PeerSpot user
CEO & Co-Founder at Advisor Consulting Group
Real User
It has excellent virus definitions, but needs a better process for server migration.

What is most valuable?

It has excellent virus definitions, a great support response from the vendor, and an integrated DLP that allows the administrator to know what is going in the network.

How has it helped my organization?

Our datacenter cloud services such as email, and web services for internal and external use, had to be protected with different systems and the web services where left really unprotected, since we used an standard IPS/IDS to protect ourselves from web attacks (from the outside) which nowadays are really sophisticated. Also, we had to employ many work hours to have a protected, standardized network. With Sophos EndPoint and Sophos UTM, we simplified and also protected our network at the same time, with less work force.

What needs improvement?

It could have a less traumatic migration from server A to server B, when needed. However, as long as you don't need to migrate, the product runs smoothly.

For how long have I used the solution?

We've been using it since 2010, when we were looking for an SMB/enterprise solution. We've been using it with Sophos UTM.

Buyer's Guide
Sophos EPP Suite
April 2024
Learn what your peers think about Sophos EPP Suite. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
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What do I think about the scalability of the solution?

The scalability for the Sophos EndPoint, depends on the actual growth of your network. I would recommend for its initial deployment, to be projected for at least for four years.

How are customer service and support?

This is where Sophos outclasses every other vendor. They have grown so much throughout the last four to five years, but they have grown in their capability to attend support cases. We've had some really advanced cases, and we have never been left forgotten or left behind.

Which solution did I use previously and why did I switch?

We previouslyt used Hauri AntiVirus without much luck. We commercialized it and supported it, and we even became their main distributor for a specific region, but they couldn't handle most support cases, and one virus in specific, Conficker, in 2009-2010.

After this incident, we did some market research, and the most powerful engine to cure these kinds of events, was Sophos. Their support was, and still is, the best of breed.

How was the initial setup?

The initial setup is straightforward. Sophos is well known in the market for being a unique and powerful tool, but is simple to deploy and manage. This is what makes them different from any other vendor. When the admin has to enable initial policies, it is done in three to four clicks.

What about the implementation team?

We always deploy by ourselves, so that way we can test how the customer will see the initial implementation. Our main advice, is to read the manual, and follow the wizards that comes with each tool. Also, it is strongly recommended to have a professional firm contracted for the initial setup, and support, as we are, to design, and help with any kind of implementation issues.

What was our ROI?

The ROI is in 12-16 months, since with this kind of tool, we deliver the best of breed protection, and increment the focus of the end user, in being productive.

What's my experience with pricing, setup cost, and licensing?

I recommend you get the three year licenses, since Sophos offers three years for the price of two. I would also recommend that you acquire any Sophos Licensing with Professional Services added, that way, you'll have the best experience possible.

What other advice do I have?

They have supported our business venture since 2010, and will do for many years. We have studied closely the different product portfolio, and each one of them, are carefully developed.

Disclosure: My company has a business relationship with this vendor other than being a customer: We have been a Gold Partner since 2010. Sophos has demonstrated through the years to be impeccable at the time of referring leads, and helping us as committed channel partners, to close several deals.
PeerSpot user
it_user326337 - PeerSpot reviewer
it_user326337Customer Success Manager at PeerSpot
Consultant

Juan, which improvements would you like to see in the server migration process that would solve some of the difficulties you've been having with the process?

Pre-Sales Engineer IT Infrastructures & Cloud at a tech services company with 1-10 employees
Reseller
Top 20
Stable solution with an easy initial setup process
Pros and Cons
  • "The solution efficiently protects the servers for our customers."
  • "There could be an equipment inventory feature for the solution."

What is most valuable?

The solution efficiently protects the servers for our customers.

What needs improvement?

There could be an equipment inventory feature for the solution. It will help us make lists of CPUs, memory, and other essential components similar to Kaspersky and a few other vendors.

For how long have I used the solution?

We have been using the solution for five years.

What do I think about the stability of the solution?

It is a stable solution.

How are customer service and support?

The solution's technical support team is good.

How was the initial setup?

The solution is easy to implement. It takes ten minutes to complete the process.

What about the implementation team?

We set up and manage the solution in-house.

What's my experience with pricing, setup cost, and licensing?

The solution's cost is reasonable.

What other advice do I have?

The solution is suitable for all types of companies. I rate it an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Buyer's Guide
Sophos EPP Suite
April 2024
Learn what your peers think about Sophos EPP Suite. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,479 professionals have used our research since 2012.
Engineering Manager at a manufacturing company with 51-200 employees
Real User
Great cloud management; easy to use, stable and scalable
Pros and Cons
  • "Great cloud management."
  • "Technical support needs to be improved."

What is our primary use case?

This solution is a combination of two products, along with the additional EDR. It has the Endpoint plus Intercept X, which is more for ransomware and the anti-exploit with the EDR on top of it. I'm the engineering manager and we are customers of Sophos EPP Suite. 

What is most valuable?

The cloud management is great. The whole solution is easy to use and simple.

What needs improvement?

Additional security is always good; it would be helpful if the technical support could be improved.

For how long have I used the solution?

I've been using this solution for four years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and technical support?

Technical support could be improved - quicker and better. Support is the bad side of Sophos. 

How was the initial setup?

The initial setup is very easy, it took a few days and we did it ourselves. We have around 300 users in the company. An IT person can implement easily and there is documentation available for the configuration.

What's my experience with pricing, setup cost, and licensing?

They offer an annual and monthly subscription and we chose to go with the annual one. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Administrator at JNCI
Real User
Top 20
Simple to use for VPN threat management
Pros and Cons
  • "If you want something simple to work with, Sophos makes it very simple for you to use."
  • "If you are not an IT expert, the solution is difficult to use."

What is our primary use case?

Our primary use case of this solution is for VPN threat management.

What is most valuable?

The feature I find most valuable is that this solution is pretty simple compared to Fortinet, which we used before we upgraded. It's really simple to use.

What needs improvement?

If you are not an IT expert, the solution is difficult to use. So it needs to be simpler for a non-IT person so that when you have an issue, you can you know that the solution is just a click away. Except for the more advanced things. So in terms of usage, the management tools, monitoring, and dashboard should be easier to use.

For how long have I used the solution?

I've been using the solution for two years now.

Which solution did I use previously and why did I switch?

I've used Cyberoam and SonicWall, but I still prefer Sophos.

What's my experience with pricing, setup cost, and licensing?

The price of this program is okay compared to Cyberoam, SonicWall and the rest. 

What other advice do I have?

I rate this solution an eight out of ten. I strongly recommend it to others. If you want something simple to work with, Sophos makes it very simple for you to use. From the implementation to the end.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
Administrator Assistant at GEMS
Real User
Good support, easy to setup, stable, and offers strong protection
Pros and Cons
  • "The protection that this solution offers us is strong."
  • "In the next release, I would like to see the phishing attached included in the firewall."

What is our primary use case?

This solution is used to protect the network of our head office.

The deployment model we are using is on-premise.

What is most valuable?

The protection that this solution offers us is strong.

What needs improvement?

They should consider giving the devices for free when they are charging for licensing.

In the next release, I would like to see the phishing attached included in the firewall.

Normally getting junk mail and phishing in emails is a problem for us. We are protected with other solutions but we would like to see it in the is one.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

This solution is one hundred percent stable.

What do I think about the scalability of the solution?

It is scalable and easy to manage compared to Cyberoam.

We have approximately one hundred and fifty users.

How are customer service and technical support?

The technical support is very good. If we have any isses they are resolved quickly.

Which solution did I use previously and why did I switch?

Previously, we were using Cyberoam with a valid license.

How was the initial setup?

The initial setup was simple.

What about the implementation team?

When we purchased this solution the implementation and support was included.

What's my experience with pricing, setup cost, and licensing?

The pricing for this solution is ok.

What other advice do I have?

I would recommend this solution.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Boris Yenoa - PeerSpot reviewer
Technician at 3R Technologie
Real User
Top 10
Scalable, easy to use, and quite stable
Pros and Cons
  • "It's very simple to use. The managing of the endpoints is very easy."
  • "In my country, having an on-premises deployment model is preferred. In this part of the world, on-premises is still the way many companies want to go. Therefore, they should supply some sort of option that allows for that reality."

What is our primary use case?

We're Sophos partners for Africa, primarily in the Ivory Coast. We decided to use it first for testing purposes before proposing it to our customers as an option for them.

What is most valuable?

It's a good product. 

It's very simple to use. The managing of the endpoints is very easy.

The product offers great protection.

What needs improvement?

In my country, having an on-premises deployment model is preferred. In this part of the world, on-premises is still the way many companies want to go. Therefore, they should supply some sort of option that allows for that reality.

For how long have I used the solution?

I've been using the solution for about two years at this point.

What do I think about the stability of the solution?

The solution is very stable. There aren't really any bugs or glitches. It doesn't crash or freeze. It's pretty good.

What do I think about the scalability of the solution?

It's scalable due to the fact that it is on the cloud. With the cloud deployment, it is not your problem to think about how many CPUs you must use or how many hard drives you need. It makes everything very easy.

Currently, we have less than 20 users on the solution. We may increase usage in the future as we continue to work with the product.

How are customer service and technical support?

I've worked with Sophos technical support in the past, however, never directly on endpoint issues. Therefore I can't directly speak to their knowledge or responsiveness when issues arise.

Which solution did I use previously and why did I switch?

I can't really discuss this, as I'm not the decision-maker at my company. I'm not sure if another solution was used previously.

How was the initial setup?

As a cloud product, there isn't really an installation. It's pretty straightforward. You can click on an icon on the user station and all the management from the cloud is right there.

In terms of deployment, it depends on the local platform of the customers. We have about 20 users and we were able to set everything up in less than one hour.

What about the implementation team?

I handled the implementation myself. I'm a Sophos architect engineer. I didn't need the assistance of an outside consultant or integrator.

What's my experience with pricing, setup cost, and licensing?

I'm not quite sure how the pricing or licensing works.

What other advice do I have?

We're a Sophos partner. We have a business relationship with the company.

I would recommend the solution.

Overall, I would rate it eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Director with 11-50 employees
Real User
Easy to configure, good monitoring functionality, and the centralized management makes it easy to use
Pros and Cons
  • "The most valuable feature is the central administration and management."
  • "In the future, I would like to see better third-party integration so that it can work in conjunction with our ticket system."

What is our primary use case?

We are a solution provider and the Sophos EPP Suite is one of the security products that we use to provide service to our clients. We primarily use it for endpoint protection.

What is most valuable?

The most valuable feature is the central administration and management.

The central monitoring capability is helpful.

It is easy to configure.

What needs improvement?

Technical support needs to be improved.

In the future, I would like to see better third-party integration so that it can work in conjunction with our ticket system.

For how long have I used the solution?

We have about three years of experience with this product.

What do I think about the stability of the solution?

In terms of stability, we have not had any problems.

What do I think about the scalability of the solution?

We are satisfied with the scalability.

How are customer service and technical support?

The technical support offered by Sophos is very poor.

How was the initial setup?

The initial setup is complex and the deployment will take approximately one month.

What other advice do I have?

In summary, this is a good product and I recommend it.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
General Manager at a tech services company with 11-50 employees
Reseller
A pretty standard solution that includes an excellent Intercept X feature
Pros and Cons
  • "Intercept X is the most valuable feature in the solution. It's more or less pretty standard. The endpoint feature allows you to basically see what is happening, and stop a wide range of threats. It's been the most unique identifier for Sophos."
  • "Deployment and central management need to be improved."

What is most valuable?

Intercept X is the most valuable feature in the solution. It's more or less pretty standard. The endpoint feature allows you to basically see what is happening, and stop a wide range of threats. It's been the most unique identifier for Sophos.

What needs improvement?

Deployment and central management need to be improved.

In the next release, the solution should add anti-spam. They should add a plugin and or a browser plugin for security.

What other advice do I have?

We're Sophos resellers.

I'd rate the solution eight out of ten. It's not 100% perfect, but it's a good product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Sophos EPP Suite Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Sophos EPP Suite Report and get advice and tips from experienced pros sharing their opinions.