SAP BusinessObjects Business Intelligence Platform Reviews

Being able to utilize a connection to the database with a semantic layer, so it can be modified if needed to fit a particular need. The Universe does this quite well and allows for business names to be used in place of the cryptic database name.

Instead of downloading the information into a spreadsheet or something similar, you can now develop the graphs and drilldown, drillup needs for the different departments in an easy to use and functional method.

The development of the Design Studio to be ready for prime time. It is pretty well ready now just needs a few points finished to make it completely ready.

I have used this solution in different areas for about 17 years

A few, these were related mainly to the development team not realizing how much data they actually had.

Not really, there have been a few hiccups but that was mainly due to bandwidth since we have a centralized location for the servers now.

No issues with scalability.

Customer Service:

For SAP it's not too bad, would always like to have it better of course.

Technical Support:

Very good.

We used Cognos however the price was getting too prohibitive, and it was time for a change.

Fairly straightforward but, not as easy as the vendor made it sound. As with most things it was not just a flip of the switch.

We used a mix of both in-house and vendor teams.

Take time to realize how much data you will be processing and how many users you will have, this will help you to scale the needs to the product. The product works well, but is only as good as the servers it uses.

Web Intelligence for its ad-hoc ability and user interface for allowing business users to create reports without depending on the IT department. The ability to merge data from multiple databases also allows more flexibility and business solutions.

Since SAP purchased Business Objects, they have made some nice improvements, but have still not managed to seamlessly integrate and harmonize the many products they offer.

Life Cycle manager needs to be more stable and easier to use. The Information Design tool could be improved when creating a multi-source universe for improved memory usage and SQL functions available.

? I have worked with the Business Objects tools since 1999, SAP BW since 2006 and SAP Business Objects since 2011 with XI3

No issues encountered.

No issues encountered.

No issues encountered.

Customer Service:

Customer service for the most part is good and a part of that may be due to the size of the investment the company has with SAP. We were provided a customer advocate on site to escalate issues within SAP as necessary.

Technical Support:

The technical support has been a challenge when it comes to finding the correct support analyst who is familiar with how the various product components integrate. Many times we would get someone familiar with Crystal Reports but not with BW or Xcelsius etc.

Business Objects XI 3 was implemented in house with assistance from various outside consultants. The upgrade to 4.0 was done the same way.

I don’t know the exact cost but one of the reasons the business chose to use Business Objects was that they could reduce licensing costs since it was already an SAP R/3 and BW customer.

Microstrategy and Web Focus were also considered back in 2010 when SAP bought and promoted the product for use with BW (replacing Web application designer). At the time none of the products were determined robust enough to use with BW as an enterprise level reporting tool.

Do not undersize the system hardware. Turn on all functionality for a product when installing – even if not anticipating using immediately. Spend ample time up front planning the security set up and only go with one option whether SAP, Enterprise, Windows AD or LDAP.

Flexibility and 'integratability'.

Can integrate the reference services of a metadata repository. Saves a ton of maintenance and ensures Data Quality.

Performance, but they all have room for this. Nevertheless, performance is highly dependent on data architecture and design as well as server capability. Far less so on the reporting tool that can fetch results; set once and re-use over several 'reports'.

I have been using the solution since 1998.

Confessions ... this is hardware and networking and unix. All of the server based reporting products are complex to install and beyond my skills. Adapting these products to the foundational environments is always adventure-prone but most vendors provide substantial help in installing.

With most of these products, BO, too, instability arises often when resources are challenged. So, in general, planning for capacity processing is a good way to keep systems stable.

BO has had 1000's of individuals in organizations running BO when they want to. Most toolsets address scalability.

I am a consultant; even if I advise changing BI reporting toolsets, I do so reluctantly. It is more involved than at first glance, particularly if you have a user base. To date, I have not encountered a situation where I would advise changing BI toolsets that have some traction in the organization. At least not without a plan.

Strongly recommend a vendor team for the initial period. Make sure they interface heavily with network, DB and DW folks.

ROI for the reporting product alone, as a component in a whole stack of things contributing to ROI, is in my view a minor contributor. How reports are developed and cast, the underlying data structures, data quality efforts, etc... these are the major contributors to ROI, not to mention the comprehension of the report viewer.

This can vary from site to site. Depends greatly on folks at the company and on the licensing deal worked out.

Category leaders have their strengths and weaknesses but as seen from the lens of the person using the tool. Some may want ease of use ... others a full-blown suite of DML tools. From this perspective, BO is as good as any of the other leading tools for reports. If anything, BO is great at controlling the user's interface eg highly user friendly capable. It does not come out of the box that way, but a competent BO wizard can make that happen on balance easier than other products. Finally, BO supports conserving server resources better than most. BI solutions are not about the tool. Any solution concerning the presentation of information has to focus on the business requirements and then a corresponding data foundation. Getting these is often a challenge at several levels and so I understand that there is this hope that maybe the toolset can make up for a lack of clear specifications. Bottom Line: Get the data foundation in shape first prior to implementing a reporting tool.

The Universe in BO ensures consistent coding for business rules etc.

Made reporting of data from the ERP systems in Oracle more consistent.

None

3 years - Blokker and BT, Netherlands

None

None

None

Customer Service: GoodTechnical Support: Good

Reporting was previously done ad-hoc.

I was not involved in the setup of the solution.

We implemented in-house with assistance from BO and consultants.

Not involved in the setup or costs of the product.

I was not involved in the decision-making process.

Check out the competition - SAP BO is expensive.