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Senior Manager at a insurance company with 201-500 employees
Real User
Everything is filtered, and if it detects an intruder, it drops the line
Pros and Cons
  • "SonicWall has USCS and anti-virus at the gateway level. Everything is filtered, and if it detects an intruder, it drops the line."
  • "We have security as a service, and they make recommendations about adding to the denylist and other things. That part could be more accessible and more user-friendly. I'd like to see SonicWall add a user-friendly interface where our internal team can drag and drop everything."

What is most valuable?

SonicWall has USCS and anti-virus at the gateway level. Everything is filtered, and if it detects an intruder, it drops the line.

What needs improvement?

We have security as a service, and they make recommendations about adding to the denylist and other things. That part could be more accessible and more user-friendly. I'd like to see SonicWall add a user-friendly interface where our internal team can drag and drop everything. We get the IOCs from the security companies, so these things can be filtered and blocked at the gateway level. They could add a feature where our team uploads the IOCs in an Excel spreadsheet instead of entering them in one at a time. 

For how long have I used the solution?

We've been using SonicWall for almost seven years.

What do I think about the stability of the solution?

Yeah, it is much stable and we have been using NSa the previous version before also, the old device. It's all so far okay. It's stable only.

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What do I think about the scalability of the solution?

We could expand by another 20 percent, and the product would still cover us. It shouldn't be a problem. We haven't faced many challenges. It's a gateway-level firewall product, and we have 140 users.

How are customer service and support?

SonicWall support is good.

Which solution did I use previously and why did I switch?

We used Cisco a long time ago, but we moved to SonicWall almost eight years ago.

How was the initial setup?

Setting up SonicWall isn't that complicated, but you need to know the scope — what's allowed and what isn't. But it's not as complex as Cisco. The deployment takes a couple of days, but we could probably do it faster. We upgraded from the older version of SonicWall NSa to the latest appliance in less time. 

It doesn't require a large team for maintenance. If we can manage it, anyone can. We only have three people on our team, and we can manage it without issue. 

What about the implementation team?

We used the local redistributor here in Bahrain. They were knowledgeable and had SonicWall experience, so they didn't face much of a challenge. It was straightforward. The only difference is that we went with high availability — two devices. 

What's my experience with pricing, setup cost, and licensing?

We have a yearly license. SonicWall's price is better than other vendors. We get a discount of about 15 percent off the initial cost.

What other advice do I have?

I rate SonicWall eight out of 10. I recommend it. If you implement SonicWall, it'll be a smooth journey.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Cyber Security at a tech services company with 1-10 employees
Real User
Easy to setup and has great VPN capability
Pros and Cons
  • "Easy to setup and implement"
  • "Potential improvement around the associated VPN cost"

What is our primary use case?

We have installed this firewall appliance across cloud and on-premises environments, our clients primarily use the VPN functionality.

If a customer wants to use the firewall, they have to pay more money for the cloud. By having a firewall solution, they can configure the VPN through the firewall, enabling them to avoid the high costs. Once you deploy the firewall in the cloud solution, then you will get protection for the gateway as well.

How has it helped my organization?

We are a service-based company and have implemented over 200 appliances for our customers.

What is most valuable?

The VPN functionality and intrusion prevention service (IPS) are the most valuable features.

What needs improvement?

I am a technical engineer, I have complete knowledge of SonicWall. I can do all of the configurations for the firewall. We are a service-based company and I handle the different solutions. If they need any requirement or they any action on the firewall then I can do that myself. 

The only thing that needs improvement is the VPN because we need to pay to connect the points.

For how long have I used the solution?

I have been using SonicWall for 5 years.

What do I think about the stability of the solution?

We have found the NSa appliance to be stable and is comparable to FortiGate.

What do I think about the scalability of the solution?

We have expanded the solution with several of our customers and this worked great. We have over 200 customers who use SonicWall.

How are customer service and support?

Level 1 and 2 support issues are handled by our in-house team, but for more complex, level 3 issues we utilise the vendor. The call response is great.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

We are a service-based provider and implement in-house.

Which other solutions did I evaluate?

We also implement similar appliances from Fortinet and Sophos.

What other advice do I have?

I would rate it a ten out of ten. It's a good security product, so I wouldn’t give it a lower rating.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
SonicWall NSa
August 2025
Learn what your peers think about SonicWall NSa. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
866,685 professionals have used our research since 2012.
reviewer1562688 - PeerSpot reviewer
Systems network admin at a educational organization with 10,001+ employees
Real User
Unstable, expensive, and technical support is too slow to respond
Pros and Cons
  • "The DPI-SSL is the solution's most valuable aspect. It's handy."
  • "We're not particularly fond of the way it generally performs. We are finding ourselves rebooting often. There are freeze-ups and that kind of thing. The stability needs to improve exponentially."

What is our primary use case?

We primarily use the solution from our firewall endpoint VPN. It does have a spam filter, SSL, DPI, and numerous other security features. We've got the full license suite.

What is most valuable?

The DPI-SSL is the solution's most valuable aspect. It's handy. It's nice.

The scalability is okay.

The initial implementation isn't too bad, once you get used to the process.

What needs improvement?

We're not happy with the device itself. We're obviously moving away from it for a reason that they're a Swiss pocket-knife of devices and they do a lot. However, nothing is really done well. They don't specialize in one thing that they excel at. They try instead to do almost everything and end up failing.

We're not particularly fond of the way it generally performs. We are finding ourselves rebooting often. There are freeze-ups and that kind of thing. The stability needs to improve exponentially.

Technical support is pretty slow to respond and escalate matters.

The cost of the solution is quite high.

The solution could use an invisible DPI-SSL or something that doesn't require a certificate rewrite. Most of the other vendors are doing that now. 

The SSL VPN performance-wise is terrible.

For how long have I used the solution?

We've been using the solution for about three years at this point.

What do I think about the stability of the solution?

The stability isn't the best. It freezes. We have to reboot a lot. The device just doesn't work very well.

What do I think about the scalability of the solution?

The scalability is okay, It's marginal, however, it is possible.

We have about 300 people on-premises that use the solution.

How are customer service and technical support?

We've been in touch with technical support, ad currently, we find them to be below average in their support capabilities. Firewall support is just adequate. Right now, with COVID and everything, you are looking at 45 minutes to an hour to get the first technician on the phone. Often it takes two or three days to get it escalated. It's slow.

Which solution did I use previously and why did I switch?

I personally previously used Cisco devices at another company, and therefore I have some experience with them. 

We're currently migrating away from this solution at the moment. We do not like the way the device performs.

How was the initial setup?

In terms of deployment, there is a bit of a learning curve right off the top, as I come from a Cisco ASA background. It's more object-based, a little bit different. Once you get the knack of it, it's actually pretty nice in some ways.

That said, operationally, I would recommend anybody that deploys one of these to make sure they develop their own SOP for naming conventions, for objects, object groups, object types, service groups, service objects, et cetera, so that it's easier to manage and understand what you're doing. Generally speaking, it's just a best practices kind of process for administrative work. If you've got multiple admins, it's important that everything is contiguous, meaning everybody understands and works under that same parameters. It's like any other operating environment.

In terms of maintenance, there are two of us that generally manage it and maintain it on a fairly regular basis. I'm a network engineer and the department manager, who's not a system engineer, (however, is well-versed), also can perform maintenance as needed.

What about the implementation team?

We handled the implementation in-house. We did not need an integrator or consultant to assist us.

What's my experience with pricing, setup cost, and licensing?

While I don't know the exact amount off the top of my head, I would estimate the licensing package was about $15,000 to $20,000 a year.

Your original purchase includes the purchase of the hardware, licensing, and support. It's not a cheap device. 

What other advice do I have?

We are customers and end-users.

We are currently using the NSA 4600. It's a full security appliance. We're using the latest version of the solution.

It's our primary firewall/VPN endpoint. It's used 24/7, 365. Due to the nature of our work, uptime is critical.

Ultimately, if you were to ask me if I were to recommend this device, I would say no.

I'd rate the solution at a three out of ten, simple due to the fact that the stability isn't there, and it's an expensive solution.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Cyber security consultant at a renewables & environment company with 201-500 employees
Consultant
A cybersecurity solution with stable and scalable features requires improvement in the product information it offers to its users
Pros and Cons
  • "The firewall feature is most valuable since my work is to analyze if there is any potential attack. SonicWall NSa gives the perfect analysis."
  • "SonicWall NSa needs to make their product more user-friendly."

What is our primary use case?

We use it to activate firewalls, VPN, and traffic analyzer.

How has it helped my organization?

The firewall feature is most valuable since my work is to analyze if there is any potential attack. SonicWall NSa gives the perfect analysis.

What needs improvement?

They need to improve their product information and product highlights because, here in Thailand, customers need to recognize SonicWall NSa. Also, Fortinet’s datasheet has a lot of information, but for SonicWall NSa, that information needs to be included. SonicWall NSa needs to make their product more user-friendly.

Sometimes, customers ask about the configuration and integration of SonicWall. Then I have to download the manual, configuration, and integration guide to explain the procedure. But for other brands, the configuration and integration are more accessible, and they also have a sample for implementation, which is missing for SonicWall.

Another area for improvement is compatibility; sometimes, my customers use SonicWall, and the partner uses some other brand, and there is an issue with compatibility matching. So if SonicWall could give us information about the compatible model and the name of the vendor with whom it is available, that would be helpful.

For how long have I used the solution?

I have been using SonicWall NSa for two years.

What do I think about the stability of the solution?

It is a stable solution. I rate it eight to nine out of ten.

What do I think about the scalability of the solution?

It is a scalable solution. I would rate it a seven out of ten.

How are customer service and support?

I have not contacted technical support. The partner has contacted the solution's technical support, as I am not a SonicWall expert.

What's my experience with pricing, setup cost, and licensing?

The price is high. I would rate it four to five out of ten.

What other advice do I have?

I would rate the overall solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT architect, Integrator at Ujv
Real User
Simple setup, easy to maintain, but expensive
Pros and Cons
  • "Overall SonicWall NSa is a good solution for our use case."
  • "We have used other solutions such as pfSense and Linux native firewalls. I prefer SonicWall NSa but if you are going to use something for an enterprise you need another solution."

What is our primary use case?

We are using SonicWall NSa as a network firewall and for segmentation on internal networks. We are using this firewall on the application level ID. We are using it for specific segmentation between production LANs and between technologies.

What is most valuable?

Overall SonicWall NSa is a good solution for our use case.

What needs improvement?

The solution's price could be reduced. It is expensive.

For how long have I used the solution?

I have been using SonicWall NSa for approximately four years.

What do I think about the stability of the solution?

SonicWall NSa is highly stable.

What do I think about the scalability of the solution?

The scalability of SonicWall NSa is good. We have approximately 2,000 users using it.

How are customer service and support?

I did not use the support from SonicWall NSa.

Which solution did I use previously and why did I switch?

We have used other solutions such as pfSense and Linux native firewalls. I prefer SonicWall NSa but if you are going to use something for an enterprise you need another solution.

How was the initial setup?

We have been using the solution for many years which has made the initial setup easy for us.

What was our ROI?

SonicWall NSa is worth the money we paid.

What's my experience with pricing, setup cost, and licensing?

The price of SonicWall NSa is expensive.

What other advice do I have?

The solution does not require a lot of maintenance. We have a specific team now for all technology, all for all infrastructure technologies.

I rate SonicWall NSa a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Arijit Chatterjee - PeerSpot reviewer
Senior System Administrator at a tech vendor with 1,001-5,000 employees
MSP
Top 20
We use this solution for the VPN and to give permissions for on-premises access
Pros and Cons
  • "SD-WAN is a good feature."
  • "We also use the Sophos Firewall for web configuration, which we don't have in SonicWall. Only Sophos has those options. If SonicWall included that feature, that would be a benefit for us."

What is our primary use case?

We use this solution for the VPN and to give permissions for on-premises access.

We're using the latest update.

The solution is deployed on-premises. There are two people using this solution in my organization.

What is most valuable?

SD-WAN is a good feature.

What needs improvement?

We also use the Sophos Firewall for web configuration, which we don't have in SonicWall. Only Sophos has those options. If SonicWall included that feature, that would be a benefit for us.

We have configured radius configuration. I would like to see an in-built authentication feature that would authenticate results and directly communicate to the cloud. Right now, we have a third party server for that. We are manually configuring it.

If anything goes wrong, sometimes we are unable to bring up that MPS configuration immediately. Our main VPN connection is always authenticated with the MFA option itself. When that happens, we have to revert those changes back as LDAP authentication. That isn't a good recommendation for our organization for VPN purposes. Anybody can connect directly, so they won't get two-factor authentication. It would be great for us if that was an in-built feature included in the Azure authentication.

For how long have I used the solution?

I have used this solution for more than six years.

How was the initial setup?

It's straightforward. There wasn't any kind of complexity. Deployment took one hour.

I would rate the setup as 4.5 out of 5.

We do the maintenance ourselves. Whenever there's any kind of patch release or upgrade release, we do the maintenance from our side. We have a dedicated team for maintenance.

What about the implementation team?

Deployment was done in-house, but we did take some help from SonicWall.

What other advice do I have?

I would rate this solution eight out of ten.

I would recommend that product. If those small features were included, it would be a good, all-in-one product.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Staff at Holy Name University
Real User
Useful controls, scalable, and most features available
Pros and Cons
  • "The most valuable feature of SonicWall NSa is the control aspect of the solution."
  • "The detection of malware can improve in SonicWall NSa."

What is our primary use case?

I am using SonicWall NSa as a firewall for many of its functionality, such as intrusion detection and traffic control.

What is most valuable?

The most valuable feature of SonicWall NSa is the control aspect of the solution.

What needs improvement?

The detection of malware can improve in SonicWall NSa.

For how long have I used the solution?

I have been using SonicWall NSa for approximately seven years.

What do I think about the stability of the solution?

SonicWall NSa is stable.

What do I think about the scalability of the solution?

The scalability of SonicWall NSa is good.

We have approximately 2000 employees and 6000 students using the solution. We have plans to increase the usage of the solution in the future.

How are customer service and support?

The support is mostly online that we have received from SonicWall NSa.

I rate the support from SonicWall NSa a four out of five.

Which solution did I use previously and why did I switch?

We did not use another firewall previously.

How was the initial setup?

The initial setup of SonicWall NSa is straightforward. The full deployment took approximately two weeks.

What about the implementation team?

We had an integrator do the implementation of SonicWall NSa for us.

I am the only one who maintains the solution.

What other advice do I have?

SonicWall NSa is a straightforward firewall appliance, and most of the features are available.

I rate SonicWall NSa a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Technical Lead at 64network security pvt ltd
Reseller
it has the CFS agent, which isn't available in any other competing solution
Pros and Cons
  • "SonicWall has all the usual functions, like LAN configurations, security features, word filters, etc., but it also has the CFS agent, which isn't available in any other firewall. Reporting port support is also there."
  • "The thing main thing is that there's no user admin and in other firewalls, we can enable the scalable features, but SonicWall doesn't have that feature."

What is our primary use case?

SonicWall is for general security purposes.

What is most valuable?

SonicWall has all the usual functions, like LAN configurations, security features, word filters, etc., but it also has the CFS agent, which isn't available in any other firewall. Reporting port support is also there.

I also like the ability to manage all the firewalls from a single location. We can support all those things from this application. It's a cloud-based solution.

What needs improvement?

The thing main thing is that there's no user admin and in other firewalls, we can enable the scalable features, but SonicWall doesn't have that feature. 

For how long have I used the solution?

I've used SonicWall for about seven years.

What do I think about the stability of the solution?

SonicWall NSa is reliable.

What do I think about the scalability of the solution?

It's cloud-based, so the scalability is good, and it's suitable for any size of customer.

How are customer service and support?

SonicWall support is good. I rate it 10 out of 10.

How would you rate customer service and support?

Positive

How was the initial setup?

SonicWall NSa is easy to understand. The initial setup for any firewall is straightforward. Having a single console is also good. The deployment time can vary depending on the client's requirements, like VPNs, routing, policies, load balancing, etc. At most, it will take one hour. I rate it 10 out of 10 for ease of setup. After deployment, SonicWall doesn't require specific maintenance. 

What about the implementation team?

We are resellers, so the clients who purchase the firewall deploy it themselves. We provide support, too.

What other advice do I have?

I rate SonicWall NSa nine out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free SonicWall NSa Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
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Buyer's Guide
Download our free SonicWall NSa Report and get advice and tips from experienced pros sharing their opinions.