Ruckus Wireless WAN Reviews

We use Ruckus Wireless WAN for business purposes, particularly in health institutions such as nursing homes and hospitals. Our users are mainly nurses who use their mobile devices, including long-term residents who need private and safe wireless access.

What I like best about Ruckus Wireless WAN is easy administration. After installation, you'll benefit from how easy it is to administer the product.

I also like that the product can cover the whole area with just a few endpoints.

What needs improvement in Ruckus Wireless WAN is the initial setup. It could be easier.

Availability is also another area for improvement in the product.

Another huge disadvantage of Ruckus Wireless WAN is the cost you must continuously pay for the licenses.

I've been working with Ruckus Wireless WAN for three years now.

Ruckus Wireless WAN is very stable and has no problems with stability.

Ruckus Wireless WAN is a scalable solution.

I have no direct contact with the Ruckus Wireless WAN technical support team. A different person directly contacts the support team, but I have not heard any bad feedback. Ruckus support isn't the best in response time, but it's okay, technical support-wise.

We purchase Ruckus Wireless WAN whenever we have a high percentage of usage, where many people have access points, for example. For countries with lower densities where the wireless WAN is primarily used for business purposes, we use cheaper solutions than Ruckus Wireless WAN.

The initial setup for Ruckus Wireless WAN was challenging.

Compared with Cisco Wireless WAN, the pricing for Ruckus Wireless WAN is two out of five. Ruckus Wireless WAN is twice the price of Cisco Wireless WAN.

My company is currently using Ruckus Wireless WAN.

I'm responsible for several countries, with the leading country focused on Ruckus Wireless WAN. In contrast, a decision has yet to be made in other countries, so other countries use different equipment. For some countries, my company is still deciding which vendors to work with, in this case, WiFi access points.

The management console for the WiFi access points is on-premise, and Ruckus Wireless WAN is deployed on-premises.

As my company has ninety facilities, its users of Ruckus Wireless WAN reach approximately three thousand to four thousand.

I would rate Ruckus Wireless WAN as eight out of ten because the functionality is excellent. The stability is great. You also get high reliability from the product. I can't rate it a ten, though, because of its price and you need to pay continuously.

I recommend the product to others for specific use cases. A disadvantage is that Ruckus Wireless WAN isn't always available. You can reserve it, but you can't buy it instantly, particularly in higher volumes. For a new nursing home, my company needs to buy forty to sixty at once, but that can't be done.

My company has no partnership with Ruckus.

We are authorized distributors for Ruckus Wireless WAN.

I use Ruckus Wireless WAN and deploy it for my customers.

They use it for a variety of business cases, including the WiFi deployment for the business setup. If there are a lot of customers, with more than 100, or 200 branches, they prefer to have their own private cloud. They may want to deploy their own private cloud or simply use the public cloud. Corporate clients would prefer to use a virtual environment if they already have one; otherwise, they will opt for an on-premises hardware solution.

They have better WiFi coverage, in my opinion. The user has consistent network connectivity with no interruptions or business interruptions. 

They can use a voice video from the same device at the same time, and they have a great experience because my customers now have a greater number of our devices and are progressing to high-speed devices. 

My customer has requested that I increase the speed and bandwidth. They have achieved very high speed, stability, and reliability with the Ruckus deployment.

There are numerous features, but what I like about Ruckus is that they have a good coverage range due to their BeamFlex technique. When it comes to technology, we have a wide range of coverage in WiFi coverage scenarios. Based on that, we determine how many access points to allow in comparison to others. The BeamFLex+ is amazing. 

The demonstration and configuration of the GUI, are very easy. I don't have to be an expert on it. In terms of deployment, the GUI is very simple and user-friendly.

There are numerous other features, but this is one of the most impressive.

The method of documentation could be improved. To be honest, I don't like the documentation available on the Ruckus website. They are inserting multiple PDFs for each category of the PDF. There should be proper software with universal documentation. It is being done by a large number of vendors. They do not upload multiple documents in this manner. They only have one universal document. When you go there, you will find everything in one place. 

The documentation they do have is very difficult to understand. There should be some scenarios, deployments, complications, or techniques to follow. They are inadequate in that regard, and the documentation needs to be greatly improved.

The majority of WiFi competitors cover all of the features. WiFi standards have changed in response to the new versions. They compliment the new standards in the new versions or optimize it if there is a bug or a software release. However, in terms of the feature sets required in WiFi, I believe Ruckus has covered all of them.

I have been working with Ruckus Wireless WAN for more than five years.

I'm using the 5.0. I use the older version as well, but the most recent one is 5.2.

It can be deployed both on-premises and in the Cloud.

I have also deployed it on a private and public cloud. I did not use the public cloud for the customer, but I did use it for some testing.

I am completely satisfied and have no reservations. I have no complaints about the performance or stability of Ruckus Wireless WAN.

Ruckus Wireless WAN is scalable. A large number of devices can be scaled. If you already have a deployment, you can add more than 60 to the existing setup. They are related to the campus requirement, which is a very detailed part.

We have many customers who are using this solution. It is for corporate users, or anyone else. It's not just for IT professionals. It is available to everyone. There are no problems. You only require WiFi connectivity to use Ruckus WAN.

We may plan to increase our usage in the future, but not right now.

The initial setup is easy. It is not complex.

The deployment time is determined by the end customer's work and requirements. 

If the customer is a small business, we can finish it in one or two days.  If a corporate deployment type is required, we will need to integrate with another vendor.  If there are any special requirements, it could be more than that. As a result, we anticipate a corporate requirements deployment taking longer than a week. 

If there are a hundred access points, the process will take longer. The number of access points may also be reduced. Essentially, the features vary depending on the features. If you see that they have basic feature requirements, we can finish it in one or two days at most.

The first thing we do is hold a site meeting. End-to-end site meeting with the end customer to understand what they want from the deployment, and what features they want to deploy. We conduct a thorough site survey. We verify the BOQ and check that everything is as it should be. We crosscheck the requirements, to determine the challenges.

Then we look at the site's construction and implementation, as well as the current state of the site. We will devise a strategy.

The resellers will do the deployments, but if the reseller does not want to do it themselves, we will do it for them.

One person is more than enough for maintenance from a configuration standpoint, while two or three people are required for complete deployment and repair of the AP switches devices.

Technicians who will help us with mounting, follow-up, and other similar tasks.

The cost of licensing varies. It is determined by the discounts offered.

It is simple to implement, it works well, the performance is good, and easy to manage. I would definitely recommend it to others who are interested in using it.

From a WiFi perspective, I would rate Ruckus Wireless WAN a nine out of ten. I didn't give it a ten, because there is always some room to improve.

We use Ruckus Wireless as a wireless solution here and for switching as well. They are also great for outdoor connectivity.

It's great for the hospitality industry. We mainly deployed it here in the hospitality industry as they are very concerned about their customers in hotels. They stay there for leisure, so they don't want any complaints about their WiFi solutions. We mainly deployed them in five-star hotels and in sports facilities. 

We deploy them in our universities where there are a large number of students with multiple devices (laptops, mobile phones, smartwatches). They need a strong, robust solution for WiFi, so we use Ruckus Wireless. 

We rate them very high. We found it a very robust solution.  

I like the smart roaming feature. It is very valuable for us. Nowadays, people use video conferencing on phones and for Zoom meetings, so, while walking on campus or in a hotel, people experience no disconnection while using Ruckus Wireless. It literally helps us give a better experience to the end user.

The initial setup isn't complex. 

It's stable.

The solution can scale. 

The solution offers good security.

The pricing is fair. It's competitive. 

We found the technical support to be helpful.

In my region, I want to increase its distribution channel. We have one sole distributor here in our region. To have multiple distributors here would be very helpful to improve the supply chain. We need better access to stock.

I've been working with the solution for around seven years. 

It is a very stable product. We work on Cisco, Huawei, Aruba, and different wireless solutions, however, as a technical person, I find that Ruckus is one of the most stable products I have experienced.

It has great scalability options. They have controllers that support 3000 APs, so it is more than enough. 

The number of users can easily be ten to 20,000 in a larger-scale network. It is not an issue having a number of users. It is a very scalable solution.

We have used support and find them very helpful. We get service from nine to five, and even after five, if we need assistance, we can get help.

We also work with Cisco, Huawei, Aruba, and different wireless solutions.

We use Cisco here mainly in the market. Cisco was the leading product in switching and wireless before, or rather, Cisco and Aruba. Aruba is HP, and Aruba is a very strong product. However, when we started doing Ruckus, we grew more satisfied selling Ruckus as the more stable product. With a better product, we win the customer's trust and their businesses.

Initially, it's not so complex to implement. For a technical guy, it's normal. It's like every other solution; it's not very complex.

Depending on the setup, for a normal deployment, which would be two to five devices for a smaller-sized office, we can do it in one day.

We have five to ten team members trained on this, and multiple other products (including Sophos, FortiGate, and Cisco) and they can perform deployment and maintenance tasks.

How much staff you need for each deployment depends on the magnitude of the project. Normally, one engineer and one technician are enough for a deployment, which contains WiFi configuration in placement. However, in a case where cabling and infrastructure are needed, we need a different team. It depends on how much cabling is required. Depending on the requirements, we plan the project accordingly.

We can handle the setup in-house. We don't need any consultants to help us.

The licensing has different versions. Licenses are perpetual, you have to only buy one. However, they have support costs that are charged yearly for three years or five years. You have to buy the support for the license.

If you compare it to a similar kind of solution, the pricing is very competitive.

As a service provider, we have deployed many Ruckus solutions here in our country.

We mainly use its newer versions, which are WiFi six supported R550 and R650. These are the fastest-selling products. We normally sell R550 and R650 to our customers.

I'd recommend the solution to others. I'd rate the solution eight out of ten. 

The primary objective of these devices is to provide Wifi or a wireless environment.

We’ve had a wonderful experience so far.

It usually operates on mass technology, which is good. It has a controller, and you can control overall the map work or the equipment performance through that controller very efficiently. It has quite good bandwidth availability to accommodate many concurrent users.

It’s a stable solution. It’s reliable.

The solution is scalable.

I don't see anything which I can say there was a negative point for this product. In the last few years, we have never experienced any failure or any problem with this product.

The initial setup is complex.

We’ve been using the solution for the last five years.

The solution is stable and has been problem-free. It’s reliable. There are no bugs and issues. IT works smoothly and efficiently.

We have more than 200 users some days.

The scalability has been good so far.

We do plan to increase usage. We are adding some new areas, locations, and offices. We already have planned to deploy these. We’ve had excellent experiences over the past five years. We shall be extending a similar solution to the new locations.

Technical support is good. Sometimes we have to upgrade the firmware. At the time, we needed to upgrade the firmware, so we contacted the service teams and did everything. They are professional. We pay them and get good service. It’s not free. We have to pay.

We did use something in a previous building.

I have some experience with Cisco.

The implementation was complex. The setup was done in a multi-story building. Setting up the whole environment so that the different areas, different zones, and different localities we covered was a challenge. We had to work in quite a bit of detail. That was the concern at the time. You have to go into details so that you can manage it well.

The deployment was in two parts. One is the physical part, where we must deploy all equipment and the configuration part. The configuration took just one day to complete. The deployment part, over a multi-story building, took some time. It took maybe four to seven days. I don't remember exactly.

Since it was a new setup, it was a new environment; we had plenty of time to set up everything. That gave us quite enough room to cover any challenges which we faced. That said, being new, this was the first time that we were using this product. It took some time to understand some of the functions and some of the features of that product.

The deployment and maintenance is a one-person job. There isn’t much maintenance required. Sometimes if we see something overloaded or some switch is actually crowded, or if we connect with more users than the connections, we have to look at that. However, there's nothing much that we have to keep an eye on.

We had some local support available. With that help, the setup was no big challenge.

The deployment was kind of a mix of in-house versus outside assistance. Five years back, this was a new product for us. Based on the global reviews of this product, we took the decision to get some help.

We have witnessed an ROI. We saw an ROI after three or four years.

We pay a licensing fee on a yearly basis. It's for the support, what we’re paying for.

It’s moderately priced. I’d rate it 2.5 out of five in terms of affordability.

There are no additional costs involved.

We had other options in mind. We have a setup that is 15 years old. Before this, there were other equipment and hardware. This was a switch over to a new building and this actually caused us to switch over to new infrastructure.

If a potential new customer wants scalability, reliability, or efficiency, this one may be a better choice.

I’d rate the solution eight out of ten. There could be some improvements made in the future. However, I am mostly happy with the product.

We’re end-users of the product.

The primary use case is to provide indoor and outdoor connectivity to our network.

The best feature is its ability to act as an outdoor local access point. We can deploy it on a tower or building, supplying local network connectivity. It is not restricted to an indoor environment, as is the case with some vendors.

The connectivity, speed, and reliability are very good.

Technical support is something that needs to be improved.

Ruckus needs to develop newer models that support cloud technologies. For example, they have a physical controller for these devices but I would like to see a cloud-based controller.

I had been working with Ruckus Wireless WAN for two years.

My current company does not use this product.

Stability-wise, it is perfect.

This is a scalable product.

The technical support team needs to be improved. They should have field engineers, as opposed to only people available to support the backend.

Having the ability to arrange for a reliable on-site engineer would be helpful.

I would rate the technical support a four out of five. 

Positive

The initial setup is easy. It took us approximately 30 minutes to deploy.

I would budget between 30 and 60 minutes for installation and setup.

This product is worth the money that is spent on licensing fees.

In summary, this is a good product and I recommend the Ruckus outdoor devices. They have good support for this line of access points.

I would rate this solution an eight out of ten.

I have not found any issues with the solution so far. Whenever I encounter an issue, I chat with support and open a ticket. I have found the communication, hardware, and time to be fine. I have not found any issue in communicating and getting a service. However, the pricing of the solution is very high. I have found Aruba to be cheaper compared to Ruckus. I believe that there should be a reasonable difference in price in the market.

I have not used the location services feature. I don’t know how to monitor it. Cisco has a working Aruba where the latter also has a server. I have not used the monitoring tools either.

I have been using Ruckus Wireless WAN for more than ten years. We are resellers of the solution.

The tool offers stable, reliable, and consistent connectivity over WiFi.

The solution is scalable.

Technical support was helpful. I had sought technical support over one report three to four months back. They were fine. I would rate the technical support between eight to nine.

The initial setup is very easy and you can customize it as per the customer’s LAN and WAN requirements. The installation is different from client to client. It depends on the physical condition to install or finish the project.

I have a couple of people who do the physical deployment while I handle the configuration and server settings.

We do a survey where we ask customers about the kind of WiFi service that they are going to use like voice service, data service, etc. After the survey, we generate a heatmap using my account in the zone planner. I forward the report to the presales team after which they forward the quotation to the customer. If the customer approves the quotation, we go ahead with the installation.

The point where we get stuck is when the customer asks for multiple quotations. When we provide multiple quotations, there is a high chance of customization.

I am not satisfied with the pricing of the solution.

I would rate the solution a nine out of ten. We are the resellers of the solution and we work with it on an infrastructure level. I have experience in the installation of the solution. I have installed ZoneDirector 1200, SmartZone 100, Wi-Fi 5, Wi-Fi 6, and a couple of access panels. You can trust and rely on the consistency and reliability of Ruckus Wireless WAN on the WiFi. I had instances where customers had asked me to replace the competitor products with Ruckus.

I have been working with WiFi for more than 17 years. I am not able to convince customers because of the pricing of the solution. Otherwise, we could have sold lots of this tool to the customers. We provide maintenance to our customers. There is also no specific maintenance required for this solution since I have installed a couple of solutions for customers and they are working fine. There is no maintenance required to upgrade until the customer complains that ‘We do not upgrade anything and all the soft software is available on this.'

Ruckus has multiple radios. Therefore, it supports high speed for users and clients. Other vendors have fluctuations in speed. The main thing about Ruckus is that you can trust it and rely on its speed. I am simply satisfied with it.

Ruckus Wireless WAN is used in hotels, schools, industrial warehouses, and camping areas for networking.

The most valuable feature of Ruckus Wireless WAN is the antenna technology.

Ruckus Wireless WAN we have a lot of component shortages in the world. This has impacted deliveries. We have large back orders of the solution.

I have used Ruckus Wireless WAN within the last 12 months.

Ruckus Wireless WAN is stable. We do not have a lot of failures. We have installed the units that have been on for years and nothing has happened.

Ruckus Wireless WAN is highly scalable. You can start with one and then expand up to 1,000. You only need to change the firmware of the access point and the management system.

The support from Ruckus Wireless WAN is wonderful. They have phone, chat, and online web support.

I have used many different kinds of similar solutions to Ruckus Wireless WAN. The one aspect that sets them apart from the other is the quality of the antennas. You can implement and design the networks in a very good fashion.

The initial setup is Ruckus Wireless WAN simple, it is logical.

The amount of people required to support Ruckus Wireless WAN depends on the requirements and what kind of business are you doing with it. We have large installations done by one person, but the ISP has to think about the first-line support. The configuration is not difficult it can be done by one person.

The price of Ruckus Wireless WAN is in the middle price range compared to competitors. You will find Cisco is the most expensive, the second is HPE and Aruba, and the third is Ruckus Wireless WAN. You then have all the follower solutions.

The price of the solution can vary substantially. If you have the simplest access point, such as the model R350, or if you have a very advanced installation based in crowded areas with model R850, the pricing is very different.

My advice to others is for them to try Ruckus Wireless WAN out, mostly as a cloud solution. That's a very good start. You can start with one or two access points and figure out if it's something that fits your needs.

I rate Ruckus Wireless WAN a ten out of ten.

We use the solution for data application and internet access. 

Ruckus Wireless WAN is simple to use. Its coverage is better than other tools. 

Ruckus Wireless WAN needs to improve its pricing. 

I have been using the product for 10-15 years. 

I rate Ruckus Wireless WAN's stability a ten out of ten. 

I rate the tool's scalability a seven out of ten. 

The tool's deployment is easy and can be completed in half an hour. One engineer is enough to handle the deployment. 

I rate the tool's pricing a seven out of ten. 

I rate Ruckus Wireless WAN an eight out of ten.