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VIKASGUPTA - PeerSpot reviewer
CIO & HEAD IT at a energy/utilities company with 51-200 employees
Real User
Top 20
Nov 29, 2023
A highly stable and easy-to-use solution that provides good technical support
Pros and Cons
  • "Ruckus Wireless WAN is an easy-to-use solution."
  • "The solution's AI offering and pricing could be improved."

What is our primary use case?

We use Ruckus Wireless WAN for connectivity.

What is most valuable?

Ruckus Wireless WAN is an easy-to-use solution.

What needs improvement?

The solution's AI offering and pricing could be improved.

For how long have I used the solution?

I have been using Ruckus Wireless WAN for three years.

Buyer's Guide
Ruckus Wireless WAN
December 2025
Learn what your peers think about Ruckus Wireless WAN. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,927 professionals have used our research since 2012.

What do I think about the stability of the solution?

I rate Ruckus Wireless WAN ten out of ten for stability.

What do I think about the scalability of the solution?

Around 400 users are using the solution in our organization on a daily basis.

I rate Ruckus Wireless WAN ten out of ten for scalability.

How was the initial setup?

The solution's initial setup is easy. I rate Ruckus Wireless WAN ten out of ten for the ease of its initial setup.

What about the implementation team?

We implemented the solution through a third-party integrator. Two people are required to deploy the solution. The solution's deployment took a few hours.

What's my experience with pricing, setup cost, and licensing?

On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing a six out of ten.

What other advice do I have?

The solution is maintained by one person in our organization.

Overall, I rate Ruckus Wireless WAN ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mehrdad Sheik - PeerSpot reviewer
Vice President, Client Solutions & Services at a tech services company with 1-10 employees
Real User
Oct 6, 2023
Provides a valuable unleashed feature and good stability
Pros and Cons
  • "Ruckus Wireless WAN’s most valuable feature is unleashed."
  • "There could be more power supply for the radio features."

What is our primary use case?

We use the product to provide WiFi connectivity to hotels and large buildings.

How has it helped my organization?

The product’s unleashed feature works as an access point and WiFi controller. We don’t require an extra set of hardware or any licensing with it.

What is most valuable?

Ruckus Wireless WAN’s most valuable feature is unleashed.

What needs improvement?

There could be more power supply for the radio features. This particular area of the product needs improvement. They should add a reset factory feature without resetting IP addresses as well.

For how long have I used the solution?

We have been Ruckus Wireless WAN for at least eight years. At present, we use the latest version.

What do I think about the stability of the solution?

I rate the product’s stability a ten out of ten.

What do I think about the scalability of the solution?

I rate the product’s scalability a ten out of ten.

Which solution did I use previously and why did I switch?

I have used HP before. We switched to Ruckus Wireless WAN, especially for its advanced radio features. I have also used less expensive products. We encountered a lot of field failures using them. For our business model, if we have failures in the field, it is a very expensive product.

How was the initial setup?

The initial setup process is very simple.

What was our ROI?

The product generates a return on investment for us. We have been using it for eight years and it is still working. 

What's my experience with pricing, setup cost, and licensing?

The product has competitive pricing, but always a little low price is better.

What other advice do I have?

We haven’t contacted the technical support team, as we don’t have failures in the field. It is a solid product. I advise others to do a site survey and a well-thought-out design.

I rate Ruckus Wireless WAN a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Ruckus Wireless WAN
December 2025
Learn what your peers think about Ruckus Wireless WAN. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,927 professionals have used our research since 2012.
Technical manager at a tech services company with 11-50 employees
Real User
Sep 20, 2023
Suitable for enterprise environments and easy to setup
Pros and Cons
  • "It's highly scalable as long as the licenses are in place. You can expand it easily."
  • "Pricing is an area for improvement. The devices are relatively expensive."

What is our primary use case?

We primarily use it for enterprise environments, including home, hotspots, and hot zones.

What is most valuable?

The product performs exceptionally well. They provide stable performance. While there might be limited information available, they are among the best Wi-Fi solutions I've encountered.

What needs improvement?

Pricing is an area for improvement. The devices are relatively expensive.

For how long have I used the solution?

I have been using it for a couple of years. 

What do I think about the stability of the solution?

Stability is very good and rock solid. I would rate the stability a nine out of ten.

What do I think about the scalability of the solution?

It's highly scalable as long as the licenses are in place. You can expand it easily.

We primarily set it up for customers, and we have deployments of up to 2,000 users.

We do have plans to expand the user base.

Which solution did I use previously and why did I switch?

We considered Extreme, Cisco and Juniper before choosing Ruckus.

How was the initial setup?

The setup is quite straightforward and very easy.

What about the implementation team?

The deployment involves setting up the controller and deploying the wireless units at the specified locations. It's relatively straightforward.

We have an in-house engineer who handles the deployment. We mostly use on-premises deployment.

What was our ROI?

The ROI is quite good, despite the initial cost being somewhat expensive.

What's my experience with pricing, setup cost, and licensing?

There is licensing involved. For on-premises, it's a one-time purchase, albeit relatively expensive.

You only need to pay for license management. There are no additional costs. 

What other advice do I have?

Overall, I would rate the solution a nine out of ten. I would definitely recommend using this solution.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Aqeel Junaid - PeerSpot reviewer
Junior Executive - Information Security at a financial services firm with 1,001-5,000 employees
Real User
Top 5Leaderboard
Feb 28, 2023
Scalable but the stability could improve
Pros and Cons
  • "The solution can scale well."
  • "The stability of the solution could improve in an upcoming release."

What is our primary use case?

The solution is used to provide network access to users.

What is most valuable?

The solution can scale well.

What needs improvement?

The stability of the solution could improve in an upcoming release.

For how long have I used the solution?

I have been using Ruckus Wireless WAN for approximately one year.

What do I think about the stability of the solution?

The solution is stable but could improve.

I rate the stability of Ruckus Wireless WAN a seven out of ten.

What do I think about the scalability of the solution?

We have 30,000 users using this solution. The solution is being used extensively.

How are customer service and support?

We did contact technical support.

Which solution did I use previously and why did I switch?

I have not used a similar solution to Ruckus Wireless WAN.

How was the initial setup?

The solution took a couple of hours to deploy.

What about the implementation team?

Third-party assistance was required for the implementation of Ruckus Wireless WAN. We used two to three people for the deployment.

What was our ROI?

I have seen an ROI from using this solution.

What's my experience with pricing, setup cost, and licensing?

There is an annual license needed to use this solution. The pricing model is based on how many access points are used.

What other advice do I have?

I would recommend this solution to others.

I rate Ruckus Wireless WAN a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Saad Qaiser - PeerSpot reviewer
Manager (Network Design) at a tech services company with 51-200 employees
Real User
Top 5
Nov 8, 2022
Robust with helpful support, and fair pricing
Pros and Cons
  • "We found the technical support to be helpful."
  • "We have one sole distributor here in our region. To have multiple distributors here would be very helpful to improve the supply chain."

What is our primary use case?

We use Ruckus Wireless as a wireless solution here and for switching as well. They are also great for outdoor connectivity.

It's great for the hospitality industry. We mainly deployed it here in the hospitality industry as they are very concerned about their customers in hotels. They stay there for leisure, so they don't want any complaints about their WiFi solutions. We mainly deployed them in five-star hotels and in sports facilities. 

We deploy them in our universities where there are a large number of students with multiple devices (laptops, mobile phones, smartwatches). They need a strong, robust solution for WiFi, so we use Ruckus Wireless. 

What is most valuable?

We rate them very high. We found it a very robust solution.  

I like the smart roaming feature. It is very valuable for us. Nowadays, people use video conferencing on phones and for Zoom meetings, so, while walking on campus or in a hotel, people experience no disconnection while using Ruckus Wireless. It literally helps us give a better experience to the end user.

The initial setup isn't complex. 

It's stable.

The solution can scale. 

The solution offers good security.

The pricing is fair. It's competitive. 

We found the technical support to be helpful.

What needs improvement?

In my region, I want to increase its distribution channel. We have one sole distributor here in our region. To have multiple distributors here would be very helpful to improve the supply chain. We need better access to stock.

For how long have I used the solution?

I've been working with the solution for around seven years. 

What do I think about the stability of the solution?

It is a very stable product. We work on Cisco, Huawei, Aruba, and different wireless solutions, however, as a technical person, I find that Ruckus is one of the most stable products I have experienced.

What do I think about the scalability of the solution?

It has great scalability options. They have controllers that support 3000 APs, so it is more than enough. 

The number of users can easily be ten to 20,000 in a larger-scale network. It is not an issue having a number of users. It is a very scalable solution.

How are customer service and support?

We have used support and find them very helpful. We get service from nine to five, and even after five, if we need assistance, we can get help.

Which solution did I use previously and why did I switch?

We also work with Cisco, Huawei, Aruba, and different wireless solutions.

We use Cisco here mainly in the market. Cisco was the leading product in switching and wireless before, or rather, Cisco and Aruba. Aruba is HP, and Aruba is a very strong product. However, when we started doing Ruckus, we grew more satisfied selling Ruckus as the more stable product. With a better product, we win the customer's trust and their businesses.

How was the initial setup?

Initially, it's not so complex to implement. For a technical guy, it's normal. It's like every other solution; it's not very complex.

Depending on the setup, for a normal deployment, which would be two to five devices for a smaller-sized office, we can do it in one day.

We have five to ten team members trained on this, and multiple other products (including Sophos, FortiGate, and Cisco) and they can perform deployment and maintenance tasks.

How much staff you need for each deployment depends on the magnitude of the project. Normally, one engineer and one technician are enough for a deployment, which contains WiFi configuration in placement. However, in a case where cabling and infrastructure are needed, we need a different team. It depends on how much cabling is required. Depending on the requirements, we plan the project accordingly.

What about the implementation team?

We can handle the setup in-house. We don't need any consultants to help us.

What's my experience with pricing, setup cost, and licensing?

The licensing has different versions. Licenses are perpetual, you have to only buy one. However, they have support costs that are charged yearly for three years or five years. You have to buy the support for the license.

If you compare it to a similar kind of solution, the pricing is very competitive.

What other advice do I have?

As a service provider, we have deployed many Ruckus solutions here in our country.

We mainly use its newer versions, which are WiFi six supported R550 and R650. These are the fastest-selling products. We normally sell R550 and R650 to our customers.

I'd recommend the solution to others. I'd rate the solution eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Marko Pirc - PeerSpot reviewer
IP Network Engineer at a computer software company with 1,001-5,000 employees
Reseller
Top 20
Aug 20, 2024
Simplifies network management and provides good technical support services 
Pros and Cons
  • "Its benefits include efficient zone deployment and access point distribution, simplifying network management."
  • "The product could benefit from features like Cisco's, such as improved zoning and analytics tools."

What needs improvement?

The product could benefit from features like Cisco's, such as improved zoning and analytics tools. A tool combining features from both Ruckus and Cisco would be ideal.

For how long have I used the solution?

I have been working with Ruckus Wireless WAN for about two to three years.

How are customer service and support?

My experience with technical support has been good. Issues, such as license imports, were resolved within half an hour.

Which solution did I use previously and why did I switch?

Cisco excels in radio technology and troubleshooting, though it is more expensive. Ruckus is more cost-effective and user-friendly for basic needs.

Cisco is easier to integrate with third-party solutions due to my extensive experience. However, integration with Ruckus is also feasible.

How was the initial setup?

The solution has been reliable in our setup.

What other advice do I have?

The platform's key features that impact network performance are multiple SSIDs, local switching, and mesh functionality. However, mesh is not recommended for high-traffic environments.

Its benefits include efficient zone deployment and access point distribution, simplifying network management.

I recommend it to others and rate it a nine out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Deputy Manager - Radio Frequency Planning at a tech services company with 201-500 employees
Real User
Top 5Leaderboard
Jul 30, 2024
The radio frequency status is very good

What is most valuable?

The radio frequency status is very good, and coverage is good. There are concurrent users for other Wi-Fi products.

What needs improvement?

The pricing could be cheaper.

For how long have I used the solution?

I have been using Ruckus Wireless WAN for seven years.

What do I think about the stability of the solution?

The stability is excellent. I rate the solution’s stability a nine out of ten.

What do I think about the scalability of the solution?

Its concurrent capacity is 12 users.

How are customer service and support?

Support's latency is very low.

How was the initial setup?

Deployment depends on two different categories: indoor and outdoor. It is quite easy indoors or outdoors. Configuration takes a maximum of ten minutes.

What's my experience with pricing, setup cost, and licensing?

The pricing is average.

What other advice do I have?

It is a very good product. It is a good and efficient wireless product. Its controller, billing, and user duration have artificial intelligence functions. Its life cycle longevity is longer.

Overall, I rate the solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Regional Manager at a manufacturing company with 501-1,000 employees
Real User
Top 20
Dec 9, 2023
A simple to use solution for data application and internet access
Pros and Cons
  • "Ruckus Wireless WAN is simple to use. Its coverage is better than other tools."
  • "Ruckus Wireless WAN needs to improve its pricing."

What is our primary use case?

We use the solution for data application and internet access. 

What is most valuable?

Ruckus Wireless WAN is simple to use. Its coverage is better than other tools. 

What needs improvement?

Ruckus Wireless WAN needs to improve its pricing. 

For how long have I used the solution?

I have been using the product for 10-15 years. 

What do I think about the stability of the solution?

I rate Ruckus Wireless WAN's stability a ten out of ten. 

What do I think about the scalability of the solution?

I rate the tool's scalability a seven out of ten. 

How was the initial setup?

The tool's deployment is easy and can be completed in half an hour. One engineer is enough to handle the deployment. 

What's my experience with pricing, setup cost, and licensing?

I rate the tool's pricing a seven out of ten. 

What other advice do I have?

I rate Ruckus Wireless WAN an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user