Sophos EPP Suite Reviews

My focus with this solution has been on the firewall and endpoint protection. The  ransomware protection technique and pattern of detecting the malware happens using behavioral analysis. It then looks at where the attack is directed and which command and control servers are connected with that malware or that application. We are partners with Sophos and I'm a Sophos-certified technician. 

Synchronized security is a great feature. Basically, my firewall knows exactly what is happening in my endpoint. It takes my production level one step higher. The 100% application visibility means that questions are asked: What are the types of application in my endpoint which are attending to that cloud server? Is it for any command and control server or a genuine site? That type of thing. That flows onto the quality control in XG Firewall which checks whether there is any malicious activity present in the system so I can control access of that system.

The one challenge of this product is the lack of support. I know they are busy but the response time should be quicker. Even if they had someone to just pick the call up and then generate the cases, that would be an improvement. It could be like Cyberoam where they have one dedicated person who receives the calls and generates the case for the customer and then the engineer responds. With Sophos you can wait on the phone for two to three hours before you get anybody from the technical support team. It's a real challenge. 

For endpoint, if they could add the start and stop scanning or abort scanning button to the endpoints, that would be an improvement. Sometimes what happens is that the scan is being used but my system is slow and I have to do some urgent work, but I'm not able to pause the scan. I have to forcefully restart it or try something else. The inclusion of a feature like that would be helpful for end users. 

I've been using this solution for the past year. 

The solution is stable.

The scalability of the solution is good. 

The initial setup is easy but I never recommend anyone do it by themselves first time round because the setup is hardest for the level-one users who haven't used the firewall before. For anyone who is experienced it's not a problem. I implemented the solution for us. 

The price of the product is relatively high compared to other solutions. 

We might increase usage down the track but not for now, things are very uncertain with the coronavirus. If there was a guide available, that would be helpful for securing of the network. 

I would rate this solution an eight out of 10. 

We are a solution provider and the Sophos EPP Suite is one of the security products that we use to provide service to our clients. We primarily use it for endpoint protection.

The most valuable feature is the central administration and management.

The central monitoring capability is helpful.

It is easy to configure.

Technical support needs to be improved.

In the future, I would like to see better third-party integration so that it can work in conjunction with our ticket system.

We have about three years of experience with this product.

In terms of stability, we have not had any problems.

We are satisfied with the scalability.

The technical support offered by Sophos is very poor.

The initial setup is complex and the deployment will take approximately one month.

In summary, this is a good product and I recommend it.

I would rate this solution a nine out of ten.

I primarily use the solution for a variety of small and medium-sized companies for endpoint protection.

For the Endpoint Protection, there are a few different features that are great. The Sophos Interface has got a very good feature for the de-planning that protects the rear de-modeller. The firewall can be completely in there with the Sophos Endpoint agents that are being installed in clients in real-time. The Endpoint Protection also has new features with the EDI Engine. The Endpoint Detection and response won't quit, which is something that the clients appreciate.

In terms of the Firewall, the EAP assist, the simple interface and the reporting features are quite good for clients. It's very easy to understand and to navigate the Dashboard.

The support could be improved. The response times are slow.

Most of my clients are comfortable with the product and how it operates, but I'm sure there could be improvements that could be made.

The solution needs to move from small businesses to large enterprises so they can compete with the 40 gig Check Point. They need to build a product for that environment.

I've been using the solution for just over two years.

The stability of the solution is pretty good.

Scalability is a bit limited. There are times you are supposed to open up the APIs for other vendors or developers to plug in their product information. However, currently, Sophos integrates well only with its own products. It's not easy to integrate other solutions in order to expand. 

Largely, I consult with small and medium-sized companies of up to 120 users.

In terms of technical support, sometimes you write the ticket, and you're afraid to pass it on, because they are unresponsive. That could be a combination of technical support and the guys in the field or the complex communication between two or three levels of technical support. They need to streamline the support so that there's less confusion between who will respond.

The initial setup is quite simple. It's very straightforward.

The length of time it takes depends on the deployment. It varies because some client environments are very small, so it can take a few hours, or a few minutes if you're good at it. Some deployments can take many hours or even a day depending on what you're considering and the environment.

You only need one person for deployment and maintenance.

I typically handle the deployment myself if I'm not bombarded with too many projects.

I have clients that both use the on-premises and cloud deployment models. I'm a consultant and I advise the clients based on their environments and current needs.

Central management is one thing that stands out with this solution. Other products are now catching up in terms of offering central management. With Sophos, you can manage all the products from one central dashboard. You don't have to install different management consoles. The product is pretty straightforward for the average user.

You cannot choose a more complete Sophos EPP Suite, especially if you're looking for a secure environment. You can secure both the network, the infrastructure and the gateways and share security information. Synchronized security is something I would advise others to look into when they're considering a product. 

I'd rate the solution eight out of ten.

We primarily use the solution for all our machines in our labs at the university. We use it for endpoint protection.

With Sophos, the scanning of viruses and scanning of the disk is done silently in the background. 

The solution is a challenge in terms of setting up the rules and managing them.

Since the solution runs silently, you do not know whether the antivirus database has been updated or not. I'm not so sure whether I'm even using an updated antivirus database or if it even scanning every time that I insert a flash disk. I just need that scan and I need to know it's happening. I'm not getting that. 

Even if it does a scan, I don't know if hazards have been dealt with. For example, did it clean the disk after it scanned it? In other products, it's much more clear. There needs to be some sort of report that lets you know if it's running if it found something, and what it did with it, etc. 

We're concerned the Sophos partners may not necessarily have the right skill sets to deploy the solution in a way that meets our expectations.

The solution is not easy to use in comparison to other endpoint security solutions.

I've been using the solution for almost a year.

The vendor that marketed the solution to us told us that they were 100% sure that the solution would cover us in all areas. However, with the challenges we've had, I'm not sure if I can speak to the stability of the solution.

The solution is scalable.

We haven't been satisfied with technical support. We opened up a ticket which they closed without giving us a satisfactory answer.

The initial setup for us was complex. We had a vendor assist us and I don't think they had the proper expertise required to customize the solution in a way that would meet our expectations. Deployment took about two weeks.

We had a third party vendor assist us with the implementation.

We use the on-premises deployment model.

Our experience with Sophos has been mixed. They need to follow up with their local partners to ensure whatever issues their clients are having are resolved. At this point, I wouldn't recommend the solution to others.

I'd rate the solution five out of ten. Earlier, when we installed the solution, we didn't have too many challenges. Challenges didn't start until we started getting reports of people having viruses on their computers when Sophos was running, which makes me concerned that it isn't a secure solution.

We are a solution provider, and this is one of the products that we provide to our customers.

This solution is used for endpoint security at our customers' production sites. We do have a few individual users, but the majority of our deployments are business customers.

We have a cloud-based deployment.

The most valuable feature is the ability to centrally manage the total security environment, including the firewall.

This solution integrates well with the other Sophos components. Together, they provide synchronized security. 

I would like to have more logging features to help more deeply analyze traffic. This would provide us with more control over the products, incidents, issues, and so on.

It would be helpful to have more control of the devices attached to the desktop, giving us better visibility and manageability. This would help us to prevent Traversal attacks, where the user can plug in external USB devices, for example.

I have had issues with respect to stability, but I think that the problem I encountered was due to an operating system issue. For example, when the operating system gets an update from Microsoft, sometimes an issue will appear that must be checked and monitored.

Generally, this solution is quite stable.

We have two or three people who use this solution in our office.

We have contacted technical support for incidents, and we have received good support from Sophos.

The complexity of the initial setup depends on the environment.

For our residential users, the setup is easy.

For our corporate users, it is better to be introduced to the product through certification or online training. It is best to be trained before starting the installation.

Over the past few years, the installation process has changed and become easier.

I would rate this solution a nine out of ten.

This solution is used to protect the network of our head office.

The deployment model we are using is on-premise.

The protection that this solution offers us is strong.

They should consider giving the devices for free when they are charging for licensing.

In the next release, I would like to see the phishing attached included in the firewall.

Normally getting junk mail and phishing in emails is a problem for us. We are protected with other solutions but we would like to see it in the is one.

This solution is one hundred percent stable.

It is scalable and easy to manage compared to Cyberoam.

We have approximately one hundred and fifty users.

The technical support is very good. If we have any isses they are resolved quickly.

Previously, we were using Cyberoam with a valid license.

The initial setup was simple.

When we purchased this solution the implementation and support was included.

The pricing for this solution is ok.

I would recommend this solution.

I would rate this solution an eight out of ten.

Intercept X is the most valuable feature in the solution. It's more or less pretty standard. The endpoint feature allows you to basically see what is happening, and stop a wide range of threats. It's been the most unique identifier for Sophos.

Deployment and central management need to be improved.

In the next release, the solution should add anti-spam. They should add a plugin and or a browser plugin for security.

We're Sophos resellers.

I'd rate the solution eight out of ten. It's not 100% perfect, but it's a good product.

Our primary use case of this solution is for VPN threat management.

The feature I find most valuable is that this solution is pretty simple compared to Fortinet, which we used before we upgraded. It's really simple to use.

If you are not an IT expert, the solution is difficult to use. So it needs to be simpler for a non-IT person so that when you have an issue, you can you know that the solution is just a click away. Except for the more advanced things. So in terms of usage, the management tools, monitoring, and dashboard should be easier to use.

I've used Cyberoam and SonicWall, but I still prefer Sophos.

The price of this program is okay compared to Cyberoam, SonicWall and the rest. 

I rate this solution an eight out of ten. I strongly recommend it to others. If you want something simple to work with, Sophos makes it very simple for you to use. From the implementation to the end.