SonicWall prevents and restricts access to websites for employees as well as anyone who comes into the office.
Presales Consultant at General Technologies
Their support is better than most competitors
Pros and Cons
- "SonicWall's sales support is much better than other vendors'."
- "Deploying SonicWall NSa is straightforward."
- "Competitors provide SSL encryption licenses for free, whereas SonicWall only provides two licenses by default, but you have to pay for the rest of the licenses."
- "Competitors provide SSL encryption licenses for free, whereas SonicWall only provides two licenses by default, but you have to pay for the rest of the licenses."
What is our primary use case?
What needs improvement?
Most firewalls have active/active high-availability mode. If I'm paying for two firewalls, why shouldn't AI utilize both? It would be better if SonicWall came with n active/active feature instead of active/standby.
For how long have I used the solution?
I've been working with SonicWall NSa for more than five years.
What do I think about the stability of the solution?
SonicWall NSa is simple to scale. You can easily add more firewalls to the cluster.
Buyer's Guide
SonicWall NSa
March 2026
Learn what your peers think about SonicWall NSa. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
886,932 professionals have used our research since 2012.
How are customer service and support?
SonicWall's sales support is much better than other vendors'.
How was the initial setup?
Deploying SonicWall NSa is straightforward. A new user can easily configure the firewall. You can usually complete the deployment within a day. Setting up the prerequisites takes about two hours and then it takes some time to deploy the policies. That varies depending on what the customer wants.
Maintenance is primarily configuration-related stuff, and our customers have their own engineers, but we give them advice. One engineer can maintain the solution.
What's my experience with pricing, setup cost, and licensing?
You don't need to pay an annual fee, but any cost matters to the customer. Let's say SonicWall is giving me a firewall at a certain price, while a FortiGate firewall costs the same but offers added features like free SSL and active/active. Then customers might think it's better to buy a FortiGate.
Competitors provide SSL encryption licenses for free, whereas SonicWall only provides two licenses by default, but you have to pay for the rest of the licenses.
However, when most customers go beyond 20 or so users with SSL licenses, they usually go with a dedicated appliance, so a firewall should provide at least 20 to 25 SSL licenses for free.
What other advice do I have?
I rate SonicWall NSa eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Support Engineer at Netco Security Solutions
Simple to configure and easy to handle and communicate with
Pros and Cons
- "SonicWall NSa's most valuable features are the ease of configuration and the GUI."
- "SonicWall NSa is a great choice for any growing company - it's really helpful, and it's suitable for networks with limited or unlimited users."
- "An area for improvement would be SonicWall NSa's integration with antiviruses."
- "An area for improvement would be SonicWall NSa's integration with antiviruses."
What is most valuable?
SonicWall NSa's most valuable features are the ease of configuration and the GUI. It's a web-based application, so we can easily configure all we want in the browser.
What needs improvement?
An area for improvement would be SonicWall NSa's integration with antiviruses. In the next release, SonicWall should include a wireless solution so we can implement the firewall in our networks and for wireless users and access points.
For how long have I used the solution?
I've been using SonicWall NSa for about two years.
What do I think about the stability of the solution?
SonicWall NSa is a stable system that's really easy to handle and communicate with.
How are customer service and support?
SonicWall's technical support is very responsive and helpful whenever we need support from them.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Previously, I worked with PMG Firewall, but SonicWall has a higher level of compatibility, and the integration between the software and hardware gives us more speed in traffic and processing the data over the firewall.
How was the initial setup?
The initial setup was easy - we could implement rules for mapping, network traffic, and network address translation easily on our firewall. I would rate the ease of the setup as four out of five.
What other advice do I have?
SonicWall NSa is a great choice for any growing company - it's really helpful, and it's suitable for networks with limited or unlimited users. I would rate SonicWall NSa as eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
SonicWall NSa
March 2026
Learn what your peers think about SonicWall NSa. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
886,932 professionals have used our research since 2012.
Manager at a manufacturing company with 1,001-5,000 employees
Has the features, but overall stability and usability are not there
Pros and Cons
- "The product is working okay. The product is working feature-wise."
- "Our primary use case for SonicWall NSa is as a public firewall, as an interface between our private network and the public network."
- "The stability is not there. The features are there, but they are not stable. They need to improve on this product because I feel that they have launched this product without much R&D."
- "It is a very unstable product. For maintenance, we require one engineer from the support partner, one from the tech side, and one from our side, so three engineers and one manager."
What is our primary use case?
Our primary use case for SonicWall NSa is as a public firewall, as an interface between our private network and the public network.
What is most valuable?
The product is working okay. The product is working feature-wise.
What needs improvement?
I would rate SonicWall NSa as an average product, not a very highly recommended one. It is an average product.
The stability is not there. The features are there, but they are not stable. They need to improve on this product because I feel that they have launched this product without much R&D.
For how long have I used the solution?
We are using SonicWall NSa for quite a long time, around 10 to 12 years, but that includes the the older model, which was the 5500. Now we have been using the 5600 model for the last two, three years.
What do I think about the stability of the solution?
Performance wise, they are good - not very good, but they're okay, just good.
They are not stable. It is a very unstable product.
For maintenance, we require one engineer from the support partner, one from the tech side, and one from our side, so three engineers and one manager.
What do I think about the scalability of the solution?
At any point in time we have more than 600 users.
We do not have plans to increase the number of users.
How are customer service and support?
Tech support is okay, but the product needs much improvement.
Which solution did I use previously and why did I switch?
We were not using a different solution before. We have always been using SonicWall, just the older model, which was 5500. We upgraded to 5600.
How was the initial setup?
The installation part of the initial setup was a painful experience. I felt at the time that it was not a finished product. They have to do more R&D on this product to improve it.
It took a very long time to set it up, to be honest. It took very long because they had some bugs and fixes. After so many fixes, it took them very long to install this product.
What about the implementation team?
Obviously, no OEM deals directly with them. We have their channel partners who did the installation.
What's my experience with pricing, setup cost, and licensing?
To be very honest, we are not satisfied with the 5600 product.
On a personal level, I would not recommend SonicWall NSa.
On a scale of one to ten, you can rate SonicWall NSa a six.
Which other solutions did I evaluate?
The license and the hardware both need to be renewed. The annual maintenance contract is there. So they have to renew the licenses.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Manager at a insurance company with 201-500 employees
Everything is filtered, and if it detects an intruder, it drops the line
Pros and Cons
- "SonicWall has USCS and anti-virus at the gateway level. Everything is filtered, and if it detects an intruder, it drops the line."
- "If we can manage it, anyone can."
- "We have security as a service, and they make recommendations about adding to the denylist and other things. That part could be more accessible and more user-friendly. I'd like to see SonicWall add a user-friendly interface where our internal team can drag and drop everything."
- "We have security as a service, and they make recommendations about adding to the denylist and other things. That part could be more accessible and more user-friendly."
What is most valuable?
SonicWall has USCS and anti-virus at the gateway level. Everything is filtered, and if it detects an intruder, it drops the line.
What needs improvement?
We have security as a service, and they make recommendations about adding to the denylist and other things. That part could be more accessible and more user-friendly. I'd like to see SonicWall add a user-friendly interface where our internal team can drag and drop everything. We get the IOCs from the security companies, so these things can be filtered and blocked at the gateway level. They could add a feature where our team uploads the IOCs in an Excel spreadsheet instead of entering them in one at a time.
For how long have I used the solution?
We've been using SonicWall for almost seven years.
What do I think about the stability of the solution?
Yeah, it is much stable and we have been using NSa the previous version before also, the old device. It's all so far okay. It's stable only.
What do I think about the scalability of the solution?
We could expand by another 20 percent, and the product would still cover us. It shouldn't be a problem. We haven't faced many challenges. It's a gateway-level firewall product, and we have 140 users.
How are customer service and support?
SonicWall support is good.
Which solution did I use previously and why did I switch?
We used Cisco a long time ago, but we moved to SonicWall almost eight years ago.
How was the initial setup?
Setting up SonicWall isn't that complicated, but you need to know the scope — what's allowed and what isn't. But it's not as complex as Cisco. The deployment takes a couple of days, but we could probably do it faster. We upgraded from the older version of SonicWall NSa to the latest appliance in less time.
It doesn't require a large team for maintenance. If we can manage it, anyone can. We only have three people on our team, and we can manage it without issue.
What about the implementation team?
We used the local redistributor here in Bahrain. They were knowledgeable and had SonicWall experience, so they didn't face much of a challenge. It was straightforward. The only difference is that we went with high availability — two devices.
What's my experience with pricing, setup cost, and licensing?
We have a yearly license. SonicWall's price is better than other vendors. We get a discount of about 15 percent off the initial cost.
What other advice do I have?
I rate SonicWall eight out of 10. I recommend it. If you implement SonicWall, it'll be a smooth journey.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cyber Security at a tech services company with 1-10 employees
Easy to setup and has great VPN capability
Pros and Cons
- "Easy to setup and implement"
- "We have expanded the solution with several of our customers and this worked great."
- "Potential improvement around the associated VPN cost"
- "The only thing that needs improvement is the VPN because we need to pay to connect the points."
What is our primary use case?
We have installed this firewall appliance across cloud and on-premises environments, our clients primarily use the VPN functionality.
If a customer wants to use the firewall, they have to pay more money for the cloud. By having a firewall solution, they can configure the VPN through the firewall, enabling them to avoid the high costs. Once you deploy the firewall in the cloud solution, then you will get protection for the gateway as well.
How has it helped my organization?
We are a service-based company and have implemented over 200 appliances for our customers.
What is most valuable?
The VPN functionality and intrusion prevention service (IPS) are the most valuable features.
What needs improvement?
I am a technical engineer, I have complete knowledge of SonicWall. I can do all of the configurations for the firewall. We are a service-based company and I handle the different solutions. If they need any requirement or they any action on the firewall then I can do that myself.
The only thing that needs improvement is the VPN because we need to pay to connect the points.
For how long have I used the solution?
I have been using SonicWall for 5 years.
What do I think about the stability of the solution?
We have found the NSa appliance to be stable and is comparable to FortiGate.
What do I think about the scalability of the solution?
We have expanded the solution with several of our customers and this worked great. We have over 200 customers who use SonicWall.
How are customer service and support?
Level 1 and 2 support issues are handled by our in-house team, but for more complex, level 3 issues we utilise the vendor. The call response is great.
How was the initial setup?
The initial setup was straightforward.
What about the implementation team?
We are a service-based provider and implement in-house.
Which other solutions did I evaluate?
We also implement similar appliances from Fortinet and Sophos.
What other advice do I have?
I would rate it a ten out of ten. It's a good security product, so I wouldn’t give it a lower rating.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
IT Manager at a insurance company with 51-200 employees
Plenty of useful features, scalable, and good technical support
Pros and Cons
- "The solution has many useful features, such as content management, user management, user filtering, and domain controller connectivity mapping."
- "The solution has many useful features, such as content management, user management, user filtering, and domain controller connectivity mapping."
- "The reporting and monitoring are a bit complex and should be easier in SonicWall NSa because other firewalls I have experienced have been more simple, such as Palo Alto. We are able to receive a clear view of our network. As a general user with little experience, it would be difficult for them to handle."
- "The reporting and monitoring are a bit complex and should be easier in SonicWall NSa because other firewalls I have experienced have been more simple, such as Palo Alto."
What is our primary use case?
SonicWall NSa can be used as a perimeter and ELAN firewall.
What is most valuable?
The solution has many useful features, such as content management, user management, user filtering, and domain controller connectivity mapping.
What needs improvement?
The reporting and monitoring are a bit complex and should be easier in SonicWall NSa because other firewalls I have experienced have been more simple, such as Palo Alto. We are able to receive a clear view of our network. As a general user with little experience, it would be difficult for them to handle.
For how long have I used the solution?
I have been using SonicWall NSa for approximately seven years.
What do I think about the stability of the solution?
I have found SonicWall NSa to be stable.
What do I think about the scalability of the solution?
The solution is scalable.
We have approximately 180 users using this solution.
How are customer service and technical support?
The support of the solution has been good. We normally go through our partner support but if anything is outside the limits of their knowledge then it gets passed onto the SonicWall support.
How was the initial setup?
The installation is not easy, you should have a basic understanding of your network and what your requirements are. Generally, the implementation is done by the vendor. We have an external party who used to do the basic configuration. However, the new generation firewalls do not take much time and are easier.
What about the implementation team?
We used an outsourced vendor for the implementation of the solution.
We have approximately two individuals that do the maintenance of the solution.
What's my experience with pricing, setup cost, and licensing?
There is a license required for this solution and you can purchase a one, two, or three year term. Typically businesses choose the one year subscription and then later choose the three year licensing option if they are satisfied.
Which other solutions did I evaluate?
I have evaluated Palo Alto firewalls.
What other advice do I have?
I would recommend this solution.
I rate SonicWall NSa a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Consultant at a tech services company with 501-1,000 employees
Built-in storage, stable, but better reporting needed
Pros and Cons
- "One of the main features is the built-in storage capacity."
- "The price is inexpensive compared to other solutions."
- "The logging, reporting, and storage capacity size could improve in a future release."
- "The logging, reporting, and storage capacity size could improve in a future release."
What is our primary use case?
We use this solution for network security in our branch office.
What is most valuable?
One of the main features is the built-in storage capacity.
What needs improvement?
The logging, reporting, and storage capacity size could improve in a future release.
For how long have I used the solution?
I have been using this solution within the last 12 months.
What do I think about the stability of the solution?
The stability is good in this solution.
What do I think about the scalability of the solution?
The solution is scalable. There are 200 people using this solution in my companies branch office.
How are customer service and technical support?
The technical support was very responsive.
Which solution did I use previously and why did I switch?
I have used SonicWall TZ previously.
How was the initial setup?
The installation was straightforward.
What's my experience with pricing, setup cost, and licensing?
We are on a three-year license for the solution. The price is inexpensive compared to other solutions.
Which other solutions did I evaluate?
We have evaluated Sophos and Fortinet, SonicWall NSa we found to be much better.
What other advice do I have?
I would recommend this solution to those who have between 150 to 500 users.
I rate SonicWall NSa a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Information Security Manager at a manufacturing company with 51-200 employees
Less cumbersome than competitors
Pros and Cons
- "Compared to Cisco, SonicWall NSa is much easier to configure."
- "Compared to Cisco, SonicWall NSa is much easier to configure."
- "The implementation for VLANs is a little bit cumbersome. It would be good to make that a little bit easier."
- "The implementation for VLANs is a little bit cumbersome. It would be good to make that a little bit easier."
What is our primary use case?
When it comes to securing VLANs, the primary use case for SonicWall NSa is VPNs.
What is most valuable?
Compared to Cisco, SonicWall NSa is much easier to configure. Cisco tends to be cumbersome through the web interface. It's easy through the command line, but when you're troubleshooting something, you're usually not going through the command line. When you're digging through data trying to find if something happened, you're usually digging through the logs, through the web interface, because it should be much easier. In Cisco, the logs are odd and you have to be really particular on what you want. You have to look for specific details.
This process is much easier SonicWall NSa. I want to know where the problem started and where it ended, that's it; and it's really clear in SonicWall NSa. Whereas in Cisco it's just not clear at all.
What needs improvement?
It would be amazing if all of the ports on the throughput devices were 10 gig or 100 gig. That would make it so much easier for me to designate 10 gigs throughout the whole network. Right now, with SonicWall NSa, I'm doing designations like "use 10 gigs through the whole network until you hit firewall." In that case, all of the traffic that has firewall enabled on it drops to one gig.
That causes issues with throughput, especially when you're talking about data stores and Ice Guzzy, or when you're splitting things out with VLANs.
MAC address filtering on the VPN and on the firewall itself would be a good thing to add as well. If it's there, I don't know where it is.
Automation would also be good.
The implementation for VLANs is a little bit cumbersome. It would be good to make that a little bit easier.
For how long have I used the solution?
I've used SonicWall probably on and off for the last couple of years. It depends on which client I'm working with.
What do I think about the stability of the solution?
SonicWall NSa is stable.
What do I think about the scalability of the solution?
Just adding multiple sites is easy. Clustering them is pretty straightforward. But if I needed to expand them in series, that's a little bit more complicated.
How are customer service and technical support?
I've never used SonicWall tech support.
How was the initial setup?
The initial setup is pretty straightforward.
What other advice do I have?
Hire a network guy or have a service that's going to monitor and manage SonicWall NSa for you.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
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Updated: March 2026
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