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Sophos Cyberoam UTM Room for Improvement

Sadir Omer - PeerSpot reviewer
Assistant Engineer - Network Solutions at Sri Lanka Telecom Services

When it comes to web filtering and application filtering, it does not contain enough signatures to determine all of the sites that need to be blocked. This is something that higher-end firewalls are better at.

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DR
Head of IT at a tech services company with 1-10 employees

Sometimes, during part of the configuration, if you don't have a lot of technical knowledge, then you may struggle a bit to configure it - especially for the exit through the internal server. When you are doing the business application publishing and if you don't know much of the port forwarding or how the business application configuration is done, then you may struggle a bit.

The pricing could always be better. It would make it a win-win for everyone.

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GC
Science Technician at a government with 201-500 employees

A user needs to do some training on the solution in order to take full advantage of the product.

There needs to be more documentation that users can access to help them understand the solution or troubleshoot as necessary. Right now, this is lacking quite a bit.

Beyond that, there aren't really any missing features that I can recall. I can't speak to what I would like to see in a future release.

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Buyer's Guide
Sophos Cyberoam UTM
June 2022
Learn what your peers think about Sophos Cyberoam UTM. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
608,010 professionals have used our research since 2012.
Nishant Kumar - PeerSpot reviewer
Network Engineer at BILL SMITH GROUP, INC

The product had a hang issue. We needed to reboot, recreate the image, and reconfigure the previous image because the product hanged frequently.

Being able to block applications and services could also be a product improvement.

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Renu Arora - PeerSpot reviewer
Sr. IT & Admin Officer at Financial Management Service Foundation

I don't know whether this will be included in an upgrade, but I would like to get the user utility, like seeing where the users are using more of the data. 

Sometimes there are heavy downloads, which I'm not able to track. If I can get that information, that would be more useful from the IT point of view.

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SH
Network Administrator at Hass Petroleum

The reports are not very detailed, or, at least, some aspects of it are not that detailed. They need to improve the reporting and to bring in greater detail.

The policy is a bit too vague. The solution needs to be much clearer when they go about making policies.

I'd like to see better documentation in the future.

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GL
IT Architect at a consultancy with 11-50 employees

Sophos Cyberoam UTM could improve by adding VPN site-to-site capabilities. The correct version does not work with Microsoft Azure Cloud.

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Manojkumar Deshmukh - PeerSpot reviewer
G.M.(Works) at a manufacturing company with 501-1,000 employees

The product is at its end-of-life. There is nothing to improve as it will be discontinued.

With technology such a Sophos, Palo Alto, and Fortinet there has always been a lot of online documentation, which Cyberoam always lacked.

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Darshil Sanghvi - PeerSpot reviewer
Consultant at a tech services company with 501-1,000 employees

The VPN is an area that can be improved. Often, it will fail to connect or become disconnected. Also, the solution is not in the same lane as sending organizations, which have more security features. The enhanced security model is also lacking time-wise. 

Now that the company has shifted from Cyberoam to Sophos, I would not recommend implementing the security-related features of the solution. I have heard from customers that it falls short of the mark. 

In the next release, I would like to see integration with the security features. I wish to see in the actual device the integration of the security feature with another product.

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Mohammed_Sajid - PeerSpot reviewer
Information Technology Network Administrator at Al Babtain LeBLANC

Web filtering capability that allows the blocking of web sites needs to be implemented.

We have had some issues with technical support, which is an area that needs improvement.

Support for cloud security sandboxing would be a helpful addition to this product.

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NP
Network & System Administration at a healthcare company with 501-1,000 employees

It should have better VPN protection. Some of the VPN applications are not blocked by this firewall. Some VPNs are able to get through this firewall, which is why I am planning to replace this firewall with a good one in the near future.

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Abayomi  Ajisefinni - PeerSpot reviewer
Senior IT Officer at a non-profit with 201-500 employees

Sometimes, users are timed out intermittently.

We have had trouble logging into the firmware.

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Muhammad_Irfan - PeerSpot reviewer
Sr. Network Administrator at ACMC

I had an issue when I was trying to stop a user from using too much bandwidth while I was using Azure, I was not able to stop them. You normally can just right click and block them but in this solution, it was not working in the firewall settings.

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Samaila Yusuf - PeerSpot reviewer
Information Technology Officer at a non-profit with 201-500 employees

So far, I have not encountered any problems.

I am not happy with my last pricing experience. The pricing could be better.

I would like to see real-time alerts on traffic insights.

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TL
Solutions Consultant at a comms service provider with 501-1,000 employees

Cyberoam UTM needs to have more certifications with third-parties, such as NSS Labs.

The GUI is not very user-friendly and should be improved. One of our customers had trouble with the configuration and needed somebody to help manage it for them.

The vendor needs to generally invest more in the development of this product.

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GP
Sales Engineer at a tech services company with 51-200 employees

It should have a better VPN client. We decided to find something different than Cyberoam because of the VPN client software. 

It would be nice to have a user interface not only in English but also in different languages.

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GC
Science Technician at a government with 201-500 employees

In my experience the solution can be easier to configure with more documentation, we need more training.

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SaifKhan1 - PeerSpot reviewer
Network Security Engineer at a consumer goods company with 201-500 employees

The implementation policy needs improvment.

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Malick Thiam - PeerSpot reviewer
Computer scientist at UCAO ISG Saint Michel

It's coming to the end of its life. I would like to change to another solution.

Technical support could be faster.

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EB
Senior IT Expert at a construction company with 51-200 employees

The configuration requires an expert to be set up, so it could be made simpler.

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AM
Creative Head/Director at a marketing services firm with 1-10 employees

While the security features are excellent, they could be improved. 

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DG
Group CIO at a construction company with 5,001-10,000 employees

The solution is at its end of life and some of the appliances are finishing.

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Buyer's Guide
Sophos Cyberoam UTM
June 2022
Learn what your peers think about Sophos Cyberoam UTM. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
608,010 professionals have used our research since 2012.