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Marko Pirc - PeerSpot reviewer
IP Network Engineer at a computer software company with 1,001-5,000 employees
Reseller
Top 20
Simplifies network management and provides good technical support services 
Pros and Cons
  • "Its benefits include efficient zone deployment and access point distribution, simplifying network management."
  • "The product could benefit from features like Cisco's, such as improved zoning and analytics tools."

What needs improvement?

The product could benefit from features like Cisco's, such as improved zoning and analytics tools. A tool combining features from both Ruckus and Cisco would be ideal.

For how long have I used the solution?

I have been working with Ruckus Wireless WAN for about two to three years.

How are customer service and support?

My experience with technical support has been good. Issues, such as license imports, were resolved within half an hour.

Which solution did I use previously and why did I switch?

Cisco excels in radio technology and troubleshooting, though it is more expensive. Ruckus is more cost-effective and user-friendly for basic needs.

Cisco is easier to integrate with third-party solutions due to my extensive experience. However, integration with Ruckus is also feasible.

Buyer's Guide
Ruckus Wireless WAN
August 2025
Learn what your peers think about Ruckus Wireless WAN. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,384 professionals have used our research since 2012.

How was the initial setup?

The solution has been reliable in our setup.

What other advice do I have?

The platform's key features that impact network performance are multiple SSIDs, local switching, and mesh functionality. However, mesh is not recommended for high-traffic environments.

Its benefits include efficient zone deployment and access point distribution, simplifying network management.

I recommend it to others and rate it a nine out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Regional Manager at Techser Power Solutions (P) Ltd
Real User
Top 5
A simple to use solution for data application and internet access
Pros and Cons
  • "Ruckus Wireless WAN is simple to use. Its coverage is better than other tools."
  • "Ruckus Wireless WAN needs to improve its pricing."

What is our primary use case?

We use the solution for data application and internet access. 

What is most valuable?

Ruckus Wireless WAN is simple to use. Its coverage is better than other tools. 

What needs improvement?

Ruckus Wireless WAN needs to improve its pricing. 

For how long have I used the solution?

I have been using the product for 10-15 years. 

What do I think about the stability of the solution?

I rate Ruckus Wireless WAN's stability a ten out of ten. 

What do I think about the scalability of the solution?

I rate the tool's scalability a seven out of ten. 

How was the initial setup?

The tool's deployment is easy and can be completed in half an hour. One engineer is enough to handle the deployment. 

What's my experience with pricing, setup cost, and licensing?

I rate the tool's pricing a seven out of ten. 

What other advice do I have?

I rate Ruckus Wireless WAN an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
Buyer's Guide
Ruckus Wireless WAN
August 2025
Learn what your peers think about Ruckus Wireless WAN. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,384 professionals have used our research since 2012.
Aqeel Junaid - PeerSpot reviewer
Junior Executive - Information Security at sunshine holdings
Real User
Top 5Leaderboard
Scalable but the stability could improve
Pros and Cons
  • "The solution can scale well."
  • "The stability of the solution could improve in an upcoming release."

What is our primary use case?

The solution is used to provide network access to users.

What is most valuable?

The solution can scale well.

What needs improvement?

The stability of the solution could improve in an upcoming release.

For how long have I used the solution?

I have been using Ruckus Wireless WAN for approximately one year.

What do I think about the stability of the solution?

The solution is stable but could improve.

I rate the stability of Ruckus Wireless WAN a seven out of ten.

What do I think about the scalability of the solution?

We have 30,000 users using this solution. The solution is being used extensively.

How are customer service and support?

We did contact technical support.

Which solution did I use previously and why did I switch?

I have not used a similar solution to Ruckus Wireless WAN.

How was the initial setup?

The solution took a couple of hours to deploy.

What about the implementation team?

Third-party assistance was required for the implementation of Ruckus Wireless WAN. We used two to three people for the deployment.

What was our ROI?

I have seen an ROI from using this solution.

What's my experience with pricing, setup cost, and licensing?

There is an annual license needed to use this solution. The pricing model is based on how many access points are used.

What other advice do I have?

I would recommend this solution to others.

I rate Ruckus Wireless WAN a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mujeeb Ahmed - PeerSpot reviewer
Sr. Solution Architect at a tech services company with 11-50 employees
Reseller
Consistent network connectivity, user-friendly GUI, and feature-rich
Pros and Cons
  • "There are numerous features, but what I like about Ruckus is that they have a good coverage range due to their BeamFlex technique."
  • "The documentation they do have is very difficult to understand. There should be some scenarios, deployments, complications, or techniques to follow. They are inadequate in that regard, and the documentation needs to be greatly improved."

What is our primary use case?

We are authorized distributors for Ruckus Wireless WAN.

I use Ruckus Wireless WAN and deploy it for my customers.

They use it for a variety of business cases, including the WiFi deployment for the business setup. If there are a lot of customers, with more than 100, or 200 branches, they prefer to have their own private cloud. They may want to deploy their own private cloud or simply use the public cloud. Corporate clients would prefer to use a virtual environment if they already have one; otherwise, they will opt for an on-premises hardware solution.

How has it helped my organization?

They have better WiFi coverage, in my opinion. The user has consistent network connectivity with no interruptions or business interruptions. 

They can use a voice video from the same device at the same time, and they have a great experience because my customers now have a greater number of our devices and are progressing to high-speed devices. 

My customer has requested that I increase the speed and bandwidth. They have achieved very high speed, stability, and reliability with the Ruckus deployment.

What is most valuable?

There are numerous features, but what I like about Ruckus is that they have a good coverage range due to their BeamFlex technique. When it comes to technology, we have a wide range of coverage in WiFi coverage scenarios. Based on that, we determine how many access points to allow in comparison to others. The BeamFLex+ is amazing. 

The demonstration and configuration of the GUI, are very easy. I don't have to be an expert on it. In terms of deployment, the GUI is very simple and user-friendly.

There are numerous other features, but this is one of the most impressive.

What needs improvement?

The method of documentation could be improved. To be honest, I don't like the documentation available on the Ruckus website. They are inserting multiple PDFs for each category of the PDF. There should be proper software with universal documentation. It is being done by a large number of vendors. They do not upload multiple documents in this manner. They only have one universal document. When you go there, you will find everything in one place. 

The documentation they do have is very difficult to understand. There should be some scenarios, deployments, complications, or techniques to follow. They are inadequate in that regard, and the documentation needs to be greatly improved.

The majority of WiFi competitors cover all of the features. WiFi standards have changed in response to the new versions. They compliment the new standards in the new versions or optimize it if there is a bug or a software release. However, in terms of the feature sets required in WiFi, I believe Ruckus has covered all of them.

For how long have I used the solution?

I have been working with Ruckus Wireless WAN for more than five years.

I'm using the 5.0. I use the older version as well, but the most recent one is 5.2.

It can be deployed both on-premises and in the Cloud.

I have also deployed it on a private and public cloud. I did not use the public cloud for the customer, but I did use it for some testing.

What do I think about the stability of the solution?

I am completely satisfied and have no reservations. I have no complaints about the performance or stability of Ruckus Wireless WAN.

What do I think about the scalability of the solution?

Ruckus Wireless WAN is scalable. A large number of devices can be scaled. If you already have a deployment, you can add more than 60 to the existing setup. They are related to the campus requirement, which is a very detailed part.

We have many customers who are using this solution. It is for corporate users, or anyone else. It's not just for IT professionals. It is available to everyone. There are no problems. You only require WiFi connectivity to use Ruckus WAN.

We may plan to increase our usage in the future, but not right now.

How was the initial setup?

The initial setup is easy. It is not complex.

The deployment time is determined by the end customer's work and requirements. 

If the customer is a small business, we can finish it in one or two days.  If a corporate deployment type is required, we will need to integrate with another vendor.  If there are any special requirements, it could be more than that. As a result, we anticipate a corporate requirements deployment taking longer than a week. 

If there are a hundred access points, the process will take longer. The number of access points may also be reduced. Essentially, the features vary depending on the features. If you see that they have basic feature requirements, we can finish it in one or two days at most.

The first thing we do is hold a site meeting. End-to-end site meeting with the end customer to understand what they want from the deployment, and what features they want to deploy. We conduct a thorough site survey. We verify the BOQ and check that everything is as it should be. We crosscheck the requirements, to determine the challenges.

Then we look at the site's construction and implementation, as well as the current state of the site. We will devise a strategy.

What about the implementation team?

The resellers will do the deployments, but if the reseller does not want to do it themselves, we will do it for them.

One person is more than enough for maintenance from a configuration standpoint, while two or three people are required for complete deployment and repair of the AP switches devices.

Technicians who will help us with mounting, follow-up, and other similar tasks.

What's my experience with pricing, setup cost, and licensing?

The cost of licensing varies. It is determined by the discounts offered.

What other advice do I have?

It is simple to implement, it works well, the performance is good, and easy to manage. I would definitely recommend it to others who are interested in using it.

From a WiFi perspective, I would rate Ruckus Wireless WAN a nine out of ten. I didn't give it a ten, because there is always some room to improve.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Owner / Chairman of the Board at NoWire Nordic AB
Real User
High availability, beneficial antenna technology, and many support methods
Pros and Cons
  • "The most valuable feature of Ruckus Wireless WAN is the antenna technology."
  • "Ruckus Wireless WAN we have a lot of component shortages in the world. This has impacted deliveries. We have large back orders of the solution."

What is our primary use case?

Ruckus Wireless WAN is used in hotels, schools, industrial warehouses, and camping areas for networking.

What is most valuable?

The most valuable feature of Ruckus Wireless WAN is the antenna technology.

What needs improvement?

Ruckus Wireless WAN we have a lot of component shortages in the world. This has impacted deliveries. We have large back orders of the solution.

For how long have I used the solution?

I have used Ruckus Wireless WAN within the last 12 months.

What do I think about the stability of the solution?

Ruckus Wireless WAN is stable. We do not have a lot of failures. We have installed the units that have been on for years and nothing has happened.

What do I think about the scalability of the solution?

Ruckus Wireless WAN is highly scalable. You can start with one and then expand up to 1,000. You only need to change the firmware of the access point and the management system.

How are customer service and support?

The support from Ruckus Wireless WAN is wonderful. They have phone, chat, and online web support.

Which solution did I use previously and why did I switch?

I have used many different kinds of similar solutions to Ruckus Wireless WAN. The one aspect that sets them apart from the other is the quality of the antennas. You can implement and design the networks in a very good fashion.

How was the initial setup?

The initial setup is Ruckus Wireless WAN simple, it is logical.

What about the implementation team?

The amount of people required to support Ruckus Wireless WAN depends on the requirements and what kind of business are you doing with it. We have large installations done by one person, but the ISP has to think about the first-line support. The configuration is not difficult it can be done by one person.

What's my experience with pricing, setup cost, and licensing?

The price of Ruckus Wireless WAN is in the middle price range compared to competitors. You will find Cisco is the most expensive, the second is HPE and Aruba, and the third is Ruckus Wireless WAN. You then have all the follower solutions.

The price of the solution can vary substantially. If you have the simplest access point, such as the model R350, or if you have a very advanced installation based in crowded areas with model R850, the pricing is very different.

What other advice do I have?

My advice to others is for them to try Ruckus Wireless WAN out, mostly as a cloud solution. That's a very good start. You can start with one or two access points and figure out if it's something that fits your needs.

I rate Ruckus Wireless WAN a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Distributor
PeerSpot user
reviewer1188324 - PeerSpot reviewer
IT PM at a university with 1,001-5,000 employees
Real User
Powerful access points with good coverage and throughput, with responsive support
Pros and Cons
  • "The actual wireless access points themselves are very powerful."
  • "Of course, we'd always like it to be cheaper, but that's for every product."

What is our primary use case?

We are a University and use this solution for our staff and students.

What is most valuable?

The actual wireless access points themselves are very powerful. We get very good coverage from just one access point. 

The throughput is very good and the centralized management is excellent. 

Also, the ease of deployment is very good.

What needs improvement?

There's nothing that anyone else is doing that the Ruckus doesn't do. 

If you compare to the market, I don't see room for improvement, to be honest. There's nothing feature-wise that I see with Ruckus that I think can be improved at the moment.

Of course, we'd always like it to be cheaper, but that's for every product.

For how long have I used the solution?

I have been working with Ruckus Wireless WAN for six years.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

It's scalable, just as we expected it to be.

We have 30,000 to 40,000 users.

How are customer service and technical support?

Technical support is excellent. They are very responsive, very flexible, and willing to listen to the customer. 

If we do have issues, we get escalated to senior support very quickly.

How was the initial setup?

It takes approximately three months to deploy.

We have a network team of approximately six people who not only support wireless, they support switches, firewalls, and load balancers. 

We have six people who support Ruckus as well as other areas. Three to four percent of the time, they are supporting issues with Ruckus.

What's my experience with pricing, setup cost, and licensing?

It's expensive but you get more coverage.

Which other solutions did I evaluate?

Approximately five years ago, we compared Ruckus with five other products in the market.

Even though the wireless access points are expensive, they tend to give you three times more coverage. We ended up with far fewer access points to support.

Some of the solutions we evaluated were Cisco, Aruba, HPE, and Juniper.

What other advice do I have?

I would definitely recommend this solution and tell others to use this product.

It's fantastic! I would rate Ruckus Wireless WAN a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Infrastructure Solutions Delivery Engineer at Bob Brown Software Design
MSP
A user-friendly product with simple configurations and stable connections
Pros and Cons
  • "The product is very user-friendly."
  • "The interface has to be more automated."

What is our primary use case?

I use the product for internet connectivity.

What is most valuable?

The product is very user-friendly. The configurations are very simple, and the connections are very stable.

What needs improvement?

The interface has to be more automated.

For how long have I used the solution?

I have been using the solution for 30 months.

What do I think about the stability of the solution?

I rate the solution’s stability an eight out of ten.

What do I think about the scalability of the solution?

I rate the product’s scalability a nine out of ten.

How was the initial setup?

I rate the ease of setup an eight out of ten.

What about the implementation team?

It took us two days to deploy the solution.

What's my experience with pricing, setup cost, and licensing?

I rate the pricing a six out of ten.

What other advice do I have?

I am using the latest version of the solution. I would recommend the solution to others. Overall, I rate the product a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Executive Engineer with 11-50 employees
Real User
Stable solution with an excellent virtual controller
Pros and Cons
  • "Ruckus Wireless WAN's best feature is its virtual controller."
  • "The controller could be made less complicated, so those who are less technically sound can maintain it."

What is our primary use case?

Ruckus Wireless WAN is used to provide Wi-Fi access.

What is most valuable?

Ruckus Wireless WAN's best feature is its virtual controller.

What needs improvement?

The controller could be made less complicated, so those who are less technically sound can maintain it.

For how long have I used the solution?

I've been using Ruckus Wireless WAN for almost five years.

What do I think about the stability of the solution?

Ruckus Wireless WAN is very stable - once it's deployed, it takes care of itself.

What do I think about the scalability of the solution?

Ruckus Wireless WAN is highly scalable.

How was the initial setup?

Physically, Ruckus Wireless WAN is easy to set up, but when it comes to the configuration and the top, it's quite challenging. It also takes more time to deploy than Ubiquiti.

What about the implementation team?

We used an in-house team.

What's my experience with pricing, setup cost, and licensing?

You have to pay for the controller with Ruckus, whereas with Ubiquiti, it comes for free.

What other advice do I have?

Ruckus Wireless WAN is a really good product, but the person deploying it may need a small amount of competence to do it successfully. I would rate it as eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user