The product could benefit from features like Cisco's, such as improved zoning and analytics tools. A tool combining features from both Ruckus and Cisco would be ideal.
IP Network Engineer at a computer software company with 1,001-5,000 employees
Simplifies network management and provides good technical support services
Pros and Cons
- "Its benefits include efficient zone deployment and access point distribution, simplifying network management."
- "The product could benefit from features like Cisco's, such as improved zoning and analytics tools."
What needs improvement?
For how long have I used the solution?
I have been working with Ruckus Wireless WAN for about two to three years.
How are customer service and support?
My experience with technical support has been good. Issues, such as license imports, were resolved within half an hour.
Which solution did I use previously and why did I switch?
Cisco excels in radio technology and troubleshooting, though it is more expensive. Ruckus is more cost-effective and user-friendly for basic needs.
Cisco is easier to integrate with third-party solutions due to my extensive experience. However, integration with Ruckus is also feasible.
Buyer's Guide
Ruckus Wireless WAN
May 2025

Learn what your peers think about Ruckus Wireless WAN. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
How was the initial setup?
The solution has been reliable in our setup.
What other advice do I have?
The platform's key features that impact network performance are multiple SSIDs, local switching, and mesh functionality. However, mesh is not recommended for high-traffic environments.
Its benefits include efficient zone deployment and access point distribution, simplifying network management.
I recommend it to others and rate it a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller

Regional Manager at Techser Power Solutions (P) Ltd
A simple to use solution for data application and internet access
Pros and Cons
- "Ruckus Wireless WAN is simple to use. Its coverage is better than other tools."
- "Ruckus Wireless WAN needs to improve its pricing."
What is our primary use case?
We use the solution for data application and internet access.
What is most valuable?
Ruckus Wireless WAN is simple to use. Its coverage is better than other tools.
What needs improvement?
Ruckus Wireless WAN needs to improve its pricing.
For how long have I used the solution?
I have been using the product for 10-15 years.
What do I think about the stability of the solution?
I rate Ruckus Wireless WAN's stability a ten out of ten.
What do I think about the scalability of the solution?
I rate the tool's scalability a seven out of ten.
How was the initial setup?
The tool's deployment is easy and can be completed in half an hour. One engineer is enough to handle the deployment.
What's my experience with pricing, setup cost, and licensing?
I rate the tool's pricing a seven out of ten.
What other advice do I have?
I rate Ruckus Wireless WAN an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Buyer's Guide
Ruckus Wireless WAN
May 2025

Learn what your peers think about Ruckus Wireless WAN. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
Junior Executive - Information Security at sunshine holdings
Scalable but the stability could improve
Pros and Cons
- "The solution can scale well."
- "The stability of the solution could improve in an upcoming release."
What is our primary use case?
The solution is used to provide network access to users.
What is most valuable?
The solution can scale well.
What needs improvement?
The stability of the solution could improve in an upcoming release.
For how long have I used the solution?
I have been using Ruckus Wireless WAN for approximately one year.
What do I think about the stability of the solution?
The solution is stable but could improve.
I rate the stability of Ruckus Wireless WAN a seven out of ten.
What do I think about the scalability of the solution?
We have 30,000 users using this solution. The solution is being used extensively.
How are customer service and support?
We did contact technical support.
Which solution did I use previously and why did I switch?
I have not used a similar solution to Ruckus Wireless WAN.
How was the initial setup?
The solution took a couple of hours to deploy.
What about the implementation team?
Third-party assistance was required for the implementation of Ruckus Wireless WAN. We used two to three people for the deployment.
What was our ROI?
I have seen an ROI from using this solution.
What's my experience with pricing, setup cost, and licensing?
There is an annual license needed to use this solution. The pricing model is based on how many access points are used.
What other advice do I have?
I would recommend this solution to others.
I rate Ruckus Wireless WAN a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Owner / Chairman of the Board at NoWire Nordic AB
High availability, beneficial antenna technology, and many support methods
Pros and Cons
- "The most valuable feature of Ruckus Wireless WAN is the antenna technology."
- "Ruckus Wireless WAN we have a lot of component shortages in the world. This has impacted deliveries. We have large back orders of the solution."
What is our primary use case?
Ruckus Wireless WAN is used in hotels, schools, industrial warehouses, and camping areas for networking.
What is most valuable?
The most valuable feature of Ruckus Wireless WAN is the antenna technology.
What needs improvement?
Ruckus Wireless WAN we have a lot of component shortages in the world. This has impacted deliveries. We have large back orders of the solution.
For how long have I used the solution?
I have used Ruckus Wireless WAN within the last 12 months.
What do I think about the stability of the solution?
Ruckus Wireless WAN is stable. We do not have a lot of failures. We have installed the units that have been on for years and nothing has happened.
What do I think about the scalability of the solution?
Ruckus Wireless WAN is highly scalable. You can start with one and then expand up to 1,000. You only need to change the firmware of the access point and the management system.
How are customer service and support?
The support from Ruckus Wireless WAN is wonderful. They have phone, chat, and online web support.
Which solution did I use previously and why did I switch?
I have used many different kinds of similar solutions to Ruckus Wireless WAN. The one aspect that sets them apart from the other is the quality of the antennas. You can implement and design the networks in a very good fashion.
How was the initial setup?
The initial setup is Ruckus Wireless WAN simple, it is logical.
What about the implementation team?
The amount of people required to support Ruckus Wireless WAN depends on the requirements and what kind of business are you doing with it. We have large installations done by one person, but the ISP has to think about the first-line support. The configuration is not difficult it can be done by one person.
What's my experience with pricing, setup cost, and licensing?
The price of Ruckus Wireless WAN is in the middle price range compared to competitors. You will find Cisco is the most expensive, the second is HPE and Aruba, and the third is Ruckus Wireless WAN. You then have all the follower solutions.
The price of the solution can vary substantially. If you have the simplest access point, such as the model R350, or if you have a very advanced installation based in crowded areas with model R850, the pricing is very different.
What other advice do I have?
My advice to others is for them to try Ruckus Wireless WAN out, mostly as a cloud solution. That's a very good start. You can start with one or two access points and figure out if it's something that fits your needs.
I rate Ruckus Wireless WAN a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
IT PM at a university with 1,001-5,000 employees
Powerful access points with good coverage and throughput, with responsive support
Pros and Cons
- "The actual wireless access points themselves are very powerful."
- "Of course, we'd always like it to be cheaper, but that's for every product."
What is our primary use case?
We are a University and use this solution for our staff and students.
What is most valuable?
The actual wireless access points themselves are very powerful. We get very good coverage from just one access point.
The throughput is very good and the centralized management is excellent.
Also, the ease of deployment is very good.
What needs improvement?
There's nothing that anyone else is doing that the Ruckus doesn't do.
If you compare to the market, I don't see room for improvement, to be honest. There's nothing feature-wise that I see with Ruckus that I think can be improved at the moment.
Of course, we'd always like it to be cheaper, but that's for every product.
For how long have I used the solution?
I have been working with Ruckus Wireless WAN for six years.
What do I think about the stability of the solution?
It's a stable solution.
What do I think about the scalability of the solution?
It's scalable, just as we expected it to be.
We have 30,000 to 40,000 users.
How are customer service and technical support?
Technical support is excellent. They are very responsive, very flexible, and willing to listen to the customer.
If we do have issues, we get escalated to senior support very quickly.
How was the initial setup?
It takes approximately three months to deploy.
We have a network team of approximately six people who not only support wireless, they support switches, firewalls, and load balancers.
We have six people who support Ruckus as well as other areas. Three to four percent of the time, they are supporting issues with Ruckus.
What's my experience with pricing, setup cost, and licensing?
It's expensive but you get more coverage.
Which other solutions did I evaluate?
Approximately five years ago, we compared Ruckus with five other products in the market.
Even though the wireless access points are expensive, they tend to give you three times more coverage. We ended up with far fewer access points to support.
Some of the solutions we evaluated were Cisco, Aruba, HPE, and Juniper.
What other advice do I have?
I would definitely recommend this solution and tell others to use this product.
It's fantastic! I would rate Ruckus Wireless WAN a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managing Director at SiT Global GmbH
Simple to use, great for outdoor usage and easy to disguise
Pros and Cons
- "The most valuable aspect of the solution is the size of the outdoor access points. It's great and you can disguise them quite well."
- "The pricing, when compared to Ubiquiti, isn't competitive enough. If you want to have a Government or Public sector client they will ask why they should pay 200 euros if they can get something for 40 euros."
What is our primary use case?
The solution is mainly used by carriers or for government usage. It's not really designed for normal usage.
What is most valuable?
The most valuable aspect of the solution is the size of the outdoor access points. It's great and you can disguise them quite well.
The solution is quite simple to use.
The virtual controller is doing a fine job.
For outdoor usage, I prefer Ruckus. It's the best of all the solutions.
What needs improvement?
The only issue with the solution is that there is quite a lot of strong competition. It's very difficult to get a government or large public enterprise to buy Ruckus or Aruba over, say, Ubiquiti, which is the standard here. For example, we just lost a Ruckus deal against Ubiquiti.
At this stage, there are only minor improvements needed. Overall it's a very good product.
For how long have I used the solution?
I've been using the solution for two to three years. However, I only use it occasionally. It's very rare that I actually use the product.
What do I think about the stability of the solution?
We've had absolutely zero technical issues. The solution is very stable. It's worked fine ever since the integration entered into ClearPass. Ever since then, the radius attributes work fine now.
What do I think about the scalability of the solution?
We haven't had any issues with scalability. The solution has been fine in that sense.
How are customer service and technical support?
I haven't been in regular contact with technical support. The last time I might have contacted them was about three years ago. We had an issue when we were trying to integrate Ruckus into ClearPass on Aruba into the ClearPass radio system. That was solved, however. The issue was that at the time Ruckus didn't accept all the attributes.
These days, it's my understanding that they are very good at assisting clients. We're satisfied with their level of service when we need to work with them.
How was the initial setup?
Integration, if you're lucky, only takes a week or less.
What about the implementation team?
We're implementors as well as resellers. We handle the implementation for our clients.
What's my experience with pricing, setup cost, and licensing?
The pricing, when compared to Ubiquiti, isn't competitive enough. If you want to have a Government or Public sector client they will ask why they should pay 200 euros if they can get something for 40 euros.
What other advice do I have?
We're Ruckus reseller and implementors.
This solution is very high-quality. I'd advise other organizations to look for the best solutions for their situation. However, I know how difficult this is to sell. It's difficult to sell quality when organizations just want to see the price tag. This is especially true in the government and public sector, that are always constrained by budgets.
I'd rate the solution eight out of ten.
It's a very good product. It's a high-end product and it plays in the right league. We do have customers who are willing to spend money, but it's very difficult to find these jobs nowadays.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Infrastructure Solutions Delivery Engineer at Bob Brown Software Design
A user-friendly product with simple configurations and stable connections
Pros and Cons
- "The product is very user-friendly."
- "The interface has to be more automated."
What is our primary use case?
I use the product for internet connectivity.
What is most valuable?
The product is very user-friendly. The configurations are very simple, and the connections are very stable.
What needs improvement?
The interface has to be more automated.
For how long have I used the solution?
I have been using the solution for 30 months.
What do I think about the stability of the solution?
I rate the solution’s stability an eight out of ten.
What do I think about the scalability of the solution?
I rate the product’s scalability a nine out of ten.
How was the initial setup?
I rate the ease of setup an eight out of ten.
What about the implementation team?
It took us two days to deploy the solution.
What's my experience with pricing, setup cost, and licensing?
I rate the pricing a six out of ten.
What other advice do I have?
I am using the latest version of the solution. I would recommend the solution to others. Overall, I rate the product a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Executive Engineer with 11-50 employees
Stable solution with an excellent virtual controller
Pros and Cons
- "Ruckus Wireless WAN's best feature is its virtual controller."
- "The controller could be made less complicated, so those who are less technically sound can maintain it."
What is our primary use case?
Ruckus Wireless WAN is used to provide Wi-Fi access.
What is most valuable?
Ruckus Wireless WAN's best feature is its virtual controller.
What needs improvement?
The controller could be made less complicated, so those who are less technically sound can maintain it.
For how long have I used the solution?
I've been using Ruckus Wireless WAN for almost five years.
What do I think about the stability of the solution?
Ruckus Wireless WAN is very stable - once it's deployed, it takes care of itself.
What do I think about the scalability of the solution?
Ruckus Wireless WAN is highly scalable.
How was the initial setup?
Physically, Ruckus Wireless WAN is easy to set up, but when it comes to the configuration and the top, it's quite challenging. It also takes more time to deploy than Ubiquiti.
What about the implementation team?
We used an in-house team.
What's my experience with pricing, setup cost, and licensing?
You have to pay for the controller with Ruckus, whereas with Ubiquiti, it comes for free.
What other advice do I have?
Ruckus Wireless WAN is a really good product, but the person deploying it may need a small amount of competence to do it successfully. I would rate it as eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Buyer's Guide
Download our free Ruckus Wireless WAN Report and get advice and tips from experienced pros
sharing their opinions.
Updated: May 2025
Product Categories
Wireless WANPopular Comparisons
Ubiquiti Wireless
Cambium Networks Wireless WAN
Aruba Networks Wireless WAN
Fortinet FortiExtender
HPE Wireless WAN
Buyer's Guide
Download our free Ruckus Wireless WAN Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- Is Ubiquiti Wireless better than Ruckus Wireless WAN?
- Ruckus Wireless WAN? Why or why not?
- When evaluating Wireless WAN, what aspect do you think is the most important to look for?
- Does Avaya have a Wireless future?
- What is your experience with 802.1X when using EnGenius WAP/switch with Cisco ISE 2.1?
- Why is Wireless WAN important for companies?