Sophos EPP Suite Reviews

We use the solution for endpoint security to protect critical positions within our organization. This involves securing connectivity and network access for these positions. Due to the pandemic, we had to limit on-site operations, but now we plan to extend this security to other users as well, including normal users. This expansion will include firewall protection for endpoints to ensure comprehensive network security.

We were concerned about the threat posed by malware. The product's effectiveness in addressing this threat and capturing it within the network has been quite helpful.

The product's resource utilization is a concern, especially regarding memory usage on systems with older specifications such as lower memory and less powerful processors. Installing the product on these systems can lead to slowdowns due to resource consumption. If the product's resource demands can be reduced, it would greatly improve the user experience, especially for end users with less powerful hardware. 

I have worked with Sophos EPP Suite for almost five years.

I would rate the stability eight out of ten. 

There are no issues with scalability, so I will rate it an eight out of ten.

We seek support for the product through a local vendor who in turn contacts Sophos.

Sophos is quite cost-effective for our organization’s needs. It also has local support and that is why we use it, compared to other software like Cisco. 

The initial setup is straightforward. 

While currently, we don’t need assistance, in the future, we might require assistance from integrators or other solution providers due to the increasing complexity of our organization. As we move towards face-to-face setups, additional requirements might arise.

I would rate the price a seven out of ten, for its cost-effectiveness.

I would rate the product an eight out of ten, overall. 

We use the solution for our internal antivirus protection and traceability. One of the main reasons we use the solution is to identify problems in case of any issues with the endpoint or cyber-attacks.

The product’s selling point is its ability to protect against zero-day threats and its integration with the firewall.

We do not quite like the product. There are a lot of limitations to it. It is a hassle every time we want to unlock it. We need to uninstall the license to move to another endpoint. It is troublesome to uninstall too.

Sometimes, we need to call support because the product doesn’t work properly. There are limitations to the product’s analytics and traceability too.

I have been using the product for about two years.

We face glitches occasionally, but it is not too frequent.

About 20 people use the solution in our organization.

The customer support is okay.

Before Sophos, we used Kaspersky.

The initial setup is simple.

The pricing is not cheap. When compared to Fortinet, the renewal and subscription is quite expensive. I rate the pricing a two or three out of ten.

The solution is cloud-based. I rate the solution a five out of ten.

Sophos EPP Suite can be deployed on the cloud and on-premise.

I am using Sophos EPP Suite for security.

The most valuable features of Sophos EPP Suite are the synchronized threat and ransomware protection.

We have to use additional third-party solutions to fill the gaps in the capabilities of Sophos EPP Suite, such as using a mobility scanner. It would be helpful to add this feature.

The synchronization security should be improved or optimizing the use of the Sophos XGS firewall and endpoints. It's unnecessary to activate both web filters in this scenario. More integrated intelligence added to all of the solutions would beneficial.

I have been using Sophos EPP Suite for approximately five years.

The solution is stable.

Sophos EPP Suite is a scalable solution.

We have over 50 Companies, with 30 to 300 Users, that use EPP. About 10 engineers can manage it.

My customers are small and medium-sized.

I rate the scalability of Sophos EPP Suite a seven out of ten.

The support from Sophos EPP Suite is poor. Their support is difficult to get a hold of and takes a long time. The support has been the same for years without improvement.

I rate the support from Sophos EPP Suite a four out of ten.

Neutral

The initial setup of Sophos EPP Suite is of a medium range of difficulty. It took us four days to complete the implementation.

For optimal integration across all layers, it's important to install and configure all solutions appropriately.

We use two people to implement this solution for our customers.

The price of Sophos EPP Suite is reasonable.

have some good presales consultants in Switzerland.

I rate Sophos EPP Suite a seven out of ten.

We use the product to protect our endpoints, including PCs, laptops, and servers, from threats like malware, viruses, and grayware. It is a smart and well-integrated solution. 

The most valuable aspect of the product is stability, particularly when properly sized for endpoint use.

There could be more integration included in Sophos EPP Suite.

I rate the platform's stability a ten out of ten.

We have ten companies as our customers for Sophos EPP Suite. It is a scalable platform.

The technical team is very smart, intelligent, and helpful.

I followed the step-by-step on cloud implementation process mentioned in their technical documentation.

We've explored various vendors like Sophos and Kaspersky, among others, to meet our security needs.

Our experience with Sophos has been notable; it's database-driven and efficiently integrates to inspect and protect us against biases, malware, and attacks. It is a good solution for smaller companies. One key feature is the seamless integration between Sophos EPP Suite and the firewall. When a compromised host is identified, this information is swiftly relayed to the firewall, enabling proactive protection for other endpoints and machines across our network.

I rate Sophos EPP Suite a ten out of ten. It is a useful tool in terms of availability. We can renew or buy new licenses within a minute.

We use Sophos EPP Suite as an antivirus software for our computers.

The platform's most valuable features are online accessibility and mobile device protection.

Sophos EPP Suite's support services need improvement. They take a long time to reply to queries every time.

We have been using Sophos EPP Suite for five years.

We never encounter system downtime. I rate Sophos EPP Suite's stability a ten out of ten.

It is a scalable platform. I rate its scalability a nine out of ten.

We are using NOD32 as well. In comparison, Sophos EPP Suite is better in terms of accessibility. We can manage all the devices from anywhere. It also integrates well with Sophos Firewall.

The initial setup is easy. It took around two weeks to deploy 100 computers.

The platform is expensive but worth it. There are other more costly solutions. I rate its pricing a five out of ten.

If you are looking for a reliable endpoint platform, I recommend Sophos EPP Suite. I rate it a nine out of ten.

Sophos EPP Suite is deployed on our laptops and servers for antivirus protection. We also use it for deploying patches to the endpoint devices. We are also using it as our asset management tool to see how many laptops we have, their names, and their locations.

We bought it because it was cost-effective.

Sophos EPP Suite demands significant resources just to operate. For example, it takes up more than 50% of the resources on our laptop to run it. So, even if we buy a laptop i7 and use 50% resources for Sophos, it will cost us more because every computer needs energy. I don't know why or what the exact problem is.

I have been using Sophos EPP Suite for about one year.

Sophos EPP Suite is relatively stable, but it uses a lot of resources.

Sophos EPP Suite is a scalable product. We have about 2,000 users in our organization.

The initial setup is straightforward, but it takes about a week or two to deploy it and not more than that.

We implemented this solution ourselves.

Sophos EPP Suite is cost-effective. We bought it because it costs less than other solutions we like—for example, Trend Micro and Panda Antivirus.

I wouldn't recommend this product to potential users.

On a scale from one to ten, I would give Sophos EPP Suite a four.

I use Sophos EPP Suite to detect and remove malware on my computer. I'm not even aware that there's malware, but when I check the logs, I see a lot of vulnerabilities and unwanted sites. Sophos EPP Suite is software that blocks unwanted sites and vulnerabilities by itself.

What I like best about Sophos EPP Suite is that it's a good product. What's nice about it is that after I installed it on my computer, the tool detects and eliminates most of the problems, malware, and vulnerabilities. It works very well and is very efficient because it doesn't use up many resources from my computer.

For me, Sophos EPP Suite is the best security and antivirus solution. In terms of its endpoint capabilities, I'm unable to comment on other Sophos security devices, but it seems Sophos EPP Suite has a next-generation firewall feature, though I didn't use it, and it may not be comparable to other next-generation firewalls. My current firewall is a next-generation firewall from Fortinet, and it's the best firewall for me in terms of cost and security, but for endpoint protection, I use Sophos EPP Suite, and it has the best security for my device. The tool is also good for organizations. It's the best tool.

One area for improvement in Sophos EPP Suite is the support response time, particularly of the management team. It could be faster because I only got a response from the manager after a few days. If you open a case directly from the website, the response from the technical support agent may have been faster. I didn't open the request from the website, so that could be the reason why the response time took longer.

I've been using Sophos EPP Suite for two years.

Sophos EPP Suite is a stable tool. It's been two years since I started using it, and I didn't experience any issues with it.

Sophos EPP Suite is a scalable tool, but it would depend on the license you have. You need to increase your license to scale Sophos EPP Suite.

The Sophos EPP Suite technical support I received was good. It wasn't excellent because you get a reply from support after a few days, so it could be faster. How fast the response is would depend on the case urgency, but in terms of support, Cisco gives the best support in general because the team responds to you immediately.

Setting up Sophos EPP Suite was a straightforward process because it was just a matter of clicks. It's simple to deploy because you can do it via email. You can send and deploy Sophos EPP Suite via email, and you can even send it through other options via links. You have a lot of options available to deploy the agent on all computers. If you have AD, you can check that everything works.

Sophos EPP Suite is easy to deploy even for a customer or even if a user has basic computer security. If you can install basic software on your computer, then you can also install the Sophos EPP Suite agent.

For me, the initial setup for the tool isn't complicated, but in terms of software compatibility, there could be some issues, especially if your operating system is old, for example, your device is on Windows XP, so Sophos EPP Suite may not be compatible.

Every software needs an updated operating system for compatibility and easy installation. You may need to update your operating system to the latest version to meet Sophos EPP Suite specifications, and you'll probably need the help of your IT or IT security team. If the tool is compatible with your current operating system, then it can be easily deployed. It can be easily deployed from Central.

When Sophos EPP Suite was set up in the company, I was an integrator, and it was a good experience for me.

My company has a yearly license agreement with Sophos EPP Suite.

An antivirus and endpoint security solution I use is Sophos EPP Suite. I use it for personal purposes, and I'm using the latest version because it's cloud-based, so it self-updates.

I deployed Sophos EPP Suite for twenty-five users, but overall, my company deployed the tool for about one hundred users.

The number of staff required for the deployment and maintenance of Sophos EPP Suite depends on the company, the scale of the organization, and the project. You may need one or two experts to guide general IT staff, or you can use one expert with the skill of upgrading the operating system when needed and deploying the Sophos EPP Suite agent. If you have an expert in the company who can manage Sophos Central, then that person would be enough for deploying and maintaining the tool.

I would recommend Sophos EPP Suite to others who want to start using it because it's the best product.

I'm giving Sophos EPP Suite a score of nine because it's a good tool for me.

The main use case of this solution is for endpoint and crypto protection as well as protection against threats like ransomware and zero-day attacks. I'm a senior system administrator.

The solution has helped us by preventing attacks. 

We can control the application usage of users from the endpoint because for users not under the firewall, particularly those working from home, we have good control and can implement policies and on-the-web control as well as the other file sharing applications. We can also have policies for external device connections and read-write access. They are great functionalities. When there is malicious code or malicious attachments on emails, Sophos is very good at blocking those attacks. 

I'd like to see some kind of delegated administration privileges for large organizations and differential permissions for admins. We've had some issues with Macs accessing parts of the website and it was difficult to tackle the situation because the support was not able to adequately solve the problem. They gave us workarounds rather than providing a properly tested solution. The customer support is a little slow and could be improved.

I've been using this solution for four years. 

This is a stable product. 

The scalability is reasonable. If the company grows we'd be likely to add more endpoints with the increase in usage.

The Sophos customer support needs to be improved. 

Neutral

The previous solution we used didn't provide ransomware protection. In comparison to Sophos, it was difficult to deploy, scale, and manage. It was completely in-house including the server and it became a nightmare to manage the systems and the notes.

The initial setup was pretty straightforward because we deployed in-house through the MSI. We had two engineers who carried out the implementation. We have a presence in several countries. Deployment in our main office in Dubai took two days. The remainder of the setup took a week because of the different time zones which required some management along with the technical aspect.

The ROI comes from the functionalities. If you have multiple functionalities along with endpoint protection, you get ROI.

We're paying about $US 8,250 annually for 190 endpoints. Technical support is included in the license. The price has gone up significantly so it's relatively expensive. 

The other solution we evaluated was Trend Micro. 

It's important to plan the organization level access and permissions, make sure they're clear and create the policy accordingly. Talk to the stakeholders and get it approved. Otherwise, users might complain that it's not working. 

I rate this solution seven out of 10.