Sophos EPP Suite Reviews

I am a managed service provider of the solution.

The solution’s price is very attractive for our customers. The product’s ease of deployment is its best feature.

The product must consolidate all the consoles. The product should improve support and provide more scalable clustering.

We have been using the solution for five years.

I rate the stability a seven out of ten. Sometimes we face issues because the clustering does not work.

The product is scalable. I rate the scalability a seven out of ten. The product has to work on improving the hybrid mode. Our clients are small, medium, and large enterprises.

Support is good. It could be faster.

Neutral

The solution is easy to install.

The time taken for deployment depends upon the number of users. We can deploy the product in 15 minutes per client. We need one person to deploy the solution and maintain it. We need two hours a week to maintain the solution.

The product’s price is fine. I rate the pricing a five out of ten. The product has a yearly licensing fee. There are no additional costs associated with the product.

The solution is a good choice for people who do not have a budget and want to have a good product. Overall, I rate the product a seven out of ten.

I use this solution to protect my endpoints from malware, ransomware, and viruses. My company also implements this solution for some of our customers. 

The web control and the application control are two good features. 

My use case is very, very simple. The solution gives me protection from the latest attacks, and visibility into the cloud. I don't have any integration use cases, so from our enrollment perspective, I would say maybe it could be a little lighter in terms of agent usage so that there is less computer utilization.

I started using this solution recently, about four or five months ago. 

It's a stable product. So far, I haven't had any issues from an endpoint perspective with it blocking something that I'm trying to use, or anything of that sort. 

Around 10 people are using this solution in my company. It's definitely scalable. I know people who are using it for over 500,000 users.

I don't plan to increase its capacity because my number of users won't be increasing much, so I would rather look at moving from endpoint protection to VDR. Then I would have the basic protection, and on top of that I would get the Zero-day endpoint protection and advanced protection for user-less attacks.

If we require any support for integration, performance, or product-related issues, we reach out to technical support. We have been surprised that they have continued to improve their services in terms of response time and everything else.

I would rate the support as a five out of five. 

I used McAfee before I switched to this solution. I wanted to use this product to get our team used to it since we give it to our customers. Our renewal for McAfee came up, and I started looking for something we could install and manage centrally because previously, we were working with single-user legacies and standalone endpoints. I wanted something that was corporate-friendly and manageable.

The setup was very straightforward. First, you need to have an account, and then you just install the agents, and communication between the cloud and the agents happens.

I'm the technical person, so I did the implementation. It took me about a day. I would rate the setup as a four out of five because there is always room for improvement. 

Since it is a cloud product, updates happen automatically. The only thing is that from time to time, an update happens, and the agent does not automatically restart, so it requires a restart.

If you compare this to other solutions from a pricing perspective, the enterprise version of Sophos turns out to be cost-effective. For example, if you currently have endpoint protection from Felix, Sophos would be comparatively cost-effective. In terms of the difference, I would say around 15% to 20%. I would rate the pricing as a four out of five. 

My advice to those considering this solution would be to look for compatibility with the operating system. If you have a heterogeneous environment like Linux or Aqua, make sure they're compatible in terms of version support and everything. Nowadays, endpoint protection is quite mature for almost all of the ends, so the only thing you need to look at is the compatibility. Otherwise, it's simple because most of the time the server management is the most difficult thing, but it's all taken care of in the cloud version, so you don't have to do anything. You just install the license and push the policies on the central server. 

I would rate this solution as a nine out of ten. 

It's an antivirus that can protect users and servers. It protects you from malware, from exploits, from viruses. 

It's like any other antivirus solution, however, it's an advanced one. It has AI, Artificial Intelligence. It's lightweight, it doesn't affect your PC or your server, so it's something good to have. It's a must to have in this era. It's something very important to have for your users or even for your home, although they do offer Sophos Home for home. The normal one is for the business.

It works great. 

It's easy to deploy.

The product gives you a full picture of what's happening on your endpoint, on your PC, or your server. You can trace where the virus came from, you can put rules in place, et cetera. You have full control.

The solution is stable.

The scalability is great.

We have found the technical support to be quite helpful.

There are no missing features. We're fine with its capabilities.

It would be ideal if the price could be lowered a little bit.

I've been using the solution for eight years.

We've found the product to be quite stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

The solution is easy to scale. If a company needs to expand it, it can do so.

As a partner, currently, we have about 30 customers using the solution. It all depends on the partners in my region. I'm in Kuwait. Every time you have to deploy, the customer would need to get three quotations, and then they choose the better price. 

Technical support is great. We have no complaints. 

The initial setup is easy. it takes about ten minutes to deploy. It's very fast and easy.

One person is enough in terms of the amount of personnel you need for implementation. However, if you have a large environment, you might require more assistance. For example, if you have hundreds of computers, you'll want more help. Likely you would need three for an enterprise setup and one for an SMB.

As an integrator, we can implement the solution for our clients.

Every organization, including Sophos or Microsoft, has its own pricing scheme. For Sophos, they have discounts for partners. That said, when looking at other markets, there are places they could reduce costs a bit. Mostly, the price is affordable, yet having more discounts will definitely bring more customers.

Customers must pay a yearly licensing fee. You can go monthly, however, it's cheaper to choose a yearly payment option. All of our customers go for annual licensing, not monthly.  

As a customer, you can choose whether to go on cloud or on-premise. We prefer to be on the cloud as it has better features now.

We are a partner and integrator.

I'd rate the solution to other companies. We recommend it to clients all of the time.

I would rate the solution at a nine out of ten. 

We have been working with Sophos products for the last seven to eight years, providing a complete stack to customers. We are selling everything except cloud security, including hardware, software security, mobile security, endpoint security, and gateway security appliances.

We are promoting Sophos products, and the feedback is always positive. The central management console means everything is accessible in one central location, so users do not need to visit multiple websites or consoles to check logs and events.

The central management console is valuable, as it consolidates everything into one place, allowing users to access logs and events without visiting multiple websites or consoles.

Pricing is a consideration for us; for the Indian market, it is slightly expensive.

We have been working with Sophos for the last seven to eight years.

For the Indian market, we feel it is slightly expensive.

I'd rate the solution nine out of ten.

We sell all Sophos products. We are a distributor. So, I only see the business from the partner's perspective.

We sell the entire EPP product range of Sophos.

It's a pretty good product. It's on level with other products in the market.

The integration within Sophos is pretty good. It is acceptable if you talk about integration with other SIEMs or other technologies, but it is EPP.

It's not a very specialized product for the Endpoint. It's interesting if you are a customer, you buy the next-generation firewall, you buy everything from Sophos, and you have a completely integrated view. And then you don't care about the fact that probably there is a specialized product that can do something more.

Sophos needs to have better CNA and better software solutions.

I would also like to see more integration with different platforms. 

I would rate the stability a six out of ten. 

Our customers are mainly medium-sized companies. There is also a mix of some small companies, as we are in Italy and have very few large companies.

The customer service and support are pretty good. Even they're not an Italian company, they now have a very large support for the Italian company. 

Normally, the business partner that chooses to sell it is because they use Sophos, they know Sophos, and it's pretty accessible in terms of the features that the product has. 

Honestly, Sophos is not our gold mine, it's a product just like another.

If I were to recommend any endpoint, it would be Cylance.

From my perspective, it is not the most expensive, it is aligned with the market.

It's not a very specialized product for the Endpoint. It's interesting if you are a customer, you buy the next-generation firewall, you buy everything from Sophos, and you have a completely integrated view. And then you don't care about the fact that probably there is a specialized product that can do something more.

Overall, I would rate it a seven out of ten. It is an acceptable product but probably not the best you can buy in terms of endpoints. It could be very interesting if you have a complete vision of Sophos products, just like Fortinet.

It is acceptable. You have to consider you want to be a general cybersecurity company. 

So, for specific products, you can find someone who could be more aggressive in terms of being aligned to the latest kind of attack or something like that. 

If you consider the generalist vendor in cybersecurity, just like Fortinet, just like Sophos, they are pretty good.

The product's filtering and stability can be better. 

The solution is not stable. 

The product's scalability is okay. We have more than 50 users for the product. 

The escalation matrix is slow since the engineers are not knowledgeable about the product. They are not able to troubleshoot the issues. They can only do the standard steps and procedures. 

The solution's setup is straightforward and doesn't take much time to complete. 

The tool's licensing costs are yearly and not expensive. 

I would rate the product a six out of ten. 

The solution is useful for security purposes. It can also be used for minor web filtering. It has very minor DLP features.

The encryption features are not as good as McAfee's. Sophos can only do the entire encryption of a hard disk, whereas McAfee can do file encryption, too. The product should introduce file encryption features. McAfee provides a key for encryption. We can still decrypt the file using the key if the encryption is not connected to the server. Sophos could provide such features.

I have been using the solution for almost two years.

The tool’s scalability is good. It supports both Windows and Mac versions. However, it consumes more resources for the Windows system.

Whenever we call, we can’t reach the principal support engineer. It takes some time to reach the engineer. Maybe this is due to a lack of resources. When we call McAfee’s support, we talk to the engineer immediately.

The initial setup is quite straightforward. DLP configuration is also quite straightforward.

To deploy the tool, we can’t push it from the console or cloud. We must install it manually or push it using Microsoft SCCM or other third-party tools. Then, we must configure accordingly and filter whatever is necessary.

If a user wants a less intensive solution that doesn’t focus a lot on DLPs and encryption, they can choose Sophos EPP Suite. If they need a quick solution for DLP, McAfee is the best choice. People who want to use the product must have at least 8 GB RAM. It is a resource-intensive tool. We should be careful with legacy systems. We cannot use older versions of the operating systems. Overall, I rate the product a seven out of ten.

It has excellent virus definitions, a great support response from the vendor, and an integrated DLP that allows the administrator to know what is going in the network.

Our datacenter cloud services such as email, and web services for internal and external use, had to be protected with different systems and the web services where left really unprotected, since we used an standard IPS/IDS to protect ourselves from web attacks (from the outside) which nowadays are really sophisticated. Also, we had to employ many work hours to have a protected, standardized network. With Sophos EndPoint and Sophos UTM, we simplified and also protected our network at the same time, with less work force.

It could have a less traumatic migration from server A to server B, when needed. However, as long as you don't need to migrate, the product runs smoothly.

We've been using it since 2010, when we were looking for an SMB/enterprise solution. We've been using it with Sophos UTM.

The scalability for the Sophos EndPoint, depends on the actual growth of your network. I would recommend for its initial deployment, to be projected for at least for four years.

This is where Sophos outclasses every other vendor. They have grown so much throughout the last four to five years, but they have grown in their capability to attend support cases. We've had some really advanced cases, and we have never been left forgotten or left behind.

We previouslyt used Hauri AntiVirus without much luck. We commercialized it and supported it, and we even became their main distributor for a specific region, but they couldn't handle most support cases, and one virus in specific, Conficker, in 2009-2010.

After this incident, we did some market research, and the most powerful engine to cure these kinds of events, was Sophos. Their support was, and still is, the best of breed.

The initial setup is straightforward. Sophos is well known in the market for being a unique and powerful tool, but is simple to deploy and manage. This is what makes them different from any other vendor. When the admin has to enable initial policies, it is done in three to four clicks.

We always deploy by ourselves, so that way we can test how the customer will see the initial implementation. Our main advice, is to read the manual, and follow the wizards that comes with each tool. Also, it is strongly recommended to have a professional firm contracted for the initial setup, and support, as we are, to design, and help with any kind of implementation issues.

The ROI is in 12-16 months, since with this kind of tool, we deliver the best of breed protection, and increment the focus of the end user, in being productive.

I recommend you get the three year licenses, since Sophos offers three years for the price of two. I would also recommend that you acquire any Sophos Licensing with Professional Services added, that way, you'll have the best experience possible.

They have supported our business venture since 2010, and will do for many years. We have studied closely the different product portfolio, and each one of them, are carefully developed.