Presales Consultant at General Technologies
MSP
Top 10
Their support is better than most competitors
Pros and Cons
  • "SonicWall's sales support is much better than other vendors'."
  • "Competitors provide SSL encryption licenses for free, whereas SonicWall only provides two licenses by default, but you have to pay for the rest of the licenses."

What is our primary use case?

SonicWall prevents and restricts access to websites for employees as well as anyone who comes into the office.

What needs improvement?

Most firewalls have active/active high-availability mode. If I'm paying for two firewalls, why shouldn't AI utilize both? It would be better if SonicWall came with n active/active feature instead of active/standby.

For how long have I used the solution?

I've been working with SonicWall NSa for more than five years.

What do I think about the stability of the solution?

SonicWall NSa is simple to scale. You can easily add more firewalls to the cluster.

Buyer's Guide
SonicWall NSa
March 2024
Learn what your peers think about SonicWall NSa. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,578 professionals have used our research since 2012.

How are customer service and support?

SonicWall's sales support is much better than other vendors'. 

How was the initial setup?

Deploying SonicWall NSa is straightforward. A new user can easily configure the firewall. You can usually complete the deployment within a day. Setting up the prerequisites takes about two hours and then it takes some time to deploy the policies. That varies depending on what the customer wants. 

Maintenance is primarily configuration-related stuff, and our customers have their own engineers, but we give them advice. One engineer can maintain the solution.

What's my experience with pricing, setup cost, and licensing?

You don't need to pay an annual fee, but any cost matters to the customer. Let's say SonicWall is giving me a firewall at a certain price, while a FortiGate firewall costs the same but offers added features like free SSL and active/active. Then customers might think it's better to buy a FortiGate.

Competitors provide SSL encryption licenses for free, whereas SonicWall only provides two licenses by default, but you have to pay for the rest of the licenses.
However, when most customers go beyond 20 or so users with SSL licenses, they usually go with a dedicated appliance, so a firewall should provide at least 20 to 25 SSL licenses for free.

What other advice do I have?

I rate SonicWall NSa eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Cyber Security at a tech services company with 1-10 employees
Real User
Easy to setup and has great VPN capability
Pros and Cons
  • "Easy to setup and implement"
  • "Potential improvement around the associated VPN cost"

What is our primary use case?

We have installed this firewall appliance across cloud and on-premises environments, our clients primarily use the VPN functionality.

If a customer wants to use the firewall, they have to pay more money for the cloud. By having a firewall solution, they can configure the VPN through the firewall, enabling them to avoid the high costs. Once you deploy the firewall in the cloud solution, then you will get protection for the gateway as well.

How has it helped my organization?

We are a service-based company and have implemented over 200 appliances for our customers.

What is most valuable?

The VPN functionality and intrusion prevention service (IPS) are the most valuable features.

What needs improvement?

I am a technical engineer, I have complete knowledge of SonicWall. I can do all of the configurations for the firewall. We are a service-based company and I handle the different solutions. If they need any requirement or they any action on the firewall then I can do that myself. 

The only thing that needs improvement is the VPN because we need to pay to connect the points.

For how long have I used the solution?

I have been using SonicWall for 5 years.

What do I think about the stability of the solution?

We have found the NSa appliance to be stable and is comparable to FortiGate.

What do I think about the scalability of the solution?

We have expanded the solution with several of our customers and this worked great. We have over 200 customers who use SonicWall.

How are customer service and support?

Level 1 and 2 support issues are handled by our in-house team, but for more complex, level 3 issues we utilise the vendor. The call response is great.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

We are a service-based provider and implement in-house.

Which other solutions did I evaluate?

We also implement similar appliances from Fortinet and Sophos.

What other advice do I have?

I would rate it a ten out of ten. It's a good security product, so I wouldn’t give it a lower rating.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
SonicWall NSa
March 2024
Learn what your peers think about SonicWall NSa. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,578 professionals have used our research since 2012.
Senior System Administrator at a government with 201-500 employees
Real User
Top 20
Reliable and easy to expand with good features on offer
Pros and Cons
  • "The solution can scale."
  • "The user interface could be better."

What is our primary use case?

We use the product for a lot of things, so it's hard to talk about an individual use case.

How has it helped my organization?

The solution seems to help with any intrusion.

What is most valuable?

I like all the features. The global filtering and the content filtering are great. It's not always intuitive, however, you can usually figure it out. It's really handling all of our firewall needs.

It's stable.

The solution can scale. 

What needs improvement?

The user interface could be better. 

For how long have I used the solution?

I've been at the company for about two years and have used the solution since my arrival.

What do I think about the stability of the solution?

The solution is very stable. There are no bugs or glitches, and it doesn't crash or freeze. It is reliable. As long as we maintain patching, we're good.

What do I think about the scalability of the solution?

The solution has been scalable.

About 150 people are using it in our organization. 

I'm not sure if we have plans to increase usage at this time. 

How are customer service and support?

We have been very satisfied with the technical support. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did not previously use a different solution. this product was in place when I arrived at the company. 

How was the initial setup?

The product was already set up when I got here, so I can't speak to the implementation process.

You only need one person to handle deployment and maintenance tasks. 

What was our ROI?

We've had it for quite a while and therefore must find it to be quite cost-effective. 

What's my experience with pricing, setup cost, and licensing?

I'm not familiar with the licensing aspects of the solution. 

I'm a technical person. I don't care about the cost.

Which other solutions did I evaluate?

We have a very old SonicWall NSa. That's why we're looking to upgrade.

What other advice do I have?

I'd advise new users to just learn how to work around the interface. That's my one complaint. It's sometimes a little cumbersome to use the UI.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Manager at a insurance company with 201-500 employees
Real User
Everything is filtered, and if it detects an intruder, it drops the line
Pros and Cons
  • "SonicWall has USCS and anti-virus at the gateway level. Everything is filtered, and if it detects an intruder, it drops the line."
  • "We have security as a service, and they make recommendations about adding to the denylist and other things. That part could be more accessible and more user-friendly. I'd like to see SonicWall add a user-friendly interface where our internal team can drag and drop everything."

What is most valuable?

SonicWall has USCS and anti-virus at the gateway level. Everything is filtered, and if it detects an intruder, it drops the line.

What needs improvement?

We have security as a service, and they make recommendations about adding to the denylist and other things. That part could be more accessible and more user-friendly. I'd like to see SonicWall add a user-friendly interface where our internal team can drag and drop everything. We get the IOCs from the security companies, so these things can be filtered and blocked at the gateway level. They could add a feature where our team uploads the IOCs in an Excel spreadsheet instead of entering them in one at a time. 

For how long have I used the solution?

We've been using SonicWall for almost seven years.

What do I think about the stability of the solution?

Yeah, it is much stable and we have been using NSa the previous version before also, the old device. It's all so far okay. It's stable only.

What do I think about the scalability of the solution?

We could expand by another 20 percent, and the product would still cover us. It shouldn't be a problem. We haven't faced many challenges. It's a gateway-level firewall product, and we have 140 users.

How are customer service and support?

SonicWall support is good.

Which solution did I use previously and why did I switch?

We used Cisco a long time ago, but we moved to SonicWall almost eight years ago.

How was the initial setup?

Setting up SonicWall isn't that complicated, but you need to know the scope — what's allowed and what isn't. But it's not as complex as Cisco. The deployment takes a couple of days, but we could probably do it faster. We upgraded from the older version of SonicWall NSa to the latest appliance in less time. 

It doesn't require a large team for maintenance. If we can manage it, anyone can. We only have three people on our team, and we can manage it without issue. 

What about the implementation team?

We used the local redistributor here in Bahrain. They were knowledgeable and had SonicWall experience, so they didn't face much of a challenge. It was straightforward. The only difference is that we went with high availability — two devices. 

What's my experience with pricing, setup cost, and licensing?

We have a yearly license. SonicWall's price is better than other vendors. We get a discount of about 15 percent off the initial cost.

What other advice do I have?

I rate SonicWall eight out of 10. I recommend it. If you implement SonicWall, it'll be a smooth journey.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Arijit Chatterjee - PeerSpot reviewer
Senior System Administrator at Nous Infosystems
MSP
We use this solution for the VPN and to give permissions for on-premises access
Pros and Cons
  • "SD-WAN is a good feature."
  • "We also use the Sophos Firewall for web configuration, which we don't have in SonicWall. Only Sophos has those options. If SonicWall included that feature, that would be a benefit for us."

What is our primary use case?

We use this solution for the VPN and to give permissions for on-premises access.

We're using the latest update.

The solution is deployed on-premises. There are two people using this solution in my organization.

What is most valuable?

SD-WAN is a good feature.

What needs improvement?

We also use the Sophos Firewall for web configuration, which we don't have in SonicWall. Only Sophos has those options. If SonicWall included that feature, that would be a benefit for us.

We have configured radius configuration. I would like to see an in-built authentication feature that would authenticate results and directly communicate to the cloud. Right now, we have a third party server for that. We are manually configuring it.

If anything goes wrong, sometimes we are unable to bring up that MPS configuration immediately. Our main VPN connection is always authenticated with the MFA option itself. When that happens, we have to revert those changes back as LDAP authentication. That isn't a good recommendation for our organization for VPN purposes. Anybody can connect directly, so they won't get two-factor authentication. It would be great for us if that was an in-built feature included in the Azure authentication.

For how long have I used the solution?

I have used this solution for more than six years.

How was the initial setup?

It's straightforward. There wasn't any kind of complexity. Deployment took one hour.

I would rate the setup as 4.5 out of 5.

We do the maintenance ourselves. Whenever there's any kind of patch release or upgrade release, we do the maintenance from our side. We have a dedicated team for maintenance.

What about the implementation team?

Deployment was done in-house, but we did take some help from SonicWall.

What other advice do I have?

I would rate this solution eight out of ten.

I would recommend that product. If those small features were included, it would be a good, all-in-one product.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Manager at a insurance company with 51-200 employees
Real User
Plenty of useful features, scalable, and good technical support
Pros and Cons
  • "The solution has many useful features, such as content management, user management, user filtering, and domain controller connectivity mapping."
  • "The reporting and monitoring are a bit complex and should be easier in SonicWall NSa because other firewalls I have experienced have been more simple, such as Palo Alto. We are able to receive a clear view of our network. As a general user with little experience, it would be difficult for them to handle."

What is our primary use case?

SonicWall NSa can be used as a perimeter and ELAN firewall.

What is most valuable?

The solution has many useful features, such as content management, user management, user filtering, and domain controller connectivity mapping.

What needs improvement?

The reporting and monitoring are a bit complex and should be easier in SonicWall NSa because other firewalls I have experienced have been more simple, such as Palo Alto. We are able to receive a clear view of our network. As a general user with little experience, it would be difficult for them to handle.

For how long have I used the solution?

I have been using SonicWall NSa for approximately seven years.

What do I think about the stability of the solution?

I have found SonicWall NSa to be stable.

What do I think about the scalability of the solution?

The solution is scalable.

We have approximately 180 users using this solution.

How are customer service and technical support?

The support of the solution has been good. We normally go through our partner support but if anything is outside the limits of their knowledge then it gets passed onto the SonicWall support.

How was the initial setup?

The installation is not easy, you should have a basic understanding of your network and what your requirements are. Generally, the implementation is done by the vendor. We have an external party who used to do the basic configuration. However, the new generation firewalls do not take much time and are easier.

What about the implementation team?

We used an outsourced vendor for the implementation of the solution. 

We have approximately two individuals that do the maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

There is a license required for this solution and you can purchase a one, two, or three year term. Typically businesses choose the one year subscription and then later choose the three year licensing option if they are satisfied.

Which other solutions did I evaluate?

I have evaluated Palo Alto firewalls.

What other advice do I have?

I would recommend this solution.

I rate SonicWall NSa a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Manager at Smeja Enterprises
User
Port forwarding could use streamlining, but support is usually good when it comes to helping with issues
Pros and Cons
  • "Support is usually good when it comes to helping with issues."
  • "Port forwarding could use streamlining."

What is our primary use case?

I walked into a job where we had an end of life ns2400 that was a mess. Coming from a Meraki environment there was a learning curve on how to navigate the sometimes overly complicated user interface. Tasks I should have been able to complete in 10-15 minutes took longer and I bounced between menus to hash out NAT rules and port forwarding.

How has it helped my organization?

There is no Network Engineer on site, and there are too many piecemeal options to realize the full effect of the firewall's capabilities.

What is most valuable?

Support is usually good when it comes to helping out with issues. Once the matrix is learned, it becomes a much better tool, but the learning curve is pretty large.

What needs improvement?

Port forwarding could use streamlining. Otherwise, once you learn the user interface, the capabilities of the firewall are good.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
M. I. S. Manager at Ruby Mills Ltd
Real User
A brilliant UTM solution that takes care of your perimeter security and any kind of cyber threats
Pros and Cons
  • "It is a brilliant product. It is a Unified Threat Management (UTM) system. It has got about 11 security services that take care of your perimeter security. It takes care of any kind of cyber threats that could come in. It takes care of creating VPNs between two SonicWalls instantly and very easily. It has got spyware in it as well as a firewall. It has also got a gateway antivirus and an application firewall that can block things from outside."
  • "It would be useful to have an application firewall that prevents the outside world from seeing your private IPs. You don't need to publicize your private IPs to the outside world, and you can create a barrier, like a proxy server."

What is most valuable?

It is a brilliant product. It is a Unified Threat Management (UTM) system. It has got about 11 security services that take care of your perimeter security. It takes care of any kind of cyber threats that could come in. 

It takes care of creating VPNs between two SonicWalls instantly and very easily. It has got spyware in it as well as a firewall. It has also got a gateway antivirus and an application firewall that can block things from outside.

What needs improvement?

It would be useful to have an application firewall that prevents the outside world from seeing your private IPs. You don't need to publicize your private IPs to the outside world, and you can create a barrier, like a proxy server.

For how long have I used the solution?

I have been using this solution for four years. We are using SonicWall NSA 3600.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

The product that we have is not scalable. You'll have to buy a firewall model that suits your requirement with a certain amount of growth built into it. They have other products that are scalable, and they are the 9600 series ones.

Currently, we have about 300 users. We plan to keep using this solution.

How are customer service and technical support?

I have contacted their technical support, and I have received good support.

How was the initial setup?

Its initial setup is absolutely straightforward. It took less than an hour. There were no issues.

What about the implementation team?

I did it myself. Currently, we are maintaining it ourselves. We are not getting it done from anyone outside, but we have the subscription for SonicWall so that the security areas are taken care of by them.

What's my experience with pricing, setup cost, and licensing?

Normally, when we buy any product, we buy it with a five-year service built into it. Later on, depending on the growth of the organization, we go for a new one or an upgrade.

Which other solutions did I evaluate?

We've been using SonicWall since 2006. When we decided on SonicWall, I had tried another product for 15 days, but it was not serving the requirements that we had. Therefore, we decided on SonicWall.

What other advice do I have?

I would very much recommend this solution to others. I would rate SonicWall NSA an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free SonicWall NSa Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
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Buyer's Guide
Download our free SonicWall NSa Report and get advice and tips from experienced pros sharing their opinions.