it. We did have a conversation with Sophos on how to get it deployed and testing it in our environment.

We purchased a three-year license, which gave us a large discount.

I have seen CarbonBlack and McAfee, although I have not worked with them enough to know the differences.

My advice for anybody who is implementing EPP Suite is to work with their integration team to learn the ins and outs of the product. They have got to spend a lot of time planning the process with Sophos, and Sophos has a team in place to help with that.

Overall, I would say that it is a good endpoint solution. I think that we're using every feature that they have. That said, I'm sure that there are some things that I'm missing.

I would rate this solution a nine out of ten.

Before Sophos, we had a lot of intrusions and software antivirus impressions but we haven't had such issues since we brought in Sophos.

Sophos provides an extra layer of protection.

The user interface is not responsive.

The product is stable.

I rate the solution’s stability a nine out of ten.

1000 users are using this solution.

I rate the solution’s scalability an eight out of ten.

The initial setup may be done in a day with the help of one person.

I rate the initial setup a six out of ten, where one is difficult and ten is easy.

The solution is expensive.

I rate the product’s pricing an eight out of ten, where one is cheap, and ten is expensive.

You need to have your Sophos EPP Suite license, software, and services ready to deploy.

Sophos is a good tool, but it is expensive.

Overall, I rate the solution an eight out of ten.

The product's filtering and stability can be better. 

The solution is not stable. 

The product's scalability is okay. We have more than 50 users for the product. 

The escalation matrix is slow since the engineers are not knowledgeable about the product. They are not able to troubleshoot the issues. They can only do the standard steps and procedures. 

The solution's setup is straightforward and doesn't take much time to complete. 

The tool's licensing costs are yearly and not expensive. 

I would rate the product a six out of ten. 

Sophos EPP Suite is deployed on our laptops and servers for antivirus protection. We also use it for deploying patches to the endpoint devices. We are also using it as our asset management tool to see how many laptops we have, their names, and their locations.

We bought it because it was cost-effective.

Sophos EPP Suite demands significant resources just to operate. For example, it takes up more than 50% of the resources on our laptop to run it. So, even if we buy a laptop i7 and use 50% resources for Sophos, it will cost us more because every computer needs energy. I don't know why or what the exact problem is.

I have been using Sophos EPP Suite for about one year.

Sophos EPP Suite is relatively stable, but it uses a lot of resources.

Sophos EPP Suite is a scalable product. We have about 2,000 users in our organization.

The initial setup is straightforward, but it takes about a week or two to deploy it and not more than that.

We implemented this solution ourselves.

Sophos EPP Suite is cost-effective. We bought it because it costs less than other solutions we like—for example, Trend Micro and Panda Antivirus.

I wouldn't recommend this product to potential users.

On a scale from one to ten, I would give Sophos EPP Suite a four.

Our primary use is the main service and really the name of the product: Endpoint Protection. It's a firewall, it has antivirus protection and we use it for the encryption of our disks. It's also our web protection to keep out browser intrusion or infections.

It has made our infrastructure more secure.

Some of the most valuable things are very simple. I like the ease of deployment. Intercept X has very good ransomware detection and rollback capabilities.

Part of the product that can be improved is the detection of other antivirus software. We had some trouble one time installing the product because there was a third-party antivirus product that we needed to remove before we could install Sophos. That detection in the installer could be better. It can easily be solved but does not have to be a problem in the first place. 

Pricing could be improved because it is a bit expensive. 

It would be nice if there were more capability to configure the notifications. We do get some notifications when a virus is detected or something is wrong, but we get notifications that the machine has to be restarted or other issues that should be handled by different people or different departments. There should be some distinction as to which notification type we want to send to a particular destination. That's something that should definitely be better in an enterprise solution.

The product is very stable. We never experience any downtime.

Sophos EPP is very scalable. We currently have 200 users and there is never a problem with meeting those demands. The product only solves problems and we can always add more users. We hope we have the opportunity to scale up as the company grows. Use depends on the number of our employees. Before we add more, we have to use more.

I really don't know anything about the company support because I didn't need them. I think that says something about the product. I know that contacting the support team would have been an option, but we never had to.

Before we used Sophos as our main solution we used Trend Micro. It was a good product, but after comparison and the vendor offering a discount to switch, we tried Sophos and were very satisfied.

Our initial installation took a couple of months but, looking back, it could have been faster. A little familiarity with the product and better planning would have made the setup quicker.

We did our own installation.

It was nice of the vendor to offer a discount because we were replacing another antivirus solution. This helped us make the decision to change.

There are also additional charges if you want to have the EEPROM Protection (Electrically Erasable Programmable Read-Only Memory) and Endpoint Protection with antivirus. These additions can cost a lot more.

On a scale from one to ten, where one is the worst and ten is the best, I would rate Sophos EPP (EndPoint Protection) Suite as an eight. I think there's always something which could be better, but I might not know what. Really I could give it a nine because I can recommend the product as an excellent solution.

I use Sophos EPP Suite locally on a server for blocking websites and unknown applications.

The most valuable features of Sophos EPP Suite are the security and scanning of streaming media. Additionally, the solution is simple uninstall.

The solution could improve in configuration and the central logging and dashboard.

I have been using Sophos EPP Suite for approximately two years.

The solution is stable.

We have 100 users using this solution and will increase it to 150.

Sophos EPP Suite is scalable.

I have not used technical support from Sophos EPP Suite.

The initial setup of Sophos EPP Suite is simple and it takes more than 10 minutes.

We did the implementation of Sophos EPP Suite in-house.

There is an annual license to use the solution.

We use two people for the maintenance of the solution.

I would recommend Sophos EPP Suit to others.

I rate Sophos EPP Suite an eight out of ten.

We primarily use the solution for endpoint protection. We use it as an antivirus and for web filtering.

There isn't an easy way to describe how it's helped our company. It's just a good source of protection.

The anti-malware and web filtering are the solutions most valuable aspects.

The solution has the capability to detect and prevent attacks.

The solution isn't quite accurate enough. It provides a lot of false positives.

For example, if you log onto the portal, you'll be able to see the endpoints. You'll see the health status, but when you click on one, you'll find everything right there, even though it might not be clear from the health status overview. The accuracy of the status needs to be better represented.

I've been using the solution for several years.

The stability is pretty good. the only complaint is the operation of the solution.

The solution is only capable of being used on a Linus or Mac. It's limiting.

We don't plan to increase usage at this time. We already use 80% of its capabilities and we don't plan to expand beyond that.

I'd rate the technical support as average. It's not outstanding, however, it's also not the worst we've dealt with.

I'm not sure if another solution was used previously. By the time I was hired, the company was already using Sophos.

The initial setup is pretty straightforward. It's a typical setup. It's just a regular implied agent.

I don't have any information about the cost or how much we pay. I'm not involved in the finance aspect of managing the solution.

Although I don't know the version number, I'm using the most up to date one.

I'd advise organizations considering implementing the solution to first consider their requirements. They need to know what they are looking for. There are a lot of vendors out there that offer many of the same features. However, if there's just one critical feature that's necessary, you need to be sure it will work correctly for your company.

You also need to make sure you are choosing something that is compatible with other solutions that intersect. We've had experiences where we thought that a certain piece of software would work with Sophos and we realized that it didn't.

I'd rate the solution seven out of ten.